Great location however the middle age Caucasian woman that works at the front is not very friendly towards people of color.

I didnt realize there was a location that was open until 8:30 pm for package dropoffs. Nice, clean and friendly staff.

Rude girl.... Hey young lady RESPECT... LEARN HOW TO GIVE IT. Do not talk down to your customers, they are YOUR PAYCHECK.

If I could give zero stars I would. In six months, my family has had 4 packages go through this carrier facility. NONE of them have made it on time! We pay extra $$ to ship overnight or two day and it takes a week to 10 days to receive? They have offered me the option to “pick up”, but why would I do that when I paid for delivery and don’t live in Marietta? They obviously lack comprehension of this and competent management. I can only suggest you use USPS. Their rates are comparable and your package will arrive on time. If I would have been given an option on who the shipper used to ship my daughter’s flower girl dress, I would have chosen any option other than FedEx and paid any price to make sure her dress arrived ON TIME! Their incompetence also leaves a negative reflection on the shippers who use them.

Neat and clean. Only one person at the counter. Could improve in this area.

Fed up with FedEx. Even after constantly telling that the package is important to me, they are not able to deliver my package on time.I have called them many times but they don’t take it seriously and keep telling me it will get deliver today everyday.

The manager Victor Beaz and his employee Davidia we absolutely rude and disrespectful! They were talking over us, moking us, threatened to ship the package back , and not allow us to pick our own package !The whole situation was - my order was supposed to be delivered on Sept 4th, then got postponed to Sept 10, then 11th, and then they changed it to Sept 13th, which was too late for me as I was flying on the 11th afternoon as I was abroad. Even all my requests and attemps to get it delivered early , they didnt. They tried to deliver a few times at home , but due to work nobody was home. So when my boyfriend went to pick it up from office , they refused to give it to him, neither to help us out, even that I was on face time , with my ID trying to talk with him. He absolutely ignored me , talked over me , and was making faces the whole time, telling us we have to stay home however it takes ,the whole days or all week even , waiting on them to deliver whenever..

Victor Baez was very disrespectful towards me. I was trying to pick up a package that was late two times and he explained to me in a very rude way how I should stay at home all day to avoid this from happening. Mr Baez said that he will call the police if I dont leave when I was trying to be polite at first but he wasnt willing to help. Absolutely disgusted with Victor Baezs lack of professionalism and attitude!

I had some trouble getting a package delivered and ended up picking it up here without issue. A few days later, I dropped off another package. Both times, the staff were helpful, nice, and efficient. Didnt have to wait more than a few minutes for the pick up and my drop off was handled immediately, taped up and all.

Fed Ex delivered my packed to an office park (not my residence). Then redacted the actual address (it was there last week, but not anymore) AND they changed the receiver name (again, last week my name was attached to the tracking number.) I am livid. There is no local phone number listed. I am out my money AND my package. The shipper is in China, so I cannot follow up.Basically a Fed Ex employee STOLE my package, LIED about delivery, and CHANGED the delivery instructions.

10 people waiting with no assistance. poorly managed. fed ex should do better

Absolutely the worst service ever!!! That guy Victor Beaz is rude and disrespectful!!! I have never been treated worse!!!

Facility is very helpful but delivery 3 of 4 deliveries i have to track down and pick up myself in order to get them

DO NOT WASTE YOUR TIME!!!! The manager Victor Beaz and his employees are mocking customers, and acting completely unprofessional!!!

Horrible managed!!! Delivery was late , and they would not give the package! Keep lying and mocking!!! DO NOT USE OR WASTE MONEY AND TIME ON THIS SERVICE!!! WILL DISAPPOINT!!!

Slow , unorganized clueless staff. Worst FedEx I’ve been to.

The absolute worst Fedex. My package has been placed on the delivery truck twice, and not delivered. This is consistent with this location. They received my package on a Monday and today is Friday, still no delivery.

6 days later after overnighting a package, FEDEX cant tell me where it is at in the Marietta facility. This package has not been delivered in 5 days. This package has not been updated on the FEDEX website in 5 days. >10 call to FEDEX operator has revealed nothing. Supervisors are NOT taking calls. Marietta office is not taking calls from customers or FEDEX employees. FEDEX escalations department is NOT working. My surgical supplies for Mondays surgery is in Marietta but no deliveries. I will cancel 2 surgeries because FEDEX has zero responses to this doctor in 6 days. Horrible service. Horrible operators. Horrible company.Still no help from FEDEX. No updates. >20 calls. No urgency. 2 surgeries now cancelled because of FEDEX. No concerns from the Customer Service operators. No escalations for investigation. No delivery time.

I had a package coming from Walmart that the delivery guy literally just dropped off on my driveway on Sunday May 30th on homestead circle in Kennesaw. I guess he didnt want to be at work on the eve of Memorial day!! Unfortunately I cannot post the picture to show how far the distance where the package was dropped off from my front door and how poorly that package was also handled with all the tape off of the box as well as the holes on that said box. I must say that even though it was an oversized package, it only weighted about 30 lbs or so which is way below the weight requirement that is asked of any delivery person wanting to make deliveries (50 lbs or more is on that job application). It surely wasnt a big deal for ME to get it up the few steps that lead to my front porch/front door. The bottom line is: handle these customers packages responsibly and do your job right or get some hand to surface training before mishandling customers packages.

They were extremely helpful with a special package I had today. I wish Id gotten his name. I have the transaction ID number if Fedex wants to know who helped me. He didnt have to help as much as he did.

Never received my package. I had to pick it up. I need a refund please!

Quick service event hough they had to look for mt package. Im very appreciative of the clerk that took care of me and located my envelope!

Lying drivers, stolen packages, bad customer service fedex as usual

Great location, but has only one person at the customer service counter.

If I could leave -star I would!!! Management super disrespectful!!!!!!!! I wish they close it down and don`t waste peoples time!

Morons lost a very important package and lied about it for 2 weeks promising it would be delivered the next day. STILL hasnt been delivered and I just had to order a new one.

Horrible wait! Staff unhelpful and very unorganised process to pick up packages from locations.

Horrible horrible horrible experience, customer service rude and not helpful, delivery drivers are dishonest and say they tried to deliver the package when no one even bothered to knock on the door to see if we are home. Never using fedex again, stick with ups if you want a timely delivery with good service

This place is disgusting. One customer service agent helping 20 customers. They falsified my delivery with one of their reps signing for my packet. Poor lady needed help

Two days in a row I sat in my house waiting for my package to be delivered and GOT NOTHING BUT TEXT MESSAGES STATING THAT THE DELIVERY WAS ATTEMPTED BUT FAILED. When no one came to my house nor knocked on my door ! Now I’m having to go to the location to get my package because the driver lied !I will say whomever I spoke to on the phone was very sweet and helped as much as she could but this location needs to pay their drivers more ... maybe that’ll make them care about the job more ! And have consequences in line for when these people lie about a damn delivery!

I had a very good experience at this place. The gentleman who attended to me was courteous, efficient and helpful.

Lady at the facility was kind and helpful. Felt bad she was the only one there, and had to Team to a line of 10 people. FedEx needs to up their employee count ah their facilities in my opinion.

HORRIBLE HORRIBLE HORRIBLE!!! They were the worst service !!! FedEx should take responsibility and audit their office !!!

The ship center itself was fine. I give 3 stars because I did get my package, and it got (eventually) from point A to point B. However, Im only giving 3 stars because I had a live animal overnight shipped from a town 8 hours away from me, and the poor animal had to be stuck in a box for 40 hours because overnight seems to mean something completely different to FedEx. This is the second time in a year that Ive shelled out for FedEx overnight, and both times my packages were very late and far from overnight. The first time my package contained time sensitive legal document, and this time a live animal. Im very disappointed with their service.

Delivery time keep changing for 2 days and now I dont know where is my package. Very bad !

Good attention, and the site complies with the security measures that are currently being implemented due to covid-19

They did an amazing job for me yesterday. I was having trouble with a lost FedEx Ground shipment (a different company all-together so not their fault) and they managed to find it for me in their warehouse with only my description and no tracking number. They looked without complaint, and helped me ship it again via FedEx express, and we able to help me pick up a package that had been attempted delivery during the day, but missed. Even though there was a long line they moved through it quickly and efficiently. Also, they are being very respectful of COVID protocols. Shoutout to Kevan, who found my package despite all odds and saved my life. And thank you to Kenneth for doing my shipping and taking the time to discuss with me the differences between ground, express, priority, etc., and just generally giving me some tips and tricks of international shipping. He was very nice and funny. I will be returning to this location only for all of my shipping needs in the future.

My go to shipping store bc this is the main hub! Last ground pick up 8pm!!

Best FedEx location to use since the building is mainly a distribution center. Friendly and helpful staff. The only issue is you might find a line ahead of you, although on my last visit (9:30am) there was only one customer ahead of me

Package shouldve been delivered yesterday & was moved to today. Called shipping party to check status & was told it was sitting at this location. I was told I could go pick it up. Drove over & was told it might be in the building & it might be on a truck but I have no way of knowing because we started at 10:30 instead of 8am!!! Delivery is their business & cant even track it within their own company!!! Worst customer service ever!!!

Quick and timely to drop off package at 8pm.

Paid for an overnight delivery to receive last Friday. I was updated package was on the truck for delivery the whole day. 630pm it was back at the Franklin way branch. Made several phone calls and was told they didnt express delivery on weekends, the weather in Memphis was bad, and they had an overwhelming amount of packages to deliver.... none of which had anything to do with me. Come Monday received text that package was available for pick up. Get there 45 minutes after opening and no body can find my package! HOURS later, my package reappears. Bad business FEDEX!😡

FedEx is the worst. I always have a problem with FedEx they never on time. Using the tracking info, text feature about your package it’s pointless. What’s the point paying for service that you can’t get. They don’t even care about the fact you took a day off work to make sure you receive your package and they don’t show up. What’s the point of sayin your package is scheduled for delivery by 8:00pm and you don’t receive it. Like I’m fed up. My business will go to Amazon as well my family the seem like the only delivery service that get it right and on time

There’s literally 1 person working with a line going out the door. The service here sucks!

Too incompetent to follow simple instructions and will lose your package with no remorse, but still promise it will be delivered the next day every day for a month if that will get you off the phone with them.

Every time i get a package from fedex its a terrible experience. They dont even TRY to contact me. They just act like my apartment complex is an impenetrable Fort Knox that they cant enter. Yet, UPS drops packages at my door flawlessly.

The lady on staff here provided the best FedEx service yet.

Just 1 person behind the desk on a Saturday morning at 9:45 AM? There are5 people ahead of me in the line and the manager:supervisor doesn’t call for reinforcements?

I was in and out very quickly for a pick up. Zero issues.

USELESS AND RUDE!!! DO NOT WASTE TIME!!!

FedEx is the worst. never on time and the driver lie about being there to deiver your package when they didn’t even knock

Manager pops her head out to yell about too many customers in the lobby, and then leaves the one rep to handle everything. Victor is amazingly quick and responsive for all packages for regulars and knows the system backwards and forwards and gets everyone out as quickly as possible, all other staff seem to not know where to look for packages or process simple shipping requests in less than 5 minutes. Teresa Jenkins needs to reevaluate her managerial style.

Has done an absolutely horrible job of handling my overnight package. You and your management made a decision to leave two-year-old forms out in the boxes that prevented me from getting my package shipped. But what was even worse, is that no one called me on Monday when I still had the opportunity to get the package delivery corrected. In fact, no one called me until Wednesday afternoon making it so that my Tuesday delivery could not possibly get there prior to Thursday. Someone was waiting on that package. You did an unconscionably a horrible terrible job. You guys UPSs best sales team.

Know that if they fail to deliver your express saver package for any reason, they will not make any attempt to contact you the recipient or make another delivery, they will simply send the package back to the sender and negatively impact whatever issue you had that required the express delivery in the first place. Worst express service I have ever experienced and nothing but excuses when dealing with them. I will do my best to never use their express shipping again.

Fast, helpful service.

Horrible experience , had 5 no shows for a package that they guaranteeed would be delivered

Long waits service terrible . Get ready to wait anywhere from 30 minutes to an hour .

Worst customer service and dont have a clue where the package is....

Not enough people working. Only on with like. Could fixed or at least better with 2

Everyone shows great customer service and customer satisfaction.thanks allison,victor,kathy,Jessica,etc.

Always friendly and quick service.

RUDE!!! Just don`t waste your time with them!!!!

The drivers from this location skip every other package, without any delivery attempt. They just say no one was home without leaving a note.

Practically no wait time. Professional staff.

Ring the bell they take care of the rest.

Yoam was very nice, knew what he was doing and got me out quickly

Victor at this location is awesome!! I first was working with the most unhelpful person I have ever met , she was horrible and you could tell she did not want to be at work today !!! Luckily Victor saw how she was behaving and stepped in and helped me ship it my two packages !!

Awful customer service

10 people in line. One poor soul working the counter. There was a nother worker but she got in a fight with a customer and went to the back and never came back. Incredibly slow. Feel bad for the woman who was solo. Have to appropriately staff your locations. Especially during holiday season. Inexcusable.

In and out fairly efficiently considering there was only one employee. But I consider that point a problem.It takes a very long time due to servicing complicated business and large/multiple package customers. Picture home depot style rolly carts stacked with boxes and you get an idea of the 3 customers in line ahead. Simple drops get stuck behind business shipping since they only staffed one employee.All in all, I stood in line for 20-25 minutes here. If youve got a simple prepaid drop, you might want to consider sliding through the print & ship locations instead of this one, since those seem to be more for ordinary people making ecommerce returns, and only come here if you need to ship things for business.I cant rate too poorly, the location functions fine as a business shipping center, but youve got to consider your needs before making the trip. This might not be where you want to be.

Customer service was good but the delivery was horrible the fake attempt to deliver packages and claim closing this is not a way to do business. I requested a phone call to verify the delivery so that I could be there to receive it and I didn’t get that I just claimed that the business was closed even though the business was not closed they said that they probably tried to deliver to the back on the receiving but it’s a hotel and this is a personal item they should’ve attempted or at least called to verify so that the receiver can pick it up

Yell at you to wait outside if theres more than 4 people in line , which is funny because theres always a line here because theres only ever one person working. Easy to take business elsewhere :)

Good folks here.

I hate FedEx. The customer service is horrific. Made 0 attempt at helping me. They told me that their computers are behind and they could not have known the package was on the truck before I drove 20 miles to pick up the package that was assured at the location.

Friendly & helpful staff. Went out of their way to make sure my packages were correctly labeled and addresses to arrive at the proper destinations.

Great service but can be a bit of a wait

Very disappointing!!

Waited forever because they only had one person working at the desk. Showed my GA Drivers license with my full name on it and still had to Find a utility to verify the address since the one on my license is incorrect (because I just moved) which is stupid to me.They only got two stars because the woman working was nice.

Respectful service and agents pays attention to detail to make sure the correct person is picking up the packaging

Always helpful.

FedEx Driver stated that he delivered item to my front door and he did not! When I called customer service they told me that there is nothing I can do. This is a heavy product that I am not able to lift on my own and I CALLED NUMEROUS TIMES TO MAKE SURE THAT THIS WAS DELIVERED TO MY FRONT DOOR AND IT STILL WAS NOT!! When I called FedEx to make this right, Heather on their customer service team let me know (while laughing) that this is not something that they do. This is completely ridiculous!

Clean, quick and professional!

The lines where too long.

Theyre always fast and friendly. Great customer service. I always try to use one of their ship centers; either this one or the one in Dalton because of the level of service they provide.

My experience with this FedEx has been atrocious. I was meant to receive my package on Tuesday (my cell phone which I need for work). After getting home from work I found a door tag and went to the store listed for pick-up before they closed(the store was a 15 minute drive from my apartment each way). Upon arrival I presented the door tag and my Government issued ID, however, the staff would not give me my package as the addresses did not match up. After trying to reason with them that the name is identical on the ID and package and in their system they still refused. I eventually told them that I would return the next day with proof of residency. The following day I arrived promptly at opening of their facility only to wait for 15 minutes before any staff came out from the back (Wednesday 11/30/2016) I left before anyone came out to assist costumers as I was now running late for work. I returned on my break only to be told that my package was in transit meaning it was on a truck somewhere and that the employee the night before did not place my package on hold. I was then told that it would arrive at my apartment around 12:44 pm that same day. I explained the situation to my boss and went home to wait for the delivery. It is now 4pm and there has been no sign of the delivery man. I could not be more outraged about this situation and I will never use this facility or FedEX ever again.

The woman there had great customer service!

Great and friendly customer service. Got acknowledged the moment I walked in. I was served and was out in a breeze.

Staff is knowledgeable and very friendly. My experience with this location has been a consistent good experience.

Very convenient and inexpensive. Also they are much friendlier and more professional than the people at the ups store next to the publix on delk rd who have attitudes.

VERY unprofessional and unorganized. The associate told me 3 different things on how to get my package then he’d switch it to something else after I satisfied the requirements. Then the manager came out and was worse. They all need retraining or different jobs since they are terrible at this one. FedEx is HARDLY EVER on time with their packages but they care nothing about the way it affects customers.

The lady working behind the counter was very rude!She was rude to the person in front of us. Didn’t want to help with questions we had! Refused our package.UPS it is.

Picked up my package super fast.

The ladies in this office were about the only FedEx employees that were willing to be helpful in a matter where FedEx made a series of mistakes. The main customer service number was a nightmare to deal with. The gals in this office were the only ones to take ownership of a problem and try to resolve it - elsewhere just a lot of buck passing & that is a lot of aggravating time on hold only to be told that they were yet again the wrong dept. Ugh. The Windy Hill Fed Ex office store - just drive on past it to a UPS or Post Office - those guys were as bad as the 1800#. In spite of the solid efforts of the nice people at this store, I will never use Fed Ed again due to the extreme aggravation of dealing with everyone else that I spoke to.

Great service, short handed but 1 person working very efficiently handling 2 customers. Kudos

I was at this location on Wednesday, had a few questions.I was assisted by Ericka Johnson, she was very patient and knowledgeable. I Really appreciated that, thx again.

Quick service and very helpful.

Very friendly and polite. Always smiling and making me feel welcome. 5/5 highly recommend!

I appreciate that theyre open until 8pm. They accept drop offs as well. The staff is surprisingly friendly even though they likely deal with frustrated patrons all day.

The manager is too good to take a customer pck and give them a receipt guess her position got to her head , very unhelpful rude simply on her phone and doesnt want to help customers I dont understand this kinda managers that thinks that there better then the people that works thereWish I could put no starsThe staff is nice manager not really wont even say hi to her next time

Kind of a long wait with only one agent, but I had a nice chat with another person in line.