I bought my iPhone 12 Pro Max like 3 days ago I went in and felt welcomed. When I needed help injecting my SIM card into my new phone the guy took me to the other guy in a blue apple uniform and he was teaching me how to inject the SIM card by myself. Very wonderful place.Edit: the guy in the blue apple uniform in the self guided tutorial area also used this cool gadget to apply the screen protector which was really cool and made my experience better

I have to say many thanks to Apple!! I went in to purchase an Apple Mac book Pro and this guy name Adam was so nice. I mentioned to him that my AirPods were sounding staticky. He said no problem but then I told him they were out of warranty. He said no problem there is actually this program that Apple offers that when your AirPods sound staticky they will fix them for at no cost. Sometimes it depends tho if you got them wet or something. I just have to say thanks Apple for providing the best customer service and products.

This morning, I woke up wanting to walk away from Apple and all smartphones alike. I drove around all morning from Verizon to Best Buy (in and out of town) trying to figure out the best way to replace my broken phone. From one unhelpful person to the next, I felt like I was being pushed around from one dead end to another. By the time I reserved a slot at Apple, I was depleted and one thousand percent over it.Without skipping a beat, I was taken care of immediately and efficiently (even though I was 30 minutes early). However, the real hero of the story is Terry. Ive never had a transaction and appointment this seamless or friendly at Apple. The customer service was next-level helpful and turned my whole day around. And honestly, customer service that great makes you feel less grumpy about putting down $1000+ 🥲, so theres that.I just want whoevers in charge to know that without the customer service I received from Terry today, I probably wouldnt have made my purchase.Terry, if you see this, thank you!

Yasser was so awesome and helpful! I was not excited to have to buy another computer, but he made the whole ordeal much more pleasant. You will be lucky to work with him.

I had had to do a return here and I went in for an accessory and both times I was treated professionally.

1st time customer, I Needed info on intended Mac Mini purchase.This was my first time in the store. it was Not a comfortable experience. The security guard at the entrance of the store directed me to a representative. The representative was occupied with another customer. The customer service representative then dismissed me as the customer glared at me. It was at this moment that I realized I was the one being rude. I did not understand the pecking order or etiquette. I felt very uncomfortable and wandered about looking for a free representative at which point I proceeded to exit the store. Feeling extremely awkward, I addressed the concern with the security guard who blew me off, did not attempt to help me, and dismissed my concerns.I attempted to resolve the issue by calling the store. However, I was rerouted every time to a central calling facility. The frustration began to mount trying to get in touch with a human being and I eventually gave up hope.I was ready to buy a brand new Mac Mini right there. Being that I did not feel welcome at all, that about as far as Im going near another store owned by Apple ever again. So a PC again? So be it. Pretty lame Apple, pretty lame indeed.

I was pleased to see their method of safety! There was already a line waiting to get in under their placed canopy when they opened their doors. A few employees came out to check everyone in, find out who had appointments and for when. One of them was taking everyones temperature. I had an appointment for ten minutes after opening. I was escorted in and helped by a very knowledgeable young man. He took my computer, told me it should be back on Monday and asked if Id like it delivered. I was pleased! Thank you!!

Great place to visit if you have Apple electronics. They have everything laptops computers TVs phones all the accessories. And the staff is very friendly and very helpful.

Store is a pain to get into had to make an appointment if your a local in the area I highly recommend you avoid this store there are much better apple stores around even if you wanted to browse thru the store and with lot less people do not recommend unless you really really need to buy a product there made by apple

Very cool, people who work there are really nice.

Very hard to get an appointment, and why does this store close at 5 pm on a Sunday? it is not 1950. Came to buy a new iphone since mine was broken yesterday. Sale goes to Verizon, they were open until 8..... Last time I try and buy apple products direct. I will buy from my provider from now on....

Had a Genius bar appointment. Cant update our iPad anymore. They could not help us with a new purchase for 2 hours. How lame is that? We will buy elsewhere.

Went in to buy a new iMac and left buying one off of Amazon. Faster delivery times than service here

Usually, they are pretty good here but they wouldn’t take my return of unopened AirPods because when I went to the store to return them they were closed due to COVID, and I didn’t try again fast enough for their taste. The clerk even suggested that my AirPods hadn’t been purchased at an Apple store, which after being pressed to look further, he discovered was not the case. It felt somewhat shaming. I wanted to trade these in and purchase a new MacBook. I will buy it elsewhere. I have been a customer at this location for a decade but that is an irrelevant detail, apparently.

We went to the Monterey Apple Store to look for an iPad and we spent about 15 min roaming around waiting for a staff member to greet us and help us but it didnt happen. I took initiative and ask one employee at the counter and she said they were already busy and asked us to wait more. Few minutes later a lady came over and asked if we had made a reservation at the entrance... NO ONE told us we had to make a reservation to purchase an iPad, the guy at the entrance didnt ask us anything. That was the WORSE customer service we have received at any tech retail store. We just took our business elsewhere since they booked. Thats pathetic!

Very inconvenient. I came in to buy an Apple Watch and was told I needed a reservation, which is absurd. Their next appointment was for 12:30 so I would have had to wait 1.5 hours for a transaction that would’ve taken 5 minutes tops.I would understand that a reservation is needed if I needed technical assistance but not to purchase a product.Next time I’ll order online and avoid the inconvenience of going to the store.

Katy our saleswoman was great. Professional, knowledgeable, happy and helpful. Glad to have the store open again for in person shopping!!!

Didnt greet us, but did to everyone around us. Then when we asked for help, they were put off and said they hoped to help us today & otherwise we could just order what we wanted online.

Apple store is overwhelmed and inundated with people hooked on overpriced and inferior products , its so sad to see people standing in line for over 40 minutes to gain access to a place that only sells or fixes shine crap😢. Good luck with Apple keeping you very limited .

Kind service and COVID procedures feel safe. Appointment or online order required. I still had to wait 40 minutes after my appointment time, but the amazing people who work here and their service made up for it.

Outstanding customer service

Spent 5 hours there yesterday worst service ever taking phone back today. Does not have what I need simple stuff another wasted day

Went to the Apple Store in Monterey specifically to purchase a new iPhone on 4/6/2021. I had an appt and when I arrived there was a tent set up outside with a line of people. Since I had an appt it wasn’t apparent to me if I should get in line or go directly to the front door. First time visiting the store since Covid-19. There were two men outside and I approached one, who appeared and sounded like he was socializing with a group of young people who were at the front of the line. I stood nearby thinking he would see me, stop flirting, er stop socializing for a minute and help redirect me. Instead, he abruptly stopped his conversation to use a demeaning tone to tell me that couldn’t I see he was with other customers and to go to the back of the line and wait my turn. He used such an ugly tone for all to hear who were nearby, and in my opinion, to show off his authority to the young ladies he had been flirting with. I thought this fellow, and the other, were hired “security” to monitor the line and redirect people and didn’t realize, according to the manager, they are also outside answering Apple related questions. My bad!I had a very helpful Apple Specialist, Susanna, and purchased an Apple 12 Max Pro with a few accessories. However, had I not been a long time satisfied Apple customer I would have walked away after being the subject of the anger displayed by the “tent-man”. I spoke later in the day with Christopher, the store manager. Good listener with fabulous understanding of what it means to give great customer service, especially during these trying times. Thank-you, Christopher! I can see why you are the store manager and Apple is lucky to have you!

Shout out to the BEST CUSTOMER SERVICE Shaniah! Went above and beyond on her day off!!! Who does that!? Thank you.

Well I going to buy my ipad maybe on my birthday 04/16/2021 I dont know my I want a ipad keyboard case and ipad 7th and ipad pencil and Aripod

Went to this apple store because my iPhone 7+ was having audio issues during phone calls, facetime and videos due to a defective audio IC chip making the phone unusuable. This is a common problem with this model that apple has failed to acknowledge. The Apple “genius” said it was impossible to repair and that I could buy a new phone or pay the $300 for a replacement of the same model (that will eventually have the same problem). She compared iPhones to electric toothbrushes that will fail in a few years due to wear and tear. I didnt pay $800 for a toothbrush or for a phone that would break in less than 5 years.Left the store, sent my phone to an independent repairer who specializes in microsoldering. He permanently fixed the audio IC issue for $80. Repairer says he fixes about 30 iPhone 7s with the exact issue EVERY MONTH.As much as Apple virtue signals about caring for the environment by no longer including chargers with their new phones, they will happily throw away thousands of phones that they refuse to acknowledge their engineering failures and fix.This will be the last iPhone I own.

Hit or miss with apple usually; I can understand that! But miss.. every time... that is something only this location has perfected! 👌🏻

Great shopping experience with Steven. He helped me pick out the right laptop for me.

I wish I didn’t love my iPhone so much that I have to continue this abusive relationship... Google says they are open for in person shopping, their phone number says they are open for in store shopping. No actual human ever answers the phone to confirm. So I drove 30m and arrive to find the door blocked by two rent a cops in front of a store full of employees and customers. However, they won’t allow anyone in without an appointment or pick up for online purchases. Security says they are technically closed and asked me to call the same number with bad info and no operator. Because they are “closed” even though the doors are open with workers helping customers with appointments, the online storefront won’t allow a pick up until the next day, so I can’t just buy online and pick up right after - even though the people who’ve completed purchases earlier in the day are doing just that. Asked for a manager and security says they can’t come out due to covid. All Apple Stores are pretty maddening but this one took the cake today👏🏼

With most shops being closed due to covid; seeing a long queue at this apple store makes a strong statement on Apples fan following. Lol I picked my M1 pro by being in the queue too!

Great people. Been going here since they opened. Bought 3 computers personally. And have helped friends and family though the proses of upgrading or switching to Mac countless times. Shout out to Bryan. Awesome dude.

Awful!!! My mother just needed to look at phones and exhausts quickly. They said we could only have a 45 minute appointment with a specialist or order online. Ridiculous they cannot serve customer needs without making them wait for 1.5 hrs to meet with someone. She didnt need that!!! Just wanted to check screen size and buy!

I love going to apple but at this moment due to the Covid its closed.

Good service.

Went in to buy a new phone yesterday. Had a great experience.Cindy helped me out, the lady with the long luxurious blonde hair; and she rocked! I couldn’t have asked for a better person to help. She streamlined the whole process and I was out of there with a brand new phone within an hour!Thank you so much for all of your help!

In all the years, and all of the various Apple Stores that I have been to across North America, I’ve never had a better experience than I have had here. I’ve now come to this store several times, bought several thousand dollars worth of items, dozens of people have interacted with me here—and every single time, it’s been PHENOMENAL.I’m terrible with names, so I apologize for not being able to individually recognize each person (but I do remember both Brian’s—thank you to both of you!!) but truly, I’m so impressed with all of the staff, the managers, the training... you guys rock!

Friendly staff and knowledgeable. Of course excellent products.. As expected... Maybe over priced sometimes but I highly recommend Apple Care for the warranty.

Two people at the from door were not nice to me. I felt discredited against .

Very helpful sales people.

Nice smaller location. Easy to get in and out.

I love ipad

Terrible experience trying to get through to the store. No idea why I was left on hold for 1 hour more than two times today. I need to make a purchase and there is no way that I can get through. Unfortunately I have to go with Apple. If I didnt I would definitely go elsewhere. This company is failing its customers!

Great atmosphere and helpful staff.

Nice

Astronomical wait times with or without an appointment. They should serve lunch, seriously who cares if your Apple no body has 5 hours to waste for your equipment malfunction and then charge them. Im so glad I am Android, my sis however had no choice since she is so dependant on her phone which couldnt charge. Maybe an express line? So much room for improvement.

Its an Apple store. If youve seen one, youve seen them all. Of course they have turned these stores into marvels of retail merchandising, and they always have plenty of people standing by to assist you.

Their customer service is top notch!

Horrendous customer service. I made an appointment for my recalled device and arrived a little bit early. My appointment was scheduled for 8:40 pm. The store closes at 9:00 pm.I opened the door to see 3-5 retail associates leaning on the display tables and talking amongst themselves. One greeted me, still leaning. Unfortunately I didnt catch this mans name but he caught an attitude with me pretty early in the exchange.I explained that I just wanted to drop off my device. I knew they probably had to send it off and thats why I just wanted to drop it off. He told me that there is no drop-off option and that all repairs are done in-house. I told him it was for a recall and my appointment was at 8:40, so did that mean I was going to sit there until 10 pm while they address the issue? He nonchalantly said, no then theyll probably have it in the morning or maybe theyll ship it out or I dont know what theyre doing.I asked again, then if theyre shipping it off, what difference does it make whether I drop it off now or so near the store closing time? Rudely, he told me that the technicians are busy and he doesnt know what they are doing or whats happening. I asked to speak with someone who does know whats happening. He immediately backpedaled and said, well its not that we dont know what is happening.... and still did not refer me to a higher ranking individual. I thanked him very much for his time and left. I made an appointment at a different retailer altogether as soon as I exited the store.If youre thinking about purchasing a $1200 brick, you might want to reconsider, especially if this is the level of customer service that they provide. Its one thing to be truly unable to help, which I can understand. It is another to convey a complete UNWILLINGNESS to help AND cop an attitude about it. It is also infuriating to see so many of their associates just leaning on the tables and having a good ol time while one of them half-assedly tells me to pound sand.

Ive now been to this store location four times and it has been excellent every time. The staff is friendly and knowledgeable. They are a very busy store. Best to go right when they open (10am) if you have no appointment and want to get to the Genius Bar. I have taken only one work shop to date but it proved helpful. I have signed up for five future workshops as a result.

Technician at the genius bar was great and worked until he figured out what was wrong with my phone.

Had an IPhone issue. Made appointment and took it in to be tested. Phone had a faulty battery and front camera. It was replaced quickly and easily.

I have to travel all over the bay for work so I hit up a bunch of Apple Stores. Cupertino, Los Gatos, Palo Alto, Oakridge, etc...Anyway, this Apple Store is like my home. Everyone in there is so friendly and so personal that I will drive to it just because I like the experience so much!

One of the better run Apple Stores Ive been in. Usually in and out in a minute or two if you know what you need. Super friendly staff.

Can I give a zero? Because thats how much help they were after three hours. Two techs (and Im using the term loosely) separately took breaks in the middle of my repairs and the third totally destroyed my device. Was worse off than when I entered the store. Unbelievable!!

Unknowledgeable staff and long wait times is an understatement. After waiting for a Genius for 30 minutes, he stays with me for 5 then goes and helps another customer and this happened to me multiple times with multiple different employees seeing as they had no idea how to resolve the issue. I had to wait almost a full 2 hours before my service was completed and even then it was only brought back to me by a stroke of luck from the manager.

First time in an Apple store. I was very happy with the experience. Rudy the technician did a great job, he was helpful, knowledgeable, and polite. Thank you.

One of the worst Apple Stores you can seek service in. I went there twice for technical assistance. One time I was there for two hours, an agent has started working on my phone to fix it and then he left for break without telling me anything. Another agent came by and never knew what the first person had done with my phone. That is why he had to start over. He too left to help others and left me waiting to continue resetting the phone on my own. The third agent just took the easy way for him by exchanging the phone for me, which might sound as an advantage but it was not at all as my old phone was a couple of month old, and after getting the new one, I found that I had lost all of my videos, data, pictures and important apps. AND after all the same issue was still there with my account as it seemed to be.I went again, they reset the new phone again but the same technical issue was never resolved. I lost much time, effort and money as I lost several work hours. Even the supervisor I had to talk to never seemed to be understanding or appreciating that I was customer with three expensive devices from Apple as I showed him. They unfortunately cause Apple to lose new devices by giving them out unnecessarily to people while this can be saved by paying attention to what customers say about their devices and having the skill to solve issues, besides their need to communicate with each other to help solve problems faster and save customers time, effort as well as the much hassle they experience there. Sorry for this store is being given the name of American Apple store.Update (Aug. 2104): I went there two more times for the same device, on that third time i was for something different, after I had found a solution to my telephones older issue by myself and which I found was really simple by changing a little thing on the settings!!!, I noticed that one agent was just replacing an I Phone for another customer for exactly my same old issue, making Apple again lose money although it was not the device but the settings. i could not just interfere and embarrass him! on the fourth time, I was so lucky to meet the manager, Laura, who was of great help, patience and knowledge. She was efficient enough to take me through a review page to let me know about the true solution for a new issue that Apple was not responsible for but Straight-talk, my service provider, was. I then had to go back home and call that provider and tell them they were just misleading me by asking me to contact Apple while they knew well it was them who disabled some feature on my devise! Thanks, to Laura, the Apple Store manager in Del Monte, Monterey, CA.Best,Adel A

Purchased the XS Max. The people working there are not helpful and dismissive. It was interesting when I went in there were about 8-10 workers chatting to one another and I had to wait.

“The right hand does not know what the left hand is doing!” This is how I felt with the service people. A waste of my time and gas. How do these people get into these job positions? One guy says one thing, the next day another guys says something completely different regarding replacing a battery on an IPad Air. Keep your facts straight Apple!

First time in an Apple store and I was very happy with the experience. Everyone was helpful, knowledgeable, and polite. Looking forward to going there again.

I moved into the area recently, and have taken three of the workshops offered here. All have been taught by very knowledgable and personable employees. Each made sure we completely understood the concepts, and have even stayed after the session to help at least one person.I cannot say enough good things about the employees at the Del Monte Center store!!! Bravo to the employees, and to the store!!

Given wrong charger, had to return to exchange it. Nobodies fault but mine for not taking the MacBook Pro in and verifying (and for traveling with a charger that the cat chewed on). The stakes were high but the tech seemed confident. Had a meeting that night and a dead battery - had to wing it. Exchange the next morning was effortless.

I walked into the store and the two employees at the door did not even acknowledge me. Walked around the store for about 15 minutes until finally the employee I made eye contact with when I had entered the store asked me if I needed something. I told him I wanted to purchase a laptop for my daughter who is a student, he was not a friendly employee. I felt very discriminated. He began to tell me I couldnt get the Beats promotion because my daughter was not present. I explained to him I drove 1hr 15min to purchase laptop. I had to ask my daughter to send me a picture of her school schedule as proof she was a student and he had me show it to him in order to give me the free beats. This is not the first laptop I purchase at Apple and never had I experienced this treatment. In my previous purchase there was also a promotion and the employee did not question me and I was given a free printer with my purchase. I paid for the laptop and left the store, feeling humiliated and discriminated, the employee did not even give me a bag! I will not go back to make a purchase at this store! I will be going to San Luis Obispo from now on!

The Genius bar is exactly that, thanks for the help fixing our computer. They replaced the logic board for free and got it done the next day! Everyone was very helpful throughout the process.

Provided a early morning field trip for elementary kids. Taught them how to use iMovie!

Great service & friendly people. They really know their stuff! Ive had several great experiences here, they always get the job done for me.

Terrible customer service at the Genius Bar. I made an appt and the was completely ignored. They were helping the squeaky wheel people that came in without an appointment. The old lady that works there is terrible and has an awful attitude. I walked out and won’t go back.

Great customer service as I went seeking for a cord that was torn to pieces for my iMac then they had one in handy immediately at a low cost. Cannot beat that

Have you need in a product from Apple Im sure you can I find it there good deals sometimes

Contemporary stores. Great sales. One stop shopping.

Rude service, went in yesterday to pick up my phone I bought outright online. The guy with the tattooed hand “helped me”. Complete douchebag. Proceeded to look at me as if I’m stealing something the entire time I’m in there even though he never even checked my ID to get my phone. Making it uncomfortable to continue to shop so I didn’t.1 star because all he had to do was bring my phone I had already bought to the front and check my ID which I guess was tough.

Out of all the Apple stores I have been in this one was not bad.

Lots of sales people and they all want to take care of you very busy place but very efficient

Tried to call to make an appointment for tomorrow and I’ve been sent to three different departments and stores just trying to get a hold of someone to make an appointment? Phone number does not call the store and there seems to be no way to contact them.

Thank you Zack and Matt of the business team. Your professionalism, problem solving capabilities for my Macbook Pro has been superb. Thank you for your efforts and hard work.

I bought an Apple iPad, recently. I havent used Apple in a few years because I became a Windows and Android user. However, after I bought my new Apple iPad I needed to learn how to use it. My friend tagged along with me to see what I wanted to learn. We decided to take advantage of the offers of live instruction sessions at the Apple Store in the Del Monte Shopping Center. I enjoyed learning how to use iMovie and GarageBand. It didnt take long, either. I will attend more Apple tutorials in the Del Monte Shopping Center. You should try them out. I think you will be pleasantly surprised!

This apple store made me lose faith in the Geniuses and turned me off Apple. I came in because my 2013 Macbook Pro was showing the error for crashed hard drive. The wait was long (fair for amount of people there for tech help) and in the end I was told my hard drive was completely dead and it would to $250+ (if I remember correctly) to replace it. When I asked if the hard drive was even remotely salvageable they replied no. I hadnt backed anything up so I opted not to have them replace it when a friend said theyd take a look and it was the far better choice. My friend, a computer engineer, pointed out a damaged connection wire was the problem, not the HD itself. He replaced the wire for $40 and I got to keep 6 years of photos and documents.Soooo, if he can find the real problem at home with 2 tools, why couldnt the Apple Geniuses find it with whatever they had at their disposal? Disclaimer, this happened a year-ish ago so maaayyybe some things changed?

Worse experience, seem Apple Del Monte is hiring cheap employees with no experience in customer Service... they r rude and unprofessional.I would strongly suggest to visit other Apple Store//

Very helpful with questions. Like all Apple stores they are busy but these employees truly care and help as much as they can.

Apple store, could and do spend far too much time and money in any apple store.Im nit a sheep but i do like there products, what more can you say,they work, rarely fail and the customer service is second to none

Went there because the power cord of my iphone was not working. Very quick and very efficient service. Would gladly go back there.

Person on the phone was super nice! It was great!

Ryan Smith is a phenomenal employee and has always made my experience the best it can possibly be. He and the rest of the staff are very friendly, punctual and helpful!

I recently paid a visit to the Del Monte Apple Store because my iPhone 5s battery had gone to waste. Out of nowhere, I suddenly went from getting all day battery usage to a maximum of one to two hours standby time. I made a tech support appointment with the Apple Store using the Apple website. On the day of the appointment, I arrived promptly but had to wait about 8 minutes before receiving service. The wait initially ticked me off, but when I told the technician about my battery issue, they immediately ran a diagnostic at the back of the store and came back out and said I qualified for a replacement phone. On the spot, I received a new iPhone 5s in exchange for my old phone which brought a huge smile to my face. Thanks Apple!

Great staff and even though the store is usually packed it doesnt take long to get someones full attention. They helped me with several purchases and I was in and out of there pretty quick.

They gave us some wrong info, but they realized it was their mistake and made up for it. Managers are very nice and very helpful.

Great service, everyone was super kind

Great place to by any apple stires beeds

It was not crowded or empty it was just fine

Fast if you get there early!

Worst Apple Store ever! They cant even prioritize their customers. 30 minutes to wait to run my credit card for a purchase! UNSAT. This place needs more staff. No amount of training/attempting to be nice to customers can alleviate their cue time.

No appt 2 hour wait for genius, then my machine worked perfectly.

Very busy place, if youre planning to go in and out when you have an appointment, this wont happen, even with an appointment you will wait and it is not that theyre short of staffing; it is because this place is very busy and people just pop-in!

They are not really helpful and caring! They try to be smart a$$ when it comes to technical support!

I would give 0 stars if I could. Rude and Incompetent staff. I was sent to this store to have the battery in my wifes Iphone 6S replaced under the recall program. Apple tech support said it would be free of charge, and the apple web site showed my serial # is covered under the recall for a free battery. The store staff would not let me leave the store without paying $31.54. They deny the existence of the recall program for the 6S and was extremely rude and impatient. I had an impatient 3 year old with me so I didnt have any more time to waste and paid so I can get my wifes phone back and then left. When I got home, I called apple corporate, and they confirmed that my wifes phone (based on serial #) is covered under the free battery replacement program. Now I have to send them a copy of the receipt and wait 7 to 10 business days for a refund.This is not a new program, has been around for over a year and yet the del monte apple store staff know nothing about it, and when I told them about it, they refused to look it up! Horrible!

Depsite being extremely busy, this Apple store never misses a beat in customer satisfaction.

What a waste of 2 1/2 hrs. My phone had problems from day 1. The genius did a so-called software fix which did nothing and I was told that is all they could do because their diagnostics showed no problem. Now the problem has gotten worse and They are trying to blame it on me and will not solve the problem because the warranty is up. Buyer beware. I think the plan is to do software fixes until the warranty expires and then you are screwed.

Theyre all pretty great. My son is trying a few games and Ive been politely asked if I need assistance 4 times in the span of 15 minutes.

Fast and courteous service. Had my new phone in only a couple of minutes.

Front store service is so good but dont even think about calling, no one would answer the phone !!