Cookies & Cupcake By Design
1163 E Ogden Ave Suite 509, Naperville, IL 60563, United States
Review №1

Prompt delivery and my recipients said they were delicious.

Review №2

Great Great service!!! The driver even calls to confirm delivery.

Review №3

The delivery was on time and the ordered items were great. Only problem is they must have switched personalized notes with another order. It was sad for me that my wife received a note written for someone elses birthday and not the one I wrote for her in regards to Valentines day. That definitely takes a lot away from the gift. If the note isnt important for your order Id recommend them. Not sure if this has happened to others. Otherwise, they enjoyed the brownies!

Review №4

Horrible customer service. I called and talked with someone about ordering cookies for my grandmothers funeral. They gave me an email to send my design to... went back and forth agreed to a price and I asked if there was anything more I needed to do. No one replied the day before I was supposed to pick up my order they said they didn’t have an order for me & I was just out of luck. Just completely rude and very well it’s not our fault. After telling me sorry- can’t help you they then said sure we will make the order but not what you wanted but we will still charge u the same amount. Just completely rude of a business when we emailed and agreed! I wouldn’t order cookies from here again.

Review №5

THE PLACE WAS AMAZING everybody is wrong i think that there cookies are very good nice JOB!!!!!!

Review №6

Very, very helpful and pleasant customer service rep who took my order over the phone, made the whole ordering process much easier for me.

Review №7

LOVE! LOVE! LOVE! Not only were they beautiful cookies—but they tasted amazing as well. We can’t wait for our next event—-these cookies will be the centerpiece! We will definitely be back!

Review №8

I wish I could leave a 0 star review. I placed an order for same day and received a call about a half hour later asking if it was ok to go out next day. No, if that was ok I would have selected next day.They said their driver had already left for the day, this was at 10:28am—seems like you would want the additional business. When I pushed back stating my frustrations I was told I could come pick it up and deliver it myself if it was that important.

Review №9

The cookies are so yummy! The bouquets are beautifully put together. The service is top notch. Im a repeat customer and have always been pleased. In addition to different Holiday celebrations, I also give young actors a bouquet of cookies, rather than flowers as congrats for a job well done. Boys absolutely love them and Cookies By Design helps me create cookies designed to represent the play/musical. Huge hit!!

Review №10

I had an amazing experience at Cookies by Design! The owner was nothing but sweet and helpful, great customer service. These are my absolute favorite cookies!! It’s a must to give as a gift or to treat yourself!

Review №11

I want to give Cookies by design in Lisle a shout out! Your customer service is great and I couldnt be more happier with what was delivered for a friends birthday!!!We mixed a little birthday wish w/ a little Texas country together. It turned out perfect. Thank you all for making her day special. She was suprised and loved our creation that we built together.Thank you again from one happy customer!!!!

Review №12

The cookies are not only cute but they are delicious, too! My sister and her husband were thrilled to receive a cookie bouquet for their anniversary! We appreciated the prompt delivery. They even have some bouquets that are available for same-day delivery!

Review №13

Just wanted to say that I ordered a cookie basket to say thank you to a group of people that helped me thru my cardiac rehab at the local hospital and it was amazing. They loved it and couldnt be more appreciative for the great basket. They all commented that the cookies were fresh and delicious, and a nice variety. It was delivered early enough for everyone to have some with leftovers for the next day. Glad I made the decision to order from you guys and definitely will order again when I need something out of the ordinary .Thanks again for helping me thank this special group of people.

Review №14

On Wed Apr 20, 2016 at 01:33 AM Catherine Clark wrote:The cookies bouquets were excellent and delicious. One arrangement came a day later because the arrangement broke in the car and the delivery person wouldnt leave it.Excellent customer service.The driver made sure it wasnt a hardship being a day later and made sure I was not put out or unhappy.Thank you for great service and cookies!

Review №15

Very nice customer service and was very easy to order and the lady made it exactly how I wanted. She even suggested better designs for my cake. The cake was very tasty and designed well. The only thing is they only use artificial colors.

Review №16

You made a beautiful cookie cake for my 8 year old’s birthday party.... delicious too! Ordering over the phone was so easy and I really appreciated the quick turn-around time since I procrastinated on ordering:) Will definitely order from you all again!

Review №17

The customer service was fantastic! When the dropped off the package, the recipient wasnt home. Not only did they call her to make sure she found the package but they called me to let me know the gift was delivered. Their concern went above and beyond and was greatly appreciated by both the giver and receiver. The receiver was extremely pleased with the product and enjoyed the cookies thoroughly!

Review №18

Easy online ordering. Same day delivery. Cookie customization. Delighted recipient. Did I mention EASY?? :-) Thank you!

Review №19

The Wheaton store provided me exceptional service last week. They were very sweet on the phone and extremely efficient. I placed a large order of cookies and needed them delivered to a different town. They had it all ready and promptly delivered within less than 24 hours.Thank you Cookies by Design!!!

Review №20

I loved how nice the people were when we came to pick up. The cookie basket is so pretty and wonderfully made. They also offered free samples which my little girls loved!

Review №21

The employee that I spoke with over the phone was very helpful and knowledgeable! She was very friendly and helped me pick out what to put on the card and message on the card and a cookieThe cookies were wonderful and were delivered very promptly!! Thank you! Will definitely order again!!!

Review №22

Cookies by Design Naperville is wonderful. The cookies I sent were beautifully decorated and tasted great. My mother loved them. They were delivered as requested. Could not ask for better service.

Review №23

Awesome designs. Mouth watering flavors. Great service.

Review №24

I love the taste of your cookies, and the cuteness of them is an added bonus! I was thrilled that I was able to have the bouquet I ordered delivered that same day!

Review №25

Amazing company, super creative and their service is fantastic! Whether youre purchasing a gift, having your own party or any other occasion they are a great resource for a tasty and unique treat!

Review №26

Super customer service, Sue is the best!! Will keep you in mind for future gift giving. Wish the Orland Park store was still open.

Review №27

Great service. Easy to use web site. Awesome product

Review №28

Everything is delicious! The cookies were nicely designed, as well as the basket. The cookies were also very good tasting as well.

Review №29

I just tried the cupcakes I got for my daughter for my birthday from cookies by design and they were the best cookies and cupcakes I ever had I want to order them again you are going to be in heaven

Review №30

Great company. Amy helped me and was wonderful. She saved me money. Completely recommend.

Review №31

They are exactly as they are viewed on the internet, they are beautiful and were delivered in a timely manner. What more could one want? Thank you, you made my grandsons birthday

Review №32

My Aunt really enjoyed her cookie basket. She said they were fresh and delicious.

Review №33

Everything about this experience was great. Easy to order, owner has a great personality, customer service was outstanding.

Review №34

The service was challenged by delivering to a government facility that has proven extremely difficult to locate over the years. The delivery was on time and on target. Kudos.

Review №35

Loved this place...I went to the location in Naperville. The baskets are so unique and cute!

Review №36

Super cute, very tasty and reliable.Will definitely order from them again!

Review №37

First time I used this product - Cookies by Design of Naperville met and exceeded my expectations - JOB WELL DONE!

Review №38

I ordered a cookie basket to send my congratulations to my brother and his wife on their baby announcement. Everyone sends a card, but you cant eat a card right? I ordered online and the basket was hand delivered from their Naperville location. The basket looked just like it did on their website and the cookies are delicious (ok, maybe I got them cookies so that I could have one too) I was very pleased and it is nice to know exacty what you will be getting when you order from a picture. I will definitely use them again. It is the perfect gift, everyone wants a cookie!

Review №39

I accidentally gave an incorrect delivery address. I was notified and the driver went back after 30 minutes of driving around looking for an address that didnt exist! was so thankful and couldnt believe the wonderful customer service I received! Thank you Naperville Cookies By Design!

Review №40

Best cookies around! Theyre fast, communicative, and the art on the cookies are too cute!

Review №41

The delivery came exactly as ordered! It was so cute!

Review №42

Delivered on time and fresh

Review №43

Ordered girl baby shower cookies & they were adorable! Everyone commented & they were gone before I even got to try them! I would highly recommend them for any occasion!

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4.8 Rating
  • Address:1163 E Ogden Ave Suite 509, Naperville, IL 60563, United States
  • Site:
  • Phone:+1 630-369-1054
  • Cookie shop
  • Cake shop
  • Dessert shop
  • Gift basket store
  • Gift shop
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–4PM
  • Wednesday:Closed
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • Takeout:Yes
  • Dine-in:No
  • Fast service:Yes
  • Wheelchair accessible entrance:Yes
Dining options
  • Dessert:Yes
  • Quick visit:Yes
  • Debit cards:Yes
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