I recently went to this UPS store location to drop off two packages for return. There were proximately seven customers in front of me. There was only one person working. This employee handled this busy situation by himself with calmness, grace and efficiency. He quickly got everyone in and out and handled every customer professionally and with respect. We were in and out of the store much quicker than I had anticipated after seeing the number of customers waiting.

Horrible service. Walked in and the white woman staff lady with the dirty blonde hair was yelling the entire time in the back. Made me really uncomfortable. She is extremely unprofessional. The people at the store could not help me with basic ups questions regarding shipping. I am astounded by the incompetence of the people here. Would rather drive an extra 10 miles for better service

Great experience. We needed a notary. A guy named Lineberry helped us out and was extremely nice and helpful. The notary service was only $5 and we were in and out in just a few minutes. If you need something notarized, the UPS store is the way to go.

Super quick service. Very long line, and it did take a while, because of the customers, not the employee.. Chris was working as fast as possible and I appreciate the friendly service. 👍

When I can go elsewhere, I do. This store has very inflated pricing. Most people there have been great, but there have definitely been very rude people that represent this store.

Chris was excellent helping me with my situation. He didnt even mind staying a little bit over his normal time to leave work to help me out. I will be using this UPS store as long as there are wonderful people like Chris working working there. As I further look at other reviews Chriss name comes up most frequently in the positive five-star reviews. With good reason he goes above and beyond. What I didnt say in my original post was that Chris had already left. He came back because he forgot something and even though the store had been closed already 2 hours, he let me in and allowed me to take care of my wifes package. That is above and beyond and from what Ive seen hes the only reason the store has as many stars as it does.

Chris was very helpful with me today. He helped me pronounce some papers applications on from my cell phone also help me with my package all while he was helping other folks as well.

I just had the store package and ship a handmade urn for me. It arrived in perfect condition - TRIPLE wrapped! That you for taking such great care of a precious heirloom!

I had to fax a copy of my NCDL to another state. UPS faxed the copy, it looked clear, I paid and left. I forgot to ask for my license back! Fortunately for me Chris held onto it thinking Id come in. When I didnt (had looked everywhere EXCEPT there) he mailed it to me. It arrived in perfect condition and I now have it back. Thank you so much for going beyond the call of duty!

Taylor did a great job at helping me ship items definitely the best customer service Ive had in a very long time.

I had an Amazon return which should be free but this guy was determined to charge me for something. Not to mention his terrible attitude when I couldnt understand why I was told that paperwork had to be put in the box but it would cost me for them to close the box. He was also yelling at me still as I walked out the door when I refused to pay for that. What kind of management do you have that allows that kind of customer treatment. I had to have it picked up from my house bc after 2 days of attitude from that guy I couldnt deal with it again. Horrible place to go. When you have a customer complaint every 5 reviews you should check into it!

Always glad to help and they always have what you need for your mailings along with a smile.

Was about to be scammed but they hadnt shipped it yet and I was able to get a full refund for my shipmentHe sent me it through cash app and said in order for me to get my money I had to send him moneyI Thank ups so much and they have great attitudes!!!

Portia Newell helped me at this store, she is beyond kind, words do not express. Other employees at this store could learn from her example!

I live out of town and called the store to ask if they could pick up a package from my Navy Veteran grandfather’s house for packing and shipment because he couldn’t drive. Not only did the store make it happen, the manager Chris was courteous and professional and I couldn’t be happier with my experience. Thank you!!

The two guys that are there most often are ALWAYS rude and unfriendly. You better go in knowing exactly what you need and ready to go because customer service is not available at this location. Its more of a glorified drop box.

Chris helped me with a Notary. Very nice dude!

I have been coming to this store for over 2 years because of the convenient location but I will go out of my way to go elsewhere. There are employees here that are very friendly even in a rush. There are also a few who could care less and show it. When they are here the lines go out the door, they walk away and they are full of attitude. Today I was trying to return an Amazon order that was delivered in 2 boxes with the same tracking number labels box 1 of 2 and 2 of 2. They wouldnt take but one box because they wanted a 2nd tracking number. I had to leave the line and contact Amazon, which they said to do. Amazon said it should be 2 boxes one label and I got back in the line and they still wouldnt take it. The Amazon person understands their are 2 boxes as do I. The worker however couldnt seem to comprehend the issue or non issue in this case. I took my return to Kohls with no problem. I hate to miss the location of this place but it will be fed ex and Kohls for me from now on. Hopefully amazon will broaden its horizons passed UPS. Horrible service.

This place has awesome flashlights that are magnetic. Im loving it

Omg this horrible older woman employee that works there was soooo rude to me I called to ask a question and she screamed at me even with u could tell her voice had gone huh I wonder why she shouldnt be shouting at customers just asking questions then when I called to get her name she kept hanging the phone up awful employee I go there almost every day to ship my packages and never had a problem with anyone they have always been so nice I dont know what was wrong with this lady but she shouldnt be allowed to treat customers that way !!!!!

I would like to thank Chris for all his help with getting my packages returned to Dyson, seems simple enough. He had to help determine which label went with each package. He could tell I was getting aggravated and I think realized that I was I had problems standing. He said I could go sit down and he would take care of everything. He got everything done and didn’t even charge me any fees. I would like to thank everyone at the store because I always get great service.

I went to return a package today and expected to pay however not as much as I did. After I made my purchase I felt something wasn’t right about the price and decided to do some research. This is the only ups store relative to the Lexington area first and foremost. The prices of boxes and a fee for taping does Not exist in Salisbury and even kannapolis. therefore they are over charging for Everything!!! And to say the are veteran owed makes it even worse. Being a former combat veteran I would NEVER treat my fellow comrades in this manner. I will not go back here no matter how far I have to drive.

I had an Amazon return and did not realize that the store was closed because the door was not locked and I was able to go inside. There were two gentlemen, Zach was one of them and I regretfully did not notice the other gentleman’s name. They were both polite and allowed me and another lady to process our returns even though they were closed.

Excellent and efficient service. You wont stand in line long, if there is a line. Courteous as well. I have been there many times for the past few years for returns

Zach was there to help my every need Awesome customer service, very knowledgeableVery pleasant, very polite, very funnyI will definitely go back especially when he is working. He is amazing and my very favorite!! He should be employee of the year and deserves a big raiseTHANK YOU SO MUCH ZACH

Chris and a dear friend are amazing!!! They helped me get some heavy awkward boxes!!!

Worst ups store I ever went Into. If it’s not taped they will not give you a piece of tape 6” long. They actually charge a taping fee! I know it takes a Genius to tape a box. I’ll drive out of my way before I ever set foot in this store. Gentleman was extremely rude too. I believe his name was Jeff. Lexington NC store.

The kind gentleman Chris Lineberry helped me with my Amazon package today and I found out they even have notaries there! We’ll be using the local UPS store for that in the near future. Thanks for being so helpful!

I come here all the time to do easy Amazon returns. Always great customer service and they get you in and out as quickly as possible. Chris and Zack are wonderful, help me out with printing and shipping needs.

Kaleb was so helpful and got me in and out fast!!

Zach deserve to get the EMPLOYEE OF THE YEAR award!! This UPS store will be successful if they will continue hiring employees like Zach! Not only he helped me make my copies (a lot) so I can meet my deadline and UPS last pick up for the day., he also gave me a bottled water lol! Because he said I needed it hahha! I was rushed and panicking. Thank you Zach!! Keep up the good work!!

I needed several pages printed. I emailed it and it was complete within 10 minutes. While there they were very nice and even offered me directions to downtown. I will definitely be returning.

Great store. I go to them for Amazon returns. The employees are always so nice and get in you and out of the store quickly.

No line, friendly and very helpful!

I had phenomenal customer service today in the store. Stayed over closing to assist me and went above and beyond to get me situated and my product returned. Extremely appreciative of the service receive from Zach!!!!

The employees at this UPS location have always gone above and beyond during my visits. Everyone is informative and helpful in addition to being pleasant. Chris went out of his way to see if he could solve an issue with the USPS - certainly not in his job description! I would highly recommend this location.

Had a great experience today and usually do. Fast service with out hassle. They made it easy to do an Amazon return!

I cannot thank Dee enough for all of her help with printing off a PDF file AND helping me fax it to the receiving party! Because of her excited willingness to help in every step of the way, my printing/fax experience was super easy and hassle free!!Thanks Dee!

Would not recommend this store. Today I went there to ship a gift with a prepaid shipping label. I needed a little more tape than I had previously used at home and the guy at the counter was going to make me pay $4 for a roll of tape instead of just using the tape roller in front of him. I would understand if this was how everyone did things, but a month ago I went to the UPS store in Clemmons (with a prepaid shipping label) and wasn’t charged for tape. A little bit of kindness goes a long way...thank you to the woman in line who offered to tape my package with her tape instead of me having to pay the $4.

Great service! They even took my packages when they were closed on New Years Day! Someone happened to be there doing inventory!

Derricka @ Talbert UPS Store was wonderful in helping me with getting my resume printed. Very nice and courteous!

I read the other reviews before visiting the store. I was a bit weary knowing the terrible service others have had.I had 2 amazon packages to return. I walked in and the 2 guys behind the register were very nice and prompt. He scanned the barcode on my phone and told me to have a nice day!That’s it!?They did all the work and I’ve never had a better experience.Thank you!

Chris was very helpful when I came in the return some packages and had no idea what I was doing. He was very patient and helped me with my return labels and packaging. Now I understand how things are done for future packages! Thanks Chris!

Great help with shipping. Thank you!

I was given a shipping quote of $118 on 8/2/16. The next morning, my son brought the item in to the UPS Store and told the store employee of the quote from the afternoon before. The employee boxed and shipped the item, my son paid using my credit card and left without any questions. The next day I noticed we were charged $334. After two weeks of no response, I was told the owner basically said too bad. She will not return my calls and no one at the store will do or say anything; not even an apology.

They have friendly & courteous employees.

Do not ship through this store or UPS for that matter!! I have had to pick up several of my packages from the stores because they refuse to deliver to my house. It ends up taking an extra week to get my packages and they never have once reimbursed me any money for my troubles. This store in particular told me on the phone that situation is no concern to them unless my package ends up there. They had no compassion or a care in the world about helping me figure out where my item was.

The manager, Mr. Lineberry is an outstanding person! He goes over and beyond for his customers! Thanks for being so kind to me!

I had a great experience with Christopher! He answered all my shipping and printing questions. I had a unique problem with another company and he had a brilliant idea on how to resolve this problem. Im so happy I found this store!! Thank you Christopher for going above and beyond!

Had a very pleasant experience with Christopher Lineberry Manager of store 5031! He went over and above the call of duty to get a printing job completed for me..The employees of store 5031 are the BEST!

Ive been doing business with this store for years. It has always been a pleasure to stop in until it changed ownership. If you look at the reviews youll notice the old reviews are all 5s and one 4. All the new reviews are 1s which is the worst score you can possibly get. That means that if the scores werent there from the old ownership, that the scores under the new ownership would be a Google review average of 1.0. To put that in perspective, that means that no establishment in the world could have a worse score.Since the new owner bought this store, my customers have been complaining about damaged packaging. One day I saw one of the kids working there crush one of my boxes right in front of me. When I asked her to please not do that, she actually said that she didnt do it even though she knew that I just saw her do it.If you have to meet the new owner, you will see the root of the problems. The new owner lacks the personality, skills, and professionalism needed to take care of UPSs customers.Im going to look into switching my company account from UPS to FedEx. That way I dont have to come to this store anymore.

The tall woman(?) who is apparently the owner has zero customer service skills. She was awkward, cold, and just strange acting. Some advice: Hire competent front end employees and stay behind the scenes. You arent cut out for direct customer service. I will drive out of my way to avoid this womans weirdness.

Worst UPS store ever! Ive tried several times but always an issue. We sent presents to grandchildren and the girl would NOT put both names on the label. Tried to mail information to a bank out of state that needed signed for. They did it wrong, it came back and I had to pay for return service because the UPS store did it wrong per USPS. I specifically asked for it to go UPS and they said no its cheaper this way. No, it wasnt, cost $50+ and never got there! I guess Ill have to go to a different store to get my packages sent. Its a shame, we ship a lot out of state.

If I could put zero stars I would. I agree with the previous person. This has been my worst experience doing business anywhere. I had them package something I was going to ship and the store manager packaged it. She charged my card 3 times at over $100 each time. It took me 7 days to get my money back. On top of that I put insurance on it and UPS destroyed my package. My claim was denied on my package because of improper packaging they said. Now Im out the money. The owner will not return my calls or take my calls.

My shipment from this store to the west coast contained many fragile items and heirlooms. Amy Ruth did a terrific job of wrapping the items and packaging them so that they arrived in perfect condition. I would not hesitate to entrust future shipments to her and UPS freight.

I came to your store 2 times and Chrs helped me both times. He was great what a wonderful employee you have.. Thanks Chris

Dee at the ups store is amazing, she let me slide with the drop off fee

Staff is courteous and friendly and went above and beyond the call of duty to help our office out when we suddenly found ourselves in a bind. We will definitely be trying to send more business their way. THANK YOU!

The store manager or associate was not pleasant to speak with. Instead of saying absolutley but we require a credit card for payment now because we do not take corporate accounts he damanded payment and a rude tone. I will never do business at this store again. He should not be in customer service if he does not know how to talk with customers!!!!

The employees of this store went above and beyond for me and assisted in getting wedding programs printed in a hurry. The programs turned out beautifully and looked professionally done.

Had great help and service from Romona and Brandon today, thank you both!

Do NOT use the Notary Service at this location. They have no idea what they are doing. Had a customer come in to have a DMV form notarized due to an error on the title. Brandon informed him that he didnt need it. Implied to the customer that he verified it with the local DMV. The customer left and drove all the way back to Jacksonville NC with a note from Brandon stating his title was fine and we could call him with any questions. Well it wasnt fine. Of the 2 owners on the title only one went in front of the Notary. So the buyer cant do anything without the form that Brandon wouldnt notarize, even though both owners were there the second time to sign the form. When I called Brandon from the DMV here in Jacksonville he was full of reasons and excuses why the customer didnt need the form. Guess what Brandon, not your job. You caused this poor man to have to make another trip for NOTHING. If you dont know how to notarize title documents or any legal documents for that matter Dont touch them. Will be calling corporate tomorrow to file a complaint on behalf of our customer. Completely unprofessional and rude.

I have experienced the very best attitudes at this store than i ever had in any store especially 1 employee really stood out in helping me with my needs her name is Marty that is all I know about her but in a nutshell she is very valuable asset to the company

Very good serviceBrandon was very professional and helpfulThanks

Rude, snarky service every time I come here. I am not a fan of stopping at this location if I can avoid it at all.

The manager was great he helped me out with all i needed i would give him 5 stars

Run run run I mailed my box back last week using this location in lexington. I just called the store to follow up and I was told my box was never sent. I strongly believe that the white guy with the beard or the old white lady stole my 115.00 boots. Do not use this location ever. Also i was told they do not have cameras. So if they were to get robbed.....its ok I guess. Basically i was told to take it as a loss.

Amy Ruth runs a chain of UPS/USPS stores in the area. Marks up all USPS packages to the max. Would never pay for anything at her stores she runs which are N Liberty Street Winston-Salem, NC 27101, 380H Knollwood Street Winston Salem, NC 27103, or 31 South Talbert Boulevard Lexington, NC 27292. Go to your local post office or other UPS location and make sure you arent being overcharged. Im not even sure if she overcharges for UPSs standardized rates depending on weight, size, and destination. Unethical practices that are only meant to hurt the customer and increase the profit margins of her stores.

I have a label that the company sent me to mail my package to them. This store and the other in high point want 3.25 just to print it out and thats with me sending it to them from my phone. Really thats nuts . With fedx they dont charge for that

I brought a PREPAID UPS label package to this location to send out. The counter clerk wanted $2.50 plus tax to tape the top closed, or.... buy a roll of tape. Thanks, but no thanks.

Very helpful with printing label.

I had a very time sensitive payment application due to a major contractor and Christopher Lineberry made me feel like I was his only customer! We got it done with the help of this ups store #5031!!!

Made a phone call to this location about shipping live fish and when to drop them off to insure over night arrival. Went to drop off a package of live fish, was told UPS does not ship live fish, when if fact they do. These same fish was delivered by UPS. Manager was very rude and unprofessional. Call UPS and they do ship, moving on to USPS.

Had Chris print some house plans for me. Came out exactly how I had hoped and for a fair price.

Very courteous and helpful we have the Best UPS LOCATION

Chris helped me out huge with a notary signing

Christopher is amazing

Great store! Marty was very helpful and kind!

Customer service is amazing. Very nice and very knowledgeable.

Less expensive if you send packages through the Post Office, however service is great

The best customer service in ups

Always friendly, accurate and ready to help.

It is currently 8:37am and they are closed. Nevermind the employee was in the car beside me and just opened the store after seeing me try the door.

Its currently 9:17 am and sitting in front of the store. The door is locked and the hours show it being open at 8:30. This is the 3rd time we have came and it has been closed while it should be open. If you need to change your hours you need to do so and change the hours on the door and Internet listing. Bad business!!

I am very irritated. It is 2:15 and the store is already closed. The store hours indicate it should be open until 2:30. This is ridiculous. Calling corporate.

Helpful and friendly!

They charged me 2.50 to put a piece of tape on my supposedly free Amazon return.

Great service

Tried several times to get onto the store early. The store says they open at 830am. Not one time has the store been open at 830am when I have gone to do business at the Lexington store.