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The Great American Bagel
200 Broadway, New York, NY 10007, United States
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The Great American Bagel
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Al
Review №1

The spot I always stop by at Fulton Center. The staffs are always friendly while serving fast good service and food. Turkey club panini is my fav.

As
Review №2

I ordered Tuna Sandwich. It was okaay, whole bagle and stuffing was warm but the tuna itself was very cold. It should have been at least a little warm.

Me
Review №3

Friendly and helpful staff. The gave me all the time to decide/to choose. The food was delicious and fresh made. I liked it!

Si
Review №4

Glad to see that Im not the only one with a bad review for this bagel shop. It maybe American but is not great and the customer service is terrible. On Sunday Jan. 14, around 11.15 am we were the only customers and I ordered 1 sandwich, 1 bagel and 1 coffee. It took the two employees there like 20 mins. to deliver the food. When coffee was given to me the lid was not properly closed so I try to grab the cup and the lid pop out & my hand was burned when the coffee spilled, employee did nothing I asked for cold water and look at me like what?? I said I need to wash my hand immediately with cold water and literally push myself to the sink on the other side of the counter. After that I asked if they have like a burn cream of something, then he went and brought small box, searched inside and found a half empty sachet of cream that he gave it to me. All this time his emergency response was cero after I finished helping myself I said you guys have to be more careful and the employee dare to say to me its your fault because you squeezed the cup!!!!. OMG I couldnt believe him, I have never ever had this problem with my everyday cup of coffee at Starbucks! It is clear to me that at this bagel shop at Fulton Center they have no customer service, no disposition to help, no proper training. So my advice as a Google high reviewer, skip this place is not worth your money.

MO
Review №5

Decent bagels. Theyre fresh and well prepared.Conveniently located in the Fulton Center this place offers corporate party packages as well as a nice selection sandwiches and salads.The staff could be a bit more friendly.The facilities are clean and well maintained.Theres some outside of the store seating too.Quick and easy service. This place is worth checking out.

na
Review №6

Every now and then I have an urge for bacon egg and cheese on an everything bagel. This place never disappoints. The service is quick and friendly at the counter. And there has always been a place to sit and enjoy my purchase. It’s just a little place in the Fulton center not a fancy NY restaurant, but it always makes me happy.

Po
Review №7

Really tasty Cuban panini.

Th
Review №8

Blueberry Crunch and Tomazzo bagels with cream cheese were delicious! The Chai Latte was made with a powder so thats whats keeping it from 5 stars. Service was also great! Every team member knew their spot to keep things moving and they did it well.

Ju
Review №9

Mediocre bagels, not the right texture but whats worse is that they charged me an extra dollar to get cream cheese on both sides! Ive never in my life been charged for that in any NYC bagel shop. This is not an authentic bagel spot at all and Its extremely annoying that I was charged to add cream cheese to the 2nd half of the bagel, ultimately it was a regular amount of cream cheese you would pay less for elsewhere. Not returning.

Ch
Review №10

The price is ok, but youre paying for a lukewarm bagel with so little cream cheese on it Its a joke that they charge you a dollar extra.

Ch
Review №11

Is one star even too much? Probably. Apparently ordering a Bagel and a coffee is too much for these guys. This place should have closed before it even opened. The server forgot to turn around and pour me a coffee. I was asked multiple times what spread I wanted and they still got it wrong. The bagels are no better than the bread on the subway tracks. MTA, you should find a better tenant. Maybe one that doesnt back talk to customers.

Do
Review №12

Meal was good!! Just the old lady needs to be a little more friendly

Te
Review №13

Bad service, orders where wrong for each customer on line(5)ppl. Dont let the stores name foul u. Definitely a pass.

Vi
Review №14

Very rude staff and limited choices. For example they did not have skin milk or low cream cheese or whitefish salad. They also did not have flagels. I think thats pretty silly considering that it is a bagel franchise. Other issue is that they are located in Fulton Center so its pretty hard to find.Positives were good pricing and good taste. However I would recommend skipping this place!

Je
Review №15

Ive order bagel with butter. Must of the time is waaaayyy too much butter even after I ask for less. Despite that, they DEFINITELY DO NOT OPEN at 7AM!

Pe
Review №16

Bagel is very good. If they were selling my favorite popi seed Bagel and other flavored Bagel choices then they would definitely get a 5 star and a recommendation.

Se
Review №17

Calling this a good bagel place is a shame on real bagel places. This place was so bad that the bagel got hard after an hour sitting in m bag on my way to work, and yes not exactly the friendliest or most attentive workers at all. avoid this like the plague and go someplace else for bagels.

Se
Review №18

Bagels were ok, Hot Chocolat is made with real milk. Opening hours are not observed.

Jo
Review №19

Awesome Blueberry bagel like thing that was so yummy! They certainly need help with staff and the customer experience but quality of food always wins! You have to experience this place for yourself

Pe
Review №20

Bagels are great, but the store is rarely open to the posted closing hours.

Ev
Review №21

The sandwiches are not great big impression, what I liked the least was the service of one of the ones who took care of me is a thin woman I let her burn the bread twice, and I have to wait for a little for 15 minutes, because between her work colleague and she only passed body language, I do not know if they laughed at me or what? well I hope my comment will be useful for you. Guess better to hire for a good respect and enthusiastic people, bcs the place will broke with the rudeness of the employees.

Ni
Review №22

I would not recommend going there. Tastes like airport food.

Az
Review №23

Had “Chicken Pesto Panini”, the chicken wasn’t fully cooked, not chewable, as you can see the pinkish tinge in the meat. I had to remove the chicken and eat my panini without it. The staff was nice and that’s why I’m giving it a star.

Ju
Review №24

After trying for several months this fast food version of a bagel place with a twist is not as good as several mom and pop bagel restaurant I like. They have a version of bacon egg and cheese but everything is processed The eggs is shaped like a hockey puck in the middle of a big bagel service is OK. I stopped going. Cream cheese is bland. The bagels are good.

Ka
Review №25

I wish I could rate the bagels. However, after standing there for almost five minutes waiting to be served, the person behind the counter helped a woman who came in after me. I actually said do you see me standing here? and he stared at me like he didnt understand English. So, I left. If I could give them zero stars, I would.

Ka
Review №26

Whenever I want a soft plain bagel (soft enough to eat without anything on it without scratching up the roof of my mouth) I stop here. I like my bagels cooked lightly, if its too dark then I dont want it. TGAB never disappoints me in the quality and taste of their bagels. Im only reviewing the bagels, never had any of their sandwiches or other offerings.As far as the service goes...Ive had different experiences with different servers/cashiers and no one has ever been rude to me. I believe the managerial staff is responsible for the sometimes somber mood of the employees as Ive witnessed a manager hawk an employee when she was preparing a bagel for me. Micromanagers can bring out the worst in anyone.Bottom line: If you want a delicious bagel, this is a convenient spot to get one. Id recommend their bagels over DD any day. Show up with realistic expectations, its a bagel spot, not the Russian Tea Room.

Aj
Review №27

Gosh the Chicken breast sandwich on an Asiago is the bomb, I was kinda skeptical at first but the lady(Natalie) recommended the bread and it was worth the money; Ps you might be tempted to order one more just like I did. Thank me later(you’re welcome in arrears)

Mu
Review №28

Twice been there and the bagel sandwiches were always good

Na
Review №29

Like any New Yorker I know bagels, this place has one of the freshest and soft bagels. Enjoy the place before it becomes too popular and it becomes difficult to find a seat.

Ho
Review №30

--DO NOT GO HERE --Depressing little spot, lox was stale and the onions were definitely kept from the day before (health violation af). Grew up in NY over 20 years and never had a displeasing iced coffee till I went there.Im seeing such positive reviews popping up and Id conclude this is based on staff and stock. The crew there when I went looked miserable as my breakfast.

Ha
Review №31

I wasnt expecting anything special but my Cuban panini on whole wheat bread with a chai tea latte yesterday afternoon were really delicious, and the people working there were very polite and friendly. Very reasonably priced too. If Im down that way I will visit them again. Thank you!

Ar
Review №32

I ordered a sausage egg and cheese on an everything bagel. The egg was microwaved, the sausage was microwaved, the cheese was microwaved, and even the toasted bagel was microwaved. Also the ketchup packets they use arent Heinz or Hunts, it tastes a little smokey, weird. Skip this place.

Ma
Review №33

Great service tried the ceasar chicken salad very tasty

Ma
Review №34

Believe it or not,Im walkin on air,I never thought I could feel so free;Flyin away on a wing and a prayr,Who could it be?Believe it or not, its just a bagel.

Ta
Review №35

So soft, delicious and great at any time must go !!!😋

Oh
Review №36

They asked me 3 times what kind of bagel I wanted. The guy keep saying the wrong kind of cream-cheese. I waited 10mins to pay for a bagel that they officially got wrong. I ended up paying for a bagel with the WRONG cream cheese. The worse customer service I have ever experienced. The cashier seemed new, so I could cut him a break, the but the guy taking the orders, he cannot get the orders right. I could have left without paying, because no one knew why I was still standing there, but Im a good citizen and I told him I am just waiting to pay. They charged me for what I told them I ordered, when I got to work IT WAS THE WRONG ORDER.... please do not try it...

Wi
Review №37

What bagel place opens at 10? Good luck finding a seat, its usually filled with people eating sushi from Wasabi next door.The bagels taste more like pretzel dough. I dont know why its so hard to find a good bagel in FiDi.

Ma
Review №38

Sub par service. We stood there for 10 minutes, were told to wait because lady was cooking something on oven.Then she was done and told us to hurry because we only had a couple of minutes before said oven shuts down for the day. So we proceeded to place order. Couldnt guarantee what topings come in sandwich.We ordered hot but sandwiches still came out cold and with vegetables we specifically asked to not include.In the end, nothing special about these cold sandwiches.Skip unless youre really into those types of food.

Wi
Review №39

Pretty good bagel for a pretty good price. Not much else to say.

Ar
Review №40

Had the Cuban Panini - basically gas station quality sandwich but they do have the courtesy to warm it up for you

Al
Review №41

Good bagles, less than enthusiastic employees at the Westfield location tho.

Su
Review №42

Nice food I never had cheese bagels befor until I went there I didnt even know that existed.

Ja
Review №43

Id give 0 stars if I could. Worst bagel Ive ever had

Gr
Review №44

Wasn’t expecting a Peter Lugers steak but holy moly. Obviously I was expecting high prices (Long Island/airport) but are you kidding me? How are they serving this stuff? I just bit into a premade, rubbery, soggy and steaming hot “egg sandwhich” that’s been microwaved and thrown in a steamer. Who knows when it was actually made?Not only was the sandwhich disgusting but the bagels are so bland and tasteless. I wouldn’t feed it to my dog. What an utter embarrassment. We live on Long Island and one of the things we should take pride in is our bagels/egg sandwiches. Is that a way to to send our visitors off? Luckily for this place, they have no competition.Thank god South West has peanuts and fingers crossed, there are no peanut allergies on this flight. I’m starving! Knew I should have just stuck to a cliff bar....

Ma
Review №45

This place is closed

Je
Review №46

Toasted asiago Bagel every time I visit them. deliciously wonderful.

J
Review №47

Not the best but good. Follow me @Emperorkaioyus

Ro
Review №48

Chicken, Bacon Club on Jalapeño Cheddar bagel..🤩🤩🤩

Sa
Review №49

I got the Cuban sandwich and had to pay extra to get the included chips of choice. Which was a bit annoying. The sand which was great though.

Mi
Review №50

Food was great. But was unsettling to see that a boss was being racist to her employee for no reason

Ro
Review №51

They make a good Cuban panini.

Yo
Review №52

Awful bagel. Soggy & sad. They use pre-made eggs which is just gross and nothing about this place feels high quality. Real shame we dont have a good bagel spot here anymore

Ch
Review №53

Nice people working here, but the bagels are a let down if you live in New York.

Da
Review №54

Was here at 0730 today (Sunday) and it was closed.Please update opening times.

IR
Review №55

Great food, coffee, and service, cant fault it!

An
Review №56

Was out of lox and turkey when I ordered lunch around 1 PM. Had to settle for an OK Cuban sandwich. They just microwaved the sandwich, didnt even use a panini press. Also, one of the staff seemed really annoyed when he had to explain to some French tourists what a bagel was.

Je
Review №57

Really yummy bagels, quick and polite service!

Ia
Review №58

Good sandwiches, could be better coffee

Je
Review №59

Best bagels in the city i dont care i dont care.m

Пе
Review №60

Not very polite staff.. Nor very fast.. Did not feel welcome at all.. Food is OKish though.

To
Review №61

Service was rude, very very long and unpolite and paninis were expensive and poor .... Very little choice of bagels.Not recommanded at all .....

Vi
Review №62

Awful...tasted like old bagels. SO many better options around....definitely avoid.

Al
Review №63

Fresh bagles, great taste.

De
Review №64

Cinnamon bagel. Scrumdiddlyumptious.

Fo
Review №65

Staff hates their job. food is edible.

Tr
Review №66

The boss is rude to the customers and the workers. I showed up for a bagel and the girl who was making my bagel had to stop because the manager was giving her a hard time.

An
Review №67

Good fresh bagels.

An
Review №68

Dry and tasteless panini sandwiches.

Ni
Review №69

Dont like their food.

Al
Review №70

Very long and rude servicegood bagels but expensive

Mi
Review №71

Horrible customer service!!!! As soon as I went inside the cashier told me that there are no public restrooms. I didn’t even have the chance to speak. Do not go there !!!!

Je
Review №72

Great and hard working staff!

ra
Review №73

Good bakery and service.

Be
Review №74

Any topping u can think of

Ke
Review №75

Reeaaaaallllyyy great.

Ph
Review №76

Staff take a long time to ask to take your order even when they arent busy, and seem to put in minimal effort. slow and unresponsive.

Lu
Review №77

No coffee, employees with worst attitude

Aa
Review №78

Bagels were just ok, cream cheese was blah.

Er
Review №79

Bagel place wasn’t open at 7:30 and they couldn’t tell me when it would be...

Wi
Review №80

I was eating a sandwich there and they told me that I had a purchase something for me to sit down and eat there outside store tables at Fulton Street this is pathetic I hope the manager gets fired and works at a Walmart

Al
Review №81

Rude customer service. Was talking poorly about the customer to another employee in front of the customer. She skipped our turn after pointing out that we were waiting. They should SHUT DOWN the place.

Mi
Review №82

Very yummy

DM
Review №83

Always friendly and quick

Pr
Review №84

10 minute wait. One person making bagels.Bagels don’t look freshly baked. Walked out before I even ordered.

La
Review №85

Nice place to visit

Dy
Review №86

Long line. Slow staff. No bacon. Ham still cold and wet in sandwich.

Ma
Review №87

Its just ok

Ru
Review №88

Great paninis

C
Review №89

Delicious and quick

De
Review №90

Too expensive

Az
Review №91

Super tasty

Vi
Review №92

Tasty stuff

Wi
Review №93

Bagels are delicious!!!

Wi
Review №94

I eat there

Va
Review №95

Its okay!

De
Review №96

Friendly staff

D
Review №97

Good

Le
Review №98

👍🏻

Ch
Review №99

Excellent bagelAt the free tasting entry before orderBagel correct priceNo menuOriginal drinkCoca orange vanilla

Le
Review №100

Fun to try, though, not exactly me

Information
60 Photos
100 Comments
3.5 Rating
  • Address:200 Broadway, New York, NY 10007, United States
  • Site:http://www.greatamericanbagel.com/
  • Phone:+1 646-596-7105
Categories
  • Bagel shop
Working hours
  • Monday:7AM–9PM
  • Tuesday:7AM–9PM
  • Wednesday:7AM–9PM
  • Thursday:7AM–9PM
  • Friday:7AM–9PM
  • Saturday:7AM–9PM
  • Sunday:7AM–9PM
Service options
  • Takeout:Yes
  • Delivery:No
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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