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Toyota of Muscatine
3000 N, IA-38, Muscatine, IA 52761, United States
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Toyota of Muscatine
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Bi
Review №1

From initially purchasing my Tacoma to simple service calls, Kyle has especially been there to help me out every step of the way. I cannot say enough good about the man.Toyota Muscatine has done a great job taking care of myself as well as other family and friends I know who have worked with them. I appreciate the professionalism that they consistently execute on everyday.Thanks Kyle!!

Nu
Review №2

Was looking for a specific vehicle and only Toyota of Muscatine was able to meet my request. Toyota in Davenport and Iowa City werent interested/or said it was impossible to meet my request. So kudos to Toyota of Muscatine!! Donovan was my salesman and did an excellent job. And Logan was also great. Thanks for making everything work!

Ra
Review №3

Love the Moms Jeep. Oh she does too.

Wa
Review №4

Always get great service here and the staff is always friendly and helpful. Easily my favorite Toyota dealership in the area.

je
Review №5

After my Parents both passed away in 2019 and 2020, I inherited the car. A Toyota Camry LE.Being that it was a difficult time for me, everyone at Toyota Muscatine was understanding and extremely considerate and professional. They knew this car meant a lot to me and even though they had no obligation to do so, they treated me as if I was family.One situation came up where a corner on the engine cover popped off, and they fixed it.Another situation was where I ended up taking the a trip out of state to visit my Daughter. I wanted to buy a spare tire. I was able to get and actual tire actual rim to fit the car from them.Needless to say that my car made the road trip with little to no problems thanks to them.100% recommend.

Am
Review №6

This is such a wonderful dealership, we love their Service Dept! Ask for Adam, he is very knowledgeable, you will not be disappointed, we own 3 Toyotas and they service them all. Thank you Muscatine Toyota

Na
Review №7

This has been the most easiest purchase I have ever done, I so recommend them, Frank was great

Jo
Review №8

Went to this dealership to get a car and had been up there 3 times in total. First time found rats nest under hood and car was dirty. Second time we came up he said it had been threw his shop all cleaned and ready, it was still really dirty. I found a bad rear tire that they had to replace so we had to come back a third time in which i found a blown belt in the right rear tire that they said they wouldnt fix. And the rats nest never got cleaned up. MUSCATINE TOYOTA IS NOT THE PLACE TO BUY YOUR CARS.

Ry
Review №9

Toyota Muscatine and Kyle were so helpful when getting me help to lease a brand new RAV4!!! It was such an exciting experience as it was my first time doing it on my own!I am excited to continue working with Toyota of Muscatine!

Th
Review №10

Great buying experience. Fantastic salesman who didnt push us at all. Great finance manager who got us a way lower rat than out bank. Nice people.

Br
Review №11

They were the only dealership close to me that had a brand new 2021 Camry TRD. Great service and great people. Highly recommend them if your looking for a new Toyota!!

MJ
Review №12

Purchased new Corolla hatchback. Love it and they gave me a great price.

Ro
Review №13

They do excellent work and only do what you want done

Da
Review №14

I picked up a nail on my way to work. I knew that I would have a flat tire by the end of the day so I knew I had to get it fixed. By chance and opportunity I drove to the Toyota of Muscatine service department.I am amazed by how easy they made getting my new tire. Right away the service manager greeted me and we could both tell that the nail was too close to the side wall to be patched. His expert parts person found me a tire and gave me a discount up front!!!Then I heard we will take care of it and had already arranged a shuttle to take me too work. When it was done I got a phone call and they sent a shuttle to pick me up at the end of my work day.I am definitely going back because they were up front about my problem, they had the parts to fix it, they showed value in what they were selling, they offered me the chance to save money, they were quick, kind, and efficient.Semper Fi Toyota of Muscatine!!!

Da
Review №15

Great service. Great people 👏

Me
Review №16

Great service. Kyle was very professional and quick.

Jo
Review №17

My sister and I went in to trade out my old car because I was getting tired of it shutting down constantly and ain’t dealing repairing it constantly as well. Frank Cruz showed us selections of more new couple of years cars. He was fast and friendly for us and an hilarious and amazing guy.

De
Review №18

Jim Greenhaw III is a liar buy Toyota from anywhere but here, smallest inventory pix tell the rest. Brakes dont last over 100k, regenerative hubs in wheels might...

Ma
Review №19

Adam Meade is a rock solid Service Manager! Hats off to him and his team for proactively finding my issue before my warranty expired possibly causing me a large expenditure. Adam did a great job accommodating my vehicle needs during the repair as well as keep me informed during the process. In a industry plagued by integrity issues it was nice to have such a favorable and honest experience. Keep up the great work Adam, and Toyota of Muscatine!

Ha
Review №20

I was in late last week, just to browse and see whats available. I dont remember the salesmans name, but I do remember that he wasnt what you would normally expect from a car salesman. He was friendly, informative, and didnt try to push me in some vehicle just to make a buck. I didnt drive away in a new Toyota, but then again, I was just perusing. Ill absolutely be back - best no-pressure sales experience Ive had!

Be
Review №21

Absolutely great staff and service. Traded in on a lease and had exactly what I wanted for the price I was wanting. Great job Chad!

Th
Review №22

Good dealership if you want a Toyota. They are really helpful and get you into what you want.

Sa
Review №23

The staff is all friendly but not in a phony, overbearing way. They are very professional and not at all pushy. I dont ever look forward for shopping for major items, especially cars, but they made the experience pleasant and efficient.

Ch
Review №24

My son hit a large pot hole which damaged something in the front end. Muscatine Toyota Service department was able to diagnose and fix the vehicle quickly and get him back on the road. Thanks!

Da
Review №25

Good service

Ti
Review №26

Fast, courteous friendly service

Ke
Review №27

Very trusty service department, really enjoyed the salesmans personality and working with him on our purchase. Would recommend for service or purchase. And remember - not all Toyota locations are created equally! Muscatine stands above my experience with Iowa City.

do
Review №28

Straight forward and easy. Would definitely buy a car there again.

De
Review №29

Clean and courteous service is excellent and follow up is always helpful. And all-around excellent dealership to deal with

Da
Review №30

I went in yesterday to browse for a new car with my parents and it was probably one of the best experiences ive had at a car dealership! My parents and I were assisted by Frank Cruz who was very helpful during the entire process! He explained everything in great detail and made sure we understood the process of everything. I left the dealership very content with my experiences as well as the Toyota I got!

Ca
Review №31

What a great buying experience! From the moment I walked in the door I received top notch service. Jacob, Jimmy, and Brandon made the buying process so quick and easy. Thank you Toyota of Muscatine!!

al
Review №32

Loved going there today. I think the employees name was Bill, but he was very patient and polite with dealing with my car issue in Services and gladly aired up my tires. Will definitely be coming here for future references if I have car problems. Thank you.- Jaz.

Sh
Review №33

Chad in service department is great to work with!!!

Lo
Review №34

Customer service is a top priority at this dealership. I know in advance what needs to be done to keep my vehicle up to date on service and parts. The entrie staff if knowledgeable, friendly, efficient and I highly recommed this dealership for its service.

Ki
Review №35

This was a new location for us, but the same friendly and knowledgeable staff we have come to appreciate from Toyota. Worked well with our budget and needs and helped us get the cars we were looking for. Manager went out of his way to make sure we were looked after and taken care of. Cannot say enough good about them.

Br
Review №36

Get a great deal from pleasant and knowledgeable salespeople.

Da
Review №37

Great service and prices.

Va
Review №38

Best service in town hands down. Wonderful people in both sales and service. Shout out to Jim in sales. If you want a good deal and want to be treated like family, you must come here.

Je
Review №39

We were looking for a nice used car for our son. We have bought from Toyota of Muscatine before, and my current vehicle was leased from them. We could not have had a better experience with Jim Greenhaw as our sales rep. We told him what we were looking for and he had the perfect car, and the actual purchase was so easy. He had all of our paperwork ready and we were out of there in no time. Highly recommend both Jim and Toyota of Muscatine!

Pa
Review №40

Came down to Muscatine Toyota for a scheduled appointment at 10 am from over 1 hour away to possibly trade our RAV(lease)and Chevy 1500 and came to find out that the sales persons we were dealing with: Colin Smith and Jimmy Greenhawl; who were not there we were placed with a new sales agent who never introduced himself to us and had no clue had to deal with a disappointed customer. The whole Process was a three ring circus starting with Colin Smith in the middle; and the new salesman not negotiating or advocating for us on our Chevy 1500 trade or RAV 4 Lease which we put a significant amount of money down on. Colin basically lead us on to believe our RAV (lease) was worth some money after we told him our RAV was a lease and said it was worth more as a trade(that was a lie). Our Chevy 1500 barely made it out of the lot and died on us while trying to leave and the dealership only wanted to give us 1000 for it! Haha! I have an email from Colin saying he could get us a Tundra for $281 or better a month but clearly that was a lie and the new sales person said we couldn’t get anything for more than $850-760 depending on months finances what a joke!We will not return ever to this dealer and will return our lease else where. Good luck pulling a fast one one someone else we won’t be back!

Tr
Review №41

The people were nice. I was very interested in a car I saw online and I was coming from 2.5 hours away. They were not upfront about the rust it had on it. I spent too many hours driving with small kids in the car. I will not be doing business here again.

Ci
Review №42

I just purchased my first car and every one was very kind and incredibly helpful. Collin Smith was kind, honest, and very thorough. I will definitely go back again and highly recommend Toyota of Muscatine to anyone but especially first time buyers. I felt comfortable and confident in my purchase and I have had my car for a few weeks now and love it!

Ma
Review №43

My husband and I really love the salesman at the store in Muscatine, Iowa. Especially Collin Smith who always helps us set up a great deal for leasing a car every three years! Very friendly, helpful and courteous! Will go know where else!

An
Review №44

I recently purchased a 2020 Tundra from Toyota of Muscatine. My contacts, TJ and Jimmy, were easy to work with and made the experience enjoyable. Mike in Finance was outstanding and made the whole process simple. This is the third vehicle I have bought from this dealership and I will continue to do so. We drive 45 minutes from the Quad Cities even though we have a number of Toyota dealers in town because we appreciate their service so much.

An
Review №45

I enjoyed the buying process and the new car. The closing professional was the only reason for 4 stars otherwise it would be 5 stars

Al
Review №46

Bought my 2008 Toyota tundra from Collin smith. Best experience I ever hadid with a car salesman. He understood that I could only spend so much a month and we got the deal done. Been sending my friends and family to him every since then.

Sh
Review №47

This place treats you right! Usually I am afraid to go to the stealership for auto repairs because theyre gonna pick you clean, but they are different. Friendly, and theyll just add a washer or something and not charge you an arm and a leg if they can. A+ service. My next car will be purchased from them for sure. I drive from Cedar Rapids!

Jo
Review №48

I scheduled an appointment for an alignment. I arrived early, service manager was informative about a possible delay due to problems with another vehicle ahead of mine. Ultimately ended up not getting my work done this day so I had some wasted time. I might go back, just because of his honesty.

jo
Review №49

I have been buying cars and getting service work done here for years now we have been very pleased. I even have my family come down from Wisconsin to buy.

14
Review №50

Buy vehicles regularly, or they forget your name. :) If I had banker hours I would review more, out of the kindness of my 💓.

Co
Review №51

Excellent sales & service. Have been going there for several years and have had no issues. Fast, professional, and courteous.

Te
Review №52

Service center was great. Got in and out quickly with friendly staff.

Kr
Review №53

Great dealership, no B.S., they stand by their word and you can trust them. Collin Smith is a great salesman and is also very good with the technology aspect, he was able to pair up my phone with my vehicle, when I couldnt figure it out.

To
Review №54

Exceptional service and honesty, particularly Jimmy G. We go an hour out of our way to to business with these guys simply because they are trustworthy and easy to work with. If looking to buy a vehicle this is your best bet.

To
Review №55

Excellent customer service in a no pressure environment. TJ, Jim, Ray and the staff genuinely care about their customers and the Muscatine community. The buying process was so laid back for my wife and I. She’s never driven a newer (ish) vehicle and thanks to the Toyota of Muscatine staff she couldn’t be happier! Highly recommend that you SHOP local and visit Toyota of Muscatine.

Ja
Review №56

Recently purchased a Prius from Frank C. and I couldnt be happier! Frank was very knowledgeable and has great customer service! Highly recommend Toyota of Muscatine.

Tr
Review №57

Told Jimmy I wanted a jeep. He found me one within record time and even brought it to my house to look at it! Deal was done and only needed to stop in to sign paperwork. Quick, efficient, and reliable.

Ni
Review №58

Being a new driver I wanted to be in good hands .... Mission accomplished!!!! Jim Greenhaw walked me through every step, question that I had, and advised me on car decisions. If you want quality service, go to Jim Greenhaw at the Toyota of Muscatine.

Ja
Review №59

Jim Greenhaw was very helpful. The 2nd car I have bought from him. Was honest about the whole process from the beginning. Was able to get a nice used vehicle at a fair price. Jim took a no games approach and treated me well.

Pa
Review №60

Just got a new car there, its wonderful. People u work with are 👍 great.

Je
Review №61

Thorough when being repaired, always go to this dealership for work on our Toyotas! Thank You !

Ke
Review №62

Big TU to manager for being so HONEST and HELPFUL. Saved me hundreds of $$$$!!!

St
Review №63

Great team of professionals! Frank made our experience a pleasure!

Fl
Review №64

Very good customer service on service department. I really recommend them.

Ca
Review №65

I expect a certain level of service, competency, and respect when doing business. I most definitely have not received this from the service department. I especially did not appreciate throwing the girls up front who answer the phone under the bus while trying to save my business. These should be extremely valued employees in the service department! They spend the most time with your customers! Instead of being condescending, you should build these women up and invest in them!! Terribly, terribly mismanaged, and I hope those women can find a new job where they are valued! Im not saying we wont be back, but it will take a desperate situation to get us there.

Ah
Review №66

They people are rude and do not trust a single word of these people. They would do anything to get you to buy the car, from being nice to lie on things and after sale service is absolutely poor.

Ke
Review №67

This place is great! Helpful employees, friendly environment, and fast service!

Ri
Review №68

Colin was very helpful and professional. I was on the road quickly.

Jo
Review №69

Good service noce folks there

Er
Review №70

Thank you Jim! You are amazing at what you do I love how we handled business

Ma
Review №71

Bought a pre-owned car from Toyota of Muscatine. Salesperson Jimmy Greenhaw was very helpful, very honest. He followed through with everything that was promised. Even after the sale I received a call to ask if everything was ok. I would highly recommend Toyota of Muscatine & I am very hard to deal with!! :)

Se
Review №72

Friendly team members! I had a flat next to the Toyota dealer on the coldest day of the year and they helped throw my spare on and get me on my way. Genuine and kind!

Ro
Review №73

Service was good but feel it was overpriced

De
Review №74

Excellent! Salesman Ray wendt is the best

To
Review №75

Very good sales personnel an good car

DE
Review №76

Awesome sales team to work with.

la
Review №77

When I called with a question, sales person was busy and the clerk tried relaying the question, which was frustrating going through a middle person. When I spoke to the manager she said I would be put through to voicemail next time and they would return the call. They seem like they listen to the customer.

Jo
Review №78

Clean shop. Honestly a bit overpriced and the shop / techs under experienced..

Ma
Review №79

Good service.

Ji
Review №80

Nice dealer and great autos

Jo
Review №81

5 months ago took my truck in for an oil change when I checked their work I found the oil was still dirty complained they said it was because I run E85 this weekend I changed the oil ran my truck for a 150 miles of with E85 in it and the oil is still clean folks I would check your oil after they work on your vehicle because I dont think they change oil in my truck I wont have no more work done here

Ma
Review №82

Experienced and friendly service!

Mo
Review №83

Great people!

Ma
Review №84

Great, friendly staff, service etc.

Mi
Review №85

Kyle Calvert was awesome to work with!

St
Review №86

I came here for an inspection with a scheduled appointment, waited about 45 minutes with no help before I left, no one checked on me at all my entire wait. Wont be back.

ko
Review №87

Best price there

Sh
Review №88

Wasnt there

do
Review №89

Great

Os
Review №90

Good

Information
77 Photos
90 Comments
4.5 Rating
  • Address:3000 N, IA-38, Muscatine, IA 52761, United States
  • Site:http://www.toyotaofmuscatine.com/
  • Phone:+1 888-302-3323
Categories
  • Auto repair shop
  • Toyota dealer
  • Used car dealer
Working hours
  • Monday:8:30AM–8PM
  • Tuesday:8:30AM–6PM
  • Wednesday:8:30AM–6PM
  • Thursday:8:30AM–8PM
  • Friday:8:30AM–6PM
  • Saturday:8:30AM–3PM
  • Sunday:Closed
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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