Wow.. first off, the Geek Squad was absolute NO help. I was needing help with one quick question about formatting an external hard drive that I had purchased from Best Buy in Logan Utah. The lady who was on the Geek Squad said I have no idea how to help you or what you are talking about. She then tried to set up a home visit for a tech to come out. I asked if there was another team member I could speak to about helping me and she said she doesnt have a team ?? What??. She didnt even take the time to ask questions. I was on the phone with her for literally 30-40 seconds. (I called about a year ago or so with the same exact question and someone was able to help me within seconds AND they were so nice and really cared about getting the issue fixed!!). I understand that its my bad but I couldnt remember off the top of my head and didnt want to screw anything up with my computer so I thought I better call to make sure. Well... she transferred me to another computer support person and now he didnt understand what I was talking about? I asked if he had an understanding of external hard-drives and laptops and started to say You know what maam, let me tell you what.... I hung the phone up because by that point I was on hold for over 30 minutes and didnt want to deal with someone yelling at me for not knowing the answer to MY question. Great hires Best Buy. So incredibly frustrated AND disappointed.

Been having a lot of trouble finding PC components locally for an aging gaming machine. But the last two days Ive had pretty much half the store helping me find something that would work. Or at the most, figuring out some alternatives. They always seem to price match something for me when I go there. Never fails. If you will take the time to do your research you can get what you want for a decent price. Heck, I dont even mind paying a little more to have people working that arent completely inept. Some places here in the Valley just give you blank stares when you ask for the most basic of things. Which is understandable for the average person, building computers isnt everyones favorite hobby. But if you are in the electronics department of a major chain, at least take the time to know what you carry in your own store. Just saying.

I bought a TV for curbside pickup, the guy was super prompt and really nice!

Had an awful experience with Jeff the so called “manager”. He was extremely rude and unprofessional, I needed help and he constantly ignored me while I was trying to make a purchase. I am definitely never coming back, Walmart has way better customer service in electronics. I am disgusted by how this guy behaves with customers and employees, should really consider looking for a new manager.

I preordered the Nintendo Switch Oled bundled with a game and carry case from the Best Buy website on the day preorders went live, 7/15, within 24 minutes of them going live (to be picked up at the Logan, UT store). Like many others scrambling to get their order locked in, I was relieved that I was able to get through the checkout process with Best Buy.Well, October 8th rolls around, the day the Switch Oled releases and when I go to pick mine up, I get told that my console isnt ready yet (although the game and carry case were), despite the fact I can see the consoles in the preorder cabinet behind the employee. I came back later that day to find out they had been shorted and couldnt cover the preorders and I just happened to be one of the ones that dont get theirs. The employees made no effort to try and help, didnt contact any other stores, nothing. The guy literally said I cant make one magically appear and shrugged his shoulders. Well no kidding, what I was hoping for was some help. Why was I one that didnt get theirs? If everyone else actually beat me to getting one preordered at the Logan store within 24 minutes, then so be it. But man, customer service is dead.I got the contact information for the general manager from the supervisior I spoke with at this store. I emailed them after the incident looking for help, went a week and no reply. So I emailed again last Sunday, 10/17, and have given it another week and no reply. I have emails and screenshot proof to show when and how I preordered the console.Trying to call Best Buy just goes to a national hotline so I cant even get a hold of someone that actually works in the store.Im beyond frustrated with Best Buy. Ive worked a lot of retail in my life and would bend over backwards to try and help a customer. Far be it from me to hope for some sort of courtesy in return. They will sure continue to stuff your inbox with Black Friday ads and weekly fliers to buy more stuff though!I wont be shopping here any longer due to how Ive been treated and I wont recommend Best Buy to anyone. Stuff happens, they got shorted consoles, but did nothing to help and have ignored me since then. Im under no illusion that Best Buy actually cares if they lose me, a single individual, or not. But here I am anyway, sharing my experience with anyone that cares.

In and out with new phone. Great service and great speed.

The place feels... almost abandoned. Not a ton of workers making the rounds. I did find exactly what I was looking for, for a better price than a similar but smaller product on Amazon, which was absolutely fantastic! I was happy I could walk out the door with what I needed instead of having to wait on it. I just miss Best Buy at its prime, packed with good people and great staff (the staff that was there, while few, were still great).

Tried getting my iPhone 12 pro max screen replacemed, told me they had parts when they didnt and took my phone and ran a diagnostic test when they didnt even have the screen in stock. Told me to come back the next day and still didnt have it in stock. Went to Expercom and they fixed it within 2 hours. Best Buy kept me coming back for 2 days with no screen fix.

Amiable employees happy to help also attentive to customers needs.Prices were well displayed and clean store. Overall a very positive experience

They are so popular. They have a hard time keeping everything in stock. So they are ordered for you and have it delivered to your house.

The employee was very great. He new everything about the ear buds we wanted and gave great advice.

Hey Best Buy,I love the enthusiasm from some of your employees (Curtis) when it comes to extended warranty plans and credit cards.. BUT...if I have to say NO more than 5 times to get the rep to stop... its too much.Please stop the BRO culture. Thanks.

Ive tried calling several times. And it says that theyre having system difficulties. This has been over 3 weeks. I do not recommend them because they do not answer their phone

Need hours later than 8 p.m. Rude salespersons. Treated me like an idiot after spending a ton of money here over the last 7 years. Person had to actually get out of their chair to move and was annoyed they had to actually do work and customer service. Under any circumstance DO NOT SHOP here! Buy online. Their return policy is not helpful if you are 1 day out of their 14 day window. This store should close.

Best buy is expensive but they have a lot of cool stuff. And the people their are very kind

Its not always easy to get a question answered. But they offer great deals if you know how to get them. Between the no interest option with their card, and their price matching. I go here for everything I can.

Went in to pay off my best buy credit card and I was told there was a $0 balance. I got a call today finding out that it was not in fact paid off and that I have a balance due. Really incompetent.

I was buying a tablet for my son. The price said on the tag said $119 because it was in sell at the store, but them the salesman told me that it has ended after we were ready to purchase it. At Walmart if they make a mistake with their price tag then they owned and charge you whatever was the cost. Best buy doesnt have that policies I guess as the tablet ended costing me $160. I will buy on Amazon from now on.

Only game in town for electronics and computers. I received great help when replacing modem and router myself, didnt need the Geek Squad!

I went to buy a birthday present a Samsung watch 3, I did end up getting one but they only had a black one and the case was practically empty perhaps there is a supply outage...but the associates were very helpful and nice.

No customer service. I can’t believe anyone who works there actually collects a paycheck, I waited for 30 minutes to have someone help me with purchasing a dishwasher. They had no knowledge about anything except their phone which was glued to their face. If you want prompt, courteous service, go somewhere else.

I felt like I was bothering the employees when I interrupted their conversation to ask for help. Sales agent seemed competent. However I had to return to the store to get something he had indicated was included in my original purchase.

Awesome employees, helped me find everything I needed, was in and out in about 10 minutes

Very helpful in helping fix my phone screen

The employee was knowledgeable and knew what I wanted with a description- I couldnt remember what it was called

Not crowded at all. Pleasant employees

They didnt have what I was looking for but its due to covid caused shortages.

Best selection ever for any tech including utilities like fridge , microwave , dishwasher and dryers

Great stuff for keeping up too date.

I love best buy. Most the time there is someone there that is knowledgeable on the question your asking.

I have been to the store two times to get something for my car and was ignore. I had employees walk pass me about every 30 second. And nothing not can I help you can I get someone to help you.l got a lot of eye contact. I was going to spend over five hundred dollars each time. Best buy your customer service sucks Big time.

This is the place for black Friday!Lets Go!!

Workers seem bored most of the time, but good products, good service, good quality. I recommend this establishment.

Although its nice being able to go in and see new items, they are still having a hard time getting product back in stock. We have checked repeatedly for an item for over a year, to no avail. Good to have the option, but Ive driven to the south locations before for items that were in stock or wider variety.

They the best! They Look out for us old guys!!!

Its not surprising to see just how many negative comments are here. Best buy is a joke. Purchased Geek squad protection, 0 instructions on how to file a claim on my Samsung S21 Ultra. The store, which is 30 minutes away, can not be reached. So I use the click to chat. I get told I can set up an appoint to have my screen repaired. When I get there I am told they do not do repairs. I get told the I had to drive 300 minutes there and 30 minutes back to have to MAIL my phone back. I then get told there is nothing they can do about the service charge and no resolution to the misinformation I was told by the click to chat agent. I also get told by the store director to call 1800 best buy and talk to someone in India. This is really someone who represents your brand? It truly is very obvious why you are being beat by Amazon. This is never something they would let happen. Seriously, every comment is bad. I would suggest anyone working there look for a job else where because soon yall wont have one at best buy. The store director is possibly the worst leader I have dealt with in my experience with customer service. Honestly I hope he is reading this, and if you have made it this far, I hope you get canned. I would never allow you to represent my brand. Its no wonder you have spent 40 years in retail, and have only made it as far as the store director in Logan Utah. Is this your 5th store youve been transferred to just so they dont feel bad about firing you? It is completely unacceptable to treat a customer like you treated me.

I was in looking for a new GoPro and was greeted promptly at the door by the manager, Amy. She was very pleasant and told me shed have someone come help me a soon as possible. Having heard the store is short staffed I started browsing, expecting a bit of a wait. Not more than a minute later Jef came over and asked if he could answer any questions I had. The one I wanted wasnt in stock but he ordered it for me and I had it the next day in my doorstep. Everyone in the store was very helpful and knowledgeable. Perhaps the single best electronics shopping experience Ive had.

I was in urgent need of a new phone not too long ago and was helped by one of the guys in the cell phone area. Wears glasses, possibly Hispanic. Anyhow, he sold the last one I wanted, but set me up for pick-up in Layton. Not to mention many other employees who helped me get my necessities throughout these past two years. Great work.

Helpful staff and easy access. They have everything from washing machines to drones!

Got a nice TV for good price, Peter did a great job with Customer service selling to loading it up in our truck.

Great store. Great employees that make the shopping experience very quick and very easy.

I had troubles with my speaker that I bought on black Friday and they replaced it no problem 😊 Best Buy is wonderful! Friendly and helpful associates. They even offered to help me carry my speaker out because I had my two kids with me. I was very happy with my visit. Thank you!

If I could give 0 stars I would. I just had, by far, the worst customer service experience here, with employees rolling their eyes, being rude, and showing little concern for me as a customer. Ive been an elite plus member since theyre launched the program, 10+ years, which means I spend a lot at best buy, and these 2 employees make me want to never shop there again. To top it off you cant get a hold of anyone at the store, which means I cant contact the store manager. Screw this place.

Small store but will do. Have most electronic you need.

This may be standard now, but a lot of items on display arent actually in the store.

Nigel at the geek squad was a great help. Solved my problems and was very courteous. Very happy with the best buy service

I really thought best buy would have an otter box for the Samsung S 20 FE 5G but they didnt in fact they didnt have really anything for the S 20 FE.

Got some earbuds, the shelves were kind of empty.

I went to Best Buy today fully intending to buy a Laptop, mine is going out and I need one for work. I had multiple Employees walk passed me and ignore me, as I was leaving the “greeter” was on his phone and didn’t even acknowledge me at all. Planning on taking my business elsewhere.

Best Best Buy we have been to. Went to buy new phones. Ran into a service provider issue about 45mins in. The Mobile department supervisor (Big shout out to Britt) took the time to call our service provider and work out the issue for us! Great service and awesome determination from the Mobile Supervisor to make sure we walked out happy with working phones.

Do not buy appliances from Best Buy. They have very strict return policies. Go with home Depot or Lowes.

They always seem to have them product and information I need. What a great place to shop.

I bought a tablet here. The particular one I looked at was an open box item and was marked at a certain price when I was shopping around. When I went back later that day to actually purchase it the price had risen. I had a picture with the old price and they respected that. We all thought it strange an open box item would have gone up in price. The staff were kind, helpful, and respectful.

Had the best experience a couple months ago, and had to write about it! The employee from the Geek Squad who helped me choose a charger for my laptop, was so helpful and accommodating. Didnt feel like a pushy salesman.

Its very fun to explore, I have gotten a Hyperx mouse, hyperx keyboard, and an xbox controller from Best Buy. Can recommend

Found some pool sticks and accessories ,even though they had a lot of everything. We was only looking to play 🎱 and around the world with the grandkids gun fun times.

Had the mini-b charging cable I needed. Friendly, helpful staff!

I like just walking around this store and looking at all the cool gear

Found what I was looking for with associates help. Unfortunately they didnt have it locally in stock snd had yo order online

Samuel was Amazing. He pointed me in the right direction. Probably my best experience at Best Buy ever!!!!

Very helpful in finding the USB cable I needed.

Good prices. They had the router I was looking for

Nice and friendly environment. People are very professional and willing to help you out at all times.

The phone people are awesome there.

Got my remote start for my 4runner here.Dakota was a lot of help in helping me find the right product for my car and installed it pretty fast

Best Buy is tops!! 5 St*Rs

Unfortunately Best Buy doesnt sell dsl equipment but their geek squad are the best for quick education in electronics.

It was great customer service and as always any electronics or computer questions that we had if the salespeople didnt know they had the geek squad to assist.

The workers are very attentive and willing to help you find what you are looking for. Have a lot of patience !!!

The employees have been great at answering any and all questions. If they dont know the answer they will ask each other or Google it. They have been super helpful

Quick service. Easy to find what you need. Wish prices were a little lower.

I appreciate the young lady that helped us, and was patient. Was able to help us pick the right options...

No good deals as they used to be

We were so pleased with the help we received. He was so knowledgeable and explained in detail the differences of the products which helped us decide what was best for us. They treated us with great respect and didnt make us feel like we werent intelligent. Great experience. Thanks

Ive consistently had good experiences here. I came here about a year ago & bought my first TV. They had no problem spending over an hour going over specs & benifits, as well as downsides. Ive bought the majority of my big purchases here for that very reason. Today tipped that scale even more as I planned on buying an Xbox Series X. I showed up about 2 hours early and the manager was very kind coming out & letting us know that they did not have consoles. Something small but saved time & prevented us from waiting in the cold only to be disappointed. When stock of consoles are back to normal in April Ill be sure to stop by & buy it then here.

Needed a charger for a Samsung Galaxy phone. It was in stock & price was fair. I was in and out of the store in under 5 minutes. The clerk at the check stand was friendly.

I just wanted to get a phone and the guy wouldnt help me so I leftHe literally walked away from me when I asked for help

Best buy is the place to go if you want knowledgeable staff to help you figure out what is your best option. Its not the cheapest option, but you can purchase quality with confidence.

Great selection and friendly staff.

We got a hi from the lady up frontAn not an other word till we leftI know you dont want to pressure any one but at least ask if you can answer any questions we may haveSeems like no one was interested in trying to help us

Employees had know knowledge of there products

It was great experience, a young girl name camille came right up to me and spent like an hour with me answering all my questions and even offered extra info, and hung out with me till I finally made a decision. Overall it was a great time

Dont have near as many products they used to have. Looks like a glorified electronic department at a Walmart. Sad really.

Ok so I had a return from an online purchase and didnt have a receipt. When I go into the store an employee named Jerek seemed irritated with me right from the start that I had no receipt. I asked him why he was so rude right from the start and he responded would you like someone else and I said no I just cant understand why your being so rude to me? He says hes just trying to locate the order which he wasnt. Just brushed me off right from the start. I walked away mad and will not be returning. Last thing people want is rude Jereks helping customers.

Loved the curbside service. The lady who helped me was amazing.

No service. I asked about Fitbit and the Apple Watch. I was told where they were and that was it. As I looked at both watches there were no prices on the Fitbit and they were not activated. I could not demo what they could do. It’s too bad, I would have like to see them work. The Apple Watch did have prices and were activated. I tried navigating though the both of them, they only had the series 6 and they were a little pricey. The bottom line, no service no sale.

Kid helping me was awesome with the car remote starter forgot his name sorry

Some staff are great, others not so much.

Had a kicker sub installed here. They did a great job at walking me through what to buy and everything. 5 star with that. But he didn’t mount the subs into the trunk properly and it really messed up my trunk. Also he told me to come back two days later to install the amp. I called 6 times and heard nothing back. Had to install the amp myself.

Nice clean friendly.

Always have all of my car audio installed here and they do a very clean job. The only downside is their hold time on the phone to talk to a person.

In the holiday rush they were great at processing my order timely and getting me in and out. I happened to see that they had my product in stock that I had struggled finding for a few weeks.

The employees are very helpful and helped me out with any questions I had.

We go into Best Buy quite often but almost never end up buying anything. They are either out of stock or have a higher price point (or both) than other stores.

I’ve always been a fan of Best Buy. The staff are always helpful and always have excellent customer service. Definitely helped me decide on what to buy for Christmas stocking stuffers!

Always great help and smart advice towards new tech for my family

Great products and services. Weve always been happy going here.

Best Buy is always a great store to visit. I spend too much money their because they have great electronics. Just got some games for my family and and air fryer too. Great assortment of high quality product. The employees are always friendly as well and make sure I’m taken care of.

Great store even though it was busy for Thanksgiving someone took the time to help me find what i was looking for and getting the best bang for my buck

Updated from 1 star review to 3.Ordered headphones online and was shipped the wrong pair. Was told it would take four times as long to ship the correct ones. I asked for free faster shipping as compensation for their mixup, but was told they couldn’t give me anything for it. The correct headphones actually showed up two weeks earlier than they said, and I have no complaint on the product. Customer service rep was good. Customer relations, not so much.