Do not waste your time with planet Nissan because they really wasted my time. I was working with Jamie the Internet manager we had an exact appointment time to test drive a car when I got there he had a different car for me to check out a much higher profile car I asked him to please get the car we are going to purchase or lease when he went to look for it it is no longer there he said it was at another dealership called Henderson Nissan. I live in Henderson I drove all the way up to planet Nissan for nothing I called Henderson Nissan they said they dont have that car either Jamie gave me the complete run around I wasted several hours of my afternoon creating the appointment driving through traffic getting to the dealership for nothing what a shame because I previously bought a car from this dealership....buyer beware!

Jamie treated us fairly and honestly! We came out with a perfect car and with a big smile. I will recommend anyone to come at least have a chat with them and see if they can find the right vehicle for you! Thanks again for all the help!

I just bought a 2020 Versa yesterday! Kevin was the salesman that helped me. He was very kind and listened to my concerns. He just moved here and is doing excellent. I went to a few dealerships all over town and so ended up walking into Nissan! He was knowledgeable and always made sure to get the correct answers for me if he was unsure (since he just moved to Vegas and started working there). He was funny, personable and I felt like I could trust him and that he wasn’t trying to pull one over on me. I really appreciated that he listened to my concerns and went above and beyond to find me a car that accommodated me and kept the price low!! I couldn’t be happier with my new car!! He worked hard and made sure to get me out of my old one quick since it had no AC. Thank you, Kevin!! It was a absolute pleasure working with you. I plan to be back in the future and definitely will recommend you to any and everybody! It’s people like you who keep me coming back and feeling secure in my purchases. 😊

This review should really be a call for the BBB to investigate Planet Nissan dealership. Purchased a new Sentra for our son in 2015. Starting in 2016 & every yr thereafter, the car started having battery issues (leaking acid resulting in the car not starting). The Nissan batteries that Nissan installs have leaked ever since the car was purchased. The srvc reps repeatedly said that its the LV heat that causes the battery to leak acid. 6 batteries?!! Batteries made by Nissan!! The 2020 leaking battery (the 5th replacement) caused corrosion in underlying structures, making the check engine light come on. When the 6th new Nissan battery was installed last month for $240, the srcv tech forgot to mention the corrosion. My son took his car in for the CEL issue yesterday. He recd a text stating that the past battery had caused corrosion thats making the CEL come on. $7k to fix it. $7k??!!! See attached photos. Then my son recd another text about the need of used Sentras, asking if hed be interested in selling his car! Was that the goal all along?!!Please avoid this dealership if at all possible, folks. In line w/previous 1-star reviews, cars bought from this dealership will become money-sinks, turning minor repairs/srvcs into major mechanical problems.Two yrs ago, someone from the dealership responded to a few of the poor ratings; l dont see any new comments from the dealership about recent bad reviews or customer comments. Maybe in the current situation, good mechanics & customer srvc is hard to find. Some merchants are trying to recoup $$ lost from the pandemic in a sleazy way. In the meantime, fellow consumers, lets find dealerships with better srvcs & give them our hard-earned wages until other poor srvc depts come up to par.

Yo trying to get service here is really bad. Service is really slow, communication about your vehicle is non existent, and there were no other cars in their shop. Used to Mission Hills cali where is super busy and on the ball. If youre in Nevada demand better service or go to another nissan dealership for car service.

Jamie Harris is a superb salesman. He listened to my needs and I never felt pressured once from him. I personally could have gone to another dealership for a little bit better of a price but I wanted to stay with Planet Nissan solely because of how well Jamie treated me and his professionalism.

Comfortable and clean waiting area. Outside staff are friendly. My service writer Alexander Lobos was courteous, honest and friendly. My car was serviced promptly and efficiently. The entire experience with Alex was painless in every way. I will definitely be back for service. Thank you Alex and Planet Nissan for good service.

Had a great experience with Planet Nissan. In particular, I’d like to recognize our salesperson Jesus who was truly exemplary. He went above and beyond to make our car buying experience low stress. It’s easy to feel pressured into a deal by car salesmen, but Jesus went out of his way to make sure we felt comfortable at every step of the process. When our car battery died a few weeks after purchase, Jesus paid for the replacement out of his own pocket. I can’t recommend him enough, and I hope planet Nissan promotes him because he deserves it. If you’re ever in the market for a new or used car, Jesus at Planet Nissan is the best.

I live closer to Desert Nissan but preferred the service at Planet for many years until recently. Within a month span Ive had to drop off my Nissan 3 times to their dealership for various repairs. Its a 2013 so wear and tear happens. However upon getting my car back the second time I noticed my driver side mirror was different. After sending the service advisor photo proof and heading out to have both the General and Service manager inspect my vehicle, instead of admitting that the side mirror was broken and replaced in secret, they concluded that my car came like that. I asked how would you know since it was not bought there but purchased at another location? I asked for another 2013 Maxima to be brought out from their lot for comparison, they bought a 2012 instead which also had different mirrors. Rather than holding my ground and making a scene, especially in todays climate, I conceded and drove off only to head to another Nissan service department and have them find and order the original side mirror that came with my model. All I wanted was honesty but even for Planet it was a price too high to pay for integrity. A long term service advisor had warned me of returning. I should have listened. Thank you for all of the gas Ill be saving from now on.

I went in for oil and engine filter change which were done fine. What i don’t understand is, my tires were inflated to 33PSI before dropping my car, but when i check the dashboard display and also physically checked each tire with a gauge at home, they showed one with 29, two with 31, and one with 30. Kindly explain how it happened. Thanks.

Tanner, the sales associate - was amazing. He was attentive, listened, was polite, and knew how to put us at ease. After spending some time with him we wanted to buy a car from HIM. I bought my daughter a car and I liked Tanner and the car so much I came back 3 days later and bought myself one!

I had bought this Quest used and brought it in for an oil change; it was discovered that not all of the recalls had been performed by the previous owner. Plant Nissan was able to complete one of the two recalls and order the necessary parts to complete the remaining recall. That was a pleasant surprise and Plant Nissan deserves a big thumbs up for taking care of that issue. Its obvious their committed to taking care of the product that they sell. Kudos to the service team for their alertness to the issue. Much thanks to all.Denny O

Bought our 2018 Nissan Murano here and love our car. Service Dept. Has always been the weak link, adequate but never exceptional. Started with my last service in March; Change the oil, rotate the tires. All was good until the next day; low pressure warning on a tire. Checked and it was correct (thought the sensor might be off), filled it and next day same thing. Realized it was losing air and car had only been driven to and from Planet Nissan. Pump it up and return to service to ask about it. To their credit the incoming service asst. Checked the tire and found a screw had punctured it. Great, easy fix…..”We don’t do tires anymore”. Kudos to Discount Tires who DOES…..no charge, and less than 30 minutes! Now the latest; time to change the oil and rotate again. Call to make an appt. for a week later telling them I would need to wait for the car….and told “We have 9:30, 10:30 and 11:30 available; but it will be a 3-4 hour wait!” Excuse me? I’m SCHEDULING a 30 minute service with you, and for a designated time I’ll have to wait 3-4 hours while you perform a less than 30 minute service? Guess they could rename it the “NON-Service Dept”. I wouldn’t accept that from ANY business…..certainly won’t start with Planet Nissan!

Edward was the most patient and understanding salesman I have ever encountered. We walked in not knowing what we were looking for and he made us feel comfortable and confident with our purchase. For ever question and doubt we had Edward was honest and thoroughly explained himself for us to understand the circumstances of our situation. We have never met anyone like him and we are grateful he was the one to help us out.

10/19/2020 I brought my Nissan Frontier in because the engine light when on. Employee that helped me was professional and informative. I mentioned I received a mailer from Nissan recommending 90,000 miles service and I ask about the 15% off on any service. I was told Id be taken care of. I left my truck and about an hour later I received a call. The guy helping me said that a repair would be needed. The repair and service maintenance would cost $2,800. It was explained that the repair needs happen as a safety precaution especially if I plan to travel and the service maintenance is well over due. I agreed to the repair and service needed. I picked up my truck and notice that theres still a light on the dashboard, not the engine light but another light. I called guy and I was told to bring my truck in so I did and the technician said that its nothing concerning and I would be safe to drive. I also asked the guy why I didnt receive the 15% off and was told that the parts and service didnt qualify. That was a bit concerning that I wasnt honored the discount at all. The mailer did say savings on any service. I should have gotten some sort of discount. I spent nearly $2,800. Whats the purpose of the mailer I got that came from Planet Nissan when it cannot be honored. When you inspect you inspect... the other light was obvious and who am I to know its not related to the check engine light. I was not completely satisfied. I dont feel safe driving my truck knowing that there are still problems. I plan to go to a different dealership in the future for any service. Consider reporting a complaint through the BBB. Thanks!

Daniel was awesome! I am 19 (almost 20 on the 20th) and he helped me buy my FIRST NEW car! He was so helpful and funny. He gave me a great deal and made me feel very comfortable, financially and emotionally. The environment there was very welcoming and warm. Planet Nissan was overall amazing to me and my family ❤️

The service department never seems to fail me. I get the right service and they communicate with me along the way. It did take some time, but I appreciate they were up front about that.

I brought my car in for oil change and to have the tires rotated. Zach has been helping me for years in the service department and got me taken care of and on my way. He’s the best. Thank you.

Was working with Ryan and Nino in regards to a Rouge Platinum that the GM Sam was using as a demo. I scheduled a test drive with the Ryan and to my surprise I was unable to test drive the car because one he didn’t want to inconvenience the GM and he wanted to see my paystubs. I’m unaware of when Financial documents were needed to test drive a vehicle. Ultimately, I as a customer was inconvenienced for the convenience of the GM. Way to set the bar in customer service.

They refused to take car warranty for futures repair starting that my warranty expired. I called the warranty company and still have until 75000miles or 2024. Alexander was the person.I sent several emails and left voice messages but I didnt received an answer. Social media is next.

This is POSSIBLY the WORST dealership IN the valley! It makes me NOT want to drive Nissans. The staff there are uncourteous and treat you like a # and NOT a person. I called for an appointment a day ahead for drop off and SPECIFICALLY asked for a rental. The day i drop it off they have NO rentals to give me and their shuttle stopped for the day. I would have been stuck there with NO transportation. I dropped the car off Wednesday and they say it should be done by Monday!?!??

When scheduling an appointment a customer should be given the option to either stay and wait or reschedule. my wife was not told that it would be four hours just to have her oil changed when she made the appointment but she was told on the day she showed up for her scheduled appointment. This is not the way to have a positive customer relationship be successful, it would also be perceived that who ever is in charge of scheduling appointments is stacking these appointments so much on top of one another that the customer is the one paying the price in time. Not a good experience folks and there is still a thing called word of mouth which is now sped up by social media i wish the experience had been better.

Cesar Avalos listen to what I came to do. He allowed me to test drive two different cars and he never rushed me into deciding which car I wanted. He gave me options when I was in limbo and trying to decide what to do. Once I decided which car we then sat down completed my credit application and got the ball rolling. I was even able to secure the car I wanted, leave drop my daughter off, and return to clean out my trade in and take my new car. Salesmen like Cesar make the car buying experience go by much smoother. Thanks

If not for Mike and Ray I would have never gotten a brand new car.These guys gave me a better deal than I wanted and I learned a lot from them.Thanks guys.

Through my service rep, Heath, all dates, times and expectations were met with the most professional performance available. There is a reason I have returned to Planet Nissan for, lets see, the last 12 years...that reason is Heath!

Heath M. is great! Service was excellent.

Posting fake photos of parts I needed for my car, like over 3500 dollars in repairs they claim I needed. My husband took a closer look at the parts they supposedly took photos of and texted me with and the parts were not the same parts. They are scammers and should be shut down. Fraudulent company. Please beware of their lies of repairs that need to be done.

We can’t comment too much about the standard service which was solely an oil change, but our service manager Jarred has always been forthcoming and genuine when it comes to the maintenance of the vehicle. We are pleased with this facility. Jarred is the face of Nissan for us and we are comfortable and grateful with and to him.

Best car dealer i been to by far. Great experience.

Had to have my car towed...had flat on freeway..was taken care of promptly...i only use planet nissan svc. Dept.

Zach was great at getting everything done and was very straightforward about the costs of doing some of the minor things that I was thinking about. The only reason that I said probably not about purchasing another automobile from Planet Nissan is that I am moving from Las Vegas.

I cant say enough good things about the service I receive at Planet Nissan from Heath Marquardt.He is very patient, friendly by smiling through his voice / tone and informative whenever I have any questions. I can also see that he treats all his customers this same way while Im waiting at the dealership for my servicing.Ive been returning for years now because of it and I believe he sets the example of exceptional service that others should follow.I also like how the dealership uses technology to text or email me to communicate my car status or just to let me know when my car is ready for pickup.

I had been putting off buying a new car, due to bad past experiences and feeling like I would be buried in details. This car purchase was simple, easy and almost effortless. I was worried due to my low credit score that I wouldnt get help with financing and Nissan came through for me. My salesperson, Daniel Maimran was fun, easy going and tackled the heavy lifting for me!

They did the job just like I asked they used my warranty to save me money Jared is a great guy. And kept me informed and got my truck back to me in a timely manner

Daniel was helpful with getting us into the Nissan NV3500. I never felt pressured and he was able to work with our busy schedule. Thanks so much.

You need to talk to your sales team.My son had an appointment to test drive a vehicle. The rep he spoke to was Daniel. He went to the receptionist and they paged him. My son sat there for over an hour and not one person came to ask if he’d been helped. He’s gone now. Pretty bad customer service.

Frank and Zach got me right in and my car was serviced quickly!! They always make me feel like my car is most important and it’s shining like new when I pick it up

First time dealing with Planet Nissan. I must say that it was a pleasant experience. We were able to schedule an appointment for service and they got all of our information and handed us over to a service associate. We were in and out in no time at all.

Went and purchased a car here today and it was AWESOME!! Very friendly. The salesman I had Mr. Felix was fantastic. I wasnt able to take the car home because the bank was closed but Mr. Felix did everything he could to try and get it where I could take my car home. But will be getting it Monday morning once the banks open. Thank you again for all your help today. I LOVE MY NEW CAR AND CANT WAIT TO TAKE IT HOME!!!

I got a oil change and as always Heath makes me feel at home. I found two vehicles I can’t decide to trade my Rogue in for but I know Lee will take care of me as well. Love planet.

Excellent Customer service. This is a a-1 dealership. I wouldnt go anywhere else. 👍🏾🥰

I had an appointment with Zach super cool guy. He explained everything and didn’t try to hassle me to get things done that were unnecessary. All in all a good experience.

Purchased a used auto in July 2020. Our Sales guy was Mike and he did a wonderful job. My wife and I flew to Las Vegas to purchase a car that we found on the internet. The pricing was an outstanding value, and they even took $200 off because the online ads said they would. F&I was pretty good too. They have digital display desks for you to sign the paperwork on. Id by from Mike and Planet Nissan again. Even if the temp out is 113.

As I drove away from getting it serviced I noticed a piece hanging off my car. I was told it was missing a clip and to bring it back in. Now 2 days later my entire front piece is dragging on the ground and I’m told again “it must be missing clips”. I’m not sure why my whole front is “missing clips” after being serviced but I’m very unhappy that happened.Update- My service agent eventually ended up driving to my house to make sure the piece was attached enough to get it back in and get it fixed correctly. Im still confused how it happened initially but that was a very good attempt to make it right and I appreciate it.

Jarred Meckley and team did a great job.

Marvin Felix did a great job and provided excellent customer service. Marvin , also made the car buying process and paperwork simple .

Clayton is the best! Kind, Patient, understanding and answers my questions and explains everything thoroughly.

Zach Hafen did a very good job!

Daniel Maimran was amazing from start to finish. He was responsive and attentive to my wants and needs in regards to purchasing my Altima and got me into the one I wanted with no hassle. By far my best experience purchasing a car.

Everyone that helped was extremely helpful excellent customer service hands down!!

I assume the work was maintenance or repair was completed right the first time, time will tell. I am always treated well by the employees at Planet Nissan

Zachary was amazing offering excellent customer service getting my service done promptly and efficiently. The entire experience is always enjoyable and painless in every way. Thank you Planet Nissan for another perfect experience at your dealership.

Jamie was very accommodating, made sure that we are comfortable while waiting and stayed with us for the whole process. Thank you, Jamie!

Alex Lobos service rep helped me out tremendously by finding out my vehicle still was under factory warranty therefore had my transmission repair done for free!

What I expect from a dealership. I came in for warranty work and left with a 1200 dollar recommended service package. Sadly if I dont do the recommended service then they say will void my warranty. At least the service staff was courteous, friendly and professional.

Lack of accountability. They could care less about their own mistakes that cost you time. I held off giving them a bad review so they can attempt to make right but they do not care

Went in or a prepaid oil change on 10Jul21, up sold for replacing power steering hoses. About to pick vehicle up the same day but the dealer broke my radiator when trying to tighten clamps, was told to I will only pay for radiator at cost and had to order but they still charged me for coolant. Asked for replacement vehicle to borrow since the damage wasnt my fault but says they charge $55 a day to rent. My vehicle was in their shop for 6 days. And the car wasnt washed too

Waste of time. Nissan needs to step up their EV customer care. Called to get a quote on new battery. Said it needs a diagnosis. Setup an appointment for 7am. Said it will be 5 hour wait because battery needs to be charged (lie). 5 hours later quote on new battery $9k. No thanks.When I got in my car to drive off. Battery was at the EXACT same percent I dropped it off. So, I had to stop at a quick charging port to make it home.Why 5 hours?

Zac was awesome efficient and very informative. Diagnosed my problem and helped me resolve my problem in a timely manner.

I had an oil change done, and it was one fast and great!

Communication and timeline we both exactly as I would hope.

It was our first time there. We were recommended to see Felipe Guerrero and he was beyond helpful and was able to help us with every expectation asked. I cant express how happy we were able to work something out in the end. I look forward to seeing him again when we are ready and able to get another car. I also wanna say thank you to Ray Parker who helped us in the end with the paperwork. He answered all questions when asked and helped us figure out a way to keep our payments as we expected. We love our new car and are pretty satisfied.

Between Dan Maimran and Ray Parker...this experience could not have been better! I felt “seen”, where I have never felt that before with other dealerships. Dan and Ray were always with me every moment of the time I spent at the dealership. They were very clear in their explanations and where always quick to answer my questions with out issue. I felt at ease and like family and that was very impressive as I am a nervous person in everyday life. It is now Tuesday and I drove away with my car on Saturday and am still smiling. I imagine that I still smile in my sleep. Great job guys!!!

Working with Justan was a pleasure. He was knowledgeable of ask the cars and was able to easily find cars that was in my budget and style I wanted. Working with the sales manager was less than pleasant. He was very pushy and tried to get me to agree to prices and payments that I wasn’t comfortable with, which he knew. Other than the sales manager, it was a pleasant experience that was what I expected at a car dealership.

The tech was very friendly and really listened to me. I received a text with the issues and recommendations and the work was completed close to the estimated time

The staff are very nice and helpful from Zac and all the employees.

Art was innovative and very helpful! Appreciate his assistance!

I called and was told that I didn’t need an appointment but when I got there I was told that I would indeed need an appointment, However, Ruben took care of me and repaired my car within a few hours.

Great hospitality no hassle and really helped me out on my deal. Thank you!

Alexander was so helpful. Explained everything so I was comfortable with what was going to be done. He was kind, and thourough. And very professional .I will definitely be back for any other needs.

I received great service!!! Thank you to the service team for all their help in fixing my main transportation! I appreciate the prompt and friendly service and definitely recommend Planet Nissan to the community!

Heath is my main contact at planet nissan for Service and he is a great guy to work with. He takes the time to explain the work that needs to be done and is always friendly.

Bought a new truck last week, got my green slip and registered online in less than 1 week. These people made the process easier than I ever expected.

Explained Things In Detail.. Very Patient.. Communicated Well.. Knowledge Experts

Ryan was very helpful.Detail took too long

Incompetence personified in Baby Huey, and Frank in service. Installed the wrong transmission in my car. Also dont expect them to fix anything in under 2 weeks even when they know the part they need.

Good service dept. Heath was very good

The sales agent Clayton was amazing. We didn’t feel pressured and we informed him with what we were looking for. Once that process was completed we moved on with finance and I believe his name was gary he was great. Provided outstanding service and went through all the financial paperwork. We did not feel rushed

Very happy. No complaints whatsoever

ZACHARY IS AWESOME! GARY V. ISNT EVEN IN SALES ANYMORE BUT STILL HELPS ME WHEN I REACH OUT 3 YEARS LATER.I AM PLEASED WITH MY EXPERIENCE.

I scheduled and oil change and tire repair. I stated I probably needed a new tire, they said they would check it out and let me know. Over 2 hours later the guy texted me to tell me they didnt have the right tire and would have to order it .... so I waited there for no reason. Common sense would say to check your stock for a tire first .... but of course Ill be back, because I have the warranty with you. No need for customer service, right?

I had an oil change today at Planet Nissan. Heath is a fantastic guy.... He has been my service guru for my vehicles for many years!

If I could give this place zero stars I would, their service department is complete trash. You will be here forever with zero updates, I messaged the guy taking care of my vehicle and still haven’t got a response after close to an hour of waiting. I have been here over 3 hours for an oil change and still no status update?!

If I could give this place a negative 5 stars I would. This palace is selling lemons cars. Once you sign the contract they could careless about you. My sister brought a car from here and she has had nothing but problems. Lee, Daniel and Andrew took advantage of her and now they won’t help her when it comes to fixing the issues with her car that she only had for 3 months. Do not buy from here they are shady and will rip you off. They need a class action law suit filed against them.

It was a really great experience to go back for my second car. Ill be back in three years from now Thank you again.

It took me longer to buy my wife her valentines candy than it took me to buy my new Rogue on Friday the 12th of February. Seriously there were 37 people in line at Sees candy took me 2 hrs. I bought my car in about a hour. Great job!

Just moved to area. Was our first time at Planet Nissan. We needed 2 recalls done and some warranty work. Friendly staff, very efficient check in. We got a rental which they gladly arranged for us.

Zach, is always a great help and keeps me updated while my car is being serviced. Thank you!

Vehicle service was completed in a timely manner. All employees I had contact with were friendly, polite, and efficient.

I was Treated with the most professional experience ever. I wasnt pressured into nothing. Nissan planet made sure i left satisfied and my payments fit my budget. And i got the car i wanted

It was extremely pleasant. I loved working with Zach. Zach made me feel like I was his only customer that day. I always go to This Nissan because they treat me like someone with feelings. Big plus they finish pretty fast.

Good people decente deals.

Best nissan parts department in the valley. Teran is the man, he always delivers the right part at the right time. He is a true asset to his department.

The service guys (some of them) this place is terrible!!!! I have a problem in the screen on my car.. On a quest 2015. Of course nothing works on the screen. Clock, camara,radio etc ect... I been bring it for the same problem several times. They finally order a new part... Tim. Is the guy who always been helping me. He call me to let me know that the part was in already . That i can bring the car anytime I want to. He will put me in a rental car so they can fix it.. and check for other issues that i have in the car. When i call them to make the appointment. I let them know what Tim had told me. They say that was fine. I get there and this guy( i didnt see his name.. but have a big beard with blue eyes and he is short guy. ) was terrible he was in a very bad mood. He dont want to help me for nothing. I talk to the assistant manager about it. and he let me leave the car . And give me a rental car. The point is that the costomer service is very bad... going there for the same thing like 4 times. And the first time they leave tools in my car. They didnt closed the parts right.. i have to drive all the way there. Like 45 minutes driving. Just so they can fix that. HATE THIS PLACETHE EMPLOYEES ARE TERRIBLE. WORST COSTOMER SERVICE I EVER EXPERIENCED!!!

When it comes to trying to contact someone / getting assistance with even the most simplest thing, don’t waste your time ! no one will call you back even after leaving messages. The first line pickup will constantly transfer you to no one on the other end just to get you off the phone since they don’t have answers to the questions you’re asking about. Better off calling the next location. Worst customer service, at least act like you care or want to helpi can say the guy that assisted me with a new battery for my key fob was nice. Wish i remembered his name 🤔...

Austin was a very helpful and knowledgeable salesperson. Everyone we dealt with at the dealership was helpful and professional. Very satisfied.

My experience with Jose at Planet Nissan was incredible. He gave me the upmost best service I have ever experienced. That man deserves a raise!! He is great at his job and gave me all of the resources and utilities I needed! :)

Alex Lobos in service was wonderful very kind and welcoming. Alex was very knowledgeable and was able to answer all my questions.Tanner in sales was also great. He made the car buying process less painful. Tanner was also very knowledgeable and was able to answer all my questions.

The service was wonderful

Jarred Meckley in the service department is great! He is always prompt, gives you the best recommendations and is always flexible. I never have a long wait, I am always informed of everything that we are going to be doing and everyone in the service department is always so kind.