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Commonwealth Motors
1 Commonwealth Dr, Lawrence, MA 01841, United States
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Commonwealth Motors
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Ke
Review №1

Car leasing experience went well. Rob went above and beyond to help me out. Even showed up on an off day to finish the job. A day earlier than asked nonetheless. The whole process, even during a time like this, went as smoothly as possible. I recommend Commonwealth to anyone looking for great service, even in pandemics.

Ta
Review №2

Had an amazing experience in sales with my salesperson, Chris Walden. He stayed late to help me select the perfect vehicle and offered options that fit my budget. The experience was not pressured. I would HIGHLY recommend him.

ab
Review №3

Very unprofessional people. I’ve always been a loyal customer to Nissan’s cars; had so many over the years, but my last experience with this dealership made me wanna change my mind, and go for another brand. Very unprofessional people, not caring about what the customer need, want you to get a raw deal and be happy with it. I’m so frustrated with this dealership that I won’t even come back to it.

mu
Review №4

Everything worked out good and very fast. Had to reschedule after I got there without appointment but they factored me in same day. Kudos to this young lad at one of the front desks (Forgot his name)

Lu
Review №5

These people are absolutely amazing not only did they help me get a really good trade in for my Buick but took that tradein value and help me and mrs get our selfs into a bigger vehicle a Nissan Rouge that is absolutely perfect for our baby thats on the way. They will do absolutely everything in their power to help folks out and so much more.

Je
Review №6

It was amazing, Jane Moran helped me very much. My credit is not the best but she look for a car that fit my family needs and I. The Nissan Rogue was perfect, a whole lot of cool features and will help rebuilt my credit.

Sh
Review №7

I was so disappointed in Commonwealth motors…. called for service appointment because i did not feel safe driving my car and the service person who answered the phone was rude and uncooperative in setting up a service appointment. I explained that I did not feel safe driving my car and he said I could not get an appointment for 5 days. I have had my car serviced at commonwealth since I bought it there in 2016…. guess I will have to change to another Nissan location…. within 10 minutes after posting above review I got a call from Kevin who arranged a service call for me to bring my car in later today…. THANK U Kevin…. that is the type of service I have always received from Commonwealth Motors and I really do appreciate it… u have restored my high opinion of Commonwealth Motors…

Jo
Review №8

Me and my wife had the best salesman we have ever had rob Camberlain was awesome. Kept us in the loop the whole time also answered my call or called right back.great guy ! Definitely worth the trip to commonwealth Nissan.

Ni
Review №9

I went into buy a used car (priced 24937$) and we were negotiating price for 23500$. He disrespected me and my friend by handing over my card and showing the doors to leave. Simply could have politely said we can’t work on that price instead of telling someone to get out.

St
Review №10

Came in for an oil change and it was accomplished as before. No apparent problem. Later noticed that the oil change sticker on the windshield had. Cant see what Ive written.not been changed. Brought it back and told them my doubts. After some resistance got a free next oil change as a courtesy. At home noticed spots on my driveway. Oil leak apparently. Got under truck and made sure oil plug was tight. It was yet oil continued to spot driveway. As an aside I was told numerous times that the maintenance system on the truck

To
Review №11

From walking in to lease a vehicle to taking delivery ... the staff, including Erwin and Benny were accommodating, professional and respectful while understanding the needs of the end userGreat job!!

Mi
Review №12

I had an alternator issue with my 2015 Murano. as my local mechanic was unwilling to do the work, he suggested i contact a dealership as it would probably be cheaper, a lot of labor replacing it. I had to have it towed, and spoke with service advisor Eleaser Cristian who promptly had the alternator diagnosis confirmed and quickly scheduled the repair servicein order to get the car back to me the next day. Thank you Eli and Commonwealth Nissan.

Di
Review №13

Never again. I was totally on my own and they knew it. Also impossible to reach and Nissan motor finance Corp was more helpful and responsive.

Fr
Review №14

My yellow check engine light soon came on … did a inspection ..reset as the sensor that through the light was working properly. They did not charge me for this service…❤️

Mi
Review №15

Absolutely horrible sales tactics. Was told that all new vehicles are priced $5000 over sticker because of shortages. When I asked about this I was also told all dealerships are doing this and that they would help me out on my trade. Trade came back under appraisal of course and that was that. While I was waiting at the dealership I called other dealers and they said this is not a good practice. Not illegal but very unethical. I left and went to another dealership and bought the same vehicle $500 under invoice and $1600 more for my trade. Maybe someone at the top could rethink how to treat your potential customers.

Bu
Review №16

Rick was great to deal with. Service was done in a very timely manner.Just wish Fox was not on in the waiting area. I much prefer CNN!😁

Da
Review №17

Alejandra and Anthony were extremely patient and understanding with my concerns of leasing a brand new car. Alejandra allowed me to test drive any car I wanted, and guided me into making the right decision. I will definitely be returning to her! :)

Da
Review №18

Bought a New Used 2018 Honda Civic today,. Great Experience. Jordan Adames in sales and John in financing/loan processor took the time to answer ALL of my questions through each step of the process. I asked ALLOT of Questions... Extremely Satisfied with the Car buying Process today. Both were Professional, Friendly and made me feel Comfortable throughout the Process. Going forward I will recommend buying a vehicle from Commonwealth.

K
Review №19

Updating Review and will continue if Nissan support continues. Original rating 1 star, but both Commonwealth Nissan and Nissan Corp. is reviewing our situation. Hoping Nissan Corp can resolve but at least there is now great communication with Commonwealth.Genuinely Poor Customer Service-The wife and I have been customers of Commonwealth Nissan for 5 yrs, purchasing 2 new vehicles. We found out this week when going in for an oil change that there is an issue with her rack and pinion steering. The vehicle is 3 yrs old and the estimate to fix is appx 2300.00. I called and spoke to the service manager David after the wife came home and he advised me, well you didnt take out an extended warranty so there is really nothing I can do. While I understand things break, I wanted more info on the issue as I really questioned something this major on a car still fairly new and that has an impeccable maintenance record. The customer service was less than adequate for loyal customers so I called back and spoke to Benny the Sales Manager. I explained our situation and wanted to confirm that there was nothing that could be done as we do trade her vehicle every 4 years and would remain a customer. He promised me that he would both check with David to see if he could get the price down and also call me back as soon as he had info. It has now been 3 days and no call back.

Wi
Review №20

Had a clunk coming from underneath front of my altima.Inspection also showed a leaky strut. Car was repaired by cob next day. Eval also showed some other areas of concern but I deferred those for now

Ge
Review №21

Problem fixed promptly and the repair tech was great!!! Give him a bonus.

Ta
Review №22

Matthew was more than helpful when it came to trading my rogue sport in for a murano. He was so nice and so helpful, I can’t thank him enough

pe
Review №23

The engine light came back on after I left the dealership. Wasted my money yet they did not fix the problem.The problem was later fixed on a different day. The dealership is great. I retract my sentiments above.

Er
Review №24

This is the second VW I have bought at Commonwealth. My new Atlas is absolutely amazing. Hans and Mark B are all stars and have been so patient with how picky and particular I am. They made sure I got exactly what I wanted and I couldn’t be happier. Amazing team all around. I will be shopping there for a very long time!!!

Sh
Review №25

They have the most excellent team at Volkswagen! So knowledgeable, helpful, friendly... they will do everything in their power to get you the best deal and make sure you are completely satisfied!!!! Seth Audet & Mark Bernier are absolutely AMAZING.... thank you so much for finding my perfect car at such an awesome deal!!!!!! YOU ROCK!!!!!

Jo
Review №26

They sent me a report where they say that apparently the brakes have a defect, which I understand is not the case, but they did not tell me while I was in the store.

Jo
Review №27

Your sales team made this deal happen. Made us feel like family. Couldnt be happier with our experience.

Ab
Review №28

Bad services and they are not helpful they dent my car at oil change

Mi
Review №29

Unprofessional customer service, i terribly regret went there in the first place

Si
Review №30

This is the worst experience I’ve ever had with car dealership, they are horrible

Am
Review №31

I had a great experience. Rob was very helpful and Charles was a great resource. I love my new car!

St
Review №32

I have bought three vehicles from them and had great service all around

Al
Review №33

Staff are rude, dishonest, and demeaning. Management is even worse. Will never step foot in there again.

Ch
Review №34

I bought a new car at Commonwealth in February and the process with Jeff and his manager Mark over at VW made the process so easy from start to finish. Ive never been less stressed during the car buying/negotiating process as I was with them and got what was truly an amazing and unexpected deal.

Ra
Review №35

Family owned and they treat you like family.

Ke
Review №36

Jeffrey Novas is the man!!! I am so excited for my new vehicle! He made this experience the best Ive ever had in car buying. Fun and painless. Constant communication. Even with all the covid restrictions it couldnr have been any easier. Thank you Jeff!!!

Da
Review №37

We came in with requirements for a lease and David (Flyin Hawaiian) listened to us extremely well. We did shop around a little, and then called him back to see what he could do for the miodel we wanted with some additional upgrades. The auto is just what we wanted, the lease is better than the others, and the car is beautiful!! The dealership has lived up to its reputation of shop us last, youll love us.

cr
Review №38

Jeff was helpful and professional since to moment we arrived, did not pressure us and understood that we did not want our time wasted with alot of sales pitches.

ha
Review №39

Good experience. Nothing special. Service rep was very good.

Ji
Review №40

Fast and effiencient. Employees so friendly and informative!

Ro
Review №41

AMAZING salesmanship. Love these guys. I am a difficult person, but they never made me feel like I was. I appreciate that in a dealer. Customer service top notch. Shout out to Esteban.

Mi
Review №42

Great customer service. Awesome staff! Thanks!!

Ma
Review №43

Unbelievable buying experience. The sales rep, Esteban, was amazing. Extremely personable and professional. He took his time with us and explored all of our options. Our satisfaction was his primary goal. Awesome. Then headed over to finance with Danny. Another great experience with him. Everything was smooth and transparent. Cant say enough about the Commonwealth Motors staff. Thank you

Kr
Review №44

We bought our GMC Truck from commonwealth and had such a great experience! It was during the height of the pandemic (talk about timing) and everything from test drives, to paperwork was super clean and Covid friendly. Our sale guy Mark Bernier was phenomenal - super knowledgeable and didn’t have that typical sales guy approach. We will definitely be returning for future purchases!

Ja
Review №45

If I could give this less than one star I would! Worst customer service ever.

Ka
Review №46

Jeff Parent n his manager made my car shopping experience a very positive one. Jeff went the extra mile to make sure that I would become a repeat customer at CWM

Ku
Review №47

Just wanted to take a moment to thank Bobby Barry, and his team again for a very smooth car leasing experience and providing what has always been great customer service. I have leased several cars from Commonwealth and I really appreciate all Bobby and his team have done for me over the years and look forward to giving them more business in the future. Bobby made sure my paperwork was quick and painless. I always look forward to my oil changes and inspection sticker appointments since the service department has been equally as helpful and courteous. Thanks again to the best dealership around!

Ma
Review №48

What started as a bad experience was finally turned around into a great experienceI put a down payment on a car and signed the sale agreement with Jerome, called a week later to check the status and they sold it to someone else.On top of that, the sales manager Victor was incredibly rude and disrespectfulHOWEVER, I did have a much better experience a couple weeks later with Jordan and Bobby. They took great care of me and quickly got me in a car that Im very happy with. And its because of these two employees that I changed my mind about Commonwealth Motors. Thank you Jordan and Bobby

Be
Review №49

My sales person Chris listened to me and made sure to work with me to get me the car I wanted.

Op
Review №50

It was good but tell the truth I could have made a better deal I live and learn

Ni
Review №51

I recently financed a minivan at the Volkswagen office where the service was prompt, professional, and up front. I never felt pressured into buying a higher priced vehicle and was surprised at how willing and diligently the staff strove to meet MY needs and not their bottom line. Seth at the front desk was exceptionally professional and determined to get me the vehicle I needed at a price I could afford. I was not surprised by hidden fees and had ALL of my options laid out and was never felt pressured to go one way or another. Seth ensured that I was well informed about the decisions I was making throughout the entire process and was well supported by his surrounding staff. The entire team at Volkswagen made every accommodation possible to make this entire stressful process easy and reassuring, and that I was making good, informed decisions. I cant possibly be more grateful than I am. To Seth and everyone else at Commonwealth, thank you all for guiding and supporting me through this purchase! I will definitely be coming back for my next vehicle!

Su
Review №52

Anthony Lazzaro sold me my 2019 Tiguan. He listened to what I wanted in a vehicle and he found me my dream car. He worked closely with all departments to make sure all my needs were met. I got a great price on my trade and the finance process was painless. Anthony went above and beyond!! When I picked up my new car he very patiently went over all the features and helped me understand all the techie and safety features in my car. He helped me wet up my phone and answered all my questions. Thank you Anthony for all your help and the excellent customer service! I will definitely recommend you to family and friends and come back to you for my future vehicle purchases. 🥰

Ma
Review №53

It was a good experience, Jerome was a great help - came in early to meet me the day I picked up my car, as I was limited as to when to get there. Benny the sales manager was great too, not very pushy but was helpful. It was a Saturday afternoon appointment and didnt want to be there for hours on end. Was out of there within 2 to 3 hours max. I knew what I came for and was helped to make it happen. I appreciate everyones help

ka
Review №54

I received excellent customer service from Chris Walden. He walked me through the buying process and the donation of my old car with Kars for Kids. Never felt pressured. Thank you Chris for a very positive experience.

Ju
Review №55

Great Express Service in a quick time. I went for an inspection on my Honda Pilot they told me that will take approximately 1 hour for the amount of vehicles in line. I sat on a nice waiting room with refreshments and in 20 minutes my vehicle was ready. I take my Pilot for oil change too. Recommend this place to anyone needing Honda Services.

Na
Review №56

Horrible.. had a set date to pick up the car and come to find out I had to wait 3-4 weeks to pick up the car I purchased. Customer service wasnt the best!

br
Review №57

I want to thank the three gentlemen that helped me with my purchase. I went in for an oil change on my lease and left with a brand new car. As hard as it was to let go of my Maxima, Jovan, Hector, and Daniel made it so easy! They were so helpful! Thank you so much I absolutely love my new SUV! HIGHLY RECOMMENDED!

Li
Review №58

Treated with respect and courtesy! Made me feel like they were listening to my wants and needs.

Ma
Review №59

Due to the pandemic, I did not realise reservations for car care were required. Even though I did not have a reservation your team were thoughtful and professional and made time to service my vehicle. I was happy to get done what I needed to get done, and look forward to seeing you again soon.

St
Review №60

Recently visited Commonwealth Motors in Lawrence Ma. The lease on my 2017 Nissan Sentra was coming to an end, and I had questions about buying out my lease. My sales associate Chris Walden was extremely helpful, and answered all my questions. In the end, I purchased a 2020 Nissan Sentra with the help of Chris. He was very helpful, and made my experience with Commonwealth Motors very pleasant. This is my fourth lease with Commonwealth Motors, and I would definitely recommend this dealership. Thanks for all your help Chris.

Tr
Review №61

My service appointment went fine and the service supervisor who I dealt with was courteous and professional

St
Review №62

Very accommodating to my questions and concerns. Ultimately, the decision to purchase was the correct choice.

Ch
Review №63

Robert Chamberlain and Bobby Barry were everything you could ask for during a car buying experience. They were extremely knowledgeable. Along with amazing customer service. This is my second time getting my car here and plan on coming back in the future!

Ro
Review №64

My issues were resolved quickly and efficiently.

Sa
Review №65

This business saved me from financial turmoil and I CANNOT thank them enough!Two months ago I bought a certified pre-owned 2019 Nissan Rouge from Patriot Nissan in Salem. It was full of problems and my warranty was running out, making me fearful to drive the vehicle thinking it will run out of warranty and into many more problem..I came to commonwealth skeptical and tired out from the run-a-round the other dealership had put me through but to my surprise it was the complete opposite!Erwin and the other team members worked with me non-stop for two days taking my problematic 2019 nissan rouge and a 2007 jeep compass that was denied at the other dealership and trading them in for a 2020 Honda Accord!!Their saying SHOP US LAST! is NO JOKE. They really are the best in the biz.THANK YOU THANK YOU THANK YOU!!!!!!!

Om
Review №66

I had my oil change today with the new system in place. It was easy , the service dept. Did a great job making sure cars got in and out despite how busy they were the day after memorial day. Keep it up I know is not easy in this new Norm.

Sc
Review №67

Great service

Mi
Review №68

Robert Barry is one of the best sales/ Finance Director In the car business. I’ve purchase 5 cars for him because of the honest and excellent service I receive every time. Commonwealth Nissan does an excellent job. Tell Bobby I sent you.

Ka
Review №69

Excellent service! The staff is efficient, friendly and knowledgable. The salesfloor was clean, comfortable, and had the proper social distance precautions. I added some custom items to my vehicle at time of purchase, which I thought might delay pickup time, but the staff was super efficient and my vehicle was ready on-time as planned. I received a detailed overview of my new vechicle features from a fabulous Sales Associate. Hi Christian! Highly recommend Commonwealth Motors!

KR
Review №70

Thank you Dan for closing this deal

Mi
Review №71

Ive never bought a car from this company and i have been getting automatic messages constantly from them for the past 3 years and again i have to say I NEVER BOUGHT A CAR FROM THEM. Every time i call back they can never find anybody in their system with my number but i still get the messages. I bought a car from another company a month ago and never considered these guys cos of this bad service.

Le
Review №72

I had a wonderful experience at Nissan Commonwealth. I was uncertain on the vehicle I wanted and Jordans knowledge and expertise helped immensely. He was professional and friendly and I highly recommend you let him show you some cars. Scarlet was also very helpful in the delivery of my car and was very responsive when I had any questions. Thank you to the both of you!

Jo
Review №73

This is our go to place for buying a car! We just bought our 4th vehicle from them and every single time, they raise the bar. Bobby and his team know how to listen to the customer and don’t push their agendas. By far the easiest to deal with when buying a car. They really should change their shopusfirstandonlyshopus. 5stars!!

Je
Review №74

I got a brand new, 2020 vehicle and Im loving it. Daniel was great and helped us remain in the price range we wanted. He also walked me through all the tech my new car has. Chris in finance also helped us and answered all my questions. Thank you for working with us!

ka
Review №75

Fantastic service. I worked with Erwin and he was extremely helpful. Probably one of, if not, the best salesperson I have ever worked with. He was friendly, helpful, informative, understanding, and not pushy at all.

Ju
Review №76

Upon arrival o was greeted with professionalism and staff was very friendly, also felt safe because commonwealth Nissan has strict COVID-19 guide line rules I’m affect and every was earring a mask and Hand sanitizer station throughout the building.

Te
Review №77

Jerome our sales representative was exceptional! Very knowledgeable and explained each car in detail so we were able to make the best choice/purchase. The dealership goes above and beyond to give you the best deal imaginable. No other dealer could beat the offer at Commonwealth Motors. This was our 3rd purchase and each time it gets better!. Thankyou Jerome

Mi
Review №78

On 6/8/20 I had to get an inspection sticker and update my ECM for fast charger on my Nissan Leaf. It took 3 hrs to have this done. Due to Covid 19 we had to wait outside and was never offered anything to drink. No vending machine outside or anything. They also have not fixed their fast charging station in years. If you want to waist your time this is the perfect place to go. Otherwise I would try somewhere else.

Da
Review №79

Exactly what I always get and what I always want, simple, and easy.

ke
Review №80

Jesse Tilton fixed the brakes in my car on Tuesday. He did an amazing job. He’s such a nice worker and he was so mature. My brakes now don’t squeak anymore and I’m so happy they don’t do that because they sounded horrible! Thank you for your service

Li
Review №81

Terrible experience with the finance department. Total lack of communication of the facts of both previous and new loan. When I asked questions I was given a run around answer of “oh that’s just how I have to put it on paper until your loan is paid off”. I was obviously stupidly naive and taken advantage of. When they say they will “pay off” your loan (for the car your trading in), apparently that means they will pay it off but then tack that same loan amount onto the NEW loan. I was told that is what happens 100% of the time with all loans. I guess shame on me! When financing with them be sure to ask all sorts of questions and know what the “agreement” is prior to signing.

Er
Review №82

My wife just took our 2018 Nissan Rogue Sport in for an oil change and tire rotation. She loves the fact that the car gets washed after the service is provided. This is the 3rd vehicle we have bought at Commonwealth and we will continue to shop there.

Ia
Review №83

Very clean and friendly environment. They communicated everything clearly and I never felt pressured to purchase anything. Pleasure doing business with.

Sh
Review №84

No one can beat the service and prices that are offered at Commonwealth Motors. We shop around too. We always end up back here. The sales people are kind, friendly and knowledgable about all the vehicles they sell. We always save money compared to other dealers. I highly recommend Commonwealth Motors to any one looking to buy a car.

Vi
Review №85

I scheduled an appt for a test drive. I ended up leaving without one. Was told my credit score isnt that great so if I purchase the car that I did NOT test drive yet, Im catching a great deal no one else would offer. My credit is 680 btw. The sales associate asked me how I planned on downing the car. I said I wanted to trade in my car. First he told me my car was worth $500. He told me it wouldnt even pass inspection. I get my inspections done by them though. He also said I wouldnt be able to sell my car privately to anyone without breaking the lemon law. After walking back and forth speaking with his manager and myself he then asks me what I was trying to accomplish by going there. I told him I wanted a test drive and if I like the car I wanted to see their numbers. He handed me a paper with the numbers and said well u got your numbers. It said $300 for my car on it. And that was the end. My family and I have purchased multiple cars from them for over the past 10 years and we will never ever go back. If I could give a negative rating I would.

Ri
Review №86

The dealership and sales person, Michael Sullivan, went out of their way to make the sales experience professional. They were true to their word in meeting what I expected and was told.Was able to relate what I wanted and the price I expected to pay. The dealership met my expectations. I THANK them for an excellent sales experience.

Pr
Review №87

Never could I imagine receiving such Above and Beyond care and service all around Commonwealth Motors.From walking into Commonwealth, I was greeted by sales representatives who were all eager to introduce themselves and help me with my new car journey. The last couple of months while being a student and working full-time, looking at cars was time consuming and stressful.At Commonwealth Motors, their sales rep. Jerome answered all questions that were brought to the table and made my experience worthwhile.Here I am now, driving a 2020 Honda HR-V Sport.I recommend this place one hundred percent and will be bringing my whole family here. See you soon!

ga
Review №88

Jordan Adames was very attentive and helpful. He was very knowledgeable about the features in the vehicle I purchased. Larry,the finance rep was absolutely fantastic as well. Even with all the COVID-19 protocols in place, my car buying experience went very smooth. Thank you both very much.

Ja
Review №89

Being a new resident it was required to have a Massachusetts state inspection completed. After my car was inspected I was informed that my front wipers and both side marker lights needed to be replaced and was quoted a cost and asked if I wanted to proceed. I asked to see the car and technician in person. Both of my wiper blades were replaced just two days earlier in preparation for the inspection (the old blades were even in the trunk with the packages from the new blades). After I questioned it, I was told the blades were fine, just dirty and that they passed. As for the front side markers (both sides) only the passenger side was not working. The left side was working when I came out to the garage. The technician claimed that he had to “bang” on the light for it to come on. In the end out of the 4 items I was quoted as “necessary” only one was needed. This whole experience seriously put the company’s integrity into question. Unfortunately, I can say that this was not a good first impression of the business.

Jo
Review №90

Great staff. Ben in sales is a great person to deal with. He goes the xtra mile to get you a great deal. Lee in service has always taken care of me with service. He is great and I would always come back to them and I would definitely recommend them to my friends and family.

Je
Review №91

Our sales person Rob Chamberlain was exceptional! He has a wonderful personality and went above and beyond to meet our needs! It was a pleasure doing business with Him! Also Chris who handled our financing was exceptional!Thank you!

Vi
Review №92

Thanks to Jordan Adames he was able to find a vehicle that was a great match for my needs. He made picking my car a breeze and helped guide me through my decision. With his help I was able to get my first lease on a 2020 Nissan Altima! Thanks again Jordan and Commonwealth motors!!

M
Review №93

In the past I had great experiences there but my experience was only so so this time. I dont know if it is just that the VW part isnt as good as the Honda part bc this is my first experience with VW. It Took 11 days to get my car after purchasing it. They blamed my insurance but weve used this insurance for years and never had that issue. Then I was promised the car would be all set to go when I picked it up but it wasnt. Then there was a scratch on the interior (will update if they fix it- which Ive requested) and now I find out the VW Atlas with Technology doesnt come with home link! In this day and age what car doesnt come with that....since that issue is with VW not the dealership, my issue is that the salesman didnt make sure I was aware of that. I wouldnt have gotten the car if I had known. Nowadays I think people expect it and he should have told me. My 2011 car had it so certainly a 2018 vehicle with so called technology should have it so when it doesnt, let a customer know! It has remote start and stupid on star but not a garage door opener! Seriously of course I just assumed it came with it. Then my salesman told me to come at a certain time and wasnt even there. He had someone else deliver my car and they said I was late bc he told them I was coming a half hour earlier than we agreed on. All these things made for a frustrating unimpressive experience. Now I am stuck with a car I regret getting thanks to the salesman not telling me that. I am sad to say based on this particular experience I dont recommend Commonwealth motors.Update: They did take care of the scratch so I want to give them credit for following through.

Da
Review №94

Jesse Tilton makes me feel like family. Im always well taken care of and he never fails to put a smile on my face. Hes the type of guy I can go enjoy a movie with. A movie with a blue speedster of a hedgehog by the name of Sonic.

Ma
Review №95

Purchase a Rouge here along with many vehicles over the years, never have I ever been disappointed! Service center is above all!

Ch
Review №96

I had the pleasure of working with Sales Agent Michael Sullivan in the purchase of my 2020 Nissan Murano. I was not particularly enthused about having to purchase a new car and have a car payment. Michaels experience and support was certainly appreciated. From the time that I met him to the moment I drove off the lot with the car, Michael worked to pull out all the stops. I am convinced this customer focus approach and relationship will continue forward into the service of my vehicle and my next purchase.

Ha
Review №97

When someone wants your business they communicate with you making sure that they have you in mind. That shows they value you as customer. They are not just waiting for someone to walk through there doors. They are proactive and resourceful. Commonwealth of Lawrence displayed absolutely top professionalism. Very impressed with personnel and inventory. I walked through the doors immediately greeted by Erwin Mata. He had direct eye contact and was well spoken. He displayed good habits of having solid core values. He was knowledgeable about his inventory and proactive. There is people who just sell. But Erwin wasn’t just selling he was gaining your trust. He was building a relationship. That is a salesman at his best. He knows gaining the trust of the customer is important. He was comfortable to speak with and finalized paperwork with me. He went above and beyond. Please come here. I have no complaints and will be doing business in the future with them. God bless.

Jo
Review №98

I gave them my price point, told them what I needed, and they delivered!! We are very happy with our new Toyota and are thankful for all the help Carlos, Charles, and Hector gave us!!!

Me
Review №99

I purchased my current car from Commonwealth Motors at the end of October 2018 and I had a really great experience overall. It was my first time buying a car and Commonwealth made it quick, easy, and not as nerve-wracking as most would think buying a car would be. I am very happy with my car and continue to recommend Commonwealth for anyone looking for a quick, easy, and affordable car buying process

Br
Review №100

Always get the best service. Bill Deluca screwed us over, and Commonwealth Motors fixed the issue. Thank you Commonwealth Motors.

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100 Photos
100 Comments
4.2 Rating
  • Address:1 Commonwealth Dr, Lawrence, MA 01841, United States
  • Site:http://www.shopuslast.com/?utm_campaign=gmb-website&utm_medium=organic&utm_source=google
  • Phone:+1 978-965-3386
Categories
  • Auto parts store
  • Nissan dealer
  • Auto repair shop
  • Car dealer
  • Chevrolet dealer
  • Honda dealer
  • Kia dealer
  • Loan agency
  • Used car dealer
  • Volkswagen dealer
Working hours
  • Monday:Closed
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–7PM
  • Friday:7AM–7PM
  • Saturday:7AM–6PM
  • Sunday:7AM–6PM
Highlights
  • Women-Led:Yes
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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