I was disappointed with the lack of customer service at Natick location. We waited over 45 minutes for them to open on July 3, 2021, we left did some other shopping elsewhere came back 20 minutes later and they were opened. The young man working claims he was working in the warehouse out back which they dont have to small a store, why didnt he answer the phone or the knocking on the door if he was in the store???? Natick has definitely to the point of losing my business it is much more worth it to me to travel farther away for better customer service and a store that opens when is supposed to.

This is a small store but has seemingly unlimited options plus they can order most other hats online. However one day I had a very painful experience here. I love everything there but wanted to keep it to one or two hats. I grabbed a patriots hat and a Phillies 76 pillbox hat. The lady asked me if I wanted my name stitched on the hats and I decided Id have her put my last name on the pillbox one. So I pay $11 extra and she punches in my name to the software. Can you do stitching on a pillbox? I ask her before she starts I think so but Im not sure. So she clicks go and not 10 seconds the machine gets stuck and she has to pull the hat out. On second thought, she says no. She then proceeds to take an HOUR to try and pull the stitches out and then she says she cant but she can order it online and itll come in 1-2 WEEKS. so I came in at 12:00 noon and its now 1:15 and I ask if she can stitch the patriots hat without messing it up also. Then she told me that she also broke the machine😑

Love this place wouldn’t buy a hat anywhere else. From the mall to Wrenthan outlets place is fire

She made me 2 hats and they came out great.

The shop is small but they offer fast service and the store is well maintained.

Best hat store

Very great customer service

They tried to touch my dirty spot

Get all my hats here

Good hats

Exclusive hats.

Everything I need