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Pearle Vision - Melrose Park
904 W North Ave, Melrose Park, IL 60160, United States
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Pearle Vision - Melrose Park
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df
Review №1

Got help from Lori F. she got straiggt to the point and got my glasses just to my fitting would definitely visit again. Thanks for the wonderful service.

li
Review №2

Ms. Graces customer service was excellent. I just did not feel comfortable paying for the entire purchase prior to getting my lenses. I been doing business with them for years and I always place a deposit down until I receive my lenses.

Ka
Review №3

Lori is amazing! She was so helpful and patient during the process of finding the right frames for my glasses. I came in very indecisive on what I wanted and she helped me through each step to make sure I was choosing the right pair. Highly recommend this location!

vb
Review №4

Dr. Daniel Contreras was professional, friendly, and informative. Lori was extremely helpful and patient in helping me pick out my glasses. I told her the styles I liked and didnt like. She listened and helped me pick out some great styles. I am extremely satisfied with their professionalism and friendliness.

Ma
Review №5

They just lost a customer . I been going here for a while but they will not let u know nothing about what insurance they no longer take until u call I believe they should keep in touch with clients if ANY Insurance policy’s they have has changed .. so we could be prepared to look somewhere else..

Ed
Review №6

WORST CUSTOMER SERVICEDO YOURSELF A FAVOR AND DONT GO THERE

MI
Review №7

I was a walk in and was greeted with open arms. They serviced me rgat day and I was so happy. Great customer service

Me
Review №8

If I could I would give this place NO STARS.How dare they charge a mandatory copay just because?$29 for something they are forcing me to take. So charge me more to do less?

Th
Review №9

I did not like the service since the moment I stepped foot in the door. When I was giving my insurance info @ the front desk there were two women employed there that were just laughing out loud and joking around and then using the phone talking unprofessional saying“dude” for whoever they were talking to, like I think that is just rude in front of customers and unprofessional. THEN the woman that was “helping me” didn’t show or even make me feel comfortable with what i was buying didn’t even explain to me what I was getting, didn’t help me look for something or even showed interest to really help, I mean wth. They just act like they just there for the money and nothing else. I just went there because they have a variety of options but definitely never for service.

Va
Review №10

I go here every year since last 6-7 years because of my insurance, they are good but I have never gotten my annual exam done for me and my family without coming back 2-3 times: walking never available, they cancel without consulting patients, make appointments and don’t inform,Last week I confirmed appointments 3 of them the day before and guess what I was told there is only ONE spot mind me I even received reminders in mail too yet they couldn’t accommodate and correct their mistake. Then I was told manager would call me due to this discrepancy , never got a single call from anyone... not even to see if I was interested in making all 3 at different day. APPARENTLY THEY DONT WANT MY BUSINESS.Not professional, nor they care for long time customers.

J
Review №11

Dr. Blase is fantastic, he listens to any concerns that you will have and walks through anything you want in understandable language. The other staff at Pearle is also fantastic- Lori F. helped me out, and pulled some frames based on what I was looking for, and was tremendously helpful, patient, and so chipper- at several points she sang along to the music playing- it brought a smile to my face!

ku
Review №12

Yes I liked the Birthday gift of free sunglesses with purchase of the frames. you need to offer more discounts and dealsThanks

Ab
Review №13

Extremely disorganized. I do not know why they hire people that dont want to work. Sat on hold for 15 minutes while I thought they were checking stock of frame and come to find out they have no idea what the purpose of the call is.Call a different Pearl Vision

Tr
Review №14

Dr Lang is the best and the front staff team is awesome. Great selection of frames as well. The front staff is great as assisting you in what looks good on your face. All are very helpful.

Do
Review №15

I have been going to this location for the last 13yrs and all the staff members and Dr. Lang are all wonderful people giving you the best service. Lori works the floor and she is the best at doing this. She always greets you with a warm smile and is always trying to help you out in anyway. She is my to go gal every time I am there with my family. She has helped me getting glass for my girls and now contacts as they are older. My husband and I always go to her just because she makes us feel at home. Excellent service!

Sa
Review №16

I went in for an eye exam and felt like the faculty did a great job with the COVID-19 regulations! Lori assisted me in finding my glasses and showed great customer service. 10/10

Me
Review №17

I’ve been getting eye exams here consistently on a yearly basis for about 3 years and every year the service is just as good. Everyone is super helpful and all of the doctors are very sweet and understanding. I had trouble finding some frames and Lori was such a great help. She knew what looked good on me better than I did!! They were very willing to help us when it came to price and I’m so glad to be a Pearle Vision customer.

Ro
Review №18

Will never use Pearl vision ever again.took the day off then they called and gave a lame excuse about not having not enough doctors due to covid that except Bcbs if illinois got no help from the manager lost a old customer

Ro
Review №19

Love this place. Dr Lang and staff are amazing. he is so kind and is patient with you and your family. Vanessa was excellent as well. She knew I was on a limited budget and worked with me on my bill as well as price matching my contacts so they were more affordable. They all really truly care about each and every patient.

Me
Review №20

Super happy with the service I received from Lori there at Pearle Vision. I have a pair of rimless glasses that I accidentally sat on and broke them. The place I purchased them from wouldnt honor the warranty since the discontinued selling rimless frames. I purchased replacement frames/pieces to repair them. I had stopped at numerous other places hoping to get my glasses fixed, but because I hadnt purchased originally from them, no one was willing to help. I stopped in at Pearle in hopes they could help since they have an on site lab. Lori stepped up to the plate with a smile and assured me theyd try their best to help me out. Left my glasses and parts and received a call no more than 30 minutes later saying they were ready. WOW! Went to pick them up and they provided the service complimentary. Theyve definitely earned a customer from here on out for my optical needs. Thank you so much Lori! You rock!

Al
Review №21

I was in and out. Staff is great, professional and friendly!

St
Review №22

Dr. Blase is very nice and informative. Made me feel at ease. Will definitely come back for my next exam. Lori was also very nice and extremely helpful. She helped me pick my frame because I was struggling to find a frame that would look nice on me. A very pleasant experience.

JO
Review №23

SERVICE STINKS CALL BACKS STINK WAITING ONE MONTH FOR REPLACEMENT FRAMES WHEN YOU DO T A LK TO SOMEONE YOUR ALWAYS ON HOLD THEY ARE NOT KNOWLEDGEABLE BUT THEY WERE HAPPY TO TAKE MY 489.00 WHEN I BOUGHT THEM FIRST TIME IVE GONE THERE WILL BE THE LAST ALWAYS WENT TO LENSCRAFTERS .

Ce
Review №24

All of the employees are very amicable and pleasant, but Vanessa was extremely helpful. I broke my favorite glasses and needed my new pair for work prior to heading out of town. Vanessa made sure I had my glasses on the date I needed them. Also, I tried a new frame style (round vs. square) and lenses (transitions). As a result, it took me a while to get accustom to the new round frame style. I returned to the store and Vanessa and the girls were still very accommodating and helpful. I was so surprised at their patience and kindness. I actually ended up keeping my frames. I plan to return next year to get a new pair after my benefits renew. This store was excellent overall. THANK YOU!

iv
Review №25

Love this location. Been coming here since my daughter was 2 she’s 9 now and loves getting glasses here. My Wife and Son also get glasses and contacts here. We always ask for Lori. She’s the best!!! Gives great advice and is very professional

Te
Review №26

I purchased new glasses on 12/27/19 from This location after an eye exam with Dr. Lang who is wonderful. I was lucky to be placed with a sales associate named Lori, who was so incredibly patient with my indecisiveness about which frames to choose. I told her a little about what I was looking for, and within a minute, she brought a number of selections. One of those ended up being the glasses I absolutely loved. Thank you, Lori!!

Ch
Review №27

Today was my 3rd time being a patient at the Melrose Park location. I can say that I am once again a satisfied customer. I had the pleasure of being assisted by Lori. She provided me with top notch service on my prior visit as well. Not only was she patient, due to the fact I handed her 7 different frames that I was interested in, she allowed me the time to try them on one by one until I made a firm decision. Thank you Lori for your genuine kindness and superb customer service!

Ca
Review №28

They have great customer service here. I always get treated well and always leave satisfied. Lori is who I usually go to because she is very knowledgeable and caring. She never lets me down! Thank you again. I appreciate your service.

Ve
Review №29

Vanessa was absolutely amazing! I’ve been going to America’s Best for YEARS, I came in here once, and the experience was made to be absolutely amazing. I couldn’t be happier with the outcome or the quality of customer service provided by this location. Thanks so much!

Gr
Review №30

Came as a walk-in after getting my glasses (which had been purchased elsewhere) damaged during a basketball game. Vanessa fixed them within a few minutes and did so with great courtesy and cheerfulness. They also offered to check the calibration on the glasses of a friend who was with me, improving the quality of his as well. All this was given at no charge. Highly recommend!!!

Sh
Review №31

Phenomenal service from Vanessa! Came in last min they were pretty busy but she was so patient with us and helped especially with finding our insurance and even giving us the best deal possible. She was extremely nice and made us feel comfortable and we left out with an amazing deal!Thank You Pearle & Vanessa

Ju
Review №32

Been a long time customer, always a positive experience. Dr. Lang has been the Dr. I see, very professional and always very pleasant.Have worked with Lori in the front with glasses... appreciate how she takes the time to see what would be financially better for me ..a very nice person appreciate her help tremendously!

Ci
Review №33

Ive been coming here for years and yes the doctors have not been consistent but I have lucked out every year to work with Lori, may it be for contacts or glasses. I must admit I have come to trust her input!! I always go in, prior my exam pick out 2 maybe 3 frames at most and by the time I sit down with her I know what I like and ask for her advise on which looks better? Lori hasnt steered me wrong yet as my new pair of glasses have received more compliments than I LOL! Lori is attentive and has quite the knack at identifying my tastes (and I venture to say others as well, as I actually asked for her this last visit, I mean after waiting almost the hour for the exam, least I could do was wait a bit longer for the person I trust.) Lori also makes sure to provide the options available for the frame, lenses, etc and will only steer you if asked to. Never pushy with the options one should select, yet letting you know the pros and cons of each. If you havent worked with her, take the time to wait for her on your next visit. And if you have, you know what I am talking about. Thanks Lori, for smoothing over what began as a bad experience and allowing me to walk out with a smile!

An
Review №34

Ive been going to this office and always receive the best customer service. Yes, it is always busy, but the Associates are good.I would like to point out that years, Lori has been my person. She has been good to my Mom, Sons and I. Kudos Lori!!!! Keep up doing what you do.

Fr
Review №35

Went in with broken nose piece, Vanessa took me right back and replaced both nose pieces, and even changed it on my other pair with out asking. I was very happy with the service and highly recommend pearlvision it’s always my go to. You always leave satisfied. Everyone is so great !

St
Review №36

My glasses were broken and when I initially brought them in to be fixed, I was told theyre beyond repair. Some time later, I entered this Pearle Vision and told the optician I know that these glasses are unfix-able, please help me find a new frame so I can reuse the lenses. Imagine my surprise when Sandy, the optician, looks at me and says that these can be fixed. Lo and behold, less than 10 minutes later I walked out with my glasses, good as new again. Even though it might have been more profitable for the store to sell me a new frame, especially when I walked in with the intent of buying one, Sandy prioritized the satisfaction of a past and potential future customer. You better believe that I will be returning here soon when its time for my annual eye exam.

Ga
Review №37

I’ve been coming to this location for years , this time around Lori made my experience great . She was patient with me as I picked out frames , and even helped me choose the right ones. When I asked for her opinion on how certain frames looked on me , she gave me her honest opinion whether they looked great or not, which made it easier for me to choose . Overall good and easy going experience. The ladies made sure to answer all the questions I had .

Me
Review №38

I am a patient at Pearl Vision in Melrose Park, Illinois. I had my yearly check up today, Lori F was my Customer Service Rep, She is Awesome, She always pick my Frames for me. When ever I need to go to pearl Vision, I ask for Lori. She knows what I want, she’s so knowledgeable of all the frames I request, and she know right away if the frames are for me or not. Lori treat me like family. She know what I need and she lets me Know. She’s so pleasant, when she’s working with me, she greets the new customers who walks in. Lori is a Great Employee and I Thank God for her. I have been a patient for over 20 years. And I recommend my family and Friends to pearlVision, and to ask for Lori she’s the Best, and she is great at Multitasking... ♥️

La
Review №39

Just pick up my glasses and I’m so happy with my purchase. I had picked out a pair that I liked on Saturday forgot that I left my card at home I was supposed to come back on a Sunday and I wasn’t able to make it back till Monday. Soon as I walked in Vanessa remembered me And without looking up anything she remembered What glasses I loved, was in and out within 10 minutes. Keep up the great work!

Ka
Review №40

The facility was very well clean and maintained social distance. As soon as we walked in our temperatures were checked and we were asked to wash our hands. All the staff followed all the protocols and it was appreciated

Ja
Review №41

I had a really great experience here. I hate glasses shopping but Vanessa was friendly and knowledgeable, she helped me with everything. This was the first time I’ve look somewhere outside my eye doctor’s store and she really helped me figure out the process. Not to mention I received them in an hour. Way to go Pearle and Vanessa I have officially found myself a new optometrist 😃

Li
Review №42

Severely overpriced frames and lenses. Even with insurance I still paid almost $400 out of pocket for a single pair. I did not purchase designer frames. Charges per lens and add-ons. I researched similar frames online and found them for half the cost, including high prescribition lens. When calling, hardly anyone answers the phones. Its taking 2 weeks and I still have yet to receive any updates, I was told they would take a week our less. Then said glasses would be delivered to their office the next day. Still waiting.

Ca
Review №43

Fantastic Doctor and support staff. Dr. Blase took his time to recheck my vision and explain what was happening to my eyes. And Lori was great in assisting me to find the perfect frames to accommodate my prescription.

ad
Review №44

*Lori* was my sales consultant and was absolutely amazing! She not only helped me with deciding which glasses were suitable for me, but she was also very patient and her demeanor was extremely pleasant. I would highly recommend anyone going to this location to seek help/advice from her. Thank you Lori for a great experience!

ma
Review №45

5 stars hands down. I have been going here for years for my Family and myself. They are very professional and give the most thorough exams. A huge shout out to Lori she is the best, she is always professional, friendly, she is so knowledgeable. She always helps us choose the best glasses that suits my sons needs and style that fits him best. She is the best at her job. Thank you Lori for keeping us keep coming back.

A
Review №46

Came in for appointment everything was fine with my doctor visit waited a little longer than usual but that’s understandable when it’s the end of the year. If I could give 0 stars I would to the checking out process. I waited too long to check out I had to wait for one sale person to help me out when there was plenty other sales persons available. My kids were already tired and exhausted so I just ended leaving.

As
Review №47

**also posted this review on Yelp**The customer service I received at this Pearle Vision from Lori was absolutely above and beyond!! Due to oversight on my part, I had forgotten to pick up a pair of trial contact lenses they had ordered or me in June of 2018. I suddenly remembered them as I was out of contacts, and tried to pick them up. Unfortunately, the brand they had ordered a trial for was no longer available. I was upset because I was previously without insurance, so had paid out of pocket for the exams and glasses last year. I did understand that I needed a new exam so they could fit me with a contact brand that was still available, but still very upset that I felt like I had wasted my money the year before (I know it’s my own fault, but being unemployed can make you ONLY focus on finding a job and forgetting everything else). In short, Lori knew I was upset and did EVERYTHING she could to help with my situation. She offered a discounted exam for new contacts, and even informed me of their price match on some contact brands. I now am employed and have insurance, and with the insurance coupled with Lori providing some price matching, I was able to get new contacts plus prescription sunglasses which I’ve never been able to afford before! I WANT TO PERSONALLY THANK LORI FOR HER AMAZING CUSTOMER SERVICE AND UNDERSTANDING WITH A CUSTOMER’S SITUATION TO PROVIDE WHATEVER HELP IS AVAILABLE! Pearle Vision, Lori definitely deserves some commendation!!!

Ar
Review №48

Recently went into to Pearle Vision to get some frames fixed. I had no appointment and was graciously helped by front desk who immediately had Lori assist me. Lori was a pro! In and out of there in less than 15 min, gracious, attentive, and knowledgeable. Thank you so much for helping me Lori, I anticipated a much more stressful day to get these fixed! :)))))

sa
Review №49

Vanessa Sandoval was a great helper finding the perfect glasses for me. She was very patient and showed me many options. I will definitely go back thank you Vanessa for your help

er
Review №50

Everybody is very professional, very accommodating, they made me feel so welcome. A very satisfied patient here and I would recommend Pearle Vision, Melrose Park to my family and friends.

De
Review №51

I dont know where to start! Dr. Roberts made the exam so worry free and she detailed everything and answered all my questions. Lori was so much help picking out my husbands glasses and very very knowledgeable. Lori made the visit so much fun and has a great personality to work with the public. We will never go anywhere else!Thank you Lori!Don and Deb

ja
Review №52

I was hesitant coming due to COVID-19 but still decided to go since my glasses broke and I had no choice. When I initially called to schedule an appointment it took almost 30mins just to schedule, the process was way to long and slow. And then they want to charge me an additional $30 for something I didnt ask for yet the explanation made no sense. Whatever I came in they took my temperature and I had to wash my hands, everyone was wearing mask, great right? NOT really there was way too many people in the building definitely more than 10people I felt very uncomfortable and was ready to leave if it wasnt for my glasses. I paid so much I have never paid this much only positive thing about this whole thing is getting my glasses in an hr other than that Im not satisfied nor felt safe. I will not be coming back.

sa
Review №53

Very nice people, very accommodating and knowledgeable. Doctor was cool and friendly. I had the pleasure of working with Lori super nice with a beautiful smile. The staff made doing something no-one really wants to do an enjoyable experience.Thank you staff and a super shout out to Lori

Ta
Review №54

Was very pleased with the service Lori provided us. She gave us thorough information that was very helpful. Also loved the style selections as well.

Iv
Review №55

I am writing a review on behalf of my grandmother. She wanted me to mention that she was taken care of with great care and detail. Not only was she happy with the great customer service, she was so happy with the results of her new glasses. She will definitely continue to do business with pearl vision and recommend friends and family.

Ke
Review №56

This is my second experience in Melrose with Lori. Picking out frames is usually very difficult for me. When I go see Lori in Melrose she makes it very easy and enjoyable. She helps pick out frames that not only look good on me but are affordable. Shes great and look forward to buying my next pair of glasses from her! Thank you Lori!Mike T

Gi
Review №57

Always have wonderful service at Pearle Vision in Melrose Park. My family and I have been seeing Dr. Blase and Dr. Roberts for years. The support staff really knows their glasses- especially Lori. I trust her completely to find the perfect glasses for all of us!!

Ya
Review №58

Dr. Contreras was great with my 5 year old. I would highly recommend him and all the staff. Overall great service

Ch
Review №59

Lori F. was very friendly and helpful. She helped with choosing a pair of glasses that were a perfect fit for me and affordable.

Ta
Review №60

I came into Pearle vision 30 minutes earlier than my appointment at 12:30 and its now 1pm and theyve seen everyone in the waiting room but me and now Im late for other appointments I set for today. This should have been an in and out check up. Now that Im leaving they expressed that I can be seen by the doctor. It was only one other person and myself. The other doctor had already seen 7 people while I was waiting!

Be
Review №61

Vanessa was friendly, knowledgeable, & very helpful! Best employee there. Also originally I was told up to 10 days for glasses but got them in 4 days. Thanks Vanessa

Il
Review №62

Excellent service from Dr. Blase and his staff and the new technology used, made my experience at Pearle Vision easy and great. Lori made me feel like a superstar as she helped me pick out the perfect glasses! The best thing? They were prompt with my appointment time.

Na
Review №63

Very professional staff and doctors. Great selection of eyewear. Vanessa provided wonderful customer service and was very attentive and helpful ! Definitely recommend this place and get Vanessa to help you out !

RM
Review №64

Although the eyes doctor is nice and kind, they have a bad customer service , I have been there twice and this second experience was the worst! My son was trying to do his contact eyes and the lady who helped him was showing him attitude all the time while he was trying to put the contacts on!Every time I asked something she always answer literally with this face 🙄.Definitely not going back.There’s so many places they offer you more than only a nice place.Customer Service is everything and if your not patience enough to answer basic questions, what you are doing working in the business!

Cl
Review №65

We have been clients of this location for over 18 years. We keep coming back because of Dr. Blaze. He knows us by name and our health & eye background. Also, Lori at the front has a SUPERB Customer Service approach. When I walk in and see her there, I know it is going to be quick and easy. She knows her job and excels at assisting clients with their eye needs. What a Great Team!!!!

Th
Review №66

So I go there to buy some new glasses and they give me the glasses that were on DISPLAY!!! Why are you selling the glasses that were on display everyone wears those and touches them! If I’m going to pay good money for my glasses they better be brand new from the manufacturer! Disappointed... I made them order me a new pair and I’m gonna make sure they’re a BRAND NEW PAIR or I’m ranting on YouTube about it and cancelling you guys on twitter!

cy
Review №67

Had a excellent experience throughout my doctor visit, Dr was amazing made sure my eyes were healthy and even gave me samples for my dry eyes that I didnt even know I had. Vannesa was very helpful and not pushy she gave me options and suggestions without any rush And lucky me my glasses were ready in an hour. I would definitely use them again.Thank you Pearle vision

ja
Review №68

First time here and the staff was great and super friendly. Brenda took care of me and she was very helpful. Came in for contacts and will definitely return for glasses! Will recommend this location to others.

Ir
Review №69

I had a great experience with Lori. She was very professional and knowledgeable. She saved me a lot of money also. She had a great personality as well.

Ro
Review №70

Sales Consultant Lori, I have been purchasing frames since 2014, I purchase several frames from Lori.She knows her product and the exact frames to show you. Lori is a very valuable Sale Consultant to Pearl Vision. Lori is the only person I deal with. I have sent Lori several customers, and they all say she is excellent.

Jo
Review №71

I understand the world with coronavirus and precautions need to take place but I came with my grandmother who is 73 and was told I can not sit inside of the store, now as I’m sitting here they are just letting anyone in. A lady is in there now with 3 kids, another group of 3 walked right in. Also want to mention the lady who came to talk to us was rude.

de
Review №72

I made an appointment at this store, at the advice of a friend... Best move I made.... The service from Lori was impeccable, she was very courteous and attentive.... Everything was explained crystal clear...i will definitely be back because of her alone.... there should be more people like her everywhere I shop

Ol
Review №73

Ive been going to Pearle Vision since I was around 11 and have always had great, fast service. Lori made the experience even better! She provided great advice and made everything very simple and quick. I will definitely be asking for Lori the next time Im in!

No
Review №74

I have to say this place is great, you don’t need to schedule an appointment a week in advance, everyone is very awesome and friendly. I had the pleasure to be taken care by *Lori and she has a great personality and very professional. Location is very convenient and there is a parking lot right in front of the place.

An
Review №75

Was not happy with my new eye Ins ... but Emma Jimenez took my eye and health Ins cards... and came back to me with GREAT SAVINGS!!! If she didn’t help me, I wouldn’t have the great savings that she found through my insurances’ ....Thank you Emma, I will be a repeat customer and let other friends/family/ coworkers know how well you treat people.

sh
Review №76

Had a gr8 experience with Lori completing the fitting for my trifocal lenses. She was very patient & explained details very well. This is my 1st time obtaining trifocals.

Da
Review №77

Great staffs and got out the door in less then a hour and got my new glasses thank you Lori for helping me with my new glasses.Highly recommend going with her thank you!

Me
Review №78

Everyone here was very nice and professional. Grace was really informative and kind and gave great feedback about my selections so I was sure I got the right ones for me. Dr. Roberts was quite personable and friendly. I highly recommend!

Ke
Review №79

My family and I have been going to Pearle for years. The doctors are detailed and professional. They have awesome customer service. Lori F. is the BEST!!! Always friendly, pleasant and helpful!

Yz
Review №80

They’re a great place to go to. Sandy R is super kind, helpful and understanding. She helped me get glasses in 20 minutes. Great personality and excellent customer service skills.

Jo
Review №81

Love this place! Love Dr. Lang and the people there! I always return back to this place, thanks Pearle Vision!

Mi
Review №82

My family of 5 (my husband, myself and our three young adult children) had an awesome experience with Vanessa this evening. From helping us select frames to explaining my benefits, her customer service was absolutely superb! Thank you, Vanessa and the staff there! I highly recommend Pearle Vision in Melrose Park, IL

Li
Review №83

First time here and the staff was great and super friendly. Lori took care of me and she was very helpful. Came in for glasses! Will recommend this location to others.

Li
Review №84

The doctors and the staff here go above and beyond to make sure youre satisfied and seeing your best! They are very knowledgeable and especially helpful when your new puppy chews your glasses!

Er
Review №85

I recently made an appointment at the Pearle Vison in Melrose Park. As soon as I entered I was immediately greeted. I was seen by a doctor very quickly. I sat with Lori who was incredibly insightful and patient with me. I definitely recommend a visit if you want quality customer service from people who genuinely seem to care about your eye care needs.

Ma
Review №86

Lori and Dr. Blase took their usual great care of me today, and are so easy to work with. I appreciated the friendliness and good humor during a task which otherwise isnt exactly fun. I highly recommend them both!

Er
Review №87

Lori is fantastic, she has a lot of patience, especially im a senior. I recommend pearl vision to anyone who needs glasses the team there is great! I give Lori a big 10!!

Ad
Review №88

Lori helped me with my contacts she was very patient and was very kind I really enjoyed having her to be the one to teach me how to use contacts I will definitely recommend her and Pearle vision in Melrose Park again

20
Review №89

My wife Jocelyn and I been going to Melrose Park Pearle past 2 years and every time customer service has exceeded our expectations every time. The last visit by my wife Jocelyn was assisted by Lori. Lori did a awesome job in helping Jocelyn in choosing the best frame for her new prescription. Also Jocelyn got sun glasses, progressive and a pair or reading glasses, and if thats not enough Lori also helped me with a pair of sun glasses as well. Lori has been a big help as well as the rest of the staff in providing excellent eye care. One more thing location played a big part of our decision in choosing Pearle Vision Melrose Park. Thanks to everyone!Jeff and Jocelyn Noftz

na
Review №90

I was there to get glasses with my spouse and associate Bayan helped us. She was awesome and had excellent customer service skills. She helped us with finding frames and we were there for more than 30 minutes on looking and deciding on frames. She also looked up to see if frames came in different colors. She went over the insurance and explained all costs and discounts.

Ci
Review №91

I hadnt had an eye exam in several years, and desperately needed one as well as new glasses. My experience from the greeting upon walking in for my appointment, to a very thorough and pleasant exam with Dr. Blase, choosing frames and delivery - all were flawless. I will def. go back and highly recommend this provider.

Ti
Review №92

This place is great ! Very experienced optometrist... with my insurance I did my eye exam , picked out my frames , and got my glasses all in the same day!! Very organized, will be returning back.

Al
Review №93

Pearle Vision has been nothing but amazing in helping me with getting my contacts and glasses, time and time again. Lori, especially, is one of the best employees there, always ready to help me out with my orders, and helping me pick out frames when needed. I couldnt imagine a better eye care center!!

VA
Review №94

First time and everyone here was very nice and professional, Grace and Brenda took care of me. Grace was really informative and great feedback about my selection, Brenda was very kind and professional. I highly recommended!

Ci
Review №95

Wonderful place. The Dr.s are great and very thorough and caring. Lori was great! I found a pair of Coach frames that I did not already have and she made them work with my ni lines. Cudos to Lori!😍

Wh
Review №96

After my glasses floated away somewhere in the Pacific after an epic vacation (dont ask), I found myself urgently needing replacements. Stopped by Pearle Vision for the first time, and was pleasantly surprised by the amazing staff. Claudia was very helpful in booking (and rebooking) my appointment after travel delays. Dr. Mary Roberts was phenomenal - she checked my eyes both with and without contacts, and found that my contacts were actually at the wrong prescription. Her expertise as a clinician (and professor) was clearly apparent - Ive had glasses since I was 3 years old, and this was the most thorough eye exam Ive had. To cap it off, Lori was fantastic in helping me pick and adjust my glasses. Shes personable and really made the process fun! All of which is to say, I will be coming back with the rest of my nearsighted (lol) family. Thanks Pearle!

Al
Review №97

I arrived a bit early for my appointment and was immediately greeted and helped, which was nice. DR. NORMAN BLASE was very friendly & a great conversationalist. When choosing glasses I was helped by LORI who was able to find the gold aviator style I was searching for in a brand that was completely covered by my insurance! I hesitate on giving this location 5 stars because LORI did not give me the option to choose add-ons for my glasses. She simply told me how much my glasses were, which included ALL of the add-ons. I questioned the price & declined various options I deemed were unnecessary for me, which brought the price down by $150. If she gets commission then I don’t blame her but it was a bit irritating that I wasn’t given the option nor an explanation prior to her giving me the price.

Sa
Review №98

This place is great to get glasses. The person who helped me, Lori, was nice and taught me how to use contacts. Everything was easy going. Totally recommend!

Be
Review №99

Been coming to this place with my family.And we all needed eye glasses , the staffs will treat you with a great customer service with a smile and professional manner. I highly recommend this place to everyone who need eye glasses. Thank you Zita, Lori and the whole staffs.

Gl
Review №100

Great service with Lori, she was very informative and helpful in suggestions of frames.

Information
19 Photos
100 Comments
4.3 Rating
  • Address:904 W North Ave, Melrose Park, IL 60160, United States
  • Site:http://www.pearlevisionmelrosepark.com/
  • Phone:+1 708-343-9009
Categories
  • Contact lenses supplier
  • Eye care center
  • Optician
  • Optometrist
  • Sunglasses store
Working hours
  • Monday:9:30AM–6PM
  • Tuesday:9AM–5PM
  • Wednesday:Closed
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–6PM
  • Saturday:9:30AM–6PM
  • Sunday:9:30AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • Transgender safespace:Yes
  • LGBTQ friendly:Yes
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