An okay experience although there was a big miscommunication. Hard contact lenses are not measured there (now it’s obvious to me lol), they make them there but you need to have the measurements done by a specialist.Frames and lenses are overly priced for those without insurance. Didn’t feel right to spend $600 on 2 pairs of glasses when I can go to goggles4u.com and order 8 pairs of glasses for that price.

Kim was very helpful. The whole process was fast & efficient. Great & easy place with a great team.

Beyond agitated, I did my eye exam in SEPTEMBER and they promised to ship within two weeks. It is now November and after calling several times Ive been told excuses and false information, such as the glasses were already picked up, meanwhile I am out of state, and that they are being shipped its been nearly two months and after dealing with this for so long I have called an asked for an immediate refund. Irresponsible, uncooperative, and unhelpful. Waste of time, money, and energy.

This is a big store with a huge selection of eye glasses. I had an exceptional experience, I was treated with such care by Gema and by Amanda, they are awesome, both made sure I could see perfectly and helped me find the best fitting glass. I was also highly impressed and pleased by the stores cleanliness and they followed all COVID-19 guidelines for cleaning, they cleaned all the glasses I tried. I would recommend without hesitant, this is my new annual stop.

Worst place ever. Broke my original expensive Ray Ban frames, dont carry them and cant replace them or special order them, which any big company can do. Took wrong measurements for lenses. Eye test technician rude and maskless. Priscilla, the store manager/sales associate, was extremely rude and unprofessional. All she would say is have a nice day to my complaint. Took 4 weeks to make simple glasses. Avoid at all costs, horrible experience.

Hello... can you send me your email please. I was there last week and need to email my address for my glasses to be shipped. I dont see emails on your website. Thank you.

The ladies working there are extremely friendly and accommodating. Together, we found the perfect eye glasses for me, as both Tamara and Gema helped me pick the ones I bought out. I can be very shy at times and these ladies made it easy to shop and find what I needed. This is a great location!

I stopped in for a quote and clear prices BEFORE I scheduled an exam. The lady there explained the price breakdown to me and even showed me the glasses that were included in the promotion. I called a week later to schedule a Saturday appointment. On Saturday 10 in the morning was seen within 10 minutes. The eye exam was performed via a zoom like program and Im assuming the doctor was controlling the machine through her computer.Once it was time for me to go pick my glasses the lady that attended me was very nice and professional and patient she answered my questions even suggested different styles and or options that would fit my budget. I have no insurance and she made me feel secure in my purchase. I am hoping that my glasses are coming soon but so far the experience has been great! It is a little bit farther from my house & not the closest location but due to the fact that they took time to explain everything to me BEFORE I went for my actual appointment caused me to drive a little bit further just to go back.AGAIN, hopefully glasses come in soon & last (got the warranty for both pairs )... its only been a day... So I have to wait...

They never EVER answer the phone. How can I be able to talk to someone and have my questions answered???

A terrible experience! First, they NEVER mentioned my 83 year old mother couldn’t do the digital exam, so they made her appointment anyway. We got there and learned this and had to leave. NO ONE CARED. The parking is also a nightmare. Stay away from this place!!

My experience at Eye Lab was incredibly nice !Great employees !!! Priscilla and Tamara wereamazing and very helpful !My entire family comes to this location and are very satisfied also !I am so happy Thank you for your service! María C

Really loved the service that Cynthia and Amanda gave me today really recommend it

First time visit to My Eyelab; we were promptly greeted by the staff and Priscilla was most helpful in selecting sunglasses! We ended up buying three pairs! Highly recommend them for the pricing and attentiveness of the staff!

Amazing service, perfect customer assitance. Attended by Cynthia & Amanda.

We showed up for the 2/$59 special. First, an inadequate selection of only 7-8 styles to choose from for men/women. Second, we had to make two trips as the two pairs were sent separately for pickup. Lastly, the reading prescription glasses were terribly out of focus.

Priscilla was very helpful in getting me the right glasses, with the options I needed and even got my contact prescription updated without the need for a retest saving me from having to come back a week later! Definitely an over achiever for the customers experience!

I wish i could give it 0 stars... no costumer attention whatsoever. They always have only one person helping everybody so a quick trip will be 1 hr at least guaranteed dont even waste you time coming here.

I went here for recommendation and I am really satisfied. Great customer service and so professional, the prices are good, and my glasses were ready faster than I expected, loved this place.

I came for first time to do my eye exame to this store. Ms Priscilla and Ms Amanda were very attentive and give me a great customer service. Thank you so much. I will definitely recommend this store to my friends and family.

Nice but dont care about your time, even with appointment, they would rather talk amongst each other

The staff are amazing and very helpful. Priscilla and the team did not stop until solving my case.Thank you.

This eye lab the ladies Miada took care of me so amazing with my eye exam! After my eye exam I was help by the amazing Priscilla gave the best service and deal ever for my glasses and vision. Gemma and Alexandra are so sweet and all the ladies are doing so great! Keep it up! Thank you ladies for everything !!

Dont bother the eye examination equipment wasnt cleaned after a previous patient nasty and grimy, ordered 2 pairs off readers got 2 pairs of god knows what couldnt see a thing went back they ordered 2 pairs off readers a month later went to pickup and i got 1 pair readers and 1 pair off god knows what cause i cant see with them. Save your $$$ go to a reputable place or even Wal-Mart this place is a joke! Dont waste your time and money...Owner responded quickly to my revue. he should be @ store and make sure customers are treated correctly not playing down revues.

Oh my goodness. DO NOT FALL for their promos. 1st they tell you that youll be in & out in 20-30 min & when I went I was waiting almost 2 hrs before I could leave. They are EXTREMELY short on help AND their customer service is terrible. I called after to try to change my order & they said theyd call me that night & never did & then I called everyday 2x a day for the following 4 days & got everyones name I was dealing with AND they still never helped or called back & when I asked to speak to a manager they said she wasnt available & they couldnt try again AND then I asked for the managers name & they said theyre not allowed to give that info out. Now a week after my eye exam still ZERO call back, LARGE hold times, many attempts to reach by me AND STILL NOTHING. So I would still to a For Eyes or somewhere else thats not so gimmicky as here they promise buy 1 and get 1 for $99 & almost NONE of the pairs cost that much PLUS its misleading as the lens are a few hundred - so truly nothing special about the prices in the end AND terrible service - therefore NOT worth coming here & thinking youre saving - as you will not plus youll get terrible service

Worst customer service ever. Will never go back. Ordered 4 pair glasses on Dec. 10. They were supposed to be mailed. Only two showed up. Called 4 times. Always apologize and promise to resolve and call back. They never do.STAY AWAY!!!

There is great customer service I got glasses for 100.29 best place ever recommended especially for your kids the people that work there are supper nice they have good glasses they make sure there customers need something

So much help! They deserve the 5 stars

The worst of the worst, the only pro is the cost cheap but of course you get what you pay for glasses I can’t even use!! First of all the eye exam is with a Dr by video who changes the slides extremely fast and doesn’t let your eyes even adjust. I order two glasses the second I put one on I can tell something was off. I went in for a second exam with an actual Dr in the room she confirmed I needed a different prescription on one eye great so they redid the glasses 2 months later they are ready and I still feel that there is something off about them because I feel dizzy with them every time I wear them. Mind you I have been wearing glasses for 27 years and I have never felt dizzy while wearing glasses. I hate to say I rather waste the $ I paid and not go through the hassle of going back for another exam. I don’t use the glasses I purchased here, I keep using my old glasses that don’t make me dizzy.

Great customer service ! .. Gema and Amanda are very professional and friendly.. I do recommend this place ..

Came in with no appointments,service was fast and excellent Alexandra was great help with picking glasses and checking out great service

-5 starsThey sent us different eyeglasses, cheaper in price, then what was picked at this store. And when I went to take advantage of the plan purchased, it was better just to get a regular eyeglasses purchase.

This place is awesome they have great deals and they have a awesome person who works there her name is Priscilla I highly recommend for anybody who wants to visit this place and get a good deal ask for her she is awesome.

I am a first time customer of this establishment after a friend encouraged me to try them. I was pleasantly surprised by the staff who greeted me and provided impeccable service. Once I received my new eyeglasses, I noticed I was not able to read print with them, which is so important because I do a lot of reading personally and professionally. My mistake was declining the progressive lens(Oops!).I returned to the Little Havana store and was greeted with the same great service by everyone. Mr. Ivan was awesome and solved my issue with a new order!Always remember, great customer service is treat the customer with a smile when they purchase, but more importantly, treat the customer with a smile too when they have an issue. Thank you- Mr. Ivan and Dayleen.Be Safe and God Bless.

What a great service and very clean store. The eye exam uses the latest technology, perfect for thesituationwe have with COVID. The optician Gema, took her time with me, making sure I could see correctly, I was not rushed (which has happened at other optical locations). Amanda was also very helpful and carrying, she explained everything and was ableto find my perfect glasses with all the things I needed. The eye exam machine was cleaned in front of me as well as the glasses I tired, very impressed.

Great service. Super friendly staff

I’m super satisfied with this place. I went recommended by my kids pediatrician once and now it is my go to place. My last visit Gema was the one that took care of me and she was amazing! From my the start before my eye exam until the end. I ordered a new pair of glasses and Changed the lens on my old glasses, the price was decent, Gema was wonderful helping me out to find a good price! I also had to change my daughters glasses that had broken and she resolved it super quick!! I was soo excited!! I thought it would take days to get it done. She took minutes! Thanks Gema!!! 🙂😌

I went to get my prescription and at first I was very satisfied. They only had like 2 people working but even then I was satisfied. They ordered me an extra pair of contact lenses... its been almost 2 weeks and they havent even arrived anywhere. You call the store and it goes to a call center which take 10 minutes to answer the phone just for them to be un helpful. I had to call 5 times before I even got an answer to my question. The customer service is HORRIBLE after you visited so save yourself the hassle of having to call over and over for something you paid for.

Im not in the habit of writing a review, but I had to make an exception for My Eyelab Flagler location.From the moment I stepped in, I was greeted with the most warm welcome, and from there on, everyone was just wonderful. However, there was one person who stood out and that was Claudia.I can only describe her in one word:EXTRAORDINARY!!!!! She went out of her way to make sure I was satisfied with the frames she helped me choose. She was not only helpful and efficient, but kind, friendly, and caring. She is truly the HEART and SOUL of the lab, and an incredible asset to the company. KUDOS to Claudia!!!!! God bless her always!!!

Priscilla went above and beyond she was amazing excellent customer service explained everything thoroughly I left extremely satisfied and will come back here for my eye exam and to buy my glasses. After a bad experience at the previous my Eyelab I thought maybe it was the company but it was definitely just that employee in that store. Because Priscilla and the Flagler location were amazing excellent customer service I will definitely come back and recommend this location thank you.

Service are so Bad I was. Calling checking on ny Glasses I been holding on for 42 min An No one stull Answer the phone. When I was there 2week ago it 4 people. Working n 2 customers, That a Dam shame now I have 2 ride to see if my glasses there, like I said Walmart Service are Better..Eyelab 👎 Never no More Sad, Spanish people do not like to WORK

I had the most wonderful experience at My Eyelab earlier with Claudia.When I first walked in she was helping out 3 sets of people at the same time! He timing was incredible. Not only was she super knowledgeable but she knew exactly what I needed. She never tried to “up sell” me and she never came across as pushy.All her customers left with huge smiles. I can honestly say that I will be coming here for a very long time. Her leadership skills are superb. She’s an amazing asset to the organization.5 Stars Claudia. Keep it up superstar

The worst place I have ever been.. the people isnot helpful and bad information.. bad bad bad

A great experience with this place! The manager Claudia was very helpful and knowledgeable in finding and resolving a problem with my partners vision! Excellent customer service. Thank you very much.

So happy with my experience at this eyelab! Diana attended us and she was the sweetest! She was patient and so flexible in helping us find glasses that fit our budget. I will definitely be coming back! I recommend this spot for all your eye needs. You will not be disappointed!

Excellent customer service!Claudia was amazing and provided me an amazing customer experienceReally professional and knowledgeable!Definitely recommending this place!Don’t forget to ask for Claudia.

The first time to buy a glasses the service is very good but if you have to come back to make effective the warranty the service is very and and poor work, definitely I don’t recommend this company 👎🏾👎🏾

Went to store Saturday 13th 2020. Waited 2 hours to be seen. Had made appointment for contact lenses and Glasses. after the eye test, I asked about the lenses?, service for lenses was stated when I made the appointment. Was told I would have to wait another turn for the contact lenses. Customers were agitated because of the long wait, agents did not provide correct information as to why the long wait. One did say, that even though we had appointments, it was first come first served(Because they are making appointments at same time for multiple customers). Too many customers in the store at once, no 6ft distance between chairs. A customer was just asking about the wait, and was treated in a unprofessional matter. I left without being seen for contact lenses or given a prescription for glasses. Called corporate also, still waiting for office to call me about my vision test. Very disappointed with this stores service to customers. No Stars for me. Be ready for a long wait and a store full unhappy customers. Agents seemed very stressed and yes it is very stressful when you have a store full of customers that you can not attend to.

What a pleasant and welcoming experience I had in the Little Havana brunch compared to the one in 163rd st. North Miami. As soon as you walk in someone gets out of their way to assist your needs , everyone, but specially Diana who just wants you to feel helped and will go beyond to make you feel happy and comfortable . I would drive all the way there just to get her marvellous service . Even though the 163rd st is closer , I would not come back there , I waited and waited to be seen but I only got ignored, thet staff was too busy chatting about their life or in the computer . Not even a hello a…I spent two and half hours there (even though I had an appointment) disorganized and rude.

Excellent service, my mom went here and she loved the way she was treated. Most importantly she loved her new pair of glasses. Jose was the gentlemen that attended her and she said he was awesome.

I would like to thank the employees of My Eyelab for saving me. My glasses broke while I was on a business trip, here in Miami. Being a pilot, my glasses are VERY important! The employees were not only friendly, but went above and beyond to fix my glasses of me. Thank you SO much guys!!!

My experience at Eyelab was Exceptional. Employees were Professional, Knowledgeable and Friendly.Rixter the Manager provided high caliber service.Highly recommend...Ten stars😉😉

You guys never called me with the help i asked :( I called your main number & no answer. I hope you guys can please reach out to me somehow as I’m trying to do so but can’t get a hold of you guys

Claudia is the SUPER BEST eye care technician.Excellent customer service.Great smile & charisma.Should be promoted to MANAGER.

I was very satisfied with my service. Claudia was very attentive, quick and helpful. Will come again. I recommend this location to everyone.

Diana,Thank you very much for your help and taking the time to find the best solution to my situation... You do have very HIGH customer skill.YOU really ROCK!!!RegardsArgi

Fast and attentive service.Its a bit of a different experience visiting a virtual optometrist but it worked like every other exam Ive done in the past. Would definitely recommend to others!

I have waited 2 hours! They need to hire more staff here. Come here if you want to sit all afternoon.

I congratulate you for having Claudia as your employee. She was very polite, courteous, professional, sweet and patient towards my son and I.

Best experience i ever had with any eye doctor, I actually had brought my friend and he also thought that that it was awsome. Claudia is super super helpful and was very attentive with us and more than kind ❤️

I came in the store drenched in rain water, about 20 minutes later everything was done. The woman who helped me, Claudia, was perfect! Id break my glasses to go see her again.

Our experience at My Eye lab has been greatClaudia the sales manager is an asset for your company. Congratulations.Ive tye and Rail Gonzalez

Claudia was very nice and helpful.She waited patiently until I found the right pair of glasses and answered any questions I had in mind which helped me get a better understanding on what type of glasses are good for me.I would highly recommend in visiting Myeyelab and consulting with Claudia who will assist you with what your looking for,I could have asked for someone better to help me:)

Worst place ever.

I marked one star because I have no possibility to select zero.Several person with bad results there told me do not go to this place, but I did. Big mistake...I ordered my glasses and never could use it.Bad measurement of lens in frame. My wife ordered glasses too and had a lot of trouble.She had to wait more than 2 month for it and had trouble too with the measurement, frames and glasses.I had to go another center to get a new glasses. I lost my money. I do not recommend this place. Nobody contact you to help or clarify the situation. Repeat... I do not recommend this place. Do not lose your money there. Any questions can call me.

The manager Claudia was an amazing help.great customer service! patience and diligent workers

Claudia is the light of this place!!she is amazing, excellent customer service, always get exactly what you need. I hope having this service everywhere I go. Thanks you for everything.

Went to check out thus new place (My Eye Lab) and fell in love walked out seeing again and Claudia made me feel like fam.very atentive,gentle,and patience. I highly recommend it will come back for more and see Claudia for the most wonderful experience.

My family has been My Eyelab customer several times and my last experience at Kendal store was very disappointing so I decided to come to the new store at 3635 W Flagler St, in Little Havana and found a real My eyelab team. Excellent service, nice people making sure all customers leave the store satisfied. Thanks!!!

Claudia was great helping me with my new frames , great place !!Very helpful and patient .Great customer service !!

Claudia is a doll! She is so professional and kind! There is relaxing music, hot tea and great recommendations of what eye glasses look better on you!

Great customer service, very knowledgeable staff, Claudia is who you should ask for personally! Great attention to detail and very personable, will be coming back and recommending to others

This is a few wrong tries but finally done very right review :) and all thanks to the current manager, Mr. Ever Cancél, who took full ownership of problem and insured it was all done right for the customer one final time and in full satisfaction.Thank you!Just want to add an observation to keep in mind this centrally located store is one of the busiest branches i have seen and i have been a faithful customer at My Eyelab since 2015.With that comes a high volumen of customers and a staff that is trying its hardest to accommodate all and work steadily fast but errors do show sometimes. Perhaps adding staff to meet the demand at store would be a needed and welcomed improvement.

HORRIBLE HORRIBLE.Visited FEB.2019.The staff here are completely untrained and incompotent. Didnt even properly explain how everything works and are super unhelpful.Save yourself TIME and ENERGY and go to a better location. Ive Heard great things from the Kendall location.

Claudia is the best, she has an excellent customer service , just ask for her . I love my glasses.

Absolute scam. This place pretends to be a discount store. It is not. Do not go here!!! Go to Warby Parker. They have much better frames at much cheaper prices.

My experience with Claudia was excellent. She is extremely experienced. A an asset to this company.Thank you Claudia.Maite Ruiz

They gave us excellent service and the person helping us was wonderful and professional in their work and I hope that the Claudia Aguilar and EYELAB understand how much we value the wonderful service they have given us.

Very professionalVery nice and helpful especially Rixter and Christopher from my eye lab in little Havana

Great staff Dr Diana such a sweet person great costumer service, offered the best glasses that fit it perfect for me lovely Dr.

I just have to say one thing about this place , I receive the best customer service of my life from Claudia Aguilar.She is just amaizing , the rest of the staff is really good but Will always come back because of her.Thank for all of your help And for the wonderful experience ib this locación . Many blessings

Extremely unhelpful, bad service , disorganization among other things.1- i did my eye exam on September 18. It was done by a Doctor in a TV by camera . Then I called 2 weeks after because I never got a call from them that they received my Lens.2- when the Lenses came , they didn’t fit , it was another prescription. . Then I have to wait for 2 more weeks , did an Appoiment with the oftamologist in person ( one Thursday ) the only day they have an “actual ophtalmologist “3- they ordered another pair of lenses to retest again .Lenses took 1 month to arrive “because they were supposed to be an special prescription “4- when lenses came , just double prescription for the left eye came . Instead of one for the right one and one for left eye5- I have to order another one again for right eye .6- it took another month to get it . I was able to have my lenses around December 30 .All process started Sept 20 and I was not able to get my lenses until dec 30 .3 Months ( 90 days and 10 days - total 100 days to get my vision problems solved )I will never use this company again

Claudia was very nice and attentive with all the problems I had. She had and amazing character and knows exactly how to fix any issue, she’s amazing.👍🏼

I got some prescription glasses made at this store, warranty everything. Drop the glasses from a table and the frame broke, now I have to pay another $134 que get a new frame. Whats the warranty a discount from the original price. This warranty is a joke, I never go back to this store and dont recommend to anyone to spend $400 + for glasses that have no warranty just a discount. Bad quality frames, no respect for customers money.

Claudia and George were very helpful. Great service would recommended.

The best place , the best attention, from Mayda when I came in with her great attitude and assistance, to Claudia who was super patient and professional with me .Mis recomendaciones !!!!! ❤🤓

From the outside I just saw the building and I would never thought that It would be such professional in every way.Specially their employees.The place is also very clean and nice inside.Their technology is wonderful.I purshased 4 pairs today.Thank you for your service!

Please save your time, money, and health and go somewhere else. If there was an actual audit of this place, it would be shut down because they are so reckless and careless to detail and could actually hurt your health. But first, let me tell you how I got here...When I first saw EyeLab in my neighborhood, I was honestly excited. I thought it would be like Americas Best (which is where Ive gone in the past, this ones just closer) and I love the model because I dont have vision insurance.I made an appointment for me and my partner. I needed to get my contact lens prescription renewed and he wanted to try contact lens for the first time.First of all, my entire eye exam was done through a Skype call (or something like that). I love telemedicine and thought that was cool and a smart business model.The problem is though that after my exam it showed that my prescription had dropped .75 points. For those of you who know eye prescriptions, thats a huge drop in a year. And weird. So I asked the man attending me how it was possible that my eye prescription has gone down so drastically in such a short amount of time. He literally shrugged his shoulders and asked me what number I thought I should be. I went to an eye doctor and they asked ME what prescription I wanted.I honestly should have turned around then, but Im really forgiving. So I was like, well I feel like my number has gone up a bit. So he handed me a pair of contacts that were 0.25 higher than my current prescription and asked me to go walk around with them and see how they felt. I asked if I could have another exam and he said no, the best way to tell is just look at how it feels and how you can see with the new contacts.This kinda felt like a guessing game, but I responded in earnest, tried the contacts on and went for a walk outside to see how they felt.Anyways, I ended up ordering a years prescription worth with this new guesstimated number. Right before I paid them, I asked them again if I could get a other exam. They told me not to worry, that I know best and that the solved my prescription by rejigging it in the system to reflect the prescription I had asked for.I wasnt even planning to leave this review, until my husbands experience which was also reckless and stupid, but now that theres two bad experiences between the two of us, I feel morally obligated to share.He got an eye exam as well, but as I mentioned earlier this was his first pair of contacts, he has never worn them before.They gave him a prescription and he bought six months worth.We waited about 1 month and never heard from them, so we called to see if our contacts werer ready. The lady who answered the phone told my husband that they werent, but told us call back again in a couple more weeks. What? We have to call you?When I finally went to go get my contacts, I tried to pick up my husbands as well. They told me to just take mine because they wanted to teach him how to put his contacts in. Which I thought was nice.So I picked mine up and left his there.When he went to go get them, they told him to go home and practice it on his own.For the last 5-7 days, he has been wearing his new contacts but complaining that didnt feel right or that they were too blurry. The first couple of days, I just thought that this was normal. Contacts are kind of hard to adjust to the first time.Today he called me and told me that after working for hours and having such a hard time seeing his computer, it had to be something wrong. As an experiment he switched the contact lens (put the L on right eye and the R on the left eye) in case they had gotten it wrong. NOW HE CAN SEE. THEY MESSED UP HIS PRESCRIPTION.)Im a fool for putting up with them the whole process, but also this place sucks and you really shouldnt go here. Its completely incompetent.The only saving grace I can say here is that the staff is actually really really nice and I hate to hurt them with this review, but this is health were talking about and NO ONE should be putting that in jeopardy by coming here.

Excellent service with a great staff. Everyone is so helpful, incredibly nice, and knowledgeable!

Very satisfied with the services. This is what you call optimum customer diligence and forthright exceptional care.

A Huge thank you to the outstanding team rixter,claudia,christopher and priscilla! As soon as i came in i was greeted with a warm welcome and was helped out right away!

Excellent experience with the purchase of my new glasses. Highly recommend.

Lousy service and customer service.I ordered 2 pair of glasses and paid $300.00. After 30 days, no glasses. No clear explanation. Finally I had to ask for a refund.

Kudos to your Stellar Crew!!!Rixter, Christopher, Diana, Yoand, José & Priscilla - 1st Class Level of Professionalisms!!!

I brought my wife, who has very bad eyesight, in for the $59 eye test + 2 pairs of glasses promotion. It turned out because of her heavy prescription, the whole expense would be $150. Almost triple the promotion.We were surprised, but faintly understood. So we paid half and would pay the other half when it came time to pick up our glasses.We waited 16 days before the manager, Rixter, called to say that they were out of stock with one pair and the other pair he did not have an explanation for, but they also did not have it.When we asked for a refund, he refused to authorize it without us coming into the store.I was admittedly a little furious. After they had bait & switched us and inconvenienced us for more than 2 weeks, Rixter wanted to inconvenience us even more by making us come into the store to get our money back.I am handicapped and I explained that to him. It would be difficult for me to come in, in any case. So I had to call Eyelab corporate to force him to issue a refund in the amount of $30.Such a headache for such a small amount of money. Annoying.

Fast and super nice great staff , very organized and clean ,i recomend them to every one i know

Excellent customer service very good service especially Mrs. Diana made a good service

Very happy with store manager in clarifying my questions, making sure I was satisfied. Thanks

Super good place. People is nice and they have everything to make you happy. Muy buen lugar.

Minus 10 star or even minus 100 star or dont even deserve star. We went to buy glasses because we saw the deal 2 pairs for $59,95 with free eye exam everywhere. I got eye exam and my eye condition is not good so I definitely switch to glasses from contact lends. The Doctor and the staffs were very nice, staffs at glasses was also very nice. So we picked 2 pairs of glasses(the price of both frames I picked is $19), And he said its gonna be $300 or something and we asked why kindly, he said its because the left and right has different prescription. We were very surprise. And he said alright so how about $150 for both lends, and plus the price of eye exam. So we agreed, and purchased.15days later, I got phone call, the guy said hi, the lab broke one of your glasses, and the other frame is not so available, so you have to come store as soon as you can to pick another frame, and you need to wait 2 more weeks . I usually dont upset because things are happen some time thats life. So I asked Do you mind I cancel them because I live little far, and I dont want to drive because I might have accident without glasses. I want to pay just for eye exam , And he started upset said No sweet heart, You must come to store to cancel or refound, We cant do on phone.Im neary 40 years old and I might sound younger but he started talk/upset to me like Im kids. I felt little uncomfortable but I was still not upset, and I was going to say thank you for calling see you soon but he hang up around I said th .I asked my husband to call them because I thought they treats me that way because Im asian. I live in another countries and United States for 12 years, It happens so I understand.And my husband called them and he said the same, and also he hang up on my husband while conversation. Basically he was saying he doesnt know what happened to mt glasses but He doesnt want cancel over the phone because its lots of paperwork.We call customer service, The lady name Luth was very helpful, she said there is no problem to cancel on phone. She took care and she solved issue in 3 minutes. Big thanks to Luth.After that same day, we went to Warby Parker, The staffs said my eyes are not complicated, of course they make glasses the price we advertise $95 includes of course prescription lends and also free shipping. I will receive my glasses in 5 days.Please everyone dont waste your time at My eyelab. It was worst experience Ive never had.

Horrible!!!! The ladies were good, but we spent 2h no people, and I repeat the eye exam 3 times and finally I left with no glasses because the technology never worked!!!