This is our first experience with a remodel. Kaitlyn is great. She was patient and guided us through the selection process. She shared her insights with color coordination and tile qualities.

Great staff at this location.

Caitlin was the sales person that I dealt with. She was a great help and her service was wonderful!I recommend her and this to anyone.

We have been working with Dal Tile in Mooresville for 12+ years. They supplies all of our setting materials and a large portion of our tile. Even though they are extremely busy in their daily routine, Rick and Mark have always been extremely accommodating to our business. Cant even begin to write down all of the situations where they have bent over backwards and jumped through hoops for us. Glad they are a part of our local community. They make life so much easier for our shop.

Very organized and professional business ... they have a great staff that greet you when you walk in and will take care of your every need quickly and thoroughly.. I have been in the industry for over 20 years and can appreciate the difficulty it takes to get to this level of customer service .

I’ve been using Daltile in mooresville for 3 years and won’t go anywhere else. They go out of there way to help any customer or installer with anything they need. I only install Schluter products and they have personally stocked all the items I need in their warehouse for my convenience. Love this place.

We were a little apprehensive about coming here after reading these reviews. But, we made an appointment last week and drove from Statesville and met with Jessica this morning. She was amazing. She spent 2 hours with us showing us different products and making suggestions. She was absolutely wonderful and I am so glad we came! We were able to pick out tile for our entire house this morning and feel great about our choices. Thank you Jessica!!!

The sales team at the Mooresville location was very helpful and had great knowledge of the product line. We had a great experience and had our selections were made in no time!! Thanks Kateland and Marc. Make sure you call ahead to make an appointment.

Very helpful in selecting tile for multiple rooms.

Arrived way early for our appointment and was immediately greeted. I was amazed at the care we were given. Rick, Jessica, and Mark were terrific!!! This place is a rare find!

Melissa was amazing! So helpful and knowledgeable about the products. I would highly recommend that you see her when you visit Daltile in Mooresville

New customer of Daltile. When I arrived I was not pleased with how I was treated right off hand. The guy at the first desk when walking in (Daltile manager) was very rude to myself as well as customers calling in. While standing there waiting for him to get my order together he huffed and puffed almost the whole time as if I were a burden to his time, slamming things down and when a customer called in while speaking with them he was hitting his mouse and the fist of his hand on his desk making a very disturbing noise, might I add, with a very unpleasant attitude. I will never step foot back into this business and if I need to I will see the gentleman sitting at the desk behind him as he was very friendly with his customer he had.

They dont return phone calls. Then from frustration you come to the showroom and they are annoyed. They dont acknowledge you and ignore you. . Today I showed up regarding a technical questionn because they would not answer my calls. There were three employees sitting at a desk. There were no customers there (not surprising). I ask one of the gentleman if he could help me. He didnt look up from his desk. He was working on sorting post cards to mail out. He would not acknowledge me. When I became very frustrated, he actually ask me what I wanted without making eye contact. I started to walk out and he very frustratingly said ok , what is it!!I wont use them again. They must have no leadership. Ive spent years in sale selling flooring. They have great product, but no service. Very sad situation. Go somewhere else where they appreciate your business

HORRIBLE!! I dont usually leave negative feedback but I am so appalled by the customer service here. I called before I decided to make the hour long trip for me to get there with a NEWBORN, just to arrive and be told that nobody could help me. I was told that the only person who can help me was gone for the day and it was 12:00. When I said I called an hour ago before I drove here they pretty much said oh well. By far the worst customer service experience in my life and a complete waste of time!

Great tile shop. I ordered Daltile 3x3 mosaic and after it arrivedI changed my mind on the color. I ordered this through a local tile shop, which they ordered through Daltile Mooresville, and they said I was stuck with it. These guys went above and beyond to get me what I wanted no matter the hassel they had to go though to make it happen. I wish I could order directly through them.

WORST customer service ever!! Dont go unless you want to waste your time

Terrible customer service. Dont waist your time driving to this place.

Horrible service. seems like no one knows when their open, yes were open then you get there. sorry were closed

Fast friendly service

Pesimo cervisio