Got a great deal on a Civic in early March. First off, the car was supposed to be ready in the morning on my pickup day. I wasn’t able to pick it up until almost 3pm. I was promised two keys to the car and only received one. Less than a month after getting my car, it started having issues with the radio. A few days following that, I needed to call roadside assistance to jumpstart my car then had to go in to get a new battery. This took well over two hours because they wanted to do a full diagnostic on the car. I asked about a second key for my car while I was there and was told I would need to pay for it. It wasn’t until September that I was actually able to get an additional key (which again was promised to me by the salesman). Now, about 6 months later, I’m having electrical issues again. My windows frequently do not follow the command of the window controls and my radio is having issues again. The review about this dealership charging 20k for a junkyard car is true. Don’t go here.

Worked with Jane at Honda and left with a beautiful vehicle with her help!!!! So happy to work with Commonwealth Motors again and will definitely be back!

I was looking for a reliable car and I’m glad I chose to come here. I had a great experience with purchasing my car. Christian Gomez was very helpful and made sure I was satisfied. He answered all of my questions, he was very polite and respectful! I recommend commonwealth Honda in Lawrence to anyone.

> Watch out this dealer sale negotiation tactic !Here is what was happened few days ago:... Only when I answered his question how much I put down for that car model , then he invited me to sit down.Sale rep Est...pan, tall and skinny long hair man. He wrote down on paper... : ... > $3000 up / with an arrow up, and told me:- Do you know that the car you looking for, now all must add more than 3k on top of the MSRP. ̣(?) Due to demand and supply in Covy-19, Honda company did not product more as before..... He said.While I almost open my mouth wider, for that big unwanted surprise number add on top listing price... (which I though I am going to make some bargain to bring down from MSRP listed, but now he pushed up from Honda comp allowed for sell).While I am confusing with the 3K he wrote, he continue to misleading me as said: Now all of other Honda Car dealers around area did the same as recently, no matter where you going to... I told him that I searched all Honda Dealer cars around before came here, and did not see that 3k up price add on as he said, but only saw some mentioned 1k usd Incentive to Buyers who bought HONDA cars before this Sept 2021. ...Then I saw the color on his face changing fast....He was not respond to mine but stand up and left the desk real quick go toward Manager office. Few minutes later he came back, and asked me if I really want to buy car today, h would take that 3k off the MSRP. I said yes, if you reduce that MSRP $500 less with the 1k Buyer rebate. He returned to his Manager office again, this time took him longer in there.... Then he came back with his boss, a shorty round face man, unfriendly looking at me. This boss answered client very loud voice: NO !!! just one word.Then he watching me with his eyes...... Feeling uncomfortable with a business lie and rude going here. I stand up and walk away, out of the door.The next day, I bought that car model at another dealer up 93 North, their competitor dealer. There, the service totally much different.PS: I did told them that I was their dealer loyalty client, who was purchased 5 cars for entire family from this dealer during the last 20 years in Methuen area.... Seem now the Sale and Services depts. all changed their attitude of services. Hope the Covy would not shut down their business, so they could look back to improve the services to under served clients in the area, whose are included the English as their second language.

I buy all of my cars from here. Professional, friendly, great service, and knowledgeable salespeople! Highly recommend, five stars!

GREAT SERVICE!!!!Christian Gomez was extremely helpful in assisting me with my new vehicle. He made sure to answer any questions I had, leaving me well informed with all the information I needed. I was able to test drive the vehicle with no issues and he explained with great detail all the different options and features on the vehicle and I felt comfortable knowing I was not only purchasing the right vehicle for me and my children but also the one I wanted. I would absolutely refer this salesman/dealership to anyone trying to purchase a new vehicle.Thank you again for everything!

While I totally understand the staffing shortages that everyone is experiencing, commonwealth needs to implement a way that customers can communicate with them besides calling, being transferred all over the place, disconnected. My car is there now having 2200 worth of work done over the course of 3 days. I have made 4 calls attempting to simply request an inspection is done after the work is done. I am not asking to get anything done asap, not asking anyone to hurry- just order an inspection at the end of the repairs. Because my service guy is always busy, which is understandable, I cant get through to him. I have asked the phone operators to get a message to him about doing an inspection. I dont even need a call back, but 2 have refused to deliver a message,, and the most recent said she would try but couldnt be sure he would get the message. He has no voicemail, he has no email, he has no way to receive a message while at wotk?? This is the most bizarre set up. Im in the veterinary field so I feel your pain on staffing and volume, but I also dont have all day to sit on the phone trying to unsuccessfully get a message to Steve in service!

Buying a car from here was truly my biggest mistake in life. Not only did they sell me a car that was rear ended and showed a clean car fax, but they try their best to take your money in every single way. Normally, dealerships DONT charge to look at tires, brakes, struts etc when you buy a car from them. Commonwealth does. I used to actually work here too, and they ALL lie when it comes to deposits (getting it back if you aren’t approved) selling cars that have junkyard parts but claim it’s certified and the list goes on. Service today the dude argued with me over calling to see if my warranty covers struts etc, and the “manager/boss” is a complete cherry on top, with how rude she is. Spoke down & aggressive thinking I was swearing at the employee meanwhile I was on the phone talking about how they charge $125 TO LOOK at the car I PURCHASED from them! “Nothing is wrong with it” so now I’ll take it for a second opinion because I KNOW there’s something wrong with my car. Moral of the story, if you want a junkyard car for 25k, buy one here. If you’re smart, go somewhere else!!!!!!!!!

Great service by steven mcallister, oil change was quick and people were awesome.

My experience at Commonwealth Honda exceeded my expectations. My father and I went in this morning with hopes of finding a reliable used vehicle. Rick B. went above and beyond to make sure that we were comfortable and understood all of the paperwork. Both my dad and I felt very satisfied and respected while purchasing a vehicle in this atmosphere. Rick explained everything very thoroughly which helped us leave without any doubts in our mind. I will recommend Commonwealth Honda in Lawrence to anyone that is in need of excellent service when purchasing a vehicle.

I called a few different Honda dealers looking for a replacement key and this was by far the worst one. Both people who I talked to seemed way too busy to help me and they were not very friendly at all. Definitely don’t recommend going here.

Very good service (compared to other dealers I worked with)Clean nice and relatively quick.They do extra charge as any other dealer (dealers prices) but .... at list they gave me very good service for this extra money.

Sales team was exceptional, couldnt have been an easier process, will never go anywhere else again!!!

Every time I’m there I feel like family!

Have a leased car with them. Had a service not long ago and didn’t even check engine. Sone metal pice now broken under my car. Calling to bring car to them, cause it’s their car. And they couldn’t get me in today. Have me wait 2 days with no car

Great dealership …….. Great ServiceFriendly staff that go out of there way to make sure your 100% satisfied

Quick and awesome professional service! I’ve been going here for YEARS nobody is better the commonwealth Honda !!

I had a great experience with Jane she was the best in guiding me in finding the car i wanted but also with the space i needed for my sons wheelchair.Thank you Jane.2014 Pathfinder. ☺

I had an excellent experience with Christian Gomez at Commonwealth Honda! He went above and beyond to meet my needs and I am thrilled with my new truck. I purchased the car on a Saturday and Christian was kind enough to deliver the car to me on Monday! He is conscientious, polite, and efficient. Highly recommend!

RESPONSE TO ANSWER BELOW: MY NEW CAR IS IN MY SPOUSES NAME- FERNANDO ESTRELLA AND WE WERE THERE ON WEDNESDAY OF LAST WEEK 06/30 FOR AN OIL CHANGE. I had an oil change here in Honda...The quality of service was TERRIBLE. First off the attendant was lacking in any form of happiness. I understand it was early but my goodness give me a smile at least. Secondly, I paid $200 to detail my car in another shop before getting an oil change and when the car was returned to me after the oil change there was OIL STAINS EVERYWHERE!! On the motor (which was detailed), inside the car on the steering wheel and all over the seats. The middle console was full of oil stains! I was very underwhelmed with the service- As if I didnt use my money to pay for the service. Never again.

Lee was very helpful . Shared a lot of information to help us figure out the maintenance for our car very thankful for his assistance

Came here for walk in oil change. Was going to another Honda dealership. The last 3 times Ive gone they said were not going to do walk in oil changes. They changed their mind. Because customer service and customers always right. This time today I went and they refused so I came here to Lawrence and the woman said no problem we can take you right in. Want to say that Ill never go Back to other Dealership EVER again. The Service in Lawrence is very good and they understand Customer Service. Even more I own a Honda vehicle. When I get ready to Purchase my next vehicle Lawrence Commonwealth will get my Business always. I hope that these dealerships learn you will lose customers over small things. Excellent experience here in Lawrence.

I got my honda accord 2018 for service of A/C. The crew is courteous and knowledgeable. Sergey answered my call to set up appointment professionally. He asked for background info about the car and gave feedback promptly. Ryan, a service personnel is very customer friendly and get back to me as soon as the diagnosis is done with honest estimates . I would highly recommend you for service of your honda at the Commonwealth Honda in Lawrence. They truly deserve top rated service!

Great Customer Service, thank you Christian Gomez!Christian was very helpful and understanding my price point! I would highly recommend this dealership and having him help you find the right vehicle for your needs!Thanks Again!!!

Fast service every time with Great customer service!

My advisor was Steven McAllister. If I could give 6 stars because of him I would. Every time I’m there, it’s always a long wait but when I have him, he continuously checks on me with updates on how my car is doing and how much longer in time. He always makes sure the customers are well taken care of. During my recent visit, I stayed in the waiting room. He stopped in and noticed we were watching the TV on mute so he went over and turned it off mute so we had something to watch and listen to while waiting. Someone give that guy a raise.

Jordan is a great employee, salesman and human. He got me exactly what I needed and for a price that worked. He showed me how it all worked and was a great help!!

My seatbelt stopped working in my Honda CRV so I brought it to Honda in Lawrence and was told it will be covered under warranty and they will replace it. The next day we get a phone call back from them and the Service rep said they cannot replace it under warranty and it will cost $800. We question why that was because we were reassured it would be covered under warranty. We asked questions and the manager told us she can pick and choose who she works with and she doesn’t like our attitude, so we asked to have the car put back together so we could take it elsewhere then they said we needed to pay a diagnostic fee because we signed an agreement then we told them we did not sign anything so she got extremely rude and told us we could pick up the car. When we arrive to pick up the car the seatbelt was never put back together we are extremely unsatisfied with Honda in Lawrence!

I strongly recommend this place. I have got three different vehicles with them and I have no complain about the logistic that they apply there. I have gone to Kia and Honda, and from this last one, I especially would recommend two people who made my experience pleasant and amazing: Jordan Adames, Salesman, and John Murray, Business Manager. They really worked hard and did their best to find a wonderful offer for me. I surely would go back with them! I’m really happy and satisfied with all the process and attention.

Inexperienced sales staff tried to scam a 55 year old guy by blowing smoke up my behind. Didnt go well for them. I walked out and got a much better deal with no hassle at Honda North in Danvers.

Dropped my car off for major service. The place is so clean and the technicians are super nice.

The worst place to buy a car. I buy a brand new $39,000 dollars mini van and at the time to pick up the van was scratched. The employee with name Hector insulte my soon and invite him to fight in front of everyone. He screamed to me and told me to get out of the place and to take the scratch van with me. Was a very difficult time for me. Hector was very disrespectful, he screamed bad words in Spanish, And I as a woman try to stop him when he try to hit my son. And everything because I told him that I want them to replace the scratch part because was a brand new minivan. Also when I sign the contract The van had just 8 miles, and when I went to pick up, the van was 14 miles. Inside we find rice and was dirty too. Thats clearly means that they completed the registration and insurance under my name and then someone used it. Customer service is the worst.

Not satisfied at all they don’t explain enough. Felt like I was forced into leasing a vehicle. Have called so no many times to speak with the owners daughter Kim and she won’t return my calls. Feel like I was scammed for not having enough knowledge about leasing

My sales person Jordan was very helpful in getting me my plates and car as fast as possible despite insurance issues on my end, which all the staff were very helpful with. Very satisfied with my vehicle and the price.

Dwight was very Helpful and respectful as far as wait time was a little slow

Love it here! Everyone is super friendly, helpful, and knowledgeable in their respective fields. Parts, sales, and service this is your one stop shop.

I would rate this place 0 stars if I could, I made an appointment to buy a car from here and 2 hours in Mike came over and said they sold it. Now instead of apologizing he said but lets look at the other cars. I would not recommend Mike at all. I would address concerns and jump over it saying he will fix it. He treats people like a customer when really when you are buying a car you want to feel like you are heard and like a king/queen. The manager wasnt any nicer- said it happens all the time. So if you make an appointment and actually want the car then dont come here because they will sell it as you are signing the papers.

This is our third vehicle purchase with commonwealth and we couldn’t be happier. We worked with Jordan and he went above and beyond. Getting us into the vehicle we wanted and making the entire experience smooth and enjoyable.

My wife was very lucky to have found such great help with Jordan Adames, we was quick, efficient, and very kind. Thank you for your help and providing us a good experience

Esteban waited on us and he was very personable. His manager was also excellent. We purchased a car there.

Christian Gómez was my sales person, did a great job understanding my needs and delivered. Good service.

Thank you Jordan Adames for making my first time financing a car a wonderful/easy experience. He literally took care of everything for me all the way down to helping me find a reasonable car insurance. He is ver very patient I kept going back and forth with my decision. I was there for 4 hours and not once did he rush me. Im extremely happy with my services.

To long the wait no enough employees

Loved it got my oil change had a cookie and coffee. They even washed my car at no cost or request. The service was great and better than most. #livingthedream

My visit today was beyond awsomee. Christian Gomez helped me get into not only a nice car but the car i actually loveed the minute i saw it.John Murray was also a great help along with Victor. You guys are all great and thank you all for helping me pull all strings to get me my car!!!You guys are the best!

Christian took great care of us and got us in a certified Honda in our price range quick and easy. This is my 2nd time buying a Honda from here both times the staff was great and very helpful and to the point no time wasted. Highly recommend

Great place good people awesome service. Went in for an oil change took off with a brand new front axel 1,200 at no cost. My vehicle had a recall.

2 hours for an oil change. Had an appointment @12p. Leaving at 2p. Slow service. Technicians dont care. They get paid by the hour.

The phrase Shop Us Last youll love us has never rang so true. I spent all weekend looking at cars and wasting my time. I walked in there with little to no hope as I came all the way from Nashua, NH and just worked my way down Route 3 and 495. They were the last place I planned on walking into, and they were a blessing!Jordan (Sales Rep) was an angel! I know business is business and we all need to make our money, but I had the most genuine experience. He truly wanted the best for me and cared. It wasnt just a sale and commission for Jordan. Everyone there was professional but as far as Im concerned, Ill never see another sales rep except him!BOTTOM-LINE! If you dont shop here youre wrong! There was no tricks, no scams, and no time wasted. I walked in asked for a car I wanted. Jordan found the car I wanted. I liked it and I bought it! He didnt waste my time and try to get me to look at other cars or run my credit or haggle me for more money. I wont need another car for a long time but when I do, I know exactly where I am going!!!!

Great place and great employees. Just a little bummed that an oil change took two hours today.

I worked with Jordan from Commonwealth Honda and it was the fastest and simplest process Ive ever gone through. Jordan promised my mom and I a car that was affordable and one that we could take home the same day, and he did just that! Jordan was extremely helpful and straight forward which made everything a breeze. I strongly recommend working with him in the future if you want things done easily! Thank you so much Honda and Jordan, we appreciate all your work!!

Horrible experience. Waste of 1 hr. drive and visit.We scheduled appointment to test drive one of the pre-owned certified car on July 30, 2020. I conformed the availability of the vehicle in the morning with the sales representative, Tatiana over a text message. I also request to update me if anything changes.When we reach the dealership in the afternoon, we approached the desk and the person there informed us that the car we are there to see is not available anymore. I convey my disappointment, and told him that I would have appreciated a heads-up. Very rudely he said it is what it is, and ask if there is any other car I want to check (with out showing me options). I ask him what cars you have, any similar one, he again answered rudely not in the same price budget - as if he has judge me from my look what my budget is.I understand the car gets sold, but advanced communication, little professionalism and polite conversation could have gone a long way. Highly disappointed!

Leased my 5th car a Honda civic 2021. Again ,manager Carmen Coviello, Adolfo Burgess and Mr Murray (finance) made it simple, easy. In/ out. Highly recommend this dealership.Jim ReganMedford MaJim

Shout out for letting me and my son use your restrooms when other places wouldnt let the public use theirs! As soon as we pulled up we were given attention and asked if we needed anything and showed us where the bathroom is and gave us directions on how to get back on the highway! This is my only experience here so far but they clearly have good customer service. It means a lot to parents with young children and for a person with a medical condition that relies on being able to use restrooms unexpectedly. Thank you!

Great service!!!! Rick Bilgiorno was great help and made sure I got what I wanted!!!! Everyone was very nice and polite!!! I loved my first experience with them! Never made me feel as if I couldn’t get anything unlike a lot of dealerships!!!! I will deff recommend them!!!! Thank you guys for your hard work!!!!

Jordan sold me my first brand new car. He was a ton of help and gave me a great deal for my 2020 Honda Civic Sport. Commonwealth Honda and Jordan were tremendously helpful. Thanks again!

They were very friendly and everything was done in a timely fashion.

Great service. My wife and I signed and loved the car and what was offered. We did have some hick ups getting paper work straightened out between dealership, insurance, and RMV. But Commonwealth stepped up and took great care of us. Great people. I can’t wait to go back and pick out my car.

I bought a car and picked up today. I ask for a MA TNC inspection their service department tell me to pay $15 for that. When I arrived home I checked everything and didnt find the paperwork for the TNC inspection, I when back to the dealer and they realized that they dont do the TNC inspection but I had to pay for that, and they said to go tomorrow to do the inspection. They are very irresponsible.

Cant do a walk in oil change on a 2020 Civic with 12k on it while the shop looks dead?

I just got the best car and service I have ever had. Jordan Adams was my sales person and he ask me what I need in a vehicle and what I want in a vehicle. He helped me make the best choice for me and Carmen coviello made the numbers work for my budget. It was a great experience and every person in there was kind. I look forward to dealing with jordan,Carmen and the hole gang at commonwealth Honda again. Thank you Jordan

Horrible experience will never take my car to that dealership. Overpriced, unprofessional took my car to their dealership it was not even fixed properly on top of that the parts I was charged a whole bunch of money for was actually cheaper at other Honda dealerships. My advice to people is don’t take your car there for maintenance find a trust worthy reliable mechanic you will save a lot of money.

I bought a used car and thankfully John Murray advised me on buying the warranties. I had some issues and it was frustrating! Due to COVID I had to wait for resolution I was desperate. I thought I’d made a bad choice and was very unhappy! Thankfully their amazing service team especially Tish and Lee were able to undertake all of my issues. I can not thank them enough! I’m pleased to have shopped at the Commonwealth Honda! Backbone to this company is definitely the service team!! Thank you all so much...

Jordan assisted me with getting a new lease and was able to get me a reasonable monthly payment. He is very realistic and answered all questions I had. I was in and out the same day with a vehicle that I LIKED and WANTED! I had a very pleasant experience and definitely will be back. Thank you!

Worst experience ever. Had an oil change appointment at 5pm and they come out at 630pm and tell me they forgot about my car and all the guys left even though they close at 7pm? I wont be back here again. Thanks for nothing!

I always get good service from Everyone and they are very helpful and profesional. Except for the cashier, she is very rude. Makes me give two stars

It was the worst service I have ever had. I went to the store to buy a CR-V that I saw on the CARFAX app. I arrived at the store at 11am, took the test drive in the car and decided to buy. As soon as I got back inside the store the salesman was attending to other people at his table. My service took over 2 hours because he was attending to me and other customers at the same time. And at the end when I gave him my credit card to pay for the car he went to the payment department and returned with my card tearing the paper with the proposal and told me that the car had already been sold while we were negotiating .I told him that I had arrived before and they couldnt sell the same car to two people at the same time.But to my surprise the salesman turned his back on me and left me talking to myself.He didnt even try to offer another car. He just turned his back on me.I will never go back to that store and I do not recommend it to anyone.

The ease of finding the dealership and driving my vehicle into the service garage. The personable and professional qualities of my service advisor, Victor. The friendliness of all other staff with whom I had contact. The refreshments and the quiet room. The efficiency of the service dept. The complimentary car wash. The price of the service visit. The ambience of the entire dealership (lacking at the new Herb Chambers in Dorchester) and the feeling of being a valued customer.

Very bad dealership I would never buy car from them again, two years ago I bought brand new Honda HR V 2019 from them, and I tried to trade my car with them but they wanted to screwed me and make me give my car almost for free and they wanted to make me pay extra money for Honda pilot 2018 EX L, I went to another dealership and I bought very nice Honda CR V 2017 Touring model droved for only 17900 mileage almost brand new with 83000 mileage warrantee and the prices was very good. my advice dont buy anything from them, they have bad service and bad selling

I had a great experience with Tish. She is very knowledgeable and friendly. I gave her 5 stars because Tish Sampson who is the Service Manager, was very helpful in explaining what needed to be done on my car to fix it. They were able to diagnose the problem, order the parts, and have my car ready. My rating is due to the excellent professionalism and customer service skills Tish Sampson represents. I will continue to bring my car to Commonwealth for future services. Paul was also excellent and very helpful. They both are definitely an asset to your team. Always satisfied with Commonwealth Honda Service Dept!!I recommend them!Thank You so much Tish and Paul for the excellent service!!

Dealing with Joel Ruiz was a great experience. He was on top of things from the moment I met him. He had an answer for every question I had and made the car buying experience stress free. He is definitely an asset to your team.

Referred my brother-in-law to commonwealth, as Ive had great experiences for two prior purchases, and had confidence that he and his wife would be treated just as well.Turned out to be true. The best car-buying experience ever!. I will always recommend commonwealth to everyone I know. Great service friendly staff, they make you feel like family!

My buying experience was fantastic. Totally blew away their competitors. Thanks JaneThe service experience was outstanding (even on their busiest day, Saturday) and Glenn Wallace is a true gentlemanCommonwealth you made me a lifelong customer.

Recently I picked up my third Honda with Commonwealth Motors and I do not have one bad thing to say. Jane is fabulous and, for a second time, helped me look at my options and choose something exactly what I was looking for. By next day Jane and the dealership handled everything and I was driving home happy! I truly recommend Jane & the dealership for a painless car buying experience.

Be careful bringing your car for service to this place. In one year they broke the oil pan bolt tread of my pickup truck and my sisters SUV. It was just for an oil change on both cars and ended paying to fix what they broke or otherwise i had to tow it. DEFINITELY WE WILL NEVER COME TO THIS PLACE AGAIN

With all due respect to Michael G, my experience this past Friday was exactly the opposite. Our salesman was Jordan who was awesome. I agree that a car dealership wants to make sales, but that is how they stay in business. Jordan & the staff wanted to make sure my wife & I were comfortable & that this was the best deal for us. We purchased a new 2020 CRV & they gave us the best competitive price I had seen after doing much homework. They gave us a fair price for our trade in, but being that the total price for the new car was so sharp, I was fine with that. I would return there in a heartbeat & want to thank Jordan for one of the best car purchase experiences that I have ever had. I am 60 & have had many. Go to Commonwealth & ask for Jordan. No hard sell at all, just like chatting with a friend. Thank you, Dan

Just purchased a car from Jordan Adames. He was so kind and great to work with. He was attentive, and available and followed up on everything he said he would. He made the whole experience a pleasant one. If you are looking to purchase a new car at Commonwealth definitely go and see Jordan.

I liked the fact that what you see in their website,they actually have it in store. This is unlike many who display stock which they do not have or already sold!

The best ... Shop them first.. My sales guy Jordan.. Was AMAZING... THANKS...

Jordan is an excellent individual professional with above and beyond service . Highly recommend Jordan Adames for anyone looking for a vehicle

Friendly and knowledgeable staff, good lobby with snacks and drinks available, and shuttles available for drop off/pick up while you wait! Unfortunately, you ARE dealing with dealership prices if you come here for repairs (plus probably finding out about more things you need to have done...), but Ive always left feeling more secure about my vehicles over the years - and they do free car washes now!

0 customer service. No communication regarding service. I booked using the online website for an inspection, and waited 90min before I had to search for someone to give me an update. Turns out, they had taken my car to another dealership without my approval for a simple inspection. None of this would’ve been an issue if they had tried at all to communicate delays. Everyone else in the waiting room seemed to have a similar issue. Many had been there since 9am with no updates on what was supposed to be simple maintenance

Excellent service and attention. Straight factual information, no sales games played. Entire process was great. Also got an awesome deal. Very proactive dealer, everything was done in a timely manner and as promised. Jhonatan looked out for me every step of the way, from a great deal till delivery. Very attentive and always updating the customer. Got everything done he said he would and when he said. John was also very great to work with. Straight forward and easygoing person, made the financial process and paperwork a breeze. Always answered questions truthfully and in my best interest. Will do business with Commonwealth again. Thanks

FIRST, THEY DESERVE A ZERO STAR. I BOUGHT A black peace that goes into a rear bumper for my honda pilot 2011 last week. I went there yesterday with the item I bought not even imagining what was going to happen next. The same guy who sold me the item last week was working and he happens to help me again. I told him that I no longer needed the item and I wanted to return it. Keeping in mind that the same way he gave me the Item it was the same way I returned. It was wrapped all brand new. The guy told me that they were going to charge me 25% from the price I bought which is 77.88 dollars. If you do the math that would be 19.47 dollars off. I found that ridiculous when i heard that. So, I said I definitely would not take less than my 100% amount back. He told me that the fee is a restocking FEE. I dont understand why I had to pay a 25% to return an item that he grabbed from back of his counter that wasnt even ordered or so.ething special considering that he knew i brought it the same way he gave it to me. Now I. Really getting frustrate and angry about it and I said, I want to talk to your manager. The guy goes and talked to the manager, manager comes out and tells me on the receipt it says the returns may be subject to a 25% restocking fee. I said to the manager, I want my full return back. He is giving me the attitude of I dont care look! And I explaining to this manager how intact all wrapped and everything but that wasnt enough for him. After I told him that I had been doing business with this dealership since 2008 and that my family have 3 Crvs and 1 Honda pilot the manager said okay I will charged you 10%. I said no I want my full refund. We were going back and forth. I said forget it, I will not come anymore, this people dont care about customer service, they just lost a customer with 4 vehicles on my household and my future purchase just because the people overthere dont know about how imlortant is to give customer service. I will make sure to let my whole family who have hondas as well and friends not to go over there. Thank GOD that there is a Honda In Salem NH who really care about customer service. See you never commonwealth Honda ✌✌✌

I sell cars for a living. So, when my wife told me she wanted a Honda we went here as our first and last stop. Our salesman Perry was very pleasant and wasnt pushy. The process was very important for me because this was my wifes first car and I wanted it to be painless and it was. The sales manager Hector and the finance manager John Murray were great. IThe car was spotless, and we couldnt be happier with everything. Id highly recommend Commonwealth to anyone looking for a Honda.

Manny was GREAT! He showed me several automakers that may fit. And was gracious even when we couldnt find the right fit. E Outstanding follow-up as well!

Do not work with Esteban Rodriguez. He will treat you like a king if your deal seems profitable or “doable”, but if your deal doesn’t work out, he will not answer your calls once you cancel. And if so, he will be rude, sarcastic and unprofessional. I had to constantly call and drive there to get a $2,000 refund for a deposit I left after my boyfriend’s deal didn’t work out.Also, after I rated him here and gave him a bad review for his actual poor service, he wrote me a bad review because I work for a dealership as well so he did it just as a revenge. The difference is, that I was a customer at his dealership but he wasn’t one at mine. So immature and unprofessional from their end but that just shows who they are as a company and the type of people they hire to work for them. Be mature and don’t play games like that, real salesmen don’t go around just leaving fake reviews as a revenge because someone actually rated their bad service and poor professionalism.

Professional experience, felt very safe, great social distance from work staff, if I could give it a 10 star 🌟 I totally would, great service, thanks

Mr. Carlos Ortiz was a very good salesman. He took time with me to find the right vehicle for the money I was willing to spend. He thoughtfully answered all my questions and made this buying experience pleasant and painless. He even took the time to go over all the details of the car when I came to pick it up.Mr. John Murray was also very helpful in guiding me during the financial process. He did everything he could to help get me the best pricing that would work within my budget.Excellent sales, excellent service all the way!

I am very happy with my experience at Commonwealth Honda! Mostly because Merrimack Valley Credit Union has a free auto advisor who helped me along the way. I was searching for a car by myself for about a week and was very frustrated working with sales men. Kevin gave me a call and found this vehicle for me in less than an hour. He was extremely flexible and we went to look at the vehicle the same day. Kevin was able to go through the whole process with me from the beginning test drive all the way to picking up the car with ease. Before I got to the dealership to test drive the vehicle he had worked the price down to a number I was able to afford. Not only did he help me through the buying process but gave me ample advise about cars, loans, insurance and was personable along the way. I felt no pressure from him to purchase anything. I would not go back to any dealership without an auto advisor next time! The whole process was so simple from start to finish. Jesse, who was the sales representative, was also pleasant and answered any questions that I had. I absolutely love my new Honda CR-V! Thank you Kevin and Commonwealth Honda!

These folks (Jerome S. Nesbeth and John J Murray) in here are really helpful when you want to buy a car. They’ll give you good deals and good interest rates. I strongly recommend Commonwealth Honda.

Im happy to say that I left that place with a smile on my face thanks to Jordan hey was really helpful I drove out with a beautiful car for my wife and he did a amazing job helping all the way Answered all my questions hand down find hem for your next car ....thanks commonwealth Honda for our new car .......

Third time leasing with Commonwealth Honda! No better please to get the best service and cars in Massachusetts. Our salesman Jordan was excellent and treated us like family.

Excellent representative my boyfriend bought a brand new Honda Civic 2018 for a really good price. With excellent customer service and they worked with him to make the car affordable and also what he wanted it was a very nice experience. Its the second time he has bought in the vehicle through them and the Honda Accord 2017 was an excellent experience as well I would suggest to others to go here first and not even have to go to any other place its that good

Had a situation that was handled swiftly and easily at Commonwealth Honda. Steve Consoli the sales manger was very professional and polite and kept his word once proper documentation was received. Steve made the visit go quickly and smoothly!! Highly recommend!! Would recommend!!

I loved the customer service quality that you have. As soon as I drove in, I was taken care of and was well informed on my cars service report afterwards. I love the respect and honestly that I received when I was there.

Just got an Acura. Had an amazing experience with salesman Jordan. Thank you for all your help and a special thank you for not pushing me in getting what I did not want. Thank you I appreciate it!

The service center has won over a customer for the life of her honda! Glen our service advisor saved us $4K to be exact from what another dealership quoted us totto fix anoan issue with our 2012 Honda Civic Hybrid.Turned out it was not the IMA battery, but an issue with the electrical board. Which with his research he found was under warrenty until 150K miles. We are at 134K. Ive questioned an issue for years and was told its just the way the car runs.Picked up the car today and under full warrenty. Zero cost and was assured the car is being kept up great and has much life left. Drove better than it ever has. Thanks Glen and Commonwealth!

BUYER BEWARE - this dealership uses unfair business practices to close deals. They outright lied to me, did not live up to their commitments and when I discussed my disappointment with them, they responded by saying there was nothing I could do about it. I have saved communications to prove they lied to me, including several texts with the sales person. When presented with those communications, the manager (I believe his name was Hector) responded by saying why would I do anything, we already got him to sign. I contacted Honda Finance directly, who confirmed that the dealership was not living up to its commitment, but said that was between me and the dealership. Honda Finance said it would not get involved.I no longer want the vehicle for the next three years. I paid more than the initial agreement because the dealership lied to me. In conversations, Honda Finance confirmed one of the dealerships lies, but said there was nothing they could do and it was a dealership issue. Its a real shame it has come to this. I have leased five or six Honda vehicles in a row, and planned to continue to do that for both myself and my children. Now I tell everyone I know to stay away from Commonwealth Honda, and will certainly no longer do any business with Honda in the future. Ive learned that you just can not trust the organization so I will move on to a brand that may appreciate my business and loyalty.

They will not warranty their labor. If something goes wrong with the repair and you take it to them to look at it , they will want you to pay for that. It should be part of their labor warranty. Worst honda dealer I have ever use. Stay away from this place. I did the same repair (changing the pads ) on the back at the honda dealership in salem and i has NO PROBLEMS you guy just want to scam people in to buying thing that yhey dont need. I took my car to a different mechanic and he said that whover worked on the car didnt know what he was doing he readjusted the pads and no more noise . He also said the calipers were fine.