Hello. Do you still carry the iPhone 11 at this location ? If so, do you have any in 256 GB? Nice people at this location.Edit: Is there a phone number I can call to reach an actual person at this location? I called the number that listed on here and it brings me to an answering system that won’t let me talk to a representative that works here.

I went into the store to look for a new phone and to upgrade my plan. They didnt have many phones in stock (which I understand). But the sales person left me to look at phones and said he would come back. 10 minutes later another sales person came over and wasnt much help and showed me 2 plans to pick from but told me to do everything online. I was wanting more assistance with doing all this, but never did I get the impression that they really wanted to help. Ive never had an experience in this store like this before.

I waited for two hours before getting helped while several people went before us after we were told we were the third party in line. When I finally got helped I was told they only had one iPhone 13 max pro color. Cindy, the rep, was extremely rude along with the two other ladies behind the counter. After a terribly pushy sales attack, they mentioned that calling another Verizon store to check for another color would “never lets you talk to a real person and you’re wasting my time.” She handed me a phone, that she didn’t set up, and told it was ready. Four days of phone calls and promises from Cindy, it still doesn’t work.

It was ok the ones who was working tried to get to everyone as fast as they could. There like anywhere else need more help. They done great taking care of my needs.

Just call into the customer service line and speak to a rep through there or get online and shop there. Went in due to replace my wife’s lost iPhone XR, I missed the beginning of the conversation due to parking the vehicle. When I got in the sale rep was trying to sell her the newest latest greatest with a new line on the account, once we got that straightened out. We were still only lead to believe that the base model iPhone 12 was the closest in stock to what she had. So we bought the iPhone 12 and was told that as long as the phone was not opened it could easily be swapped out; due to the nature of my wife’s job it was imperative that the phone be replaced within 2 days so ordering one was out of the question. Later that day after finding it’s impossible to do a good inventory search on the website I called into the Customer Service, and find out the exact phone we went in to replace was at this store the whole time. Was able to exchange for what we wanted but not before getting informed there’s a $50 restocking fee. Literally was lied to by omission about their stock and was outright deceived about the exchange process. Horrid experience, save yourself a headache and go anywhere else or visit the website or call into the customer service, literally do anything but go here.Edit: Reply to the owner, can I count on a credit to my account due to omissions of your employee and the added cost of restocking an item when the item we specifically requested was at the location the entire time? And where does this get escalated to? How can I follow up with that escalation so that some action is take place and so that others don’t have to bear the same burden

Derek Edmondson is really nice and cool give him a raise

Good place to get a new phone

They made me stand outside and wait. Then when they came to the door I explained I wanted to purchase a new phone. The young lady told me to go home and use the app or online to buy it. There were no other customers in the store and they would not let me come in to buy a phone. I went home and got online to maybe purchase it online. well they wanted me to buy it and pick it up in the store, the same store I was just turned away from. NOPE! not returning that place. I was already there. I will buy it somewhere else. You cannot even call this store to speak with anyone, number goes to a menu to talk to national sales, no option to speak to anyone in the store. Terrible customer service here. Use the store in Bucyrus or the one on the other side of Marion - they will let you in the store and be happy to sell a device to you and make you feel welcome.

Went to the door to stand on the spot they had marked to get service. They open the door hand made me feel like they didn’t want me to come in. The employee made a comment about my mask and how I was wearing it. I fixed it to their liking then asked for help in ordering three phones and they said it would be better for me to go home and do it. Seemed like they didn’t want to help at all very unprofessional. I am in retail sales and would never make a customer feel like they were a bother or had the plague. Sounds like they need some better training and how to treat people!

When I got to Verizon there was one lady taking care of a couple, a guy checking people in and there were two girls..... three of us walked in at the same time.... the two ladies disappeared so it left one guy checking in, thats all he did and the other lady taking care of the customers so I would have been there forever and I think two of us went ahead and left.... Not a very good review today

Ive never been treated so badly. I was made to feel like I was 3 years old AND NEVER USED A PHONE BEFORE. I watched as an employee deleted apps on my daughters phone that the employee didnt agree with which is completely unacceptable. I will find a different carrier as soon as our contract is up. I took the phones they couldnt fix across town to the other store and in 15 minutes BOTH phones were working like new. You really need to get with your staff on good customer service and letting them know if they dont know the answer ASK SOMEONE WHO HAS MORE EXPERIENCE!

Don’t waste your time going here. Call the customer service line.

Derek is courteous and quick informative

Honestly Verizon cannot do a lot of the things they used to do with Our Phones and Other Electronics,they always took that extra moment to fix Our Problems. Sadly with the Co-Vid Virus Our daily living has changed so much.Staff is at Bare Minum #s but Bless Them they still do all their capable of accomplishments.

Phone took a dump and had to replace it but they wouldnt had to wait for one from headquarters

HORRIBLE service, and they are either incompetent or they lie to your face. Added a phone to the account for my father-in-law, who was in bad shape and recovering in a nursing home. With COVID, we cant visit, so we thought this would be a way to try to stay in touch. EVERYTHING about the order was different than they told me. I wanted to just pay for the phone outright, they put it on a payment plan. I was quoted $10/mo access since its not a smart phone, its $30. Was told it was $30 for activation, it was $40. Had not even gotten my bill for the next month yet when he, unfortunately, passed away. Went to cancel the service on that line and was told I couldnt because it was on a payment plan that I didnt want in the first place! An hour on the phone with customer service seems to have it worked out, but Id stay away from this location

Do not buy any new phones!!I bought 2 new phones($900 each)not even a month ago and 1 of them had a manufacturer defect.they had to send us a new phone.well I received alike new one but Im still being charged$900 for the like new replacement phone and Verizon wont do anything about it....So apparently we are all better off buying our phones off Amazon or eBay!!!I will be letting BBB know about this!!

Excellent service and no waiting

Sucked, waited an hour only to have them tell me that they couldnt help me with address change!!

Manager was rude and giving my husband dirty looks..

Jake did a fantastic job of getting my account squared away in a timely manner! 😍

Very helpful

I received excellent service. Fast and friendly.

They came out to us. very fast, very friendly

Worst customer service ever! Waited almost an hour with 6 people still in front of us! No help in sight! Plenty of employees in the back though. None of the employees seemed to care. Will never return to this location!On a bright note....headed to the Verizon store on Delaware Ave! Best service Ive ever had!! Got our problems solved and was in and out in 30 minutes!

Customer service was really nice

Jake was really helpful and answered all of our questions. He was very patient with us. The store is comfortable. It seems well laid out.

I WILL NEVER USE THIS STORE.

I would recommend this store to anyone. Your employee Jon is one intelligent person. Answered all my questions and so far has never steered me wrong.

Waited to be told they can’t do anything. You’re better off calling the customer service number. I have no idea what the point of having a storefront is.

The first time I went in there I was trying to upgrade my phone service &purchase a new phone and nobody seemed to want to help. The girl actually said she didnt want to sell me a smartphone since I wasnt sure what I was going to be doing with it. A few weeks later I went back in & had a really nice and helpful guy. I left with a new phone and more data without breaking the bank.

I dropped my phone, cracking the screen. Cindy, my Verizon rep discussed all my options from an inexpensive screen repair to a new phone. Since I had said I was tech downsizing and didnt want to increase my monthly bill, she and John checked my offers and I decided to fix my screen and bought a PALM as a companion to use while my other phone was fixed, allowing me to pay it off on my special plan and get a second (and future primary use phone) at a very special price. I am quite satisfied.

Absolutely do not go here... They will swindle you. I went to a different store to deal with a different thing on my account and found out the sales person added the protection plan to my phone without asking.. I believe her name was Amy... She also swindled my mother in law into buying $100+ dollars worth of extras that she didnt need. Claiming the phone didnt come with a charger and forced her to but a wireless charger.DO NOT WASTE YOUR TIME OR MONEY!!!

The 1st time we went into the facility the sales people were wonderful and very friendly. We spent over $ 2000, along with lifetime warranties on screen savers. The 2nd time however, we went in to have them replace it one of the screen savers that had cracked. We were told that they no longer put the screen savers on. REASON..they cant do it they are too hard to put on, but we could pay over $40 dollars and they could try ...(remind you its under warranty and free) The customer service in this facility went from top notch to virtually nothing. After spending over $2000 in being told they can not put on a screen saver because its too difficult, I will not be going back.

Excellent, Excellent working crew...

One of the better Verizon stores that Ive visited. Its spacious where some of their venues are very small and cramped. Displays are laid out well allowing for good flow through the store when browsing. The only downside is the wait time. Expect to be in the queue for quite a while.

Agent was quick and got me in and out with a new phone in under 30 minutes

I had a simple transfer for them to do with 2 of their phones. I was given a paper and sent out the door.. VERY POOR customer service

Treat you like a welfare recipient. I’ve never seen such unorganized customer service in my life. Poor management.

Definitely the best out there. Would pay whatever to keep service.

Horrible service!

Great service from Che. You are a great employee keep up the great work and thank you for your patience with my lack knowledge. Thank you again Che

Great place to get a phone. Customer service is awesome. Will help you with your every need and find a play that works for you.

I went into the store on a Saturday. I was told that my screen went out on my phone but I had insurance so they would order me a new one. Told me that it would be overnight. Well I waited till Monday since I figured mail dont run on Sundays. I got home Monday night and still no phone. I called the store and they lady in a very rude tone stated that if the phone order was done late Saturday then the phone probably wouldnt of shipped till today (Monday) and that I would receive it tomorrow (Tuesday)....Tuesday I got home after work and get again no phone! I informed my husband who then called the franchise to only be told they never order the phone! He sat on the phone for 2 hours and they finally put in a order for a phone and was told I wouldnt receive it till Thursday. I ended up getting the phone Wednesday so long story short I will never go back to the store again and will only call the franchise for now on.

They fix my phone but I felt badd for a couple other older people that had to Wait outside to get help.

Stood in line for customer service just to be told we dont do that anymore.Since when does Verizon dont help loyal customers?

Greeted at door, put on waiting list, sometimes wait is long. Feel they need more staff ON FLOOR CERTAIN DAYS.

Jake was really helpful!! Great service

On of the staff members was rude to me

Great staff

Derek is very professional

Good people but need more help!

They must have had people call in sick. Long wait time. Service was great other than that.

Slow service...not sure if I got what I was requesting

Got a new phone and they didnt help me with any thing,like transfering my pictures or my contacts had to go back out and they help a little bit but next day went back out with my grandson and a young man name Chandler was a big help

Always a wait to get help, but once I did get help went quickly. Do not like that evertime I go in they try to get me to change my plan. I will ask when I am ready to change things.

Our go unlimited didnt start when it was supposed to and it has been many confusing trips back since then to get things squared away...veterans discount wasnt added right the first time either

Told me buy one get one free then billed me for 2. Verizon is ALWAYS a rip-off. Added a $40.00 upgrade fee without telling me.

Good just need more help some days

But my Galaxy S9 plus from this place Top Notch staff help me explain a lot of things about my new phone things I didnt know things I do know now and even made suggestions as to a few extra peripherals that I needed or could use will definitely be going back here when the new Samsung phone comes out

Wait time was long. A nice lady came to assist me and I told her that I could not access Verizon on home computer. She gave me a numerical password. It didnt work. I drove from Bucyrus to Marion to get access to email links related to new phone program which I recently switched to. Two trips to Marion and I still cant access the terms of my new contract or access Verizon site. Totally frustrated:)

Fast service this day but not always.

Best bang for the buck in the cellular world. Take it from someone that is from Marion but have been border to border, and coast to coast, the staff here is knowledge, friendly, and willing to resolve whatever situation a customer can throw at Them. Major props to My Friends and Business partners at Verizon on Marion-Mt. Gilead Rd!

Drove here to look at the various phone varieties for an upgrade, when I was ready they basically handed me a paper and told me to call the big Verizon customer service to basically help me. KInda useless to drive here when everything is handled online nowadays.

This place gets me everytime. I go buy a phone that is supposed to be on sale for 770$ get bill it shows as original price of 990$. While there purchasing the phone I buy a zagg screen protector, for 49$ and ask the lady if it breaks I can bring it back here for a replacement. She say of course you can. 2 weeks later I broke it took it in and was told . Oh you cant replace that here you have to go to there web site and replace it there . Which 10$ dollars just to ship it out. So much free replacement guaranteed for life of phone .

Fast service not too long of a wait very friendly employees

Horrible customer service and always expect an extremely long wait time when visiting this store. The store itself has plenty of staff but, they are very unorganized. Today I visited the store expecting a 30 minute wait and about 20 minutes into it one of the staff asked me if I had been helped yet and I replied no. He said someone will be right with you! 30 minutes later I left with no one ever helping or offering help. I will never go here again and am also considering a new cell provider

Very happy with my experience! Answered all my questions and very friendly! Thanks!!

Just had a question and they were more than happy to help. Appreciated the service.

Ben and Jay were awesome, speak to either of them for a great experience.

Jesse is the best rep I have ever worked with and always ask for him

Great store, very helpful staff and efficient service.

Not sure why the place is there!! Had 2 customer service people call me a liar and then offer no real customer service in the store, they just give you phone numbers to call!!! Kinda a waste for the building and my drive there and my time!!! Thanks for nothing Verizon as usual!!!!!

Counted 8 empolyees, 3 customers. And yet I waited 28 mins for my name to be called. Worst Verizon store....period.

Best time in and out in a long time

Extremely poor customer service. Called to put a product on hold, double checked it was the proper product. When I arrived they did not have the right product. Staff were unorganized and unapologetic.

Slow, slow, slow, pathetically slow. Did I mention how slow they this place is? No matter what reason you come here you are going to wait at minimum​ 1 hour before anything happens.

Great experience. Jon was great

Some times its good,some times its not

Terrible customer service, employee had no clue how to fix what was wrong with iPhone... so needless to say go to go wireless in Marion.. and they had it fix with in minutes...

Sick of there prices ripping people off

Awful company I switched to straight talk just to compare and that actually works better for me with a limited data for $55 a month and I data share on my computer and use over 80 gb a month and not costing me any extra and get better service in more places then when I was with Verizon so stop overpaying for a name

Clean, willing to find out what your needs are

My problem with my cellphone was corrected immediately.

They most definitely need more hrlp

Great experience

Excellant salesman.

The lady acted like I was imposing on her day. Not too eager to help me with my phone issues

Slowest Verizon store in the world walked in and spent over an HR waiting when there was 2 people in the store.

Phone store mediocre service

Ask for Ben when you come here!

Service is getting better

Always busy takes hours to be seen

Absolutely hate this store they consistently make mistakes doing upgrades or anything else i can honestly say every time i go in there they mess something up and i have to call Verizon customer service unless i use the machines to pay my bill but hey at least they are consistent

There always looking for a way to screw you

Slow Service over priced

Slow.then got to watch other employees just play on their phones why I waited to buy an accessory had to leave then come back because was taking so long had other obligations

Service was a little slow but overall I was taken care of.

Long wait times and they will try to sell you extras.

Was not giving info on insurence