Mail Works
1807 S Washington St #110, Naperville, IL 60565, United States
Review №1

There are so many unique gift items in this shop in addition to the mailing and shipping services. I purchased many Christmas and birthday gifts and just because gifts here. Love the variety of items. And the staff - they are the best! Very friendly and genuinely kind people.

Review №2

Bob and his staff deliver excellent customer service. I always enjoy shopping there for unique gifts from the custom crafters in their gift shop. Check it out!

Review №3

Ill shortly be starting my third year with Bob and his staff, and feel that they are an integral part of my business team. They provide great service, and are always friendly while focused on helping any way they can. The value they deliver is outstanding!

Review №4

Ive been a customer of Mail Works for over 8 years. Ive always found Mail Works to be a solidly reliable place to receive and ship mail and parcels from.With Bob now in charge for the past two years, it is even better.Bob is intelligent, friendly and helpful to all. He brings an added level of interpersonal sophistication to his communications and transactions with his customers.As an example of going the extra mile for their customers, about a year ago I dropped my keys in the store just before closing. I called and Bob stayed 30 minutes past closing just so I could retrieve my keys.They always get the job done well with the bonus of being a pleasure to visit.My personal view, for what it is worth: Other, the major corporate owned, pack & ship places may be fine too, but the more successful independent small businesses there are in America the better off the vast majority of us will be. Mail Works is just that sort of a local business.Btw Just read the anonymous neg review below. That was not Bob. Check out the Illinois Secretary of State site. Apparently, Bob formed his biz in Nov.of 2010 and all has been smooth since he has been there.

Review №5

I just love this Place. It is very convenient for us to ship our daily routine. I go here from last 10 years and I have been receiving an excellent service from this place. This Place is managed by new management now and they are very friendly and helpful to you.This is the best neighborhood store you should count on.... Me and my neighbors we just love this place..

Review №6

Great service and friendly. I use them for all my shipping needs.

Review №7

The staff is always helpful and kind, which goes a long way. They have all the same services as a Office Depot or UPS Store but without the big corporate feel. The gift items include Naper Nuts popcorn, which you cant not buy. Great rates on international mail!

Review №8

Love Bob and his team! Always professional and can always find a gift or card in addition to mailing a package.

Review №9

When you step into Mail Works you immediately get why Bob and Tania are so great. They treat everyone like a friend or family. Every customer is helped in an individual manner and you leave knowing the items you just shipped are in great hands and will arrive in excellent condition.They also provide a plethora of other services like packing, mail box rental, resume services, eBay selling, scanning, faxing and printing. They also sell moving boxes, office supplies, greeting cards and the most yummy snacks from Naper Nuts & Sweets.Its rare in this day and age to find a place of business that really cares about its customers. Mail Works is a ray of sunshine in an otherwise bleak forest of customer service. Not only are they very knowledgeable and helpful, they go out of their way to make your day.So if youre looking for a place to just drop off a package or you might need something to really get there overnight. Stop on by and let Bob and Tania help you out. I promise you will leave with a smile, a good feeling about your package delivery and maybe even a sweet treat or two.

Review №10

Lovely owner and shop! I found some lovely candles and my mail was delivered promptly. I love supporting local businesses. Kind people.

Review №11

I debated driving to the post office but opted for the closer option at Mail Works knowing Ill pay $1-$2 for my convenience. I was shocked when I was charged $7.16 for a 12 ounce, 9x12 envelope. I questioned the cost and asked for the flat rate envelope to help lower the cost. I was told that the flat rate is $9-something. A quick check with the post office shows that the postage on that mailing would be $3.29 and there is a flat rate envelope for $5.75. Im a small business owner and I like to frequent other small businesses, but a mark-up of greater than 100% is gouging so I wont be back. The one positive is that the man working the counter was pleasant in his dealings with the customers.

Review №12

Have shipped 3 items in the past 90 days. Very easy work with, pleasant and much better than the ups store at 75th and Naper. Good people. Support your local business.

Review №13

Awesome company ! These folks really do a Top-Notch job with their friendly service as well as showing you how much they care by going the extra mile !

Review №14

Been a customer for many years. Bob and his staff go the extra mile for the customer. No packaging, no problem. Not sure what is the cheapest way to get it there, no problem. They can help.

Review №15

Great serviece

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4.8 Rating
  • Address:1807 S Washington St #110, Naperville, IL 60565, United States
  • Site:
  • Phone:+1 630-355-1200
  • Copy shop
  • Shipping and mailing service
  • Fax service
  • Gift shop
  • Greeting card shop
  • Mailbox rental service
  • Office supply store
  • Print shop
  • Shipping service
  • Shredding service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–4PM
  • Wednesday:Closed
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
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