I feel compelled to reduce my previous 5 Star rating from our second buying experience from AC Carlson to warn potential customers. I returned to them for the excellent service they provided for our new washer/dryer and was extremely disappointed when we were not given the same result on the next purchase which involved a 6k purchase for ALL new matching kitchen appliances. We have reached out to Matt several times to see if they could reply in email on what they could do for the very inefficient but very expensive GE products we just bought for our kitchen. The BRAND NEW GE appliances are very cheaply made, already falling apart, not working properly, and not user friendly at all. Nothing has been resolved and we will file a report to the BBB to warn others. I suggest you heed this warning as well. Pictures included (too many issues to list) are from freezer handle just falling off, and damage to our house after delivery. Oh and by the way AC Carlson has this cool service where they have someone (hired from outside the company of course) hook up all your appliances for an outrageous fee that will cost you an extra 5-600 dollars to install all appliances, like hooking up a water line to fridge/freezer, that you can do yourself and save 50-75 bucks plus showing up fees, parts, and labor fees. Wonder if I can bill them my fees for destroying my new paint job and front door? Anyways...I would go somewhere else.

From the salesman to the delivery, my experience with all 3 were completely professional, prompt, well-informed, fast & efficient, and personable. Ive been enjoying my new washing machine all afternoon!

The two gentleman that delivered a refrigerator where very pleasant and curious. Dan was one and unfortunately I did not get the other mans name were to kind. My dad lives in Crystal and I have known of AC Carlson all my life. You do outstanding service. Thank you.

My husband & I just had a AC wall unit installed today. It looks nice and works great. The guy who installed it was nice,funny & careful. He showed us how to work the remote and how to clean the filter. He explained to us all about the AC and how to use it. He got the job done correctly & etc. He did a great job. He explained where AC Carlson showroom is located. We keep your business next time we need an appliance installed in the future when were ready. Thank you again so much. 😃👍⭐⭐⭐⭐⭐

Great customer service. Worked with Dan to find a refrigerator and he was friendly and informative. They deliver and haul away your old appliance for a small fee. Would definitely come back for my future appliance needs!

Always gets what you need at a fair price. My family has been doing business with them since they first opened a long time ago. Ive always compared prices before buying and they ALWAYS have the best $$.

Super helpful. I needed a part and they were very helpful. Fixed the dryer for less than$20.

The process of purchasing was very simple and easy. The ac unit I recieved is very nice and cools well. Installation seemed to go well, my problem was the fact that the installer let his political views known to me which I found very offensive and upsetting. And for this reason I would not be a repeat customer to your business.

Great experience from sales to delivery! Everyone worked hard to get us a new fridge after our old one broke.

They have short hours.Have looked there,expensive.

My husband and I just took delivery of a new grill and microwave today. Our experience with AC Carlson was top notch in every way. First, Matt was very informative via text with information about grills. When we stopped in the store to eyeball them, he was extremely helpful - plenty of information and absolutely no hype or pushiness. Luke, the installer, brought Matt along to remove our old grill and install the new, as well as set up the microwave. They were good-natured, efficient and answered all our questions. I now know where well go in the future for any and all appliance purchases.

Really great service and they know their stuff.

By far the best appliance store in the state of Minnesota. My new GE Monogram refrigerator arrived today and talk about customer service. Dan Carlson showed up personally to make sure everything was delivered to my 100% satisfaction. I live in a DT condo which can be a tricky delivery. The Carlsons were more than happy to work with our building concierge on the delivery and made it seamless. They even arranged to have the installer arrive right away who set up the water line in 10 minutes. Dont even think about the crooks over at Warners Stellian and I mean crooks! Thank you the Carlson family. You exemplify what customer service is all about! Much Love, Shaun LaBelle

Good price and a dang good inventory

We just purchased a new washer and had it delivered. The price was competitive and the service was outstanding. The delivery was right on time and they hauled away the old unit. In and out in 15 minutes.

Good people, nice place, good pricing. Would recommend

Had ordered a dishwasher from Bestbuy and knew I had to wait. The day came and they postponed, that new day came and they postponed a month. I angrily cancelled my order and searched for what I wanted out there in stock and came across AC Carlson. They had exactly what I wanted, in stock, comparable price. Delivered 2 days later BUT they opened the box before coming in the house and it was DENTED. They called it in, and said they had another in stock and would deliver later. Which they did. Great Service, had what I wanted, paid what I wanted. I can’t imagine trying a big box store again. Highly recommend.

I wish I could give a 5 star review because Gordy in sales is just awesome— he’s knowledgeable and helpful.The delivery experience was awful. The one installer was incredibly rude but what I’m most upset about is that they damaged my house. All they had to do was haul the old washer right out but instead they stopped at the exit door and damaged the trim to my stairway.AC Carlon was 40 dollars higher than Warner Stellian but I decided to give them a chance because sales was really great but now I paid 40 bucks extra to deal with a crabby and rude installer and to fix and repaint the trim in my house.On the up side the washer is nice and works but I’d hesitate to buy from them again because my house was damaged.

I called to see if they had a part and the gentleman went out of his way to get me the part number and the place I needed to buy it from. He didnt have to do that since they didnt carry it. Great customer service and nice people to talk to. Thanks!

Let me start by saying its refreshing to deal with a company that cares! We came to AC after a poor experience with the other chain appliance store in the area. When we got to the store it was busy but Matt wrapped up with the customer he was helping and helped my wife and I. Let me tell you Matt is top notch. Not pushy at all, personable, and asked the right questions to help guide us through the buying process. A day after the appliances were delivered he gave me a follow up call to make sure everything was correct and that we were happy with our purchase. Do yourself a favor and skip the head ache of shopping around, they are competitively priced and have far better customer service than any of the other shops in the area. Bottom line is i will go to AC for all my future appliance needs, and you should too!

We had a slight problem with are order.They resolved this in a very professional matter.I was extremely happy! Mistakes can be made it is how they are resolved is what matters too me!Great Customer Service From the owner himself!!!!

This Spring we did a full Kitchen remodel with all new appliances. From the minute I walked in to A.C Carlsons I felt well taken care of. Dave went above and beyond from explaining all my options and prices to unbelievable service. He treated me like a family member. The prices were competitive with great quality. Words can not even express the magnificent customer service. I am hooked for life. Dont go anywhere else for appliances. You wont regret it. We love our new kitchen!

My husband and I stopped in this store because we were looking for a new fridge. We went in and looked around and not once were we ever greeted or asked if we needed help. I pointed that to husband and he said lets give them a few minutes. We continued to look around and still nothing, so we left and went to a similar store in the area and made a purchase. Good customer service is everything!

A little more expensive than the scratch & dent clearance places, but absolutely worth it. The salesmen here are knowledgeable and readily teach you. I was also impressed with both salesmen from my two visits. Both salesmen were approachable, very proper in manors, and could read body language to know when to walk away and give us space for a while as we discussed whether or not to buy and which one. Lastly, they offered same day delivery and the delivery people were helpful & courteous. :-)

Friendly, knowledgeable service with great prices. Very reasonable delivery and pick up of old appliances make AC Carlson the place I will be going from now on.

AC Carlson was fantastic. They helped me, my mom and my aunt with appliance purchases within the last couple weeks. The delivery/installer Luke was excellent. Everyone was so helpful and pleasant. Keep up the great work! I highly recommend them.

I was referred to AC Carlson by a colleague when planning my kitchen remodel. I was on a limited budget, so I needed to make sure I was getting the best deal possible. I browsed the website first to get ideas before actually going to the store and noticed they had a page highlighting promotions. I was able to plan out which appliances I could purchase together to get the highest rebate.Once I made my way out to the showroom, the sales people were very welcoming and knowledgeable (and not pushy like most can be!). They helped make sure I picked the right appliances to take advantage of my rebate.Scheduling delivery was a breeze, and when my beautiful new appliances were delivered, the drivers were the perfect blend of professional and friendly!Highly recommended! Plus, its always best to shop local :)

Excellent service! Thankful to have a local independent retailer to buy a fridge from!

Best Customer Service!! Great products. LOVE Speed Queen washer.

This local business has kind and knowledgeable employees who will take the time to educate you and answer any question.

Made a phone call to see about delivery options and Gordie told me to come in and check things out. Was greet as I walked in and then shown the refrigerators. He would check cost and stock before making a decision. Found the refrigerator and he made delivery happen the following day due to my refrigerator going out the night before.

This place is awesome. 5 years ago we bought a foreclosed house which had no refrigerator. By chance we stopped in at A. C. and because of the overall atmosphere we ordered a refrigerator which was going to take a few days. Given we had nothing Dave delivered a loaner---who does that??? Now in need of a microwave and for us there is no other option. Thank you!!!!

I bought 4 appliances for my kitchen, Rod the salesman was very nice, and helpful there was no high pressure sales pitch he was knowledgeable about the appliances.The delivery guys were terrific! They took great care in not scratching my floors and went over basic instructions of my new digital stove and fridge.They were friendly and professional!One last thing, I had to call as I am somewhat technically challenged... I spoke with I believe Matt who walked me through how to use my microwave he was very kind and patient! I would highly recommend considering purchasing an appliance at this family owned business!

Great service nice people.

Friendly, knowledgable staffSpent a lot of time answering our questions. Didnt BS - if he didnt know the answer was upfront about it.

Very helpful and informative with information I requested.

AC Carlson is always our go-to place for any appliances we need! They have served us with integrity for more than 20 years.

So helpful and friendly! They really took their time to help me with my broken dishwasher and troubleshoot my options. It was great to work with such friendly people. I would definitely use them again!

First class customer service. What you usually cant find in the big box store.Prices very competitive.

Family owned business. They replaced a through the wall air conditioner that no one seemed to want to do. They were a referral from the president of the condo association. Price was good, delivered on time and the unit is great. Would use again.

Great service! Very informative and patient. Would recommend to others.

Dave answered all my questions before making a purchase. Wonderful place.

This will be the only place I will be buying my appliances. Service A+

Helpful. Easy in and out.

Sales person Dave was very informative and helpful!

Good place to go for appliances fast delivery and good people

Great place 4 appliances and Gordy wasgreat to deal with

They are the best!!! Helpful

Very helpful

Good place

Too expensive

Great Service