I wish someone else would buy this place and make it better. Cause the current owner can’t seem to do it.

I picked up an order on the too good to go program. For $3.99 I got 13 mixed end of day bagels. Excellent quality. Very close to New York bagels. Crisp crust and tender inside.

This has been our go-to bagel place for years now. The food is all really high quality, and the people who work there are fantastic. Even when the store is absolutely slammed, and they are understaffed, the people who talk with you are polite while still being ridiculously efficient. If you can, I highly recommend using their online ordering system before leaving your house to get bagels. The online menu is well laid out and descriptive, though there are no pictures. Plus, if they are really busy, ordering ahead can save you a lot of time especially since you can then use the exterior pickup window. Again, my family highly recommends this awesome bagel store!

Best bagel sandwiches in the area. Always fast and efficient, takeout system is well implemented. Coffee could be better.

Recently I have been unsatisfied and extremely disappointed both with the quality and the service. I put an order for a whole wheat bagel, got a message that my order is ready for pickup and drove all the way there to pick it up. When I got there they told me that they ran out of whole wheat bread. They could have easily called me and save me the trip to go there but I guess they neglected. Not happy with their behavior because they were not even apologetic and the lady was almost mad that why do I need a whole wheat well thats because people have different diets and issues and not everyone can have sesame bagel!

Love their bagels. Lots of choice and very fresh

Prefacing this by saying the bagels and donuts are great. The reason for my review is to let the owners know that the customer service provided by their employees is among the worst I’ve experienced in hopes that they can rectify the situation. First, the employees steer phone orders over to their website - that’s completely fine and reasonable. However not all menu options are on their website (for example, donuts are not listed for online order). So if you want these items, an online order isn’t possible. I called one morning to place an order and the manager (he will now be referred to as Mr. Grumpy) was VERY rude, almost angry with me for even calling. I tried to explain to him what I wanted to order (donuts) aren’t on the website so I couldn’t order them which was why I was calling and he said to text my order instead and then actually hung up on me. Then again this morning, I tried to text an order in, only I got an automated text reply said they’re not accepting text orders and to call. So I did. Mr. Grumpy answered and yelled at me for calling telling me he wasn’t taking orders because they were “sold out of everything” (side note: it was only 7:45am). He then changed his story to there being 70 orders ahead of mine so I had to come down in person and wait in line. Again, he hung up on me. Fine. I went down in person assuming okay, they’re busy I get it. When I got there, ten minutes later, I was expecting a crowd…only to find there was hardly ANYONE even there. Worse still, there were between 15-20 employees all standing around just talking to each other, Mr. Grumpy was outside talking to people, and there were only about 5-7 pickup orders on the shelf. To the owners, Mr & Mrs Mahoney - I have been in the service industry for many years. I have had many roles from employee, to manager, and eventually to owner. I wouldn’t be able to tolerate an employee lying to customers and disrespecting them this way and I would absolutely want to know these things are happening at my store. My experiences do not appear to be outliers either; there are many posts about Mr. Grumpy and they span several years. He is actively costing you business and I thought you needed to know, especially given how 2020/2021 has been for the service industry. While I truly do love your bagels, it is clear that your staff doesn’t care about my business and for this reason, I sadly will not be back.

Wicked Bagels has the best bagels this side of New York. Thick, chewy, outstanding bagels. Now I find they have the most Wicked Donuts!!!;I have been eating Dunkins my whole life, and their donuts are a distant second place to to Wicked Donuts.

They got my bagel order wrong. We were given 3 everything and 3 whole wheat instead of 3 everything and 3 multigrain. We went HOME with the bagels, our hands have been in the bag. When we saw the mistake we returned to the bagel shop to exchange them and they put the whole wheat bagels from our bag back on the shelf. My mother told the employee they should not put the bagels we had taken home back on the shelf and they did nothing. Just said Have a nice day. The bagels remained on the shelf.

Great bagels, on the savory side. Id give five stars if there were an easy bakers dozen savory option available for delivery.

The everything bagel was the plainest “everything” bagel I’ve ever seen. The cheese on my bacon egg and cheese was very solid and not even a little bit melted even with the hot bagel and egg. Coffee did not have French Vanilla. They only offer pure cane sugar. Overall bitterly disappointed especially in the amount of seasoning on the everything bagel and the coffee that was not even close to par.

Ordering online and paying ahead is pretty much useless you end up waiting 20+ mins beyond their delivery time even when theyre not busy. The bagels are good thats what keeps us coming back.

It is a little pricey for bagels but worth the price.

Excellent bagels, easy parking. I always go early so there is never a wait. $7.50 for a half dozen. Been here over a dozen times and the quality is always consistent. Nice crisp outside and soft chewy inside. Not the most dense bagels out there, but it works. My kids also approve - which is always good. I can’t speak to the bagel sandwiches because I just get them plain, but they look good. Cream cheese is also very good.

Grear bagels. get there early for the biggest selection. Friendly staff.

Poor time management for pickup orders.Bagels are not always fresh

Excellent place for bagels. Maybe they should toast them a little more, I cannot usually tell its toasted that would make it 5 star.

Best bagels in Massachusetts. I’m originally from Long Island, NY and VERY particular about my bagels and this place is top notch. So soft, perfect flavors & great cream cheese. If you’re looking for NY style bagels this is the place!

I’ve been a big supporter for years given WB is a local biz. I can’t go anymore, though. Bagels are so bad now. Not sure what happened, but either raw, or hard, or flat. Wish wasn’t the case. Done now though.

The food is good but service is very slow. Even if you order online you still have to wait another 20 minutes on top of the 25 mins you had to wait when you ordered online.

Wicked good!Delicious flavor and plenty of choices to choose from.

Monthly bagel madness mess: missing cream cheese and wrong bagels (4 of one that I wanted one of, omitting others). I would have been happy if they specified random assortment. I called about the missing cream cheese but the manager wasnt there and I havent heard back. This is the second time my order has been messed up (last time, no joke-- half my order was missing). I wont be back until the pandemic is over and I can go in person.

Excellent salmon and cream cheese bagel 🥯. Limited outdoor seating. Indoor staff practices safe measures.

Best quality bagels around Greater Boston. Oh and they make bacon-maple glazed doughnuts that are delicious!You can order online and get your bagels and other goodies at their new pick-up window too! Awesome place.

Always delicious! I recommend the asiago bagel with olive spread.

New York transplant to the area where you can get a freshly baked bagel 24 hours a day and the Wicked Bagel is great for the Greater Boston area. I like how you can look right back into the food prep area, fun for kids.Everything bagel was well cooked but slightly under-seeded. I asked for it toasted and they perfectly toasted it (you’d be surprised how many places burn their bagels when they toast).Prices are reasonable (I only got bagels) and the cream cheese was very fresh and creamy.Since it’s 2020, their setup was very safe and had a strict mask-on policy. You had the option to order ahead online, by text or right at the register. All employees appeared to be using safe COVID-19 techniques.

Great bagels! Very good discovery!

I just left there after placing a phone order with the manager. He told me to pick up at 11:30. When I arrived they did not have what I ordered. I asked and the manager responded I screwed up, you can hate me if you want to. Not good customer service. Ive been a regular customer since they opened.

Good place for bagel sandwiches or bagels in bulk. Good turnover so the bagels are usually fresh.

Good bagels and even better cream cheese! Ill be back to try their sandwiches.

Would be 5 stars if the nitro cold brew was working! great bagels at a good price for outside ny

We visit every Friday morning. Their pre-order system works well and pickup is efficient. Bagel sandwiches are great but the muffins are uninspired.

Delicious fresh bagels!!

This is a great place very good breakfast sandwiches bagels and donuts staff is very friendly owner works in store everyday always a great experience at wicked bagels.

Friendly and efficient service. You can drop in or call ahead to place an order. Ample parking. They open early enough to get those bagels and cold brew back home in time for breakfast and score brownie points with the family.

Excellent selection of large, doughy bagels, with something for everyone. We picked up a bakers dozen before the shutdown and froze them for later. Looks like well be doing takeout over the coming weeks but continue to support the only decent bagel option in our area. Gift cards also seemed to be available, so treat a friend if youre able!

Amazing bagels at a reasonable price. These are New York quality: soft and chewy, with exactly the right crust, just slightly larger than average for the style. Because the Boston area has a scarcity of bagels of this quality, theres a line in the morning (at least, there was on opening weekend), but the staff kept it moving at a decent speed.The only nearby bagel baker thats comparable to this is Bagelsaurus in Cambridge, but Wicked Bagel is much less expensive (e.g., at about $15 for a bakers dozen, its about $10 cheaper than Bagelsaurus).

Wicked bagel has delicious bagels and really good cream cheese. I come here often and I’m never disappointed. At peak times the wait can be a bit long but totally worth it.

Delicious bagels!

I called Wicked prior to placing my order to let them know I wanted 6 everything bagels. I specifically called them ahead of time because the order feature on Grubhub did not allow me to choose what type of bagels I wanted. So I contacted the store and told them that I was submitting my order and to please fulfill it with everything bagels. But of course, not only did I NOT get 6 everything bagels, I got ZERO everything bagels. They gave me a variety of 6 bagels, which I paid $13 for and not a single one was everything. I understand we are in unprecedented times right now, but for a business whose ONLY option is deliveries, I would imagine they would be extra diligent in making sure their orders were fulfilled correctly, considering I called to confirm my order. When I contacted to find out what happened, the owner accused me of yelling, which I definitely wasn’t. We are talking about bagels. There would be absolutely no reason to yell. Bunch of clowns. Won’t be ordering from Wicked Bagel anymore.

Breakfast sandwiches were good and there were lots of bagel flavors to choose from, well-stocked. Wish the bagels had more of a robust flavor and were a little softer. Overall pretty good.

Great bagels and sandwiches

Try these bagels!

Really good bagels - super fresh. This is our new go to for the kids

It lives up to its name. The bagels are divine. The perfect combination of chewy and soft. So consistent. We get half or a bakers dozen almost every week. Its also great to see such a dedicated, young staff, which gives it an extra nice community feeling. Cant wait until they open a shop in Somerville!

Soooo! Good. The best bagels in town. Actually, the best bagels I had across New England.

This was the first time my family and I tried wicked bagel.My dad got a plain sesame bagel which he said was “fine”.My mom got an egg and cheese with bacon on a sesame bagel which was “okay”.I got a tuna sandwich and the tuna was super fishy, did not taste fresh at all and I asked for it not toasted, and for it to be cold and without cheese and it was melted with cheese. It was not edible. I took one bite, made both my parents try it to validate my thoughts and then it was thrown away. I have never had tuna that tasted so fishy.I also ordered a french vanilla coffee which was extremely burnt and had no vanilla flavor. It was burnt and bitter.I definitely will be sticking with Bagel World in reading for bagels & bagel sandwiches from now on.

Tried to call ahead to place an order. Was trying to be helpful but totally rude guy on phone spoke to me as if I was putting him out and was almost angry. Plenty of other shop to get bagles. Bye

Wicked good. Been a while since Ive had a standout bagel experience. Excellent product.

I love Wicked Bagels. The bagels are fresh and exactly what a bagel should be. They offer a large variety of bagels and toppings. They serve hot tea and hot, iced, & cold brew coffees.They are busy and, understandably, run out of the more popular bagels pretty early. They also run out of toppings - I’d say every time I go, they are out of something I wanted to order. Annoying, but again, understandable.If I were just basing the stars on today’s order, I probably would’ve give 4/5 because they were out of bananas, but didn’t know until about 10 minutes after I ordered and paid so they had to refund the banana charge. But also, once home, I found they gave me one wrong bagel out of 3 ordered - right toppings.Mistakes happen & things run out.The bagels are worth it and everyone who works there is always friendly and ready to help.

Great bagel sandwiches and the new donuts are phenomenal. Awesome staff.

Awesome breakfast sandwiches!

Best bagel place in Lexington! Admittedly, it is to the best of my knowledge the only bagel place in Lexington, but its pretty darn good. I get the smoked salmon on pumpernickel with red onion and capers and they do a good job with it--theyre not stingy with the salmon. Free parking and a spacious store with plenty of seating including outdoor tables. Its a winner.

Fantastic New York style bagels, sandwiches and gourmet spreads. Bagels are boiled then baked, and terrific customer service. Nice dining area design inside too.

Bagels are great but they sell expired foods such as the kettle potato chips.

Stopped by on the way from Boston to go apple picking after reading great reviews online. I wish I could give this place a 5 star because the food is good! However I added prosciutto to one of my sandwichs and was charged for it but when I went to eat the sandwich 20 minutes away from Wicked Bagel there was no prosciutto! Not the end of the world but it is a major pet peeve when my order isnt correct especially when it wasnt that busy.

Best place to get your weekend bagel! Coming from NYC, its been hard to find a place near us without having to travel all the way downtown. But this location has been great especially when they are warm and fresh and made to order, which they do here.

Everything bagel is a bit too salty for our taste but the others were good.

Great quality for everything Ive had there. Love the nitro coffee

You have to be patient here. The food is really good. You must double check large orders, I was missing 3 items out of a big group breakfast order, which was very disappointing to have purchased a Bakers Dozen with no cream cheese tubs to serve with. Extra trip back to get refunded.... When I came here solo for a coffee, bagel & CC it was easy. Be careful with larger orders for groups.

For me, costumer service is everything and today I had a awful costumer service experience at Wicked Bagel. I have been a loyal costumer for over a year but now, I will not be returning.

If you like bagels, you have to try Wicked Bagel’s bagels. These bagels are freshly made, and come in many different flavors. In addition to the fresh bagels, they have delicious fresh cream cheese that goes perfectly with the bagel! If you go here, I would recommend the garlic bagel! A five star restaurant for sure!!!

This place is clean, the bagels are fresh and the staff is friendly. They have awesome combinations too! I usually get an egg sandwich with cheddar and bacon on a jalapeno bagel or the french toast supreme with sausage. If youre looking for a simple breakfast place I highly recommend here!

Ordered the Reuben bagel which is almost $15 but no sauerkraut just pastrami and a little bit of sauce never going back there terrible

If you order from them via text, they send you marketing texts after with no way to stop them. Not cool.

Awesome local bagel place with a large variety of fresh bagels and sandwiches. You can watch them making the bagels while you wait for your order. Really neat!As far as the bagels go, the only downside for me was that they were a bit heavy on the cream cheese but that might just be a personal preference.

I ordered bagels from Wicked Bagel for my sons birthday party. The bagels were delicious (as was the cream cheese) and the customer service was excellent. I will definitely order from them again!!

Great new bagel shop in East Lexington. Toppings include smoked salmon and a variety of cream cheese flavors made in-house. Bagel sandwiches are fresh and tasty. Most of the business is take out, but there is a seating area with a couple of tables. The industrial vibe of the concrete floor and exposed pipes, along with the friendly service, make the Wicked Bagel a terrific destination for breakfast or lunch.

Great bagel sandwiches. Reasonably priced and quick service. Will definitely go back.

I havent actually been here personally but my wife goes out at 5 a.m. all the time to pick out a dozen bagels and cream cheese for our family. I never argue about it.these bagels and their cream cheese are absolutely amazing!! 💖🤩I can say unequivocally that there arent any other places in the area that come close. One day I thought that maybe I would go out and check out another bagel place a little bit closer, and comparatively it was terrible and I will never go to this other place again. Okay honey, time for you to go back to wicked bagels!

These bagels were incredible! The place can get busy and may take some time, but the bagels are worth it. Lox was super fresh and bagels had great chew to them. Will stop back again.

This morning, I had a bacon, egg, and cheese on a poppy bagel. While the bagel and bacon were very good, the sandwich would have been much better if the egg was hot and the cheese was melted. The service was on the slow side and could be improved. I would also prefer if there was a contact form on the website to offer feedback to management directly.

Empty at 6:45am on a Sunday morning. Bagels were still warm. Bought Bakers Dozen & 2 containers of whipped cream cheese. Cost about $24.

I went here to get a bagel with cream cheese and coffee. Ordering was no problem. I got my coffee fairly quickly. However, getting my bagel seem to take forever. Although there were no people in front of me when I got there, it took over five minutes to get a toasted bagel with cream cheese. Staffing appears to be an issue here. Nevertheless, after getting my order, the coffee and bagel tasted great.

Tasty fresh made bagels on site. They have a wide variety of spreads. Their sandwiches are really tasty made with fresh ingredients and thick cut deliciousness. The coffee is so so and seating is limited but neither is a deal breaker.They have soup and some other odds and ends. This place is definitely worth a trip up to!

Great, local spot to get bagels to go, breakfast, brunch, or lunch. I had the Eggceptional and the fried egg was great, as was the bacon.And the bagels are among the best I have had! Seriously--good crust but soft on the inside, and a great taste. There was a little line but the service was good. And the ambiance was nice and I appreciated that they had quality kids books that kept my kids entertained.

First things first, the bagels are delicious. Great variety, great taste, and pretty good texture. Not the best in the Boston area (that probably goes to Exodus in Jamaica Plain), but pretty close. For just the bagels, Id probably give 4 or 5 stars.The toasted bagels and sandwiches leave a bit to be desired. Weve gotten them a few times and the prepared orders that should be hot are luke-warm at best. A bagel toasted with butter was loaded to the gills with unmelted butter. I had to scrape it off and everything was just kind of cold and barely toasted.Also, theres no changing table in the mens bathroom. Im not sure why the bathrooms are gendered at all...they are single-person bathrooms with locks, so just make them unisex. But as it is, theres only a changing room in the womens bathroom. Whenever Ive been there, theres always a lot of dads with kids, and I dont know how they change diaper. I had to do it in my car.

It was my first time in the store...the bagel was delicious but there was a lot of confusion ringing up my order...the store was newly openned... just a few days, but the place was dirty, and the dough was sitting on a counter not covered and un attended..I was disappointed, but I wish them luck in the future and hope they correct how they run their store

These bagels are super tasty! Baked fresh—right in front of your eyes on site. They’re always a huge hit when I bring them into work too.

First time in after hearing good things about the Bagels. Had Chicken Salad On Rye Bagel... outstanding !!

The best bagels I have ever had! Would recommend this place to anyone looking for a great bagel.

This place is awesome. The bagels are amazing and service is always fast (even though theres often a 10+ deep line in the morning). We go here almost every weekend and have never had a bad experience. Oh, and the bagels are made on site in an open kitchen!

Generous owner offered me free bagels when they were closing for the day.Missing the spinach bagel though. It was my favorite one but they stopped making it because not much general interest in it.

I get a half dozen bagels from this place and they taste great! Lots of flavor and great texture. The place is always busy when I go, so Im definitely not the only person who thinks Wicked Bagel is great.

Best bagels. Come here way too much.

Great fresh bagels, friendly staff, nice view of kitchen. Victim of its own success. The lines for pickup are horrible. The only sane option is delivery.

Amazing quality bagels. Very friendly staff. You will find all sorts of flavors here, from the usual plain and veggie to do the more unusual chocolate chip and french toast. Plus they have all sorts of different cream cheese flavors and the coffee is amazing.

Bagels are good, but not handmade like the best NYC ones. A bit large and doughy, but as good as you can get in the area. Spreads and sandwich contents are a little meager. Theyre definitely working hard and I appreciate the effort.

Its a solid spot for a bagel and a coffee. They were really busy when I was there so customer service left a bit to be desired, but I dont think thats usually the case.Good bagels with lots of spread options. Different kinds of coffee and some very creative sandwich combos. I dont know that its my first choice, but it satisfies the need for a tasty sammy and a cold brew.

I agree with the writer who posted 3 months ago. This is our second time here and we were treated very rudely when asking any questions in addition to being given the eye roll by several of the workers more than once. Bagels eggs and cheese cold.

The bagels here are delicious but the service is very sloppy. Often they will mess up your order, it always takes a very long time, specially just for a bagel. Also they put less filling than they should- when they have such an expensive price you would expect full bagels but often there is only a smear of cream cheese or a couple pieces of bacon.

Great fresh and soft bagels. Good selection, be prepared to wait in line on the weekends

Best bagels in greater Boston. The egg bagels and French toast bagels are especially good. No cheese bagels sadly. The shop has a big glass wall where kids and adults can watch the bagels being boiled and baked. Very decent coffee too.

I had a bagel sandwich and it was delicious. The bagel was great and the service was very good despite the busy morning and the newness of the store. Im really happy theres a new bagel store back in the neighborhood

Not a friendly place. I’m from Brooklyn and I appreciate a good bagel. I also appreciate common yet simple decency. They acted very strangely while I was ordering bagels. Our usual place is closed due to Passover and we heard good things about this place. I left a $5 tip for all the bagels ordered and you’d expect a thank you or acknowledgement. I did this to see if that would solicit any positive feedback. Nothing. Life is too short to deal with unfriendly customer service. Haven’t gotten home yet to eat the bagels but I do not see a reason to come back here. Rosenfeld’s will keep my business.

A little subpar today.. usually really good. But today 12/8 I got my normal eggceptional and there was egg shell in every other bite.. couldnt finish it unfortunately..

Wicked bagel is great! I know what you are thinking. Really it is excellent.

5 stars on the bagels, 3 stars on preparation of sandwiches. The first time I went, I ordered 2 sandwiches and had to wait 10 minutes for them to be ready. Thinking I could learn from that, the next 2 times I called my order in. Recent order I was told would be ready in 15 min, but took 30 (3 sandwiches). When I got them home, the bacon egg and cheese sandwich was missing the egg :( I want to support this place because its great to have a quality bagel place nearby, but I wish they could speed up sandwich prep and improve qc. Maybe your best bet is just getting the plain bagels and doing anything beyond that yourself at home.Update one year later: sandwich prep seems to have sped up and become more consistent! Revised rating from 4 stars to 5

Really really good bagels , definitely worth it but the service was sloppy and the guy was rude.

Ordered from GRUB HUB. Order came quickly and on time. Would order again!