This place was fun while it lasted. The staff were always friendly and helpful to me. People just didnt know how to appreciate their business. So long my loving dear giraffe friends.

Not a big store, but good size! Always fun to shop here

Very good place to buy toys.. good service. A lot of Lego toys

Nothing found at 30% off and everything over priced as it was 😒. Most items only 10% (1 dollar) off and few @ 20% off. Be advised, no real deals here.

Great selection. Always been a great place for a kids to pick what they want. I collect funko pops, so this is a place i came to often. I dont know when they are closing for good. Just like blockbuster, hollywood video, circut city and funkoland, this will be another store i loved going to as a kid and cant anymore.

Been to this Toys R Us only once. I bought an item for my little brother but realized it was too small for his age. I am calling the store to try and find out what their refund/exchange policy is and NOBODY answers! Most stores have their return/refund information on back of the receipt, but not Toys R Us. Which is perfectly fine, because they have a website to view the refund policy. HOWEVER, THE WEBSITE DOES NOT MENTION ANYTHING ABOUT LOST RECEIPTS OR EXCHANGES/REFUNDS PAST 90 DAYS! Once again, that is perfectly fine, you can just call the store and ask right? Well no! I was on the phone for more than 5 minutes waiting for an answer from this store and there has been NO ANSWER! Phone just rings and rings and nobody picks up! I had to call the North Riverside store to get an answer. Its holiday season, you know you need more employees than usual, so start having enough employees so they can deal with your in-store customers and the rest of us! I called 4 times!

I was swamped and had my infant with me who wasnt in a good mood at all for waking him up to go shopping thanks to Sherry for providing a great customer service. She helped me get everything that I needed from buying my pool and everything else that my kids wanted. If it wasnt for her I would of been there much longer or would of left because I was dealing with my fussy baby. Great customer services and it was organized and cleaned. Please let her know that I say thank you once more. We will be coming back to shop here.

The staff I met at Toys R Us were extremely courteous, assisting in helping my wife and I find what we were looking for. They also reached out to another store location on our behalf trying to locate an item the no longer had in stock. We really appreciate their going the extra step. Thank you Melrose Park Toys R Us. I give Toys R Us a #10 rating.

I recently visited this store to buy a Gift for a family member. I was there for about 40minutes deciding on items. I went to checkout and noticed I left my wallet in my car. Went to car and saw my car gone. I found out that it was towed! I called police and also said car was towed by Toys R Us when they took me to the police department. Apparently they saw a random vehicle parked in the property for almost an hour and thought it wasnt someones car currently shopping. Now I lost money and couldnt buy my gift. The girl who picked up my call from the police station was very rude and didnt give me towing company info. She said I would have to walk back to store because its outside. WOW!

Good selection of games and toys. Very nice store. Going out of business sales prices were not very low. I hope they will stay in business as projected.

So this was my first experience in this particular location Melrose Park The cashier Mariah was so helpful.. she was so kind And even persuaded me to apply for a credit card. Good Job Toys R Us for having such a delightful employee.

Employees are ridiculously rude. Went for a Pokemon event and was told in an extremely snobby tone that my brother and I were too old to get the free card. Yes the event is geared towards kids but there wasnt even a big turn out (didnt have to stand in line like I have had to do for other events at othe Toys R Us that I normally go to. Plus they still had well more than half the box of cards left) If there was a larger turn out then I could understand but even still, the two women should have been nicer about it. Its safe to say I wont ever be returning.

Only was here once for about 20 minutes to browse around and pick up a online order. Staff was friendly and helpful and it was straight forward on how to get my order. My only concern is the type of crowd that shops here doesnt seem like the highest quality of people (to put it as nicely as possible.)

I had a great experience. I didnt catch her name, but the young woman in customer service was amazing. I called searching for a pool after going to 3 stores and she wouldnt let me off the phone until she located the pool. Thank you

Toys are definitely overpriced. Great selection of bikes and bigwheels. Senior staff doesnt want to be bothered. Good place for last minute toys. Amazon and 5below are killing toy stores.

Best toystore there ever was. It is now going out if business. A truly sad time in history. Get the sales while you can

The MOST UNORGANIZED DISGUSTING STORE TO WORK AT !! the small room to lunch-in , is ABSOLUTELY DISGUSTING! !CANT EVEN EAT YOUR FOOD IN THERE , theres always a mess ! Cant even take your own lunch cause the microwave and refrigerator are a mess ! You wouldnt want to store your food or warm your food in there! The bathroom always smells bad and its never really clean ! There was this day that I went in the bathroom and there was dirty pads on the floor ! I asked if someone could go and clean the bathroom and nobody really took action of the situation , some customers were even complaining to me about the bathroom which it bothered me cause that wasnt my job! Anyways , to top it up with , I heard one time that some of the managers got high and drunked and still had the urge to present themselves to work the next morning ! One of them couldnt even remember what she was doing the day before b/c she was confusing me with someone else ! IN MY OPINION , I think they really should act like grownups and be aware of their responsibilities! Oh and theyre so unorganized ,! THIS is NOT one of the best places to work at or shop even if it looks like it is ! I went in there thinking it would be a decent job but it came out to be the complete opposite !

Excellent help, she understood and was able to meet our needs plus just cause that great job we were also about to get a few more gifts for my daughter 10 out of 10 great customer service

I took my 8 month daughter for first time to a toy store, so I seated her in the shopping cart, after paying any walking out, she did flex her leg and her ankle got stuck between the iron bars, It was horrible, she screaming, me holding her, the shopping cart moving, I started screaming for help, nobody showed up, by the time someone came me baby girl managed to pull her ow leg out. Then they sent one worker to me and she start making responsible for what happened, instead of calling for professional help. They didnt filled a report, or any manager came, since the money truck arrived at the same time it was no hard to choose. We were left alone, the shopping cart specific says that the seat area is ok for my baby. AND IT IS NOT. SHE ALMOST BROKE HER LITTLE ANKLE. I took her to ER by my own. Called corporate office at Toy R Us filled a report, they said that the regional manager will call in 48 hours. Has been a whole week. THEY JUST CARE ABOUT REACHING THE SALES NUMBERS. IS NOT JUST THE WORST SERVICE BUT A DANGEROUS PLACE TO GET Your CHILDREN INJURED.

Its terrible theyre closing all the stores, theyre in liquidation / bankruptcy. Everyone I know is so very upset, its the best place to shop for toys. Lots left in the store, hopefully the sales will get better soon.

A lot of toys to choose from. Lanes was quick. My child was very excited.

Always great and lasting fun for the children and not much exertion for the mom or dad with a little extra cash on hand.

Its not open

The store is really clean and organized. The lady at check out named Adrina was really helpful and seemed like she really liked her job.

The store is well stocked (March) but I couldnt find a worker to assist me on locating a toy.

SOME EMPLOYEES ARE VERY RUDE. NEVER WHANT TO HELP YOU. THE ONLY PERSON THAT ACTUALLY HELPS AND WORKS THERE HIS NAME IS *MIKE LUCAS* VERY FRIENDLY, SUPER HELPFUL. HELPED ME FIND WHAT I WAS LOOKING FOR.

I love their customer service and my daughters love coming here all the time

I came in looking for something that was supposedly in Stock- as per online. couldnt find it on the shelves and found that they had an inventory mistake. Staff was nice enough to look for it but just a little annoyed that I came all the way in for nothing.

A place where you can buy the best things for your childrens...

Going out of business well deserved. The stores would succed if the employees would work for the business and not against it. Each time, I could not find what I was looking for or the employees were not professional.

Was here a week before Xmas, it was clean, staff was helpful and lines were speedy.

My kids love it here. Well organized store. The customer service is alright.

Its very sad that on Thursday all ToysRUs will be closed. I loved this store for years.,😥

Love the store, but some things are too much

Place was a mess, 3 employees in the store, waited 15 mins to get a x box game. Games are over priced, best buy at same game 26 bucks cheaper.

Its nice and so far quiet. Employees are very helpful.

Many employees around the store but seemed lost and not extatic or enthusiadtic seemed as if everyone workin did not want to be there and no empliyee asked customers if they needed help

Great experience, my grand babies will be happy with their Christmas.

Great store but I hate that theyre going out of business.

Cant wait for the Holidays, this place is only packed then.

Good service

Gonna miss being a toys r us kid. I guess I am gonna have to grow up

Staff is really rude. I asked saw online that they had a certain toy in stock and it wasnt on the shelf. I tols a staff member about it snd he just shrugged his shoulders and didnt bother to check. I bought the toy online with in store pickup in the parking lot and THEN they went to the back to get it. Not very enthusiastic about their jobs.

All the associates were so kind and friendly. I loved the fact that even though my child was having a tantrum, they helped calm him down and didnt give my wife and I dirty looks.

Its open!

Well nothing different from any other business its just a toy store nothing special no big Deals they have.

The manager was very friendly. She even went out of her way to give my daughter a free Pokémon album

Sad to see it going. Such a great place for kids and parents!

Bye Bye Toys R Us. We will miss you!

People who works there is very helpful and friendly.

Great selection & good customer service

Too bad were going to miss that place got great toys

Where a kid can be a kid lol My kids love this store

Very clean store and the staff is very nice!

Good coupons allow you to save a good amount.

I got my product on time for my mind but trying to find an employee was a whole nother story to help

Good store! I hope that it can be saved!

Sad to see them closing down. Thats why I gave it a low score

Always find what i need for my kid 💯😊

Toys everywhere always find something. Store looks run down time for an up date.

Clean store... staff was a little slow and unhelpful, but sometimes thats a good thing

The worst service Ive encountered. I do not recommend this location

Lots of toys to choose from. Helpful emplyees.

Youll find good presents for kids party

Nice store but people could be nicer.

I miss toys r us so much. The memories will forever be with me.

My GRANDDAUGHTER wanted to go here and pick her out a gift for her birthday.

My sons favorite place to go . We sure are gonna miss this place.

It has all the speed champion legos

Nice place to spend high price toys

Good place to go shopping, (without the kids)

It has a lot of toy and it might help my daughter with some of her homerwork /project

Its sad the place has been there since the 60s

Sad to see them close. Great deals still going on.

High prices even for sale items (no wonder they are closing) and worst of all they are anti 2A

This place is a run down shack. Its stores like this that’s the reason they are going bankrupt

Best place to shop for childrens toys

I predict the for lease sign in front window by the end of 2018 . This place is a mess I thought I was at a flea market ! ! What happened too toys r us 🐒

Hard to find things in the store. Really understaffed.

Not enough cashiers open to handle the Christmas shoppers and cashiers were not knowledgeable on their registers service was very slow

All the party supplies are finally affordable

The selection and prices werent always the best, nonetheless, TRU will be missed!

Long lines...2 cashiers. But its Christmas 8))

You will be missed! Toys R Us kid for life!

Employees hiding. Only one register open. Very slow.

Screaming kids, below par cleanliness and staff that is in need of an energy boost.

We will miss you!

Sad to see it go shop there for every.

Always find what I am looking for !!!

Today I went to the store to buy a gift card and they have not activated the card yet

Very crowded, very little help, customer service counter packed, will visit store I Downers Grove

Going out of business, but toys are only up to 20% off

Cool stuff here.

Everyone just stood around talking and not helping the customers.

Hard to go in great services

Went with grandson he loved it

There is no price tags on items or miss matched.

Lots of toys I didnt see anywhere else

Happy baby😚😎

Good toys well priced