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The Home Depot
2920 Audrey Ave, Naperville, IL 60540, United States
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Su
Review №1

Absolutely gorgeous theater. Helpful staff. Ample parking and plenty opportunity to purchase drink. I would have appreciated a more stringent adherence to masking by patrons as weve experienced at Paramount Arts. Less than half kept masks on during performance.

Sh
Review №2

Worked with a terrific Home Depot employee today. She was terrific! Pleasant as they come. Instilled some hope in this time of ours.

De
Review №3

Had most of what I need and expected to have, helpful staff and clean organized building.

Ma
Review №4

Another bone depot. It is very orange inside. Tons of stuff, everything you need. The way some things are locked up and double wrapped with wires and sensors. Put in little cages. That creeps me out for some reason... it isnt a bad neighborhood or anything. Super paranoid.

Ar
Review №5

Excellent service in the garden outside. The cashier called for help to load my bags of compost. A very nice man rolled them out to my suv. He even made sure the load was even in the back of my vehicle.

bo
Review №6

I was in need of a kitchen sink drain basket strainer. I checked the website of the home depot near me and it said there were 3 of the model I needed available. When I arrived at the store there were 0 available. I made fairly long trip for nothing. Not very nice home depot.

Ne
Review №7

Great place. Anything I need for small repairs or paint.

Mi
Review №8

I bought windows from Home Depot in March, and had them installed in May. It is now September and I am still missing screens. I would like to be able to sleep in the cool night air THIS fall. Without insects, and rodents.unfortunately, i wont be able to do that. This is ridiculous, and all I get from customer service, is the run around. This is a headache, and a big joke. I guess the joke is on me. I will never make any major purchases from Home Depot again.

Mi
Review №9

This home Depot is nice. Always being asked if I need help.

Ca
Review №10

Everyone at this store is so helpful! Always have the supplies I need. Definitely happy every time I go in

Br
Review №11

I stopped in today to return an item. I waited in line while the older gentleman at the customer service desk finished a transaction with a customer, then had a conversation about how evil the Democratic party is. I was assisted by another cashier (she did a great job). Very unprofessional.

Ta
Review №12

Very knowledgeable and polite. Great customer service skills is really appreciated!

FE
Review №13

Just stopped in to take a dump and let me tell ya it was nice.

Mi
Review №14

Needed help with something. I had 2 guys that helped and were nice and 1 old guy who was grumpy and rude but did help. Stop hiring grumpy old people who dont want to be there.

Ti
Review №15

I normally do not shop at home depot, but I had a moment of weakness in February at the plant department. Six months later Im still regretting buying anything here. SPIDER MITES galore. Ive had to throw out like 6 house plants. Then wash, wash, wash and sequester other plants. And then today, I find more spider mites. Never again. Go to a reputable nursery friends!

Em
Review №16

I always find the best plants here on Mondays! Lucky finds and great prices!

Pa
Review №17

Best hardware/home improvement store because there is always someone in the store to help, that has work experience in plumbing, electrical, etc. Lowe’s & Menard’s are good when you know exactly what to buy, head to Home Depot to work with someone who knows what they are doing.

Ni
Review №18

Beware, the staff at this location are not properly trained. I spoke with someone on the phone in the rental department who told me this location allows 24 hour rentals for cargo vans. In reality, they refused to honor said commitment claiming they never do 24 hour rentals. Additionally, despite being a location that participates in online reservation, they do not honor the reservation if someone else checks out the van before 2:00 PM. Steer clear!

Je
Review №19

Cool new screens at checkout. Clean, well staffed.

La
Review №20

Today Im so happy, I have been waiting from two years for sanbac jasmine plant. Finally today I got it from home depot. Its very healthy plant for reasonable price. Every time I go to find jasmine in Summer, Ill miss it.A huge variety of plants available here.All the plants I bought from home depot ,they grew very healthy and bloom every year.

Ja
Review №21

Wow. Very busy. But there were a lot of employees taking care of everyone. Quick and easy to get in and out

Fe
Review №22

Very good store, it has everything you need and the friendliness of the staff is very good.

Lb
Review №23

The associate at the paint department with a broken arm was very very helpful today.

Ja
Review №24

My experience was good at the store. I was picking up a special order door for a customer who has a small car. The staff was very helpful.

Lo
Review №25

Good location, but seems to be one of the smaller ones.

Je
Review №26

Nice people always happy to help you out. Good selection of prices. Love the plant section with tons to choose from! Bought a snake plant for under $10 which was a steal.

Ch
Review №27

Very clean store, easily accessible, the staff was friendly and helpful. The employees are knowledgeable and actually will help you find what you are looking for. I most certainly recommend this location.

Al
Review №28

The gentleman in the Lighting Department was very helpful.

St
Review №29

I was at the home depot on 4/10/2021 and on that day the store was having its spring sale. The place was wall to wall people. Thank god they had more than enough associates out on the sale floor. I do have to say that i have noticed they seem to be jamming as much product in that place as they can fit.. also it seems a little dingy in there. Maybe better lighting would do the trick..

Le
Review №30

I went for a pick up... didnt have time to look around. The lady at the register helping us was wonderfully hilarious! Will be back!

La
Review №31

Honestly great service even though they were super busy.

Pr
Review №32

Their only motorized cart was 1/2 charged. Inside use only, but I drove it to the car. If you are handicapped, thats what you do. They had all items I needed. Check out was fast.

Ke
Review №33

Always greeted by friendly associates that help me find what I need with ease.

De
Review №34

Nice plants, rose bushes are really nice as wellBut I didnt find the plant I was looking for.

Gi
Review №35

Okay but not great. In fairness Im not sure if my review pertains to this specific location or Home Depot in general but this location is the closest.I ordered a washer/dryer combo and on the first install attempt they were unable to shut off the water. I got the valves fixed and got a second appointment but the unit looked like it had been dropped down the stairs with dents all over; so I had to reschedule another week out.I asked if credit or compensation could be had for the extra week and Home depot said to ask GE and GE said to ask Home Depot. Not the end of the world but if the unit was damaged they should have figured that out the first time they were out.

Ru
Review №36

Friendly neighborhood home Depot store.

Bo
Review №37

As usual a great selection but no help, but if you know what you are looking for no problem.

Sk
Review №38

Was told I had to order a swing online in order for the store to hold it. I was in the area and stopped by to get an estimate on what time my item would be ready. I get to the store and was told the item was actually out of stock. This really sucks because this was a Mother’s Day gift. I now have to wait 3-5 days to get money back on my card and I am a broke college student. So disappointed.

Va
Review №39

I was able to get nice hanging baskets of flowers!

Ja
Review №40

I ordered online and had a customer service representative bring my order out to my car. Love this service. So easy and convenient. I have used this service many times.

Mi
Review №41

Love the home depot! Very well stocked with all of our summer need..

Tr
Review №42

The workers were very helpful showing me where to find what I was looking for. I dont think that I would have found it if I had to rely on the signage alone.

Ms
Review №43

It was a regular Home Depot, slightly chaotic due to the Memorial weekend bargain hunters. My biggest complaint is due to the allowance of false advertising via Google. We looked up grills and up popped a beauty of a grill at a reasonable holiday sale price. IM SURE this pop-up listing and $125.00 price drove MANY to their nearest Home Depot for purchase. Unfortunately we were informed by a Customer service representative and a Supervisor that the well known, trusted and previously perceived reputable Home Depot Company allows Mega Corporate, Gigantic Reference Search Engine Google the ability to list ANY Product Pricing that may lead/generate revenue and business to their clients. How this is allowed, acceptable, conscious and Fair Advertising is Deplorable. Yes we are all trying to recoup losses due to Covid related issues But, Come On. Just give me the truth and let me make the decision based on reputable comparison shopping like the days of old. Sorry but not Sorry, Im a little P.Od. Gas prices arent cheap enough to drive around town based on false advertising practices.

Ab
Review №44

This is a nice home depot, helpful people, nice tool selection, tool rental, etc. Lumber dept is typical for this type of store during this crazy lumber shortage.. I just dont care for self check outs.

Ci
Review №45

I have bought lawnmower and grill. I received both as delivery.Just had issues with the grill as far as assembler company not calling back 2 weeks after delivery. I had to call home depot several times to ask what the next step was. They had called got thru only to wait for another call back. I had to call 4-5 times before I got the best c/s rep from HD who got thru gave me day and times. Then when it was scheduled the assembler never showed. He called later that day asking if he could come out at 6 pm! Of course I said no, that wouldnt work. I did however receive the bill even before it was assembled.When he finally did arrived he started putting it together. I was doing yard work and to my surprise... A lady was sleeping in his car in the front seat. This was not acceptable by a professional in bringing someone there with him.I will continue to buy from Home Depot...but assemble in store only from now on.

Ju
Review №46

Large selection and generous supply to easily purchase enough for the job.

Yo
Review №47

I met some rudest people working in Naperville store. They try to rush you through check out line and be sarcastic.

Dr
Review №48

I went into purchase a washer dryer. There was nobody at the appliance area. Or really anywhere nearby. I went upfront to request someone show up there which they announced over the intercom. I went back and waited 10 minutes. Nothing. I didn’t really have a good luck at the store. Good selection and there’s usually someone around. Not today.

Ro
Review №49

Went Halloween shopping, scored love my purchases.

J
Review №50

Attentive to customers quick service

CR
Review №51

Hate it when the lumber prices are so high. Doing some work and cant make a decent profit.

Vi
Review №52

I am a pro member, so i called Home Depot to order over 450 sheets of drywall and no one from pro desk picked up my call after waiting for 20 min i ask to speak to the manager and no answer from him to so the just lost $5000,00 so i am going straight to Menards and I’m not shopping to this Home Depot anymore.

Mo
Review №53

Excellent! Where to go for home upgrades.

de
Review №54

Always good n casual,nothing bad or out of the ordinary 👍

Sa
Review №55

We were there for looking for vinyl. A great guy, who is called Virgil has helped us a lot! If you need anything, you just need to find him. He is indeed will take good care of you.

Ro
Review №56

Very good home hardware selection.

ga
Review №57

Need more staff to properly assist customers

Th
Review №58

Store employees are helpful with resolutions for issues with various home tasks

Ma
Review №59

Kinda cluter very messy

Wa
Review №60

This location is a bit smaller than the other I’ve been to , but in general you will find what you’re looking for.

Th
Review №61

I’m writing in regards to an appliance package deal that was all over Home Depot adds in May. We just had our 3rd child and were so excited to have a working dishwasher, refrigerator, oven, and microwave for all these dishes/bottles a family of 5 goes through. Well every month they have delayed it with an automated message to tell us it will be delayed, not even a person to talk to, to explain why. Mind you, the messages would come a day before delivery, so we had already cleaned the refrigerator and freezer out just to get another monthly disappointment. We have received 7 or 8 of these now. When we call to complain, we wait for hours on end. As a teacher trying to teach remote right now, I don’t have hours to get no answers from management. Finally, tonight as I am scrolling through social media, I see Home Depot has Whirlpool package deals again for Black Friday!?? They are a scam, because they do not end up delivering! After another 2 hour customer service wait time. The woman I talked to tonight from whirlpool said the microwave is not even being created and the package won’t ship unless all are available. So I asked Home Depot if I can just get what’s in the store. She said, “no it must be delivered from whirlpool.” I asked her what deal Home Depot can give us to make this right and she said they can not offer a deal until the delivery has been made. Yet, they just delayed it until Jan. How long must we wait? We even were willing to take the microwave that was back ordered off the order so it could ship. Sure enough it was delayed again, even after told it would work! 1 of the hours on hold ended with their employees fighting while I was on the line, completely unprofessional. A scam! So once it is delivered, if we don’t like their “deal,” it will be on our pocket to return deliver it? This is outrageous for a $297.13B company to be scamming tired moms who just want to have working appliances! I hope this story can help others choose alternate places to shop and large companies to stop pushing adds they can not deliver, literally.Thanks for listening to my rant, Happy Holidays and New Year ahead!! ❤️ Maybe one day our appliances will come next year!

Ry
Review №62

Good customer service

Ke
Review №63

More knowledgeable staff than Lowes, you can get everything you need here.

Au
Review №64

Friend works here best place to get Tacos

Ag
Review №65

Ask a one dude over there to show me which isle do they have the extraction bolt set are he pointed me towards the garden things I walked out of the store and I’m never going back.

Ra
Review №66

Friendly associates and nice prices

AL
Review №67

They were nice and friendly helped me fine everything i needed

Mi
Review №68

Usually have everything for a project around the home. Helpfull staff on project direction if you need it.

Ma
Review №69

Returning items at Home Depot can be ridiculous. Even with a receipt, if it has been over 90 days they may not accept them, even for store credit. These can be everyday items that they still sell. They use a third party to make the return decisions for them and then claim they have no idea how these decisions are made and hand you their phone number. Calling the third party is more frustrating because they will tell you that home depot sets these policies - policies that arent written and cant be articulated or explained. So now they both point back to one another and pretend they have no idea how their their own store operates. Its complete BS. I check all the other local stores before shopping here.

Jo
Review №70

I highly recommend this store, you can find anything you need for your home., specially with a really good service I want to thank JIM from electrical department! he answered all my questions and helped me to pick up the right items

Fr
Review №71

It was so-so of a trip. They are clearly keeping their staffing levels low. There’s a surprisingly long line to make returns

Ca
Review №72

Warantee on tools is pretty nice-cameron

St
Review №73

Really kind employees. I think every single person that I passed with a Home Depot apron on asked me if I needed anything.

be
Review №74

Homedot was a wonderful visiting experience

Jo
Review №75

Helpful staff and friendly. Employees Knowledgeable of all products

Jo
Review №76

Good location. No problems with the service

Ca
Review №77

There was a large staff who all were very friendly and helpful.

ma
Review №78

My favorite place due to the staff

Ch
Review №79

They dont hound You about mask wearing like Menards tends to do🤗

Pa
Review №80

This is without a doubt THE best Home depot in our area and one of the best I personally have ever been to, and Ive been to many in many different states and counties, they are courtious, helpful, and know what they are doing Which is more than I can say for the rest of their chain. ..the young man in the photo ( thats my fridge and the truck I rented there) provided me with outstanding service, was helpful, courteous, and made sure I was taken care of in a very professional manner. This is the kind of people I hire, and ANY business would be proud to employ this young man.Hats off to the person who hired him ! Its team members like this that make a business successful !! His name by the way is:Gumin C

No
Review №81

Very nice people Lauren was a very very nice person glad to meet her very respectful and nice we were able to buy something because of her help thanks you Lauren

Go
Review №82

You find almost everything, every resource and assistance at HD

Ch
Review №83

Some tips to save time. Before going to store, login to app, add items to cart.

Co
Review №84

Employees are friendly and willing to help with whats available.

Li
Review №85

I bought plants there they were pretty good price

La
Review №86

Found out that Home Depot uses self check out, exclusively. I dont work there; bring back live checkers.

Gr
Review №87

Very boujee. Fine assortment of everything

Ra
Review №88

Found everything I needed but needs to be more knowledgeable on where things are at in there store, other than that as always a good experience!!

An
Review №89

I waited for more than 20 minutes in the power tool isle and looked all over for someone to help me get a locked tool. I only saw a single cashier helping out at the self check with lots of customers confused by how to get to the blocked off area. After calling the store and the phone ringing for nearly 8 additional minutes, I asked for help and heard an over head page for someone. That person was very kind and helpful having come from another department. I finally get to the check out area and I too am confused as to what to do. Eventually I’m told to self check out. How in the hell am I supposed to get the security devise off the tool? Overall not a pleasant experience. To top it off the tool advertised as on sale for $99 was out and I ended up having to spend $139 for the next option that offered less than the original advertised item. In stock, just can’t find it I was told.

Mi
Review №90

Great selection of products.

An
Review №91

If I could leave 0 stars I would. Their customer service is absolutely horrible and I will never ever return to this location again. I literally waited 30 min to consult about a door and still was never acknowledged even though I was right in front of the guy who worked there. When I asked another worker for help he told me it’s not his department and walked away. I politely left and drove over to Lowe’s and don’t regret it

Jo
Review №92

Cashier was very nice. I needed some help at the key making station. And she knew how to operate the machine.

St
Review №93

Hard to find help and the selection is too limited, especially electrical and plumbing.

Fe
Review №94

I enjoyed the cashier she was very knowledgeable and very good should find more employees like her Lubna

Br
Review №95

Saw several maskless people going unimpeded through the store, checkout lines were absolute chaos and all around it was just an unmade bed of a store.

Sa
Review №96

Bad experience. They could not help

Pa
Review №97

Normally love Home Depot. Ordered Thursday for curbside pickup. Finally got a call this morning (Sunday) that half my order was unavailable and will instead be shipped but my other items were ready. We went to pickup and it was a disaster. The curbside line was backwards, so it blocked all the lanes of the parking lot. No one answered when I called. After waiting in line for 15 minutes, we parked and went in to get it. People and products were everywhere. I think it takes time to get into things with curbside and pre-orders. Just a little more organization needed and you guys would rock it. Thank you for being open during this time!

G
Review №98

I go to different Home Depot locations all the time. The employees at this location couldnt tell me where any items were located.They need to Hire more knowledgeable people.

Em
Review №99

Very clean and organized

Se
Review №100

Went to buy a new grill. Found item we wanted and asked floor employee for help getting someone to get it off the top shelf. First kid I asked said “find someone else, it’s not my job.” Like dude you work in a store, all you have to do is call someone to get the person who’s job it is. Very lazy work ethic. Once I found the guy to get the lift everything went well. Just took twenty minutes to find some damn help.

Information
100 Photos
100 Comments
4.2 Rating
  • Address:2920 Audrey Ave, Naperville, IL 60540, United States
  • Site:https://www.homedepot.com/l/Naperville/IL/Naperville/60540/1918
  • Phone:+1 630-637-9200
Categories
  • Appliance store
  • Home improvement store
  • Bathroom supply store
  • Cabinet store
  • Christmas store
  • Fireplace store
  • Hardware store
  • Paint store
  • Tool store
  • Wood and laminate flooring supplier
Working hours
  • Monday:6AM–9PM
  • Tuesday:6AM–9PM
  • Wednesday:6AM–9PM
  • Thursday:6AM–9PM
  • Friday:7AM–8PM
  • Saturday:6AM–9PM
  • Sunday:6AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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