Do not buy this brand. Sales Personnel are extremely quick to reply to inquiries and calls, but after you buy its a whole new side. Zero techsupport service, you will wait a good 2 to 3 days for a 1st reply into your inquiry and then another 2 days after your reply. We are very sorry to have purchased from these folks despite a very good price. We have the proof to backup this well deserved review. People, do your homework before buying.

I had emailed Ricoma about an error I was receiving on my EM-1010. I let them know I was getting a color change time out error. I let them know I had tried what I knew to check and was at a loss on how to fix the machine and that I needed help since I had orders that need to go out.I received a call from Roberto within 3 hours of my email. He went over a couple of things for me to try. It only took a short time and we had the machine up and running.I want to thank Roberto for the excellent service and for being so quick at getting back with me. I had a very good experience with my call for help.Thank you again.Mary Sherman

I went through Ricoma because of the training and customer service from the company. Osman was the trainer for the online session. He was very very patient with us noobies. We got through the session and upon leaving the session, I was less intimidated with my 1501. I will need some practice on the machine no doubt, but now I have a better understanding of embroidery and of the 1501. Osman did an amazing job. Ricoma is lucky to have him on their roster.

I have just started using my EM-1010 and I am delighted! The ease of use plus the quality of the production is superb. Any questions I have had so far have been answered quickly and successfully. My mind is just racing with all the projects that I want to do!

This is Jay with Pride Truck Wash. You sold us a Ricoh RI 1000. We paid cash for it up front. It worked for nearly a month making only 500 shirts before breaking down. Now the machine is still down for 8-9 days pending warranty process…. We need you to stand behind the machine and help us get it running again. We have lost thousands of dollars in revenue. We love your embroidery machines but this printer is killing us. Please help. No more excuses

Ive been using my MT1501 almost two years I believe and love it!! I recently had an issue, sent tech support an email and recent a phone call from Giancarlo the same day. He not only patiently talked me through the issue but made sure I completely understood everything he was having me do. The support Ive had with this company is excellent!!

Absolutely amazing company! from purchase, to delivery, to training, to post training.. They have been there every call and email Ive sent. Would recommend to anyone even if they are not looking for a machine LOL!!

I am very happy with the support that Ive gotten from Ricoma Miami office. Although sometimes it takes a couple minutes to speak to someone, I never end a call without feeling like my issues (user error >_< ) wasnt resolved. Tech support, WOW what a team! They guide you over the phone and send you instructional videos Instantly if needed. Also provide Video Chat support. Its just amazing to have the help available to you specially if you are new to multi-needle machines, like me. Everyone has gone above and beyond to help me get through this learning curve. They are always 1 call away, treat you with respect and always willing to help. To Javier(Sales Rep), Andrew, Brian, Analia, Sasha thank you for all your help and patience! You guys are amazing, I cant wait to continue to grow and keep learning from you guys.

Since I have purchased my Ricoma MT 1502 4yrs ago I have been pleased! The HUGE factor has been the customer service support and IT support!AMAZING. You actually speak to someone live with in less then 3min and they guide you using video chat.

Top notch training. Instructor was very informative and patient. She took her time making sure no man was left behind. I feel more confident to begin embroidering. Thank you so much Ricoma for a great training session.

The staff at Ricoma has been nothing but outstanding, from the setup and training with Brian, to the service walk through and live FaceTime with Mark!I cannot say enough about our Account Coordinator Nicole, she is the wonderful, anytime we have a question or need to order supplies she’s right there every step of the way.I truly feel like we are part of the Ricoma family and we at Old 25 Designs definitely consider everyone at Ricoma family! Thank you for all of the hard work to help us be successful at Old 25 Designs!Thank you,Katie MendozaCEO Old 25 Designs LLC

I attended a training for my new Ricoma machine by video. The instructor did a good job at the training. I had trouble with the tension on my machine and had to fix that before I could do the cap exercise. The instructor was very polite, helpful, and understanding with my situation.

I always have had great service with Ricoma, but Andrew Connell is one of the best techs and I greatly appreciate his help!!!!

Called ricoma just to ask a couple questions about purchasing a machine. After talking with Rita Covington, her advice and suggestions led me to to purchasing a machine of my own! It could not have gone any smoother! She made the entire experience completely painless, and was able to answer all my questions, as well as provide me with a wealth of knowledge! Kind, courteous, and very professional! 5 stars!!!! If your even slightly interested in embroidery, then you need to call Rita. Proud to be a new customer of ricoma, and a proud owner of a new machine. Keep up the spectacular work Rita, I couldnt be happier! 😁😁

I’ve had a wonderful experience with Ricoma, across the board. Their tech team was able to answer some very specific, uncommon questions specific to my needs before I decided to purchase my MT-1501. Once ordered and fabricated, the machine arrived packaged impeccably well in a high quality wooden crate that assured the machine survived shipping in pristine condition. Ricoma included an entire toolbox of spare parts & tools that would be needed for assembly, maintenance, and general operability. Minor assembly was easy using their videos, and after watching their YouTube series on the details of operating machine, I was off and running.I did manage to fudge something up in my first day of operating the machine; I thought something was broken on the machine. Distraught, I made my first call to Ricoma support and was pleasantly surprised to get an extremely knowledgable person on the line within minutes. The tech support person, Sasha, diagnosed the problem immediately and sent me a video on how to fix it; I was back up and running right away. Her service was A+ across the board.I originally went with Ricoma because of their reputation for support videos & service, and I’ve been pleasantly surprised that they have exceeded expectations in every aspect of my experience. These people care about their product and their customers in a way that most companies in this world do not, and it’s apparent from the moment your machine arrives. I couldn’t recommend Ricoma enough!

Ricoma is awesome! We expanded our business from one embroidery head to three with the purchase of our machine. What has impressed me the most is their customer service. When we call tech support (which we have, because we are still on a learning curve with a new machine) we get immediate help and knowledgeable response. In my business we deal with a lot of machines and technical support teams. I have NEVER experienced such good customer support. This is a lost art in todays world so KUDOS to Ricoma.

I wrote this review 4 years ago and it still stands true today. Since then, we did add two more machines- anothe MT and an AWESOME SWD-1501.Support is only a phone call or email away. We LOVE our RICOMA family and friends! Were still on track to retire in a couple years. Cant wait to work in this room full time!We ordered our Ricoma MT-1501 in December 2016. We received it in January 2017. We LOVE it!Juan was our salesman. He was able to get me approved with great financing! After it was all set up, we were a little intimidated. We took the live online TRAINING class with Sofia, who is a great teacher. She answered all our questions and taught us a lot in one day. The SUPPORT is AWESOME! Anytime we had a problem or question, someone was available to answer seven days (and late nights) a week! Their SERVICE is OUTSTANDING! Whether with Skype/FaceTime or in person, the techs are GREAT!They are all trained in patience! In the last year, we learned so much about HOW the machine works and how to avoid things that will cause problems. We are no longer intimidated by The Machine. It has paid for itself every month with beautiful embroidery. We plan on buying another machine in a few years, so we can retire to full time embroidery. We are very happy with our purchase! Linda & Ray Russell

My support technician, Andrew Connell, was extremely knowledgeable and professional, courteous and solved my problem within minutes. It was so helpful as I was in the middle of an order and was in a time crunch to finish it.No matter what machine one has, there will be glitches as is the way of mechanical things. Im not mechanically savvy and so having a lifeline to help me through issues is a real help! Thank you, Andrew.

An upgrade to my previous commercial embroidery machine. Ricoma is a substantially beneficial company for start-up businesses like myself. The training, on-call customer service, and tech team make a huge difference, Its great to have someone available to answer questions and provide manual assistance not just prior to purchasing but afterwards as well. William was my live-class training tech. Thanks Will for all your help and insight, you definitely improved my understanding and confidence operating the machine 10000%

I had a panel that went out on my em1010 and I got ahold of tech support. They answered quickly and ended up after some testing over the phone and video sending me a new panel. We installed the panel via video chat and it worked fine. I cannot tell you how happy I am to have a machine that I know there is support a phone call away.

Excellent customer serivce and a great machine. I dont have any other machines to compare them to, but when you need help with the machine, every single time we call, someone answers!!! To me this makes all the difference in the world. We as decorators, need to keep our machines running. We dont have time to wait for calls, repair folks, or worse... Ricoma takes care of you! Ill always get a Ricoma as our business grows!

I want to enjoy embroidery, but I cant with Ricoma. Weve had nothing but problems with our EM1010, and while a technician coming out to service it did solve some of our issues, it does not perform as Ricoma leads you to believe. Technical support is a nightmare to get a hold of, and my only way of doing so was to tag the CEO on social media. Even then, tech support didnt come out until over a month afterwards. I wish Ricoma would be straightforward with the EM1010s massive limitations and I would have purchased a model above. Id probably be leaving a more positive review. But now, Im stuck with a machine that can only reliably do flats which my previous machine that was 1/8 the cost did just as well. I gave 2 stars because my account rep Nicole and technician Garfield were amazing. Otherwise, I feel Ive been duped on the EM1010.

I had some issues with my dtg machine. Customer service was great.Alex D was great to work with. He was with me every step of the way. Always very polite, friendly and always seemed like in a very good mood. He reassured me that he would help me get my machine up and he did exactly that. I appreciate all his help.

We have had such a wonderful experience with Ricoma. When searching for a new embroidery machine I heard such mixed reviews about their customer service. Well I can personally say, the bad ones were wrong. I have had no issue getting a hold of them. When they tell me they will call me back they do and their knowledge and experience is great. Havent had one call or Facetime where they havent been able to fix my issue. I highly recommend their product & their service. I am a Property manager and know customer service is key to a happy customer which they have provided me so far.

Ive had my Ricoma EM-1010 for just over a year and learn something new every time I use it. As with any mechanical equipment it has a learning curve but the support Ive been given has been top notch! I dont regret purchasing this machine and hope some day to move up to the next level machine.

I appreciate the support I received from Giocarlo. He used FaceTime so that he could observe and correct the problem! Awesome support service!

Its my opinion RICOM has the BEST CUSTOMER SERVICE one can ask for, I have sent emails, they have replied. Times i called and had to leave a message and someone has actually called me be back!!!!! They have EVEN PEROFRMED A VIDEO CHAT WITH ME.My sincere gratitude to the entire dept.

I want to thank the team at Ricoma for their outstanding support at every point in the process of purchasing setting up and training on our outstanding 1502 machine. We have been in business for over twenty years and have embroidery machines from Ricoma’s competitors. Ricoma’s machine quality, training and supportfar exceed their competitors. We know that Ricoma is dedicated to our support and success and we are grateful. Special thanks to our Support contact Nicole, she has been very professional and supportive of our training and coordinating resources. Thank you Ricoma team!

Training was very helpful and informative. It is awesome that they are recorded for you to refer back to.

Not honest, took up hours of our time with not knowing what to do, no customer service, technical support not knowing what to do, sales lied, and so much more.... Very very Bad...

Mark came down from Miami to fix my machine and it was the best experience I have ever received since having my embroidery machine. Very knowledgeable on ricoma machines and he got me up and running same day. Machine purring like a kitten :-)

Exceptionally knowledgeable and professional! Helped and walked me through many process on getting familiar with my DTG machine. I want to say THANK YOU ALEX SO MUCH!!!

The tech support is very help they walk me through step-by-step in ways that I can’t imagine ricoma all the way

I am a newbie at embroidery on an industrial machine. The support given by Ricoma is excellent and they truly care for you to reach your success and your goal. I highly recommend Ricoma!

Great help. We needed help with an error on the machine.After I sent an email they responded promptly.The answer was right on the money and we had the machine up and running in only a short time. Thanks to Mark.

I want say that I am so glad that I have the support of Ricoma. I now know that I am not a lone in building my business using my EM 1010. I learned so much from technical support this past Saturday. Note I said Saturday, that is right on Saturday I needed to re-stitch a portion of a design after I removed stitches that didn’t stitch out correctly. I understood that I needed to get to the end of the designs but the only way I thought this was accomplished was to hold down the plus button. I quickly realized doing it this way would take me longer than I could spend on this process. I made a phone call to see if there was after hours support which there was. I left a message for a call back with details and continued to advance through the design. I only had to wait a few minutes before I got the call back. The tech walked me through all the steps of options. I am so glad that I called for help because not only did get the information I needed but discovered that the stitch problem was an issue with the design. I want give a big shout out to Ricoma’s technical support for going above and beyond. My expectations are of technical support from Ricoma really went to another level. I actually called twice Saturday each times I took away so much more knowledge than I expected.

I want to thank Ricoma for the excellent product support. I washad some technical questions concerning my 1502 embroidery machieso I contacte Ricoma support. Ramon Calderon, the Ricoma technitianthat helped me, was professional knowegeable and patient. Ramongave me the support that I needed to properly run my machine andget my production out. Thank you Ramon and Ricoma for yourexcellent machines and outstanding customer service.

I had to call Ricoma support on Sunday afternoon, because I could not get my USB to read on the machine. I figured I was going to have to leave a message and wait for someone to get back to me. To my surprise, Sergio answered and within 10 minutes, I was back up and running! What superior customer service! Sergio was very knowledgeable and got right to the problem. I have had my EM-1010 since November and this was my only problem. I love my machine! Shout out to Ricoma, their support team and Henry. What a Great company. I couldnt be more satisfied, all around!!!Terrie

Im totally blessed with this company. Jaime Duque was my tech support and he is amazing, he call me, he send me videos, he did video calls, he did everything he could to help me. Im very pleased.

Very excited moments, I flew into Miami from Tennessee on January 28, 2021 for a one on one training at Ricoma on the EM 1010. The training was truly helpful, I learned a lot. My trainer, Janae was awesome, I really appreciate her knowledge and patience. I can’t wait to go back home and get started. The staff members were really nice and friendly, great group of people. It was nice meeting Henry and his staff members in person. It was definitely worth the trip.

I waited weeks for the live training and it was horrible. The host was rude and not very helpful. The quality of the training was spotty and kept cutting out. After about 3.5 hours I still dont know how to use my machine. For the amount of money everyone in training spent on our machines we didnt have a good experience. Very disappointing..

I have not been to the actual location, but I have had the honor of working with staff via email/phone. Kodos goes out to Mr. David Porros who has been with me through day one. He is very professional and works with you. Thank you David and Thank you Ricoma for your service.Ileana

Ive had my MT1501 about a year, I will admit that there is a learning curve, but there are lots of Videos, and the support is outstanding. Whenever Ive had a problem Ill call and have never waited more then an hour during business hours with a response. The embroidery machine is all mechanical and it is very important to oil it as recommended and keep the bobbin area clean of dust, and lint. My last call to them was that my laptop cratered and I needed to install Chroma on my desktop. I emailed them and with 30 mins I was up and running with the software transferred to the desktop. I give them an A++ for support.

I would like to thank Mark Torres for all his help with the updating on the em1010. Thank you for being patient and being professional.

The online training that they provide is superb. I had no problem installing the printer at first but then my computer had to be rebooted and printer didnt show up. Ricoma logged into my computer and not only did they fixed it for me they walked me through the steps incase if I was to have the same issue. No issue so far and the quality print is amazing!! The trainer Julia was very personable and made sure that everyone in the group were on the same page.

Was very helpful, I learned so many new things. Thanks for everything

This is my first time ever purchased a DTG. They helped me set it up and they made it super easy for me to understand. During the call I asked so many questions that popped into my head during the setup process and they didn’t mind answering them. Thank you so much for you guys help

I absolutely loved my initial training with ricoma my trainer was Mariann and she was extremely knowledgeable and patient with everyones questions I wish the classes could be a little bit more of a convenient time option, maybe evenings and weekends however I learned so much during this class everything was broken down in such a simple form I feel confident now about starting to run the machine on my own and I give this class a two thumbs up I would love a part two.

Excellent training provided by William Schmidt. Left my machine well tensioned and running great, also showed me how to do it myself.

I finished my on-line training this morning, and I must say it was very informative. Marianne was our instructor was very detailed and provided us with step by step instructions. She was patient and answered all our questions.

Excellent service competent staff ... very satisfied.

I am just getting started with my embroidery journey. So far Ricoma has made this experience so easy with the support and training available.

I bought the Ricoma embroidery machine mainly because they have a lot of training videos on youtube and so much support on Facebook, ect. . they also offer free group training lessons. My first instructor, Nelson, explained every question, i was amazed. I was intimidated but I know with their free lessons, and support, i will succeed in my Gift Man , gifts and souvenirs business in Brooklyn, New York., yes!

My Ricoma MT 1501 training today with Esteban Gonzalez was Top Notch. I have no prior embroidery experience, so a huge learning curve to say the least. But after my training with Esteban today, I am comfortable and confident in using my machine going forward. A huge thank you to Esteban!

Very happy with my purchase, customer service has been there every step of the way. Very educational trainings, all questions answered. Also a huge thank you to Janae Anderson for being so helpful!

A priority of mine before I make a purchase of any kind is customer service excellence! Ive definitely found it at Ricoma, they will not let you down!!

In this time of social distancing, it is refreshing to know that if you purchase from Ricoma, they will find a way to ensure you quickly get the support you need! From email, phone and live online video conferencing, Ricoma is Leading The Way in customer support. I am very satisfied with the quality of the machine I purchased and look forward to many years of use!

The issue I was having was with hoopmade I was able to log in but unable to download any files. I put in a trouble ticket and right away got a response, but didnt get my problem solved. They put another tech on and was able to fix the problem with not being able to verify my email address. Thanks a million.

Recently purchased a new MT series machine from Carlo and I must say the entire process was handled top notch from beginning to end, to afterwards. During the sales process Carlo was willing to answer any of the questions I had and while persistent he was not pushy. He was able to get a financing deal for me that was technically not in effect but made it easier on my budget.Since Im local I picked up my machine on the upcoming Friday and Carlo arranged for me to do my training at their office at the same time. I was accompanied by another new client and the training was done by Sofia.If you havent been trained by Sofia, you need to be trained by Sofia. Shes amazing. What more can I say?At the end of the day it was time to pick up my machine and there were a lot of folks in the dock area willing and waiting to help load the machine. It is heavy so a lot of people were needed to load it, but it also made it appear as though there were a lot of people interested in myself and the other client becoming new owners of their equipment.Very pleased afterwards as well. I had run into a few minor issues once I got the machine home and support is always very quick to respond and their responses have been accurate and the issues were just my newness with the machine.Great purchase...great company...but only because of a great staff.

The training today was really needed, although I use a sewing/embroidery machine, they dont compare. So Im glad I didnt jump the gun thinking that I can do this before the training. Ive learned the most important thing and that is how to operate this machine that I call Arabia ;-)Thank You Janae A. and Ricoma

Enmanual was extremely patient! We are on the phone 2 days in a row for probably at least 3 hours! He walked me through all my challenges. He found answers for the problems I was having and helped me solve them. Customer service was stellar and above and beyond!

The training was very clear and quick. Brian was able to answer all my questions.Thank you.

Recently I contacted Ricoma for training assistance for my 2 year old Pfaff MN110. This machine is built for Pfaff by Ricoma. Long story short, Pfaff has not provided any training. The support specialist I spoke with at Ricoma was wonderful and very generously sent me a training video and resource info for maintenance. I cant thank them enough!

Horrible customer service. after waiting 2 months for base this is what they send me.They are eager to take your money and will say and do anything to get it. salesman has business ethics deficiency... currently working with bank to get a refund we plan on filing a civil suit. scratched and bent. after reviewing the main sewing unit it appears to be used or refurbished. so I guess they take $9600 and send you beat up used equipment as new. be careful you have been warned. salesman figured this person is new to this business so lets just send him some scratched up dented used floor model...heres a suggestion format the onboard computer..I dont think the shipping company was using the machine.

Was assisted promptly and training was world class. Trainer was expertly knowledgeable and assisted in not only helping with any issues but shared why and how. Would recommend to anyone.

Where do I start...Ricoma customer service is 5 star, hands down!!! I am so happy that I chose to buy my multi-needle machine from them. If you remember I was having issues with my tension and I posted my results of the H test, immediately Melissa responded and had a representative to contact me! I actually missed the call 🤦🏽‍♀️, but do you know they continued to reach out until I was able to speak with them and ultimately solved my issue 😆😆😆! I am so appreciative of their staff, Colin, Jonathan, Sasha, and Carlos!!! Thank you 🥰🤗.

We enjoyed the Class we attended today, it took a lot of restraint on my part not to try things on my own. The Instructor was helpful and easy to talk to, i am truly excited to start digitizing. I did some way back when but all the software is so much more advanced cant wait to learn it all.

Where to start! Ariel Coka superb customer service. Went above and beyond to make my purchase and the financing as easy as possible! He answered any and every question I had in record time! “Which was a lot.” If you are in the market for an embroidery machine, Ricoma is definitely the right choice! Again Ariel thanks for all of your help and continued help!

Rita from Ricoma is and absolute wonder! I am so happy with this team, their efforts, and the lengths they will go to support their customers. Overall I am very satisfied. Also their website features are well thought out and beautifully constructed. So thankful for what they have been to accomplish for me.

OMG Willey is the man. He is awesome. He knows his Embroidery machines in and out. Willey is a great asset to Ricoma. He amazed me how he figured out what was wrong with my machine in 5 minutes. I think Ricoma should have Willey in charge of making videos how to troubleshoot the Embroidery Machines. Again Thank You Willey for all your help.Lucy

First embroidery machine and so nervous at first.Silvia you are the best!!😘 Called or emailed with questions and they were very helpful. Attended online training with Mark having an issue with my sliding rail being bent and hitting needles. He stayed later after helping everyone else to troubleshoot with me . It worked!! Thank you!

Time to give credit where credit is due!! Thank you so so so much Enmanuel Lopez with Ricoma Tech Support! A 30 min video call and my baby is purring right along again! You guys ROCK!!!! Now onto my cap order! 🙂

At the begging I was little bit skeptical, but they took extra steps to make sure we are properly educated on our 6 head machine. They did video calls, and scheduled technician to fly from California and do 2 days full training. I’m truly thankful and amazed. Thank you Ricoma for being there for us and taking care of us.

Excellent customer service .when I you needed help with my machine I called or send email and someone always get back to me and solve my problems. I am glad that I purchased my machines from to Ricoma to grows business.

Wonderful experience, friendly staff and great customer service.

Our salesperson Rita Covington has been amazing.She’s answered any and all questions we had prior to purchasing our Ricoma MT 1501. She replied to our emails super fast.Even after we purchased our machine she is still available to us and our million questions.Because of Rita’s help we had no hesitation completing our purchase.Ricoma needs to give Rita a raise!!

I called Ricoma customer service about a problem I had on my Ricoma MT1501 and within minutes Brian from their support team had me up and running. Excellent customer service!

Thank you Collin for the class today. We enjoyed our training Great experience could not have had a better teacher . Your patience and the easy way you explained everything is greatly appreciated. 5 Stars to Collin from Stan and Tammy

Maria Gabriela De Sousa has been the absolute best there from the time I bought the machine until now. I could not have asked for better. I got a great price on the MT-1501 machine because I paid cash for it and it was sent out expedited mail. It came in a huge crate as if it was from a movie. I was going to purchase another machine recently with some business partners I had, but they shopped around and we came back to Maria because I believe in business if you treat the people right who have helped you, they will do so in return. And she did in spades! In the end I had signed the contract and was going to finance the next machine, but I had to desolve my partnership and I had to go back to Maria and tell her that I wouldn’t be able to get the newer machine now. She was more than understanding and did a full refund. Any other company may not have done that after a contract is signed. In business when you form relationships with the people who work at the companies and treat another with respect, like Maria has done with me, you get more than a machine in the end. You build a friendship. Thank you, Maria for everything and I will always recommend her and Ricoma for any embroidery machine that you need.

Daniel is awesome. Worked through the installation of a control panel board. Went smoothly. Ricoma service is the best! When you buy new equipment Sales may be great but service lacks. That’s not the case with Ricoma!

My machine was having issues and Jonathan stayed on the phone with me for over 4 hours until he got me back up and running! He reached out to me a few days later to get an update on the machine. He was very nice, patient, thoughtful, and very well educated on my machine. We had a moment of laughter at the end because we couldnt believe all we had to do to fix the machine but we made it!

The training I got from Julia was excellent she was really patient with the people who were training in our session. She is truly a professional and knows the Ricoma machines!I had an issue with Shipping from Ricoma but the called and made it right. That is a sign of a company that truly cares about its customers!

I recently purchased an EM1010. Everything so far, from salesmanship, to support, to initial training has been wonderful! My salesman Adrian was so knowledgeable and dependable with follow-thru, and his communications were excellent. When I was unable to quickly find the email link to the online training, I made a call to support, and they resent the link right away. Our instructor for the remote/online training(Julia, I believe) could not have been better! She was so patient, thorough, and systematic with her instructions. She seemed very intuitive with our questions, as she could focus on the need and clarify very quickly. She never seemed to mind repeating information when I was having a difficult time following. Just so patient, kind, and knowledgeable! Could not have asked for better :-)

From the initial contact with sales, Josh answered every question and made me feel secure with such a large purchase.. Josh emailed and called in a very timely fashion. He was patient through the transaction of getting all the equipment needed to start up a new business and not be in debt that was untainable. Josh made sure to make rhe equipment affordable by my request and not purchase unnecessary want list.The training by Jonathan was very professional and insightful and even when we went a step ahead of him, was kind to explain it when ask and when the actual situation for that step was due for the training. His attention to detail was very helpful and never mad the training feel rushed. He is definitely an asset to the Ricoma Family. His personality and knowledge-based detail had us immediately trust that he knew what the product was and all of the things needed to be successful.Thank You Ricoma

Danny’s training was awesome - absolutely top notch. Super easy to work with, answered all my questions, and was extremely patient. I definitely feel way more confident with using my Ricoma machine thanks to Danny!

Last week I was having a hard time with thread breaks and needle breaks. Daniel was very patient and helpful, in talking me through how to fix the timing. A few days later, when had more questions Johnathan was able take care of that. Technical support at Ricoma has been great.

Daniel did an awesome job taking care of me. I was struggling. He sent me constructive videos and followed up with phone calls later to check on my progress. It was like he took me by the hand, never letting me down and personally guided me through a tough time. I am so grateful for his personal interest in my success. Hes an angel!

Excellent customer service Daniel walk me through every single step, I could not ask for more. Very proud to be part of this excellent team. Thank you Daniel.

Henry Ma, You have many people that are not happy with your business practices. You know this!!! Your machines do not work as Advertised and promised. You say you stand behind your machines then refund those that are asking that can not use their machines. You do not uphold your promises or warranty. Because I am honest I will say your customer service is good as long as your customer isnt having issues and standing up to you to fix them. DO THE RIGHT THING!!!!

I just Love that when I have a problem I can always contact Ricoma to help. They have the best customer service.

Mark and Willy are proactive in getting my machine back up and running. We did face time and they were patient with me in explaining what to do. thank you Ricoma great product and customer service!!

Mark Torres saved my EM 1010 and business with very detailed instructions on how to troubleshoot the problem I was having in a matter of minutes! I’m back to working and cannot be more thankful for his swift assistance

I cant believe the customer service! I wrote an email to Ricoma explaining that my cap frame was too small for my designs and within minutes Daniel called me!!!! I didnt leave my phone number thinking they would just email back. Instead he looked up my account and face timed me to walk me through the process of changing the parameters! Never have I ever received customer service that good and that quick from any company! Bravo Ricoma Embroidery Machines and Ricoma Connect for such excellent service!

Couldnt get one Im a disabled senior who was looking to adding to my crafting to increase my income. But after talking to rep. He made it sound like would be easy to get started and easy to get finance. But guess need higher income and way better credit score. Very disappointed.

Ricoma, thank you so much for getting my machine running great. Your technician Willie was amazing, he took his time, made some adjustments but the best part was that he showed me how to use the machines properly. Now I feel comfortable taking orders again.Thank youRichard Vargas

I had to take a moment to share my Ricoma tech experience with Jonathan. After being frustrated over many days I calledl support to ask for help with bird nesting. Jonathan was extremely patient and helpful in guiding me through eliminating every possible issue. We even had to go as far as having a technician come out to my location. Through the entire process Jonathan remained patient and courteous. He followed up even after the technician came out to service my machine. I was also pleasantly surprised that the technician who came out took the time to even give me great training and tips. Because of the great support a very frustrating situation turned out to be a great training opportunity. Thanks Ricoma!

Great training! Colin was very patience with me and answered all of my questions!

The support Team at Ricoma is absolutely the heart of the company. New to this industry, many problems have risen, but the technical support has been there for me in a timely manner. From FaceTime calls with Daniel to fix the tension on every needle, multiple digitizing issues with Julia; to the absolutely best overall support from Michael Murphy. This company stands with you!!

I had a video call with Mark Torres today about my cap driver. What I thought was something major he helped me figure out that it wasn’t. He was very patient and helpful. I definitely made the right choice in my purchase

I purchased a Ricoma MT-1501 a few months ago and it has been the best purchase. My husband and I spend days and even week looking into other machines like Brother and BabyLock but nothing had all the inclusives like Ricoma. Now with all the research...we did find several negative reviews back several years ago...we reached out to the company and spoke to a sales rep about everything we were finding. Turns out the company Ricoma was then, is not the company Ricoma is today! They have done a 180 turn and have come a long way! From the day we purchased our machine, our sales rep Brent has walked us EVERY step of the way. Even after receiving our machine, Brent has made himself available to us for any question he can either help us with or direct us to someone that can help. We were told EXACTLY what to do when the machine got here...STEP-BY-STEP. There was NEVER a point in this process that we didnt know what to do and that was a huge deal...due to the fact that before this, we hadnt even played with a basic sewing machine...We received a FREE 8 hour Facetime or Skype class to go over everything and to answer any questions we had. I have had to call tech support one time and that was for user error. That conversation lasted less that 30 seconds and the issue was resolved. There are COUNTLESS Ricoma videos to show you all the tips and tricks of the business and to show how to do basically anything. Any time I have had an issue I have gone straight to the Ricoma videos on YouTube. Another great bonus is the Ricoma Facebook page. Everyone shares their issues and successes and you learn so much just from communicating with fellow Ricoma owners. And if you do post a question, Henry Ma from Ricoma, will be on top of it in no time. I cannot complain about a single thing. We love our machine and have ALREADY talked about purchasing another. We made a wonderful choice going with Ricoma and I would do it time and time again!