I spent almost 2 hours at this store today trying to buy a watch. Which I ended up not being able to buy because I was frustrated. The staff are absolutely lazy and won’t even bother to look at you and continues their conversations in Spanish. I walked around the entire store and no one came by to help me until I flagged a girl down to help me with this watch. And I was asking for her opinion of which one I should buy because it’s a gift. Turns out she did not know anything about the watches they’re selling and speaks almost zero English and apparently she’s been in the country for a year. Then begins the process at the register. A guy and the girl helped me at first and it wasn’t working but they were being very nice about it they kept trying with me and said that there’s something wrong with the machine, then told me that maybe I should come back in 20 minutes, I said okay I could do that. I go back, this time the girl and a older lady named Brenda “helped” me. We tried to see if the pin pad works and my Apple pay works and then we switched to the watch and it wasn’t working again, we did try a few more times and another time at a different register, no luck. Then Brenda goes and I quote “you should call your bank”. Which I did before I went back, obviously I made sure everything was fine on my end otherwise why would I go back? Now Brenda’s talking in Spanish but she’s also pointing everywhere so I had an idea what she was saying. I kept looking at her hoping she’s mature enough and professional enough to stop talking but she didn’t. She walked her way out of the registers while talking. She comes closer to where I was standing and loudly said “call your bank”. And I said just shut up, thank you. So there’s my first and last time at this store. If you wanna sell things that are branded and even slightly high end you should really consider hiring professionals instead of amateurs. Best wishes.

Prices are not very interesting. The personnel attention is a disaster. My friend and I lost 45 minutes while they were ticketing the stuff we buy, wrong codes for sales and discounts, it took one supervisor and other two staff to finish the payment which we had to do 3 times. I really don’t recommend to go there.

Absolutely the laziest, most un helpful staff. Must be a tight job market in miami

Just one word: CLOSED!

Super, good service and prices, many items to choose. Employees eager to help

Absolutely horrible customer service. Employees were only semi-conversant in English. One of the saleswomen pushed my wife out of her way as she was attempting to hand a bottle of perfume to another customer. The other customer was so disgusted, she walked out. Furthermore, there is no vehicle by which an American citizen, traveling in the United States, can purchase goods at this establishment, located, incidentally, inside the borders of the United States even if the citizen offers to pay all required taxes. I give this place one star as it is probably a magnificent place to shop if you are a Spanish-speaking international traveler who doesnt mind being shoved around by the stores employees.

A old female employee in this store is rude a/f and needs to be sent to preschool to learn some manners and English or shipped back for bad customer service. no more Miami for me to run into people like her.. no star at this store and states her name is maria elena

Overall selection very limited, staff not that attentive to costumers

They are so bureaucratic that they stop sale an hour to 45 minutes before flight time because they say that they deliver at gate.

I strongly advise all Canadians living outside of Toronto not to purchase anything going thru security from this Duty Free Shop. I purchased a nice bottle of Rum from the Miami Duty Free Shop to bring back home. The store did not use the proper packaging to seal the purchase to go thru security. So when I went thru the deficient Pearson Airport, where they make you check out and back thru security for connecting flights (I have never seen such a poorly set-up airport like that!), I was told the package for the bottle was not sealed properly and that I would not be able to take it through security! Bye. Bye bottle! Upon my return I called and emailed the Duty Free store to explain. They recognised their error. The manager Sanjo asked me to send them a copy of the invoice so I did and I called to confirm that they had received everything. Three weeks later still nothing. Called again to be told that the invoice was not attached to my email of three weeks ago (I dont believe them as they did not even bother to notify me by email if that was the case as they had my email!). Sent it again and still did not hear from them. I had to call them in the end and they will hopefully issue me a refund. What a waste of my time. This place offers a really careless service. Save yourself all the hassle and buy your stuff before going to airport and pack it in your check-in baggage instead.

I had to do at least two stars because the store does have a lot of merchandise but the customer service is terrible. Staff are not very helpful and were at times rude. A lot of side conversations which included mockery. Guess I looked like a tourist and they wrongly assumed I didn’t understand Spanish.

Wouldnt even let me look at the liquor when I told them my flight was within the US. Little mexican looked and sounded like Watto from Star Wars Episode 1

Rude! Kicked off the store because traveling domestic and not international

Selection is soso

Quite limited in options and not so good prices.

GOOD PRICES . EXCELLENT ATTENTION. WITH MASTERCARD BKACK AND VISA SIGNATURE GOOD DISCOUNTS

Well

Expensive and few varieties

Last monento purchases

Goog