AutoZone Auto Parts
3201 50th St, Lubbock, TX 79413, United States

Review №1

Excellent place for all your auto needs. Very helpful and knowledgeable staff that will even help with installing and testing on site.

Review №2

Only place I buy my auto parts.

Review №3

Didnt have what I needed. Slow service. I usually order online from Amazon and I will continue. Recommend for quick parts and good warranty.

Review №4

The lady is so rude I will no longer come here. She used to be kind and helpful so Autozone was my staple store. Now I’m treated with sarcasm and disrespect. I will pay the higher price and just go to O’Rileys from now on.

Review №5

I purchased a battery from the location on 50th. Nancy went above and beyond to help me locate the correct battery and install it. Without her help this would have been a frustrating and confusing transaction. 10/10.

Review №6

Awesome! New battery check! Kids not being late to school because of a dead battery priceless!! Thanx guys u saved my mornings!

Review №7

As always, the very best staff in town. Bobby saved the day! Hes the best!

Review №8

Excellent job at replacing my key fob batteries.

Review №9

Great experience. Went in to get a battery and the employee (Kiki) was very helpful and installed my battery for me.

Review №10

Great customer service. The people here make all the difference. This will be my go-to store.

Review №11

Whenever i need any parts for the car i come here. Great and friendly service.

Review №12

They always take great care of me

Review №13

Was able to find what I needed quickly. Offered help if needed as well.

Review №14

Not very interested employees, i waited 10 min before getting service finally one of the 2 employees came to see what i needed then gave attitude whennthey had to hunt the part!

Review №15

The experience was a lot better then the other location on 82nd street near the movie theater.

Review №16

I went in like a ninja. Stealthy I searched for the fluid and parts I until a Parts Samurai approached me and said. Young man, can I help you find a part as I moved up he said behind the line (behind the line) I heard. He found the parts I needed and than juggled them in a bag. I stepped back and gasped reaching in to my bsck pocket swinging/paying for the objects with a laser beam light. We took our fight outside he put them on. Thanks.

Review №17

I called multiple auto parts stores looking for the right ignition coil for my Mini, and of all the places I called, AutoZone on 50th Street was by far the friendliest and most helpful. They got the parts ordered for me and called me as soon as they delivered. Theyre quick to help when youre in the store, too.

Review №18

Walked in to this store to get a trailer wiring harness for a newly purchased vehicle to which the first guy was no help answered phone and told me be right there hung up never came to me so I asked another employee and he was no help either asked them to look it up he said he didnt know so I had to use the app to tell him part number that I was looking for . You work their need to nee more savvy on the parts customers are looking for.

Review №19

Great service and the people are nice

Review №20

Wow! Above and beyond service. Nancy came out into the cold to help me with my battery trouble. She is passionate about helping people and it shows! I will be back again.

Review №21

Excellent help!! Store was very busy and phones were ringing off the wall but, they did everything to make sure I had what I needed when I left.

Review №22

Very happy with them

Review №23

Excellent staff for helping my wife and IWith our needs.

Review №24

Quick service cost some money but u wouldnt be there if car doesnt cost $$$ to maintain

Review №25

Wish they would price match. They tend to be pretty proud of their stuff.

Review №26

Great service

Review №27

They said my money was fake and it was not.took 45 min to get a few items.oriellys from now on

Review №28

Prices are a little high, but the employee was really nice and helpful. Wish the trip was a little quicker.

Review №29

Very knowledgable guys and gals behind the counter at this location. And they stay open pretty late which is convenient when your l8ke me and realize at the last minute you got everything for an oil change during your first 3 visits that day except the actual oil itself.

Review №30

They are always super helpful and get the parts right every time

Review №31

Ask simple and easy questions and they cant do. None of thebautozones has really helped me and my husband. If you want TRUE CUSTOMER SATISFACTION go to ORielys for it. They are the best!!

Review №32

Always find what I need good customer service

Review №33

Great store but it hasn’t been the same since the manager Kyle left for Europe.

Review №34

Nice store

Review №35

They were very helpful with what I needed.

Review №36

Help me with exactly what I needed. Keep us 6ft apart.

Review №37

The one on 34th and Avenue L was very helpful. They knew the exact part I needed and they put it aside for me so that I could pick it up later.

Review №38

Needed some oil

Review №39

The staff was extremely helpful in helping me find what I needed.

Review №40

Great customer service. Quick battery install. Going back if I need anything else.

Review №41

Jacque, the manager had horrible customer service skills this morning. So much for being a good manager. My daughter needed a new car battery this morning. She is a college student and has no family in Lubbock. Jacque was super rude and less than helpful. My daughter asked if they could help her change the battery and was told no. Luckily a young man who was just getting to work helped her. Thank you to the young man who helped her. As for Jacque the rude, lazy unhelpful manager, I hope Autozone can provide some customer service training for you.

Review №42

Staff needs to be more educated on using computer to help find vehicle information. I ended up going to OReilly

Review №43

Slow service.

Review №44

Helpful employees & free diagnostic check

Review №45

The employees of this Autozone are soo helpful. Best customer service ever. The store is also big and has a huge inventory. I woul definitely come here to get stuffs.

Review №46

Good service lots of hard to gindparts

Review №47

Verry clean store and neet and verry good customer svs.

Review №48

You cant me

Review №49

Do not trust employees to help you find the right parts! I went in to buy spark plugs and a spark plug socket because the one that I had was the wrong size for my new car. After the employee got the spark plugs, I asked for assistance in finding the right size socket to fit the smaller size plugs. He pulled out one of the plugs and started testing the size on different sockets. Come to find out he was not testing it on the thin wall type sockets that are used for pulling spark plugs! When I went to use it, the socket got stuck in the engine head and has now cost me over two thousand dollars to have a mechanic to get it out! So, what would have been a 15 minute job and the cost of spark plugs and a socket has now cost me a ridiculous amount of time and money to fix a problem that should never have happened in the first place! I spoke with the manager and he just told me that he was sorry for the inconvenience and that they do not take claims on DIY jobs. I even left a message with the district manager, Victor Kotulek, and never received a call back. So, even though the employee clearly knew what I was needing, picked out the socket himself, and sold me the wrong part, they chose not to help me out in any way. If he did not know for certain what he was looking for, I would have been better off if he had just said that. I go to an auto part store trusting that they will be professionals and help me find what I need. That clearly is not what to expect from this store.

Review №50

Every time i call or visit i get top of the line service and theyre always helping me save money

Review №51

.5 of a star. customer service was horrible. I purchased an item and they did not honor a warranty resulting in another purchase. I would not recommend this location. Go to the one near Texas Tech campus if you would like better service…Edit. the female manager marked her inventory as returned yet it was welded on a vehicle… so no such return could have been possible. the male manager continued to blow my phone up and was not willing to help. yall seem to have missing inventory and when a manager makes the mistake it shows lack of experience. Absolute rude management staff. I will never recommend this place….

Review №52

Always have what I am looking for. A friendly staff is always eager to help.

Review №53

Came in with a car I was afraid to turn off because I wasn’t sure it would start again. I was helped immediately and we went out to the car and immediately he identified the problem. He ran back in the store, grabbed a scrap piece of metal, and voila, my car was fixed for no charge. This place rocks.

Review №54

Helped me find what I needed without waiting

Review №55

Great service department... so helpful

Review №56

Great place if you want to find something for your car

Review №57

The Male Manager made me feel unimportant while visiting the store. I had a simple question about my vehicle and yet he managed to belittle me. Someone needs to look at this from corporate. Customer service starts at the door and this was not the case. I would never recommend this location to any friends or family. Please look into this manager.

Review №58

The Little Mgr.was NOT very friendly....

Review №59

Good pricing

Review №60

Always helpful friendly staff

Review №61

Free!!??!! Trouble shooting!! Awesome!! They were right on the money!! Great attitude and very friendly!! Its nice to feel like youre not a bother to someone when you are a customer in their business!!

Review №62

They had my part set behind the counter waitinv on me and they even put me on hold to make sure they had it their. Sometimes I go to diffrent auto parts stores and they say they have it just because they computer says they have it. Thanks for going the extra steps to make sure yall had my part before I drove over to there location. Thanks again guys keep up the hard work

Review №63

Had what I needed

Review №64

Nice n clean.frindly personell very helpful

Review №65

Friendly staff with a sense of urgency. Willing to answer questions and will lead you to a shop they trust. Definitely my favorite Auto zone in the Hub City

Review №66

Good folks. Great help.

Review №67

Garrett was very knowledgeable and helpful. Every time I’ve been in, I’ve been able to find what I needed, unlike the other auto parts stores I had visited in the city.

Review №68

Not enough employees inside. I called, went online, no one returned my call. Came across town just to wait for someone to get off the phone for over 15 minutes. BUT HELPED ME OUT VERY KINDLY AND SWIFTLY

Review №69

Very helpful!

Review №70

I had the best experience with this location. The associate who helped me went above and beyond for me. I am so thankful that we still have caring people.

Review №71

Always love to shop there.

Review №72

They went above and beyond to help me out and were very friendly. Thank yall and keep up the good work!

Review №73

Always helpful! Appreciate when they help replace a bulb

Review №74

Fast an easy was to get the parts we need to pix our car

Review №75

Good great service

Review №76

Great service! Quality products!

Review №77

They have a lot of different parts

Review №78

Great place to get what you need!

Review №79

OK attitude and to much judging faces made blah

Review №80

Managment is the best Jackie will treat you right

Review №81

They always have the part stock thar i need

Review №82

They were very helpful and helped me find the best deal. Great customer service.

Review №83

Nice great service

Review №84

Very bad customer service from a lady manger. Would not let me use my millitary discount. She said your id is expired but the discount is for all active or veteran. Very poor customer relations start at the top and trinkle down corporate should investigate this.

Review №85

Great service and great people!

Review №86

Its a typical Auto Zone. The staff is friendly and helpful.

Review №87

Good place to get your automotive parts

Review №88

This visit, quick, helpful staff, product in stock. Failed to ask for my rewards card, could have saved me 20 bucks.

Review №89

Would NOT recommend. The male manager made me feel stupid after coming into the store and asking to speak with the manager. A manager should never make customers feel stupid or belittle them. I only gave a 1 star because it would not let me post unless I gave one. DO NOT mess with these jerks.

Review №90

Knowledgeable , and friendly even changed the light bulb to my car for me

Review №91

Great customer service.

Review №92

Everything for your car found here

Review №93

Very helpful when I was having issues!

Review №94

Ive never had a bad experience here. They are always friendly and helpful, even when its obvious Im probably in over my head!

Review №95

My go to place for parts and accessories whether it be under the hood or exterior I love love love this place!

Review №96

Courteous, knowledgeable service.

Review №97

These guys are very helpful.

Review №98

After scheduling an appointment at firestone that was not honored (for the third time) I finally took my car down the street to autozone. They tested my battery (which firestone never offered to do), tested my alternator just in case, and replaced my dead battery all in under 15 minutes. Customer service was excellent and I could not have asked for faster service. I will be returning to autozone in the future for any car repair needs. Thank you so much!

Review №99

Always love Auto Zone

Review №100

Friendly staff always ready to help get you what you need fast and at a good price.

26 Photos
4.3 Rating
  • Address:3201 50th St, Lubbock, TX 79413, United States
  • Site:
  • Phone:+1 806-792-2052
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:8AM–10PM
  • Tuesday:7:30AM–11PM
  • Wednesday:7:30AM–11PM
  • Thursday:7:30AM–11PM
  • Friday:7:30AM–11PM
  • Saturday:7:30AM–11PM
  • Sunday:7:30AM–11PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Quick visit:Yes
  • NFC mobile payments:Yes
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