I have been coming here for 7+ years for work items and keys being made. I have to say that Mike B is the friendliest associate and always there to help. There are times I may have up to 20+ keys made at one time and he is always on point and in a timely manner.

Really excellent help. Positive attitude. Found what I came for. Fellow customer was helpfull too. A real community asset.

Its clean and well stocked. ACE has a little bit of everything. It was the third and last store I went to and they had what I was looking for.

When you are looking for something in hardware or heat/cool/yard appliances at a decent price, competitive with Walmart and Target, try Ace. Walmart and Target were out of window a/c, and were not restocking. So, guess where I went!

Everyone very friendly and helpful. The staff is very knowledgable and go the extra mile to help you find exactly what you need.

Went in last week to get a grill and accessories. It started as not the best experience but I won’t go into that. What I wanna rave about is how well the management and people there bounced back from that bad taste. From asking questions about my concerns, to nailing the delivery and assembly. Super stoked that I have turned a 1 star, gonna go elsewhere review, to a 5 star for how well it was handled. Kudos to the team at this store and from the franchise as a whole for fixing my issues. Special thanks to Scott for speaking to me on the phone about the concerns.

Always make me shop :)Also good items for seasonal too

Great little hardware store; its well stocked and manned with plenty of helpful employees. This Ace always has what I need and the key center is amazing and very helpful and talented! I brought in a deadbolt from the front door of the house we recently bought (I called a local locksmith and he recommended this Ace) and they rekeyed it in minutes. I actually didnt have a new key yet that I wanted to use, but I planned on buying a replacement door knob for another door. This place let me pick out a door knob, then took the keys out, keyed the deadbolt to one of the new keys, and made duplicates.

Clean, safe in store shopping with friendly service representatives to help you find your items quickly.

Was very helpful but my things are not right have go back again so upsetting

This is a small hatdware store that somehow has everything. Staff is extremely helpful, polite and knowledgable. It makes me think its family run like what you see in old movies.

Dont go in here much but when I do they are always friendly & helpful & have what I need.

Great customer Service

We use the Ace here or in Charlotte Hall whenever possible, purposely driving out of our way. I think all are independent owner-operated but both have unparalleled customer service. It also doesnt take a half mile walk to go from lawn and garden to paint, every single employee is friendly and willing to help before you ask, the immense services are unmatched by larger chains, and they stock canning supplies and fishing gear. Finally, a sure bet you get a person on the phone instead of being placed in some weird computer voice recognition system only to be transferred to the window department when youre trying to inquire about concrete.

Found everything I was looking for and then some.

This store is amazing if you need something and cant find it anywhere else stop in here they have a bit of everything!

I love “ACE Hardware” the people at this location are very friendly and nice. I wish they had a better return policy, that gave the customer the ability to return items to any location that carries the part like I was told by the Alexandria store. This will make me think twice about over buying at ACE, I will have to go to Home Depot or Lowe’s for items I’m not sure home much I will need because you can return to any location.

Ace is the place with friendly helpful staff. There are many places in LaPlata to spend your money, consider shopping local.

NO PUBLIC RESTROOM! This maybe petty to some of you, but as I have gotten older I find restrooms to be very important!The restrooms are open at Lowes and Home Depot, plus Lowes and Home Depot offers a military discount!Ace Hardware, at least this location, will not be my first choice. Lowes is close enough.

Ace has incredible customer service. They always help me find what Im looking for or figure out the next step on my project. Always super friendly.

Awesome customer service and knowledge. One employee lead me to exactly what I needed.

Friendly staff. quick and easy visit

I went to this store today about a couple minutes before it opened. As I was walking towards the store, one of the employees told me we are not open yet. He did not say good morning, how are you, or any type of greeting. One employee however did walk over to me and say Maam you can come into the store because I do have a cashier available. As I walked into the store, it was 2 employees standing there. They both did not greet or acknowledge that I was even there. I had to greet them first and tell them GOOD MORNING!I was looking for hand sanitizer and asked them where it was. One employee stated oh we dont have any and have not had any for over 2 weeks now. I informed her that I saw it online that they were fully stocked. She stated I dont know why people keep saying that. I told them both to have a good day.The point of the matter is CUSTOMER SERVICE IS EVERYTHING!!!! I DROVE 30 minutes to get to this store and to receive this rude customer service was not worth the trip at all!!!

Exceptionally helpful staff on two different visits.Will return.

Big enough to be useful and small enough to be quick. Staff very helpful.

Frequent Customer No More.Before yesterday I wouldve rated this place at 5 stars. However, while shopping, I had an employee get in my face and accuse me of lingering and that I needed to hurry up. Surprised by his antics I didnt respond, paid my bill and left.The rest of the staff have been very helpful, and this place has about everything I need as a struggling DIYer. However I should not be the subject of harassment, and this one negative experience out of many past positive experiences there is enough for me to shop there no more, nor would I recommend this place to anyone.

This Ace has a little bit everything related to home essentials, yard maintenance, auto care. The staff always has a smile and are quick to ask if they can help to include giving advice on a project.

They are very Friendly& Helpful. Usually have what I need. Love shopping Local!!

Great place to go for Hardware and they have the greatest prices in town

Great staff...Great selection

I went here to get filters for my air return vents. As me and my son were walking up(we both had masks on) I was told that my son would have to wait outside, because they were not allowing children inside the store. It would be nice if they had this posted online or on their Facebook page. Im not leaving my child stand outside by himself unattended. Who in their right mind would suggest such a thing. If he had been old enough I would ha e let him in the car. However that is against the law. There was no line and there were only two other cars in the parking lot. I understand that things need to be put in place for this crazy time, but to even suggest my child be left standing outside on a sidewalk is crazy.

Great and friendly customer service.

Prompt and friendly service.No waiting.

Easy to get what you want everything in stock

Customer service was great.

Very helpful employees with excellent recommendations! Store is well stocked with everything you can think you may need.

A place were you go to kill time, but if you are looking for something go to Lowe’s. You will have a hard time finding anything you need, and that’s if they even have it in stock.

Very friendly and helpful staff, and great variety in inventory. Customer service is excellent and I prefer going here to a larger, warehouse type of hardware store where service isnt as good and lines are longer.

Awesome place and very help full. Customer service is on point. They greet you as soon as you enter the store. Good pricing on hardware as you expect for a hardware store.

Friendly, knowledgeable folks who offer great customer service.

Great hardware store. The staff here are amazing and very knowledgeable.

I had an issue with the paint order (5 g.) that I received -no paint formula sticker or color sample on lid & ended up being the wrong color-. I returned to the store with the paint and had a great experience working with several people at ACE to correct the issue. They gave me the correct color mixture and back to work on my house I went. The paint counter worker (Thomas) & the co-owner (cant remember name) were super helpful, apologetic and fast acting to correct the issue. I have shopped here several times and will keep going back because of great staff/ownership like this. I have received friendly customer service every time shopping at this ACE Hardware.

I do like this hardware store they are very helpful and have a lot of stuff in there. Whenever Im working near La Plata I go there if I need something.

Small store but well-stocked and employees are quite personable. The minute you walk in this store there are people waiting to help you with a very good attitude. The store does not have all of the things a large store would have, but the customer service is excellent. Just the fact that such a small store has managed to stay in existence with all the competition from the larger hardware stores is a feather in its cap. I truly like this store and would be more than happy to go back if I think there is something they would have that I need. Great location, in the strip mall at the corner of route 6 and 301.I have used the store in the past and I have never been disappointed. The prices are quite reasonable too.

Awesome place

Very friendly staff and well stocked store.

Ive always loved this store. Always get a hello and can we help you Everytime I walk in.

Nice

Locally owned and operated. They may have a big brand name but the owners and their staff run this location like a neighborhood store. youll be lucky to get two feet inside the door before someone asks if they can help you find what youre looking for. And if the person who asks doesnt know what youre looking for they are all on radio headsets and they can take you right there based on somebody elses direction. The selection here is amazing! They have top quality paint, tools, hardware, grills, smokers and pellet stove just to mention a few. Before you go to the big box stores stop by La Plata Ace. Great prices better value!

Jam-packed with anything you might need.

Always very well stocked

Has everything you need for small projects

Small shop but has what you need, helpful staff

Good prices and good products. I have 2 batteries I bought last year and they still work good and charge good too.

The cleanest, best maintained ACE Hardware Ive seen in more than 25 years.

Good store

Got everything I need there

Good place to pick up what you need. Great and helpful customer service.

Absolutely creepy! never been to the store, but received a call from the store saying that they noticed we were looking for a pellet stove on line ( about an hour earlier and did we have any questions etc.. my wife never went to their site, never put in any personal info. The only thing she did was click on a link at the stove manufacturer website inquiring on the nearest store that sold their products. I wont go to that store and will not buy that brand of stove. Harmon Stoves. Creepy, absolutely creepy!

I went to Ace because I was trying to find a chipped key for my car. I had tried all the auto parts stores and was just getting the runaround. I asked Google Assistant where to get the key made and it said Ace Hardware. I hadnt even thought of Ace. I drove up there and sure enough they do make chipped keys and had mine in stock.The guy behind the counter whose name I cant remember (tall guy with cropped reddish/brown hair) new exactly what he was doing. Fifteen minutes later, the key was made, he had programmed it to my car and tested it, and I was walking out with exactly what I came for. Perfect experience!The people at the Ace Hardware in La Plata always know what theyre doing and provide excellent service.

I love this store! I used to go to Rosewick to the New Lowes for everything but there is something to be said about a store that has a mom and pop feel to it. This store has very helpful folks, they care about the store and their customers. Great job guys!!

Had everything I needed, that I could not find in Home Depot

Went to have forklift propane tanks refilled; I refill them 2 to 3 times a week. Today four people were working, and no one knew how to fill the propane tank. Asked to see the manager he came out of his office yelling at me that I had to wait. Took me a half an hour to get my tanks refilled. The manager was a jerk. He should learn customer service skills.

Ace isnt just another hardware store! Its , I found EXACTLY what I was looking for, but couldnt find at the big box stores! Way to go, Ace!😉

Sometimes the big hardware stores dont have what you need. Try looking here. Staff is extremely helpful!

Without a doubt, the people there are friendly and helpful. Sadly, they are a bit over priced on just about everything in the store. When making a purchase, I have to decide if I want to drive about 18 miles to a home depot or lowes, or use the closeness of this store. If it is a small item, then I will use them, but for major purchases, I will use the other stores to save money even though I have to drive further.

If you need hardware, they always seem to have it. Nice people too. Always someone available to assist.

Great... they usually have everything that Im looking for!

Very helpful, friendly staff, good inventory.

Helpful people and very polite!

Nice people. Limited inventory. Did not have what I needed.

Great service always...

Very well run store - great inventory including Craftsmen tools, great service, and even neat gift ideas. This place gives me good reason to avoid Lowes and Home Depot.

Staff are always friendly and helpful and they usually have what I need, easy propane refills

Nicely arranged, well stocked, with many locally oriented items (crab traps, for instance) and seasonal items as well as staples.

Friendly and knowledgeable service helped me find what I needed thanks

Good for hardware and quick pickups

Great place very friendly and always helpful

I purchased a bag of Black Beauty grass seeds which cost more than the internet but I needed them right away.

People were helpful and nice...

Found what i needed real quick and slow leaving. Rush hour in LP.

They are a little expensive, but this store has a local and personal feel. They go out of their way to serve customers unlike the major box store in La Plata that sells hardware.

Friendly,well stocked and helpful.

Decent selection of canning supplies.

Very friendly and knowledgeable staff. Always ready to help or show you where something is.

Very helpful, great place to shop.

Remind s you of a old time hardware everyone is so helpful outstanding sales where I get birdseed problem I leave with more than I went for

Ace Hardware got a lawn mower there Im really happy with the only thing is the shoot where the eye grace comes off

Nice clean

Very helpful staff

Great experience with excellent service

Coved-19 policy

They answered my questions, knowledegeably

Ace hardware stores are ridiculously high in price. Plus I dont see any POC working as employees in any Ace stores Ive visited.

Always EXCELLENT service!

They had what I needed as usual.

Pretty good selection but overpriced on most things.

Helpful staff, good supplies

Good supplys

Good people