Customer service started out great when we bought the granite. We were given a date for template but we were not told what time frame to expect even after asking for the time frame, same with the installation and then the granite was cut too short. Template was done another day than scheduled as the installation. We were told they could do a floating counter top which was a lie because they didn’t supply brackets to hold granite. It took over a month for the granite to be completed. Long story short, DON’T USE THIS COMPANY!! We will never do business with this company!!

Excellent work very professional, and such a great price. Stones and Granite made this such a easy process for me and my husband !!! I could not be more pleased! Thank you, Stones and Granite for giving me such a beautiful kitchen I love, love , love my new tops!!!!!

Working with stones and granite was a great experience Kristen Perraut was very friendly and extremely helpful with my entire process I recommend them and her as well for all your needs!

We highly recommend Kristen. She has never disappointed us. She is always on her toes with every project we throw at her, she has always went beyond our expectations on providing 100 percent satisfaction to us and the customer. She’s professional and definitely knows her job well.

I want to share a bad experience, but one that was made much better thanks to the people at Stones and Granite of Lexington. I ordered a piece of granite, for my kitchen. When it arrived it was delivered and installed perfectly, the craftsmanship on the edge and surface was perfect, but the color was completely wrong. I get that Granite is a natural product with natural variance, but this was really, really wrong. I called Kristen Perraut, and this is where the company really shined through. They could have just told me to just pound sand and deal with it, but to their credit they went back and looked at the reminants and completely agreed that the color was totally wrong and that it didnt match the slab I had approved. In the end, we were able to reach an agreement to get it fixed. I just want to say that I know mistakes happen, that can be true of any company, but when you find honest people to work with, who really try to do right by their customers, they deserve to be recognized. Thank you guys!

Kristen, our Stones & Granite Rep always provides the best and most helpful customer service. She always gets our clients on template & install super quick. Jonathan & the template/install crew always show up and do an excellent, top professional grade job! We at Delongs Tri-State Custom Kitchen & Bath recommend Kristen for help and Stones & Granite of Lexington for all your marble, granite, and quartz needs!

We purchase granite 5 months ago....granite is already stained and discolored and appears very poreus. We have been in contact for well over a month for the issue. While they seem to want to help they advised that a 1 year seal is recommended to be sealed every 6 months....our granite set in our house for 3 weeks prior to moving in. If we set a glass on it, it would leave a grey ring. I’m not expert but I’m not for sure if it every got sealed to begin with. We were advised to make a paste and let it set for 24-48 hours , sealed with plastic wrap....it made the granite worse. Now everywhere the paste was applied, the granite is stained. They still communicate but always say they will call back, but rarely does this occur. We always call back the next day. Right now they advised they were going to have an expert come to look to see if it was fixable. We were suppose to hear back yesterday or the day before but nothing. Called again today and was advised they would call back. It just appears we will have to pay to have this mitigated or replaced as they haven’t offered a solution or ownership of the mistake. I take meticulous care of our granite and use highly rated products for care as recommended. I will update review if situation is mitigated. They were very friendly and had very good pricing when we purchased.

Amazing customer service!! Savannah & Emily really helped me out picking out my beautiful granite. %100 recommend.

I spent good monies with Stones and Granite. I would give them no star if possible. The service was poor and the install was horrible. Filed with BBB trying to resolve the issue........still not solved. SOOOO SAD TO CALL THEMSELVES A BUSINESSES

The granite turned out great and installers did a wonderful job. The entire process was seamless and they are very professional. We would use them again without any hesitation. Granite was installed in our kitchen and our master bathroom. We love it!

AWESOME EXPERIENCE From design meeting with Jessica to the template and install process our kitchen granite project was handled efficiently and professionally and TIMELY! There were no delays and the job was completed beyond our satisfaction!

Our experience at the showroom was great - lots of selection, good customer service, very professional, and it is indoors so you aren’t hiking through a gravelly stone yard in the weather. Our salesperson was very helpful. The installers were also great and took lots of time to make sure everything was exactly the way I wanted it. The granite looks great, but after the sealer residue was wiped off, I found a number of scratches and a chip on it, several of them noticeable and up to 10” long. Not flaws in the natural stone but actual man-made scratches, similar to a scratch you would get if you dragged a needle over a newly finished wood floor. When the guys came out to look at them (and hopefully fix them), we were disappointed. They fixed one gouge, but they actually dug a bigger hole in the granite to do it, and you can still see where it is. They said the other scratches couldn’t be fixed because they weren’t deep enough. So after spending over $4000, we still have scratched granite. Pretty disappointed about that. We spent thousands of dollars on the project and it is already scratched up.So, if you are going to use them, I have a couple of suggestions. First, make sure you have the whole freakin’ day available for them to come to your house. We were scheduled for the template guy to come at 9:30 on a Monday (although the receptionist told us they might be early and come at 8:00am.) so I was up and had the kitchen ready at 8am. At 9:00am, I called, and was told they didn’t leave the shop until 9 or 10. I called again at 10:30am and was told they still hadn’t left yet. They didn’t come until noon. My husband ended up having to miss half a day of work and I had to leave before they arrived. The day of install, we were given the time frame of “afternoon”. I sat at home the whole day waiting for them to come. They didnt arrive until 6:00pm, and the install took over an hour after that. When they came to fix the scratches, they also told me “afternoon”, and they didn’t come until 6pm.Also, be aware that the day they come to do the template, you have to have all your plumbing already disconnected and they will take off your old counters. They won’t come to install the new granite for five more business days, so all that time you will be without plumbing or counters. Then, you have to wait 24 hours after the installation for your sink to cure before you can have a plumber reconnect it all. So unless you are a plumber, you will be without plumbing for a week. Just FYI.

All the employees and personnel at Stones and Granite were above and beyond great !! They installed our granite in our kitchen very nice and neat,it looks beautiful..Thanks to all involved.....Donald

I LOVE, LOVE, LOVE my new granite countertops. They were installed six days ago. Because a friend recommended it, Stones & Granite of Lexington was the first place I looked for countertops. From that moment on, a benchmark was set. I spent two months looking further, though. During that time, I met with twelve other granite fabricators, granite suppliers, and kitchen planners in Lexington, Nicholasville, Stamping Ground, Frankfort, Winchester, and Georgetown. I created spreadsheets and a notebook full of notes, business cards, prices, pictures, and information. Stone & Granite of Lexington beat out the competition on every count: value, selection, quality, reputation, dependability, and customer care. A major factor in my choice was the sales representative Savannah. She is a true professional and knowledgeable. She facilitated every step in the process from helping with my pattern choice, to guiding me through choosing my slabs, to placement of the templates on the slabs. I had a glorious time with Savannah. We communicated through numerous texts, and her response was always timely. My dealings with Stones & Granite of Lexington is, actually, filtered through her. All that she did to help me with this experience is a wonderful reflection on that company. The product speaks for itself; it is perfect and lovely. The experience was delightful. Thank you Stones & Granite of Lexington, and Savannah. It was a pleasure meeting you and joy working with you.

We have worked with this place twice and have had a great experience each time. The best prices and great selection a round.

I had a great experience and would tell anyone who was wanting to take on a project to contact Anna. She helped me though the process and I was very pleased. I was preparing my home to sell and needed to save my tile backsplash. They were very upfront and honest that this was no guarantee but they would try their best. The demo was a tedious process due to the old countertops were tile. The crew to do the demo were very professional and tried to do the best they could to meet my request. It was hard to beleive but they actually did the job and were able to save the backsplash! This save be $2000.00+ on my kitchen and master bath reno budget! I found everyone to be very honest, upfront and willing to work with me during a very stressful time. I highly recommend you work with this team of people and listen to each detail very carefully, make sure you understand the process and ask questions.

Very professional, excellent work and reasonably priced. I could not be more pleased! Thank you, Stones and Granite.

Professional and easy to work with- they also provide great product.

Great Price very professional, We love how our kitchen turned out.