I wasted 2 whole hours when it was supposed to be 30 minutes. I highly recommend you get your hats from somewhere else. I went to buy a hat for my boyfriend to surprise him but I ordered two so that we could match with the design he liked. Bianca (the worker) told me it would be done at 6:50. At 6:52 it wasn’t done and she said it got messed up a bit. I came back about 20 minutes later - STILL NOT DONE AND MESSED UP COMPLETELY. She started to make another hat which was not even in the color I had wanted because they didn’t have any more. I wasted more time, missed appointments, and that hat was MESSED UP as well. Horrible experience and a waste of time. If no stars was an option, I’d put that.

This happened Tuesday, July 14, 2015 around 6:15 pm. My son went to the store with the intention of buying two caps and after looking for a while he grabbed what he wanted and went to the cash register 20 minutes earlier than the store was supposed to close. When he approached to pay he realized that he had left the wallet in the car and told the seller that if he gave him a minute he ran to the car and looked for his wallet he was walking with a friend and the friend would stay inside the store to guarantee that the regrasaria. The employee rudely replied that he did not work on commission that he did not care but that he would not wait and that he would leave the store he was going to close. this 10 mins before 7:00 pm, which is supposed to formally close the mall. My son calls me and makes me the complaint which I proceed to call the store and ask what happened the employee grocero told me the same as he had to square and clean the store that he worked the hours he was told and already that he didnt charge for commission and blah blah blah he didnt care that he was an American company and that if they wanted him to stay longer then they would pay him more. To start the caps is a luxury not a necessity. Someone who has a pride in work and loves what he does and his company does not think so he thinks that the more he enters the company even if it is not his property, it is profitable for everyone. Unfortunately, people like this are the ones in front of these stores and many on the unemployment lists with better preparation and desire to serve the customer. Then if the Americans want to take their stores from PR we cannot complain.

A super pity service, I do not come back, the supposed manager treated me and my dad very badly