This is June 21 2021; our ADT security system has been disconnected for months now and no one’s even calling to say it there is no signal. This is an actual picture of the ADT system and it is not connected and my phone is not ringing????. It has been disconnected four times because of the battery that I had to replace, and nobody from ADT even called to say they were not receiving a signal, so what exactly are they monitoring in my opinion absolutely nothing, the only thing ADT is good at is sending us a $40 bill every month. We couldn’t wait for our contract to come to an end.

Technician, Dan, called upon arrival and was right on time. He was very professional and courteous. Dan was very respectful of our home. He wore his mask and footies. He explained what he would be doing and when he finished installing alarm system and doorbell camera plus 2 outdoor cameras he very patiently walked us through the system explaining its functions. He helped set up our iPhone to use with ADT. He answered all our questions which were many! Dan gave us a website to access for future questions and help. A very good experience with Dan and ADT. A job well done. Thanks!

ADT was much cheaper than Vivant & was way better customer service, with very similar equipment & security services. Their technician Kyle was kind, considerate, & informative. He provided the appropriate information & really went beyond current customer service mannerisms. 100% recommend 👌

The technician that came out to the house was prompt, professional, clean, and didn’t waste any time getting the job done while still being personable.

Paid a full year up front along with additional cameras in full as I did not want a contract and knew I’d be moving in one year. The service never worked. I upgraded with Cox cable as the tech said that was the issue. Still never worked. Called in to make sure my account was cancelled after one year and they said they’d put me on a 3 year contract and I’d have to pay for two more years plus an early cancellation. I kept the voicemails of all the times they called me because service wasn’t working. Never got resolved. I got sick and was fighting to survive the past 10 months. I’m out +$2k and for services that never worked and they STILL won’t fix it. This should not be allowed nor legal

Wayne was our service tech on Thursday, April 22nd. He was punctual, courteous and professional. He is clearly a subject matter expert and a customer service savant. He struck a nice balance between offering enough detailed instruction on the system without being patronizing. Wayne went above and beyond to make sure that we were taken care of, and it was by far the smoothest and most pleasurable service call; and one of the best customer service experiences I’ve been a part of.

I love this system cause its very secure and so easy to manage, system very clear to understand, even a kid can use it.

Just had a service done on my existing alarm system. The gentleman Billy was a gentleman, great personality, actually a genuine caring guy! He answered all questions, fixed the issue at hand and was refreshing to be around in these troubled times. He is an asset to the company and a nice guy all around. He should be teaching a class on how to provide service , and how to interact with people.

Mike was AMAZING. This dude was WAYBETTER then all the other guys, I mean, i’ve had people from ADT and technicians come in they’re so aggressive and rude and they don’t even care they just wanna do it as fast as possible and get the job over with and get the job done, however this guy was so different. And that’s why I have to write up reviews because Mike was so different than all the others. I mean the only reason why I’m writing a review for ADT is because of that guy!! Thank you I appreciate your help Mike! If you see this review not sure who’s going to, but just give him a raise or something I mean, I’ve had tons of ADT techs, but he’s different so do something for him or something the dude deserves it pls, thank you!!

Ive been a customer for under a year and our system has been great. Our doorbell camera went out. So they sent Wayne as my technician and he went above and beyond to make sure I was taken care of and my system was functioning properly. He was very nice and very knowledgeable about his job.

Wayne called me at 2:20 & said he was about 15 minutes away. He arrived precisely at 2:36 - great timing! He is a professional, knowledgeable Tech with a great attitude! I just needed a new battery for the keypad, but Wayne replaced EVERY single battery in the pad, all sensors, motion detector & remote! Talk about going above & beyond! I am very pleased & impressed! Hes a KEEPER! Thank you for sending Wayne to me!

I recently had my system installed and ADT did a great job! Greg who did the installation was professional and knowledgable and I appreciate the time he took with me. He walked through my home and verified what needed to be monitored then got right to work. He left everything in great condition and cleaned up any of debris that made while installing. Anyone looking for a home security give them a call!

Mike was incredible! Great attention to detail! Very knowledgeable and friendly. Would highly recommend him to do another install

From the initial consultation to the system installation, this was a great experience. The technicians are skilled and know how to do their jobs effectively. Highly recommended!

Wayne, the ADT tech was able to get to my house the same day as I called in my issue. He diagnosed problem with in minutes and was able to change out a part immediately. Thank you Wayne, great job!

Carlos was exceptional. He was friendly, professional, and took time and care to be sure all issues were resolved. A+

The technician was very courteous, professional, took the time to answer all my questions regarding the installation. He was considerate in asking me what were my preferences as to locating wiring , devices etc. At the end of the installation he gave us a thorough system operation and features. Awesome experience.

Billy was extremely professional, knowledgeable and able to answers all of our questions and concerns in a very friendly manner. The arrival time quoted was right on the money! We were very happy with the service we received and would highly recommend ADT.

Wayne (ADT technician) was not only on time but very informed and was able to diagnose the camera issue and fix it within 20 minutes. He even went out of his way to answer additional questions for me about my system and showed me how deal with the camera issue if it should happen in the future. Great rep for ADT!

David C. was a great technician. He called when he was on his way was courteous, professional, and answered all my questions. By far the best technician to come and help with all the issues I had been having. Went above and beyond.

Jamie was so patient and even sent a link to watch and help through every step. That was the best part. Thank you for your help.

I recently contracted with ADT to install a comprehensive home security system which has turned out extremely well meeting my expectations completely.

Wayne came to our home to change out our carbon monoxide monitor. He not only completed this service, but also installed an ADT video doorbell. He was very knowledgeable about our ADT pulse app, and gave me some more tips on ways to keep our home secure. Would definitely recommend!

Wayne arrived with the prescribed time window and quickly diagnosedthe problem with our pulse system. Replaced a minor plug in part torelay my router data to the ADT equipment closet. Very personable andprofessional. 5 STAR Rating well deserved!!Reviewed by George ORD

Our service technician, Billy, was absolutely fantastic. We had 4 HD cameras and a doorbell camera added along with several sensors. He was patient and spent all the time my wife and I needed to insure we were happy with the complete set up

I have been a customer for adt for over 3 years and yesterday I began experiencing an issue with my adt garage door opener.I contacted ADT customer service and they promptly provided me a next day appointment. No questions asked, they simply advised me my plan covered all repairs with my system.My assigned technician was Wayne R.y experience began with Wayne reaching out to me 30 minutes prior to my appointment to let me know he was on his way. As he arrived he followed all protocols and wore gloves and mask.Shortly after beginning to troubleshoot my system Wayne quickly found the issue. He walked me through the cause, process and solution. He was very detailed, professional and knowledgeable.Overall I am truly happy with the service I received today.

Dave and Matt came right on time and got the job done even on a tight schedule. Very knowledgeable and personable. Im very happy with the work done!

I had a technician out named Greg he was wonderful. Professional installation, so helpful in showing me how to work a new system for me, and understanding to my situation. Greg went over and above his job!

WAYNE IS GREAT!!!He knows his business.He is always polite, knowledgeable and right on time.

Billy and partner were very helpful and informative while setting up my new ADT equipment. They did a great job with hiding wires and making sure everything looked clean.

Wayne was very professional. He answered all our questions & he was very knowledgeable. He changed out our battery quickly & neatly.

Prior to the scheduled visit, I attempted to resolve the issue via a chat with a representative. When that didnt work, I called and spoke with an agent. She walked me thru a couple of attempts to reset my Gateway. When that didnt correct the problem, she scheduled a technician to make a service call. Brian corrected the problem, but in my opinion, the representative on the phone could have easily walked me thru the fix. It as a simple fix that had nothing to do with Gateway or Service Panel. As Brian was completing the work order receipt, he advised that I would be billed $25. I let him know that I did not appreciate not being advised by the phone rep that there would be a fee for the service call. I cant wait to be out of my contract (November 2021) so that I can cancel my relationship with ADT. It has been a bad experience since day 1.

I’m glad that I had a visit from technician named Wayne. He is very professional and cooperative. He has very good knowledge of what he is doing. He did an outstanding job.

I LOVE these guys. Dumped Ring service.All I need now is a solar camera. (Hint)

David Champagne provided excellent customer service. He was polite and knowledgeable and worked quickly and efficiently to fix the problems I was having with my system.

Thank you! Tech. Wayne! Helped me understand the system and how it functions, and how I can adjust any settings to my liking from home! PHENOMENAL CUSTOMER SERVICE!

Ive been a customer of ADT for over 20-years now. Before them, I was foolish enough to believe the promises and dreams of other lesser companies. This is not to try and say that ADT is without fault. As with any company, it does. The difference is, they tend to listen to what their customers say, and when they say, something is wrong, or needs to change, they actually change it. In my case, I upgraded my ADT Pulse service to the new Home Service with the touch pads. Of course doing this required me to replace/upgrade my existing cameras, and, there were other expenses.The other expenses came as a surprise, and I was upset. I expressed my displeasure to the Techs who were present (Flavors & Greg) and they immediately went to work intervening on my behalf with their supervisor. Problem resolved--and a full day of work ahead, both men worked tirelessly until the job was completed to standard. In fact, they exceeded the ADT standard, while generously exceeding my expectations. What more can I ask for? My system was upgraded, the cost of equipment was folded into the monthly, and my payment was $25 less than my previous monthly payment.Im a happy customer, and I intend to stay loyal to a company that recognizes and rewards that loyalty. You have a lot of choices these days when it comes to home security. So, do your due diligence, seek out testimonials vice corporate promises. As I said in the beginning, I made the mistake of using other security providers who promised to always be there, even promised armed guards--and when I actually needed them, all I received were excuses, and offers to upsell me more equipment for higher monthly fees, and longer contracts--if you read what I say about my 20-years with ADT above, youll see none of that occurred. I received the latest gear, a total house security upgrade and evaluation which included additional cameras, touch pads, and more--all for $25 less per month than I was paying.Unless ADT turns into a complete opposite of what I have experienced in the past 20-years, I will stay where I am.Thank you ADT, from DM

Service technician Billy was great. Very friendly, efficient and knowledgable

Service wise, ADT is pretty darn good. Speaking to a representative and dealing with pricing and billing is another story. Be prepared to pack a lunch as the wait times for phone or chat is extremely long. The folks at the service/install department should be running things as they are always on time and issues are efficiently solved. ADT has a-lot of internal issues.

Wayne, our Service Tech called ahead of appointment and was on time. Determined the problem and made the correction. Provided suggestions on new camera installation and was very courteous.

Wayne was our service person who came. Prompt, personal, and efficient. Thanks Wayne your the best!!

ADT recently sent a technician out to my house to resolve an issue I was having with my security system and he did a great job of resolving the problem, put in a new system and I am 100% happy with the service and the product I received.

Good customer services

They stole money out of my bank account several times. Told me they where unable to wave fees for canceling and canceled my account when I told them not to unless the could wave the fee. No one is helpful in anyway.

I had another company for years! I always thought ADT was to expensive, but after a detailed quote and install I am paying 30 less a month and have everything I want included!! The technician was polite, funny, and knowledgeable!

Wonderful professional service from Wayne, an ADT serviceman. He was knowledgeable and helpful with my alarm service.

If I could give a negative star I would. ADT is fine when you have it but when it’s over it’s like a bad break up. They will not let you go. I paid my last balance I’m August and it’s October and they are still sending me bills. Run for the hills this is worst than a stalker boyfriend! When you want to leave they will not allow you to leave and continue to make charges up and say you never canceled. I will NEVER recommend them to anyone and NEVER use them for any of my properties ever again!

Our ADT service tech Wayne is always on time, courteous, knowledgeable and professional. All of our maintenance and service call matters have always been resolved.

My experience with the technician Wayne. He was very friendly and I feel really comfortable . And he explained to me how if the problem occur again I can fix it myself. Thank you Wayne

Billy was amazing and very patient with us. he knew exactly what the problem was, and was able to fix it quickly and efficiently.

Wayne was the ADT tech that came to my house to get me re-connected. He was professional and friendly and got my equipment up and running and updated. I will ask for him again next time if I need assistance.

Billy is great guy helping me out get through everything

Wayne was great! Very fast and friendly service!

Don was a fantastic team member, great service and very friendly! Thank you ADT!!! Keep up the good work!!

I believe that Matt has to be the best technician at ADT.He arrived on time, was the friendliest person, was highly knowledgeable with all of the products, and did a fantastic job installing our new cameras.He made me confirm the fact that going with ADT was a great decision.

Five stars Technicians very respectful of our home also with the Covid-19

Wayne did a fabulous job, neat, clean and professional

Wayne was great. He knew what he was doing and did a great job.

Improper installation was fixed after approx. -9- months!! The alarm had gone off in the middle of the night. Which is HOW- we found out... geeez!I’m very happy, JACOB, knew his job.

I had the most incredible experience with Glenn Heimbuch. He truly went above and beyond especially understanding the importance of safety for my kiddos. I feel like he’s straight out of a commercial! He was so polite and checked everything for me to ensure everything was working properly avoiding any future calls. He was so pleasant to speak to & honestly hope if I ever have anything else that needs to be fixed he is the only one to help me. You can tell he loves his job and truly takes pride and joy working for ADT. Wouldn’t surprise me if he’s secretly the owner! Give this man a raise ADT he should most definitely be your top paid employee! So grateful for his time, knowledge, and pleasantries!

Mark Ward was the service person who came to our home this morning. The service he provided was excellent. He was able to identify an issue with our system that had not been previously addressed with the many other technicians who had been to our home for the same service. He was very thorough and helpful not to mention patient with all of our questions. He was informative relative to how are system works and assisted us in clearing up issues with Pulse. ON top of everything else, he has a very pleasant personality - it was a pleasure to ave him in our home. Definitely an exemplary employee who takes pride in the service he provides. Great asset to Cox!

I keep being charged for a house I sold back in September have called five times chatted with someone online and still getting charged. We got new system in our new home the guy didn’t know what he was doing messed up our wall . I don’t know who else to call to get this fixed

Had a scare with my alarm service, and called ADT, Wayne came through and rectified the problem and made me feel at ease with explaining everything as well as walking me through just how to use it correctly.

The technician resolved my issue. I am extremely satisfied. He was very knowledgeable and courteous.

Paul was excellent and very helpful as well as educational during the installation of my new ADT equipment.

Im so happy we decided to go with ADT they have great customer service and we love the new equipment. Great prices too!

Stephen came to align my magnet on the garage door; he proceeded to screw it to the door, instead of using tape. Excellent!

A problem with a window contact. Technician (Anthony) was on time, professional, knew right away the problem I described. Upgraded the cellular system while here. Outstanding.

Technician was professional and accommodating as his work ticket did not include all the work needed to be done. He logically explained the issues with my system, replaced parts, and tutored me on use of cameras. He completed all work requested despite the fact that many other things were going on simultaneously with other clients. Courteous and kind.

Worst Company Ever! Had a disconnection earlier this year and tech fixed it in 15 minutes. Now months later they want me to pay $375 when I WAS NEVER TOLD ANY COST FOR REPAIRS. I was also conned into $1500 for install when the location already had ADT from prior occupants. Further, the camera systems were not the same live cameras I had with them prior. They are only activated with motion detection and detect EVERY CAR that drives by so camera memory gets full fast. So then I have no cameras for 1/2 the month, but am being charged for service. The tech decided best places to install so HE made the choice to install camera on side yard, but again it records all cars driving by. When I called to complain the cameras memory are full they said its an extra fee to upgrade memory. EVERYTHING IS AN EXTRA FEE. DO NOT GO WITH THIS COMPANY. And if you try to cancel you will go unanswered and have to follow up a million times. By the way they locked me into a 5 year contract that was past my lease term and had an employee sign the contract when NO-ONE but me was authorized to enter into a contract. They held me liable and then forced me to transfer service and then locked me into another 3 years. I rather have no security than deal with this disorganized, shady company.

Tony was the vendor that serviced my home. I dont have one negative thing to say about him. Very professional, great communicator, very inclusive, patient, personable and took his time to explain the system, app and the work he completed on our home. I appreciate honest business, its rare these days.

I found Mike and Chase to be extremely knowledgeable of the equipment and professional in their performance to return our alarm system to operational status. They changed out our control panel, added two contacts and did so very efficiently. Definitely a pleasurable experience. Great guys.

We had Don Dewey come by to do our installation. He was very helpful, respectful, and knew what he was doing. When he finished he spent some time show us how to use the app and set things up the way we wanted. Highly recommended - Thanks Don!

I would just like to thank Emmanuel, an ADT representative, for doing a great job in installing my ADT cameras last Saturday. I was so impressed with how knowledgeable, efficient, and very much in detail he was with his work. He was patient and kind when answering all our questions. I highly recommend him and their service!

We have used ADT for years and our completely satisfied with our service. Theyre always keeping up with the best technology and have great customer service. We recently needed to add cameras to our office and our rep Joseph Thomas was very helpful in all aspects. He was very professional and explained everything perfectly.

I had the best sales rep ever!! Roxanne Gonzales went above and beyond what was needed. She always returned my calls in a timely manner. It is obvious she cares about her customers satisfaction. I have used her every time I have moved to a new location. Unfortunately, ADT keeps calling me and I have made it very clear that I will only deal with Roxanne. The only negative thing I can say is that the ADT call centers border on harassment. They need to let the sales reps deal with their own customers. I felt like they were trying to sway me away from using my sales rep. I happen to be a referral partner -- I do not appreciate their tactics. Otherwise - I have nothing but great things to say.

Last year I purchased a house that had ADT security already wired and decided to use their service. Joey Petersen and his team did an excellent job making sure that the system was up-to-date and operating correctly. I give Joey and his team 5 stars (he promptly returns calls when I have questions or needs). The lower 4 star rating reflects my belief that there are less expensive options available, especially if you are willing to self-monitor, and these alternatives do not lock you into a contract term.

I have had ADT for almost 2 years. No issues and just upgraded to some outside cameras after a package got stolen. Original instillation date was pretty far out and even further for something that worked for me. I was able to be put on a list for potential cancellations which meant it got done before a vacation (much better peace of mind). Paul was sent out and did a great job! Obvious experience and worked efficiently.

I accidentally pulled out the plug on my system and threw it away unknowingly. ADT Security Services sent technician Howard out who replaced the plug, showed me how to redo the batteries, etc. and other details that make it easier to work my system. Im very happy with them and have been a customer happily for 15 years. Thank you Howard.

Emmanuel was the best. After he installed everything he took the time to explain and train me on the system. Couldn’t ask for anything more from him and my salesman Shawn Keller. So far I’m very happy.

Don was our installer. He went out of his way to make sure all of the devices were discreetly placed. He was also very careful carrying his ladder throughout the house, which doesn’t always happen with workmen or installers. He walked my wife through installing the app and was very patient with our questions. Great work overall!

They are great to deal with during sign up an installation but they are a nightmare after that. Repeated false alarms, alarms in the middle of the night when they turned off service to ‘work on their towers’, calls to the wrong people, etc. Not only am I a dissatisfied former customer but now am also being victimized by ADT’s deceptive sales practices. I successfully terminated my 3-year contract on it’s expiration in Dec 2019. About a week later, ADT called offering me discounted monitoring service. I said NO (so over dealing with ADT by then)! But now, three months later, I’m getting billed for the service I declined! I called and, guess what, they told me their form shows I accepted...really? Not just deceptive but fraudulent. I’m filing a complaint with the State Attorney General’s office.

Updated our system. From my initial phone inquiry to the end of my home installation/upgrade, every ADT employee was exceptional. The installation technician, Emmanuel A., was so awesome! He was personable, thoughtful, professional and kind; truly a model of excellence! Thank you.

Wayne was courteous and professional.

Wayne Fixed my problem on my ADT Pulse! Thank you!

Ive been an ADT customer for years and decided to upgrade my system. Luis came out to do the installation of my system and Im GLAD he did! Not only was he prompt, friendly and professional, but quite informative. Took the time to tell me everything he was doing and showed what changes he was making switching out the old box. He noticed my smoke detector was no longer installed and suggested I get one tied to my system...which I did. He helped me pick the perfect spot for coverage of the indoor camera. He installed The Ring and had it straight and looking good.I couldnt be happier with my new system and HAPPY I had an employee who takes pride in doing a great job!

Junior came to install 2 cameras to my house and i just wanted to say that he has very good costumer service. He was very professional and did a very clean job. I was very satisfied with his work

Andrei Parayno, the technician who set up our new system, was very knowledgeable and efficient. He did an excellent job setting up the equipment we needed, and explained how the system worked for our new home. We were very pleased with the service and have been ADT customers for several years.

Our service man Bryant from ADT was great. He has so much patience, we couldnt connect to Ring doorbell and he spent an hour trying to figure it out. He did. He went through our accounts and reset passcodes. Neat and again patient. Thank you Bryant.

I absolutely love ADT. They are the only security system in Las Vegas that sends out armed guards to your home. They dont have any hidden fees. Their fine print is blown up so you can read it and cant ignore it. The people who came to my door were kind and well mannered. I didnt feel pressured. I did feel comfortable and because they made me feel more comfortable. I was more open to let them know my house. They helped me bring in my groceries which was amazing. Truly gentlemen. They dont charge extra for the guards to come out and they are linked directly to fire, and medical. They respond within 8-10 seconds. They are the only security moving towards cyber security. Meaning, they are encrypted so they cant be hacked like the ring door bell was. They have a lifetime warranty and free move service. They even upgrade your equipment for free when you move. You can have up to 250 devices inside your home all connected to zwave and they are compatible with Alexa. Your rate never goes up no matter how many devices. This was such a big deal to me because Cox rates blow up over time. So stressful! I can watch my kids when they are with a babysitter. I know they are safe. I can also turn my lights on, open my garage door, and heat my home when I am away from the home. I think smart homes are the new pink! Life is about working smarter not harder and ADT helps me be able to accomplish this. Thank you guys! Keep up the great work!!! Lol dont slam the door in their face...they arent like the other companies and even if monthly prices seem hight. U get a way better deal!!! 🥰

I have been a customer of ADT for about 5 + years. My husband and I really enjoy the service that was given to us by Shawn P. He took the time to explain and instruct us every step of the way with all of our installations and did not leave until we understood and knew how to run things. Outstanding employee.

Thank you, Casey. You are extremely professional, proactive, efficient, and very helpful. Your customer service was above & beyond. We were very grateful to have you by our side. Can’t thank you enough. We are very satisfied with your service.

Just wanted to alert people that we just had a very poor experience with ADT in installing and removing our security system. The service was terrible with installation and then with removal they said they would be at our home between 9-3 and we begged for noon since we had plans on Friday at 3 pm. They finally showed up at 6:15 keeping our family hostage all day. We have decided to go with Mountain Alarm in St George, Utah and so far very pleased with them. Sometimes, bigger is not always better!!!!!!!!!!!!!

Was able to get on the phone with our sales rep, Ralph Humphlett, really quickly and figure out what upgrades I needed for our home security system. Installation was timely and clean and Ralph did a great job following up to make sure everything was working as expected. I highly recommend Ralph and ADT security.

Perfect equipment and perfect install. Junior Ferma is one of the very best technicians we have had with ADT. Very professional, very courteous and excellent installer. We have been with ADT for years and would highly recommend their services.

Wayne was fast, polite, and knowledgeable

Aaron was an exceptional salesman. Very knowledgeable of all of ADTs products and services. He was able to customize my home with the needed features that fit me. Also the installer, Apollo, was great as well. A+++

Wonderful experience!Ive been an ADT customer for about 3 years now. We had an issue with our system having some trouble signals so we put in a work order ticket to come to our home to review. Techs Mike and Chase arrived today (they called ahead and let us know when they would arrive which was within the window they stated) and evaluated the problem. They were OUTSTANDING in their professionalism and acumen of the situation. They ensured we were 100% satisfied with the work performed and my wife and I were indeed happy with their service. These guys ROCk and if you are lucky enough to get them to visit your home, you will too enjoy great customer service- Nice work ADT techs Mike and Chase! Bill H.

Bryant was amazing!!!!!! He arrived on time, called before his arrival and was very polite and helpful. He was extremely knowledgeable and the biggest plus is his great personality. He was a pleasure to work with. I wish everyone was as kind as him.

Ryan went above and beyond with our home instal and explaining every detail and question. What a friendly awesome gentleman, ADT is honestly super lucky to have him. What a great experience 😊👍🏻