First off, I would like to note that the actual quality of work that is preformed at American LubeFast is very good. I would recommend them to friends and family. So the 3 star review is not a knock on the quality of work, but on the customer experience, just to be clear. When I first started going here a few years ago, it was awesome. Yes, they tried to upsale you on everything, but the employees would still be honest enough to tell you if they thought that you probably didnt need whatever it was that they were trying to sell you. However, there are new employees there, and that authentic touch is no longer there. Now, you can still expect to have a sales pitch thrown your way, but the realness is no longer there. I dont know if it is the company/management that has changed, or if the employees who worked there previously were more authentic. It really is just a different customer experience that it was previously. Okay, Im done ranting now.