Metro Self Storage
1752 N Aurora Rd, Naperville, IL 60563, United States

Review №1

Everyone has been so friendly and helpful everytime Ive been here and answered any questions Ive had. They even remembered me by name the second time I was there. The storage units are easy to access and was a lower price than anywhere else I checked for the size unit I needed. Very happy with this place.

Review №2

I visit this location once a month to pay my bill. The two young women who work here are so friendly and nice that it makes my visit into a social visit. I cant say enough how nice they are. So three cheer s for Eliana and Thalia. The facility is immaculate and its at a convenient location.

Review №3

I am very satisfied with my experience at Metro Storage. The employees are very helpful and the facility was very clean.

Review №4

This place is a great facility, well kept, and managed by very friendly staff! Highly recommended!

Review №5

Thalia and Eliana gave me some the best customer service experience I’ve ever experienced!! I will be sending all my friends and family to this Naperville location… Definitely started my day off just right!

Review №6

One of the best storage facilities in the area. Friendly and accommodating staff and units are well maintained.

Review №7

From the minute I walked into Metro Storage Thalia helped me out with everything I needed. The customer service was excellent. She went above and beyond to help me set up a perfect storage for my bike. She even helped clean and clear the snow so it would be easier to drop the bike. Very clean great service highly recommend. Thank you

Review №8

The ladies are fantastic at the front desk! I love this location because it is right by my apartment! Safe and clean always! Highly recommend this place!

Review №9

Thalia was great help. This was my first time buying a storage and she did a great job explaining the process. I was in and out in 15 min. Excellent service!!!

Review №10

My first review ever and its because of the exceptional customer service I received when looking for storage for my car. In an age where it seems people just show up to work without any concern about actually taking care of the customer, it was refreshing to have someone who listened to what I needed and provided me the best solution. On top of that, they were THE most competitive price-wise as compared to surrounding storage facilities.

Review №11

Excellent service and friendly courtesy staff at a safe locationHighly recommended!!

Review №12

Thalía is amazing person, she is so kind and helpful.Thanks Thalia for your help.

Review №13

Excellent service. Talked to Thalia while I was there very friendly and welcoming! Also made the proccess really easy and quick. I would reccomend this place to anyone looking for a storage unit!

Review №14

Thalia was very friendly and nice. She helped me rent the right space and explained everything thoroughly. This is the best storage facility I have ever used. Everything is so clean and they have a loading area you can use to unload, which is great for the colder months coming up. The best part of this place is they have an app you can you use to come in and out, without having to use the keypad. They also have merchandise for sale. I recommend this to everyone, you won’t find a better place than this one for the price!

Review №15

My experience with Metro Storage in Naperville and salesperson Eliana was excellent! I couldn’t have asked for better service. She was so helpful and walked me through each step. I feel very confident I made the right choice.

Review №16

Excellent service. I was uncertain which unit was best and we were able to walk out and look at the different units. Thalia was very helpful in finding the right unit for us.

Review №17

Clean new storage space, best prices, great staff. 👍

Review №18

Very pleasant experience, Thalia was very helpful a d willing to stay after hours to show us everything and explain everything thoroughly... even setup the TV for the kids so we could finish the paperwork

Review №19

Really great experience! This was our first time with a storage unit and I was pleasantly surprised. Clean, organized, courteous, and inexpensive. Talia at front desk was great to work with. She checked us in and she checked us out 2 months later. We got a climate controlled AND drive up unit! Pretty difficult to find both. Ended up upgrading the size as the one we booked was a little small and the one we got ended up being perfect. Clean, epoxy floors and set to a constant 75 so no fear of electronics damage while we had our stuff there. Honestly, really pleased with the experience.

Review №20

Thalia, the property manager, has exceptional customer service! The facility is very clean and units are easy to access. There is lots of parking, and this location also uses a mobile app to enter the property which is super convenient on days with bad weather. Great storage units with great customer service!

Review №21

Amazing facility and professional staff welcoming me explaining everything looking forward for more experience in the coming days

Review №22

Great place, it’s clean, safe and price is fair.

Review №23

Great experience! Thalia was an absolute pleasure to deal with and made everything super easy!! Highly recommended

Review №24

Cute clean space!

Review №25

Facilities are well kept and clean. Staff is friendly and helpful. Indoor and outdoor storage available with easy access codes and locks.

Review №26

Eliana was incredibly helpful and very kind and understanding. I was driving in from Michigan and hit very bad traffic that delayed me by about 40 minutes and I was worried I would arrive right at closing time. She assured me that even if I were running 10 minutes post close she would stay to help me out. Thankfully I arrived even before that, and when I did she greeted me warmly and was quick and helpful. She made sure to answer all of my questions and showed me to my unit which was in great condition and easily accessible. This was my first experience using a personal storage unit but it went so well, I couldn’t imagine using anyone else in the future!

Review №27

Great experience! Thalia was really helpful and friendly to deal with!

Review №28

The facility was clean and staff great. I stored my stuff for two years and am very happy.

Review №29

I was in need of a storage unit last minute and Thalia went above and beyond to make it happen. I unfortunately arrived at the facility right at closing and she took the time to get me a unit without rushing the process. The following day I needed to get a few things updated so I reached out to Thalia to ask if she would be able to help. My work meeting ran late so once again I arrived at the facility right before it closed. Thalia once again went above and beyond to make sure the paper work I needed was completed. This company is lucky to have an employee like Thalia!! Thank you Thalia for going above and beyond in helping me.

Review №30

Great place and staff!!

Review №31

Excellent customer service I will definitely return to Metro Self Storage.

Review №32

I have a couple of units and Thelia has been great help. The storage is clean and units are easy to access.

Review №33

Thalia helped with getting a space. And was very helpful and process was easy. Will definitely recommend.

Review №34

The facility is always clean and Talia the property manager is great. Best storage in the area.

Review №35

Very easy rental experience and the units are the cleanest I have ever rented. We own a resale store and often need the extra storage!

Review №36

I have 3 spaces at the location in Naperville IL. Any concerns we have had were immediately resolved by Thalia and ileana in the office. The facility is also extremely clean and beautiful.

Review №37

Very clean and organized, Talia was very polite and helpful, even reminded me I missed a payment when I had an issue with my debit card. Would recommend.

Review №38

The staff was very help and knowledgeable. I forgot my codes was in no time Thalia was able to assist me with that and gave me information on the new app to access the gate with my phone. Greatly appreciated the help and information

Review №39

The person that assisted us was fantastic. great personality, very efficient. She made the process easy. A quality professional.

Review №40

Thalia was very helpful in accommodating my family storage needs, and very certious and the unit was very clean and welcoming.

Review №41

Great experience. Thalia was very helpful and friendly.

Review №42

Jeff cut my lock today, thanks Jeff!!!!

Review №43

Very nice clean facility. Helped friend move in, employees are very helpful. Bought a couple of their mattress covers. Highly recommend!

Review №44

It was very quick and easy getting my unit. They showed me my unit and went over other optional sizes to make sure it was sufficiently sized.

Review №45

Very excited about this brand new facility opening near where I live. My daughter and I went to meet with the property manager the day after they opened and she (Jessica) was very friendly, professional and thorough as she showed us around the site. This is my first time renting space from Metro, and from the prompt and courteous service we received on our initial visit, they rate high on my list. The rental process went smoothly and my questions were answered promptly, without any hesitation. Thank you Jessica!UPDATE Fri., Apr. 12, 2019: Move out day was April 9, 2019 (Rented June 30, 2018). I totally enjoyed my storage time at Metro Self Storage. It was the first time I rented an indoor unit for the climate control and it was FABULOUS! Entering from a cold or hot outdoor temp made me linger at my unit a bit longer just to relax and enjoy the warm or air conditioned temp inside.My stay came to an end after my daughter moved out of our apartment, so the storage space was no longer needed. Sheila (property manager) was there for my exit review. Shes very pleasant, with a warm greeting and shes great to talk to. She checked the condition of my unit (which was broom swept according to Metros requirements) and she thoroughly explained the exit process to me and told me that I would receive an email regarding my move out once she finalized everything. Email was received the very next day.Metros staff from beginning to end has been EXCELLENT! Thank you Metro for being at this location.

Review №46

Thalia was very helpful when I came and paid for my storage unit. very clean property

Review №47

The store manager Jessica was so knowledgeable and she helped me find the unit size that was just right for me. The facility is brand new and spotless. It’s also in an amazing location. Jessica was also able to honor the online reservation discount in store so I got a great deal!

Review №48

Extremely clean, nice, newly built storage facility with good management. Highly recommended ;)

Review №49

Amazing customer service!

Review №50

One of the best facility I have ever utilized. Top notch service and caring staff. Facility is spotless; pricing is fair and competitive. Highly recommend Metro.

Review №51

Professional, clean and very easy to work with!

Review №52

Thalia and her colleague, who manage the store, are the epitome of professionalism, kindness and helpfulness. The units are clean, temperature controlled and lit. The prices are competitive, especially compared to the extra space storage, which are way more expensive, dont have light and have constantly issues with bugs, water damage and broken gate pads.

Review №53

Excellent clean and secure storage facility. Staff was very friendly and so helpful. Excellent design, and they thought of everything to make moving and storage easy, accessible, and safe. SO glad I chose Metro Self Storage.

Review №54

The staff at the Naperville metro space storage facility were very helpful and cooperative. The facility is clean and well maintained. I would strongly recommend this place to anyone who is looking for a storage unit.

Review №55

Great spacious place! Open on Saturday. Courtesy customer service reps. Always ready to give a professional advise. Thank You !

Review №56

Thalia was very good help and made everything very easy for me

Review №57

Great facility! Very clean and well kept!

Review №58

Smooth process and super clean.

Review №59

New facility, the counter person was helpful and enjoyable to speak with.

Review №60

Exelent experience

Review №61

Accommodating, clean facility.

Review №62

Great service

Review №63

Muy amable las empleadas y hablan español, se las recomiendo!! 5 estrellas!!!! ☆☆☆☆☆

Review №64

Very friendly Thalia and the place is very clean.

Review №65

She is a good employee and she attends very well to clients, she is very attentive to their responsibility.

45 Photos
5 Rating
  • Address:1752 N Aurora Rd, Naperville, IL 60563, United States
  • Site:
  • Phone:+1 708-328-6712
  • Storage facility
  • Moving supply store
  • Packaging supply store
  • Self-storage facility
Working hours
  • Monday:10AM–3PM
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:Closed
  • Saturday:Closed
  • Sunday:8AM–4:30PM
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