Rice is a little far from my home, but I keep going back because they have the best Service Dept. around! I am happy they have straightened out their scheduling as well. Even with the short staffing everywhere, they got me in and out in a timely manner. Teresa and Roger are very knowledgeable and willing to answer any questions you may have. I have been very pleased with the many services Ive had done on my car and would recommend them wholeheartedly!

We found our vehicle through the website and it was extremely easy to purchase. The vehicle was in Spring Hill at the factory and we were kept in the loop for delivery. I needed to leave TN for an out of state family emergency, and Rice was willing to offer a loaner vehicle. Luckily my vehicle came in just in time. They worked hard to apply my protective sprays & spent time going over the numerous features on the vehicle. I love my new vehicle and cant wait to purchase from Rice again!!

I had to use the collision center. I was rear ended. Mark and Tim were beyond helpful. They did a fantastic job. Definitely recommend

Needed to start the repair process for a safety recall on my Buick LaCrosse. Service writer was able to look up the VIN number, very that parts for the recall were available, & placed an order for the parts. The service department will call when the parts come in and then we can schedule a date to have the gar repaired per the recall.Other Buick/GMC dealers service department in town never answered the phone. being recent transplant from the Chicago area, I was very happy with the initial contact i made with Rice Buick/GMC.

Do not recommend. Went to buy my sister a car, asked strictly to only run my credit once though one certain bank we only deal with. They continue to run my stuff through multiple banks without asking. I wouldn’t mind normally. But when your trying to buy a house in the next couple of years it’s important. I also heard the finance guy laugh when we denied what he offered. I didn’t much care for our sales person either. I found him rude myself. Honestly, the worst car buying experience I’ve ever had. Would rather take my business any where else.

As soon as I arrived I was greeted at my vehicle. The service advisor informed me that it would take approximately 2 hours for the work to be completed. I waited in the waiting room and after a hour my vehicle was ready. Fast and professional service. Couldn’t have asked for a better experience.

I brought my truck in again concerning the 8 Speed transmission shifting and vibration issue. Service writer intake could have been better this time but they took it in and re-diagnosed it with no significant findings other than these seem to be a characteristic of the 8 Speed auto trans. The service manager did a good job of explaining that it was ok to drive and reassured me that it wasnt going to break down on me, I just need to drive it more and see how it goes, my truck only has a little over 12,000 miles on it. I dealt with Mark Beason when it was in the time before and they changed the fluid over to the synthetic fluid, and he did a good job of listening to my concerns and getting it back in for this evaluation. So far the service dept has done a great job of taking care of my truck, although sometimes it has taken a while to get an appointment but other than that Im happy with the service Ive received.

I havent been in a dealership in almost 16 years. I talked to a salesman over the phone the day before going about what I was looking for and inventory. He was knowledgeable on trucks being delivered. The next morning I was there when they opened and met with the salesman I had spoke to the previous evening. Very nice gentleman. No pushing. Answered all my questions. Within an hour I was the owner of what I wanted. It took longer to do the walkaround than to actually buy my truck. A good experience and if I ever buy/upgrade my truck Ill definitely shop at Rice again.

Bobby Lee took such great care of us here. We had a seamless experience from driving the only Acadia AT4 on the lot to completing paperwork and driving it home! If you need a genuine, kind salesman, Bobby’s your guy. They also offered to order one from GM if it wasn’t exactly what I was looking for. Thanks for taking such good care of us!

Gary sale man was very good person I give him best sales man ever had in my life since I have bought many cars I am happy with my truck

I only gave a 1 star because I cant give anything lower. I bought a used truck from Rice Buick GMC less than 8 months ago and both front tires have abnormal inside tire wear to the point that both tires went flat (the tires where new when I purchased the truck).The service manager, who is great, immediately said that they would cover the cost of the tires, unfortunately the used car manager declined that responsibility. I was initially told by the used car manager that they could not cover any of the cost since it was a used car and already sold. Anyone who knows anything about vehicles knows that inside tire wear of this extent is not an indicator of aggressive or bad driving, but is a direct indicator that there is an issue with the vehicle itself. After arguing for 30 minutes I was told that the owner offered to pay for one tire, but not two, once again because they cant tell how the vehicle has been driven since sold. . I do not recommend that anyone do business with this dealer as they will sell you a lemon and then blame you if something is wrong with the vehicle you purchased. Terrible management and terrible service from the used car manager.

If you make appointments with service dont plan on getting it done that day... dropped it off at 6am for oil change tire rotation and warranty work got back at 4pm to get it and they barely got the maintenance done. Of course they didnt get to the warranty work... made another appointment with them called them Friday to confirm told me theyd see me Tuesday morn get there and they told me it was supposed to be for Monday. Dont waste your time...

Had a scheduled appointment for the morning. Never heard anything from them so I called them around 2:30pm to get an update. I was told that they would find out whats going on and call me back. I called back after One hour of waiting. I was told they probably could not get to it today. I told them that I use my truck every day. I needed it and could not go two days with out it. I talked to a manager and he told me then I should have rented a truck from enterprise. So needless to say I got upset. He told me there was plenty of other companies that would service my truck. That I was not priority because I did not buy my vehicle there. I told him that I tried to buy my vehicle there. Unfortunately there was no stock to buy from there. I was mad and said somethings that I should not have said. I have never been treated by a manager like that before. I told him that the owner would like to know how he treated and talked to customers like that. He told me that he had worked for him for 25 years and the owner would believe him over me. Wow.......

So on my first visit, I had went to have my brakes checked out and to have a recall worked on for my 2021 GMC Sierra 2500HD Denali. They had told me that they didn’t have the brakes in stock and had told me to call in a week to see if they have come in. So after doing that, I get scheduled a couple weeks away. Teresa had told me that it could be done the same day and that I wouldn’t need a loaner vehicle. Today I had a 9 AM appointment and called around 12:00 to see if they had any progress on when my vehicle would be done, and they told me that their technicians are out to lunch so they would call me back in 45 min to an hour. An hour and a half to two hours goes by and never received a call back. So, I decide to call again around 2:30 and talked to Matt to see the progress to see when I can get back so I can pick up my truck. He transfers me to someone else and never get anyone to answer the phone. So I get a ride over to them to ask In person what is going on and when it’s going to be ready today, and I was told that he is going to ask a technician. Very shortly he comes back and tells me they haven’t even brought it in and that it isn’t going to be ready till tomorrow. The reason for the one star review will be the fact that I was assured it would be done today and 3:00 comes and truck has not even been inspected. I hope a lesson comes from this as to have better communication and to do as you say you are going to do. I was told the reason it wasn’t inspected is due to shortage of help. I am completely understandable of that but it doesn’t take much to pick up the phone and call the customer and tell them the situation. Especially when I live over an hour away and getting a ride isn’t very possible at this point. PLEASE WORK ON COMMUNICATION!

We bought a 12 passenger van today and this place has superior customer service! We worked with Bill Francis in sales so ask for him. From sales, the manager, mechanics to the finance guy and all the other staff.... They are all amazing! Randall And Kathy E.

Customer service was superb, I need to borrow a charger for my computer and the team came through for me. Pretty sure you wont find that kind of service at another dealership.

My wife takes the car in for regular maintenance. Before I retired to TN I was the Service/ Body Shop manager at Floyd Dugan Buick in Cincinnati Ohio. Her direct quote: Man! Those people have got it together. Their wonderful!

Sales rep was great took a the time to go over features on car when we purchased...offered paint protection when others at other dealerships didnt..had previous paint issues that were not taken care of put our mind at ease with paint protection..last time we purchased car was at another dealership for 8 hours we were in and out on less than han 2 hours.... Gave great buy back on trade in vehicle.....

I use them for all my vehicle needs. Josh is great to deal with.

Your Service Manager was extremely helpful in explaining the steps needed in order to eliminate the vibration from the new set of tires on my truck. Hindsight is always 20-20 they say, next time I will have Rice furnish my tires...

Found a vehicle on CarGurus that happened to be at this dealership. My salesman ended up being Bill Francis. Great guy! Easy to deal with and did not pester me at all. Gave me the information and pictures I needed to make a final decision. Thanks!

Our salesman Andrew was amazing very helpful and made the process so easy. I will definitely recommend him and the dealership to everyone.

Purchase was smooth and easy. Most everything was taken care of before I got there. Only took about 1 1/2 hours at dealer to complete purchase. Overall good experience.

Bobby Lee made our 1st and 2nd buying experience at Rice easy. Everyone at Rice is so helpful. Thanks again!

My wife and i bought a yukon denali yesterday. Marty was the salesman that we dealt with and he was great. Answered all of our questions without pushing the sale. The truck was exactly what they described to us and they didnt try to sneak in any extra fees or charges. Everyone at the dealership was friendly and helpful. Great experience and we will definitely check their inventory next time we need a car.

Gary Cox is best sales agent ever. Love the dealership and the way they handle business.

Absolutely terrible. I went in for a single sensor to be replaced for a recall, and when I drove my car again there is a loud buzzing sound from the exhaust. Had absolutely no problems before but now I need $475 dollars in repairs.

Called the dealership for diagnostic maintance, was told they accepted my warrenty. I drove 45 min to be told they may not accept my warrenty and it was 120/hrly dollar diagnostic fee just to look at my car. This dealership is out to take your money amd provide horrible customer service.

Have always had positive experiences with this service department.

We bought a used 2003 Ford Sport Track and we traveled from Fort Oglethorpe, GA to go see it. Bill was great and reserved the truck so we can see it Saturday. They worked with us on the price of the truck and it was super quick. The truck is great and so are the people at Rice!

I was late for my appointment, but the staff was very helpful. Service was okay. Suggestion: could you open the battery compartment and check the battery on the GMC Terrains. A few weeks after the service corrosion had so damaged the cable that it had to be replace and the area cleaned. The battery was ready to replace (6 years), but we could have avoided the cost of a new cable and cleaning. To my knowledge Rice alone has serviced the vehicle.

I began my purchase experience by speaking with Brian over email. He scheduled an appointment for me and took away a lot of my anxiety about going to a dealership. I was greeted with a smile when I walked in and not a bunch of guys trying to sell me a vehicle. That was great! I met Steve the sales manager briefly and he quickly put me with David who quickly put me at ease and walked me step by step through the process. He said we will walk through everything and if it doesnt work then we wont do it. I am very pleased with my experience and I really love the truck that I drove away with.

We had worked with Josh in service on behalf of a mutual client and he was professional and very pleasant to work with!! Thank you Josh!! Scott @ Integrity Warranty

Steve Tucker was an excellent and honest salesman. He exceeded our expectations and made our buying experience both smooth and easy! Would definitely recommend him to all my friends and family!

Purchasing a new vehicle during a pandemic was a scenario we never imagined. Rice Buick-GMC made the process easy--my husband and I looked through photos and specifications for vehicles online before contacting the dealership. We knew pretty much exactly what we wanted. Marty worked with my husband to schedule an initial visit, then a test drive, and finally, the purchase, all within about a weeks time. The dealership offered a great rebate, added a military discount for his service, and accepted our trade-in. Our family is extremely happy with our new GMC Acadia. And my parents purchased a new Oldsmobile from this same location about 30 years ago--so weve come full circle. Were a GM family!

Went above and beyond! I got exactly the car in my dreams!

Great service folks! Always very courteous, helpful, professional, and knowledgeable.

Very slow! No updates on the delays. I was told 30-45 minutes and was there an hour and a half.... And had to ask about my car to get moved up. ☹️

We were on our way home from vacation in South Carolina when we experienced vehicle trouble. GM roadside assistance got our car started and we drove to your dealership. My husband and daughter waited while you service department found the issue and replaced our battery. Everyone we were in contact with was SUPER and we can not thank you enough for helping us to get home. If we are in Knoxville again and have issues with our vehicle you can bet we will contact Rice to assist us.

It was such a pleasure to deal with a straightforward company that made a fair offer to begin with, did what they could to negotiate, and did not play the hide the keys while browbeating game. I live in Maryville, but will come to Rice for all my future purchases, and NEVER the airport motor mile.

Leon Kampas was our sales associate. He was amazing. I have had awful dealings with car dealerships in the past, and was dreading the process. Thank you Leon for being patient, fair, non-pressuring, and a pleasure to work with. I love my new car!!

Great service. News on our car wasn’t great but options were given. Staff was friendly and helpful. We will be back for service and are in the process of buying a new car from Rice.

The check-in lady (Teresa) was very nice and helpful. The wait was kinda long, but worth it. Not much else to say. Have a nice day.

We initially found Rice via TRUCAR on line when we were looking at used Acadias. The Sales team at Rice pointed out a way we could afford a new 2021 GMC Acadia with all the options we were looking for. The Rice Team assisted in our trade in, financing and options!We live about 3 hours away and it was well worth the time and effort. The Acadia we purchase was exactly what we needed and there were no surprises when we picked the vehicle up.

They could not find the problem with my transmission and GPS . It done the same thing on the way home on transmission again. I dont think they drove it enough.

Courteous, reliable, friendly & warm environment!!

I originally went to Carmax, but after being told that every car I was looking at was “reserved for test drives” I left and came to Rice GMC. Definitely was dreading going to a car dealership but I was sorely mistaken. I worked with Bobby, and everyone there was beyond friendly and not once did I feel pressured or harassed like most car dealerships make you feel. Finance guy was also super great, no high pressure sales tactics or pushy warranties and upgrade packages. I felt like I got a fair trade value on my F150 and an even better deal on my new GMC Acadia. I have always been a die hard Toyota and Ford customer, but I may be seeing a lot more GMC vehicles in my future.

Tradition continues in the Rice Family legacy. Great Scott C.

Bought from Rice before . Bobby Lee is our guy. He made it easy and he knows everything about the cars he id selling .

Had a problem with my 2020 GMC Denali not starting and was able to take it to Rice GMC.They quickly took me in and found the problem, fixed it and returned the truck to me.I was very pleased with their quick response.

Update 3/31/2021Took car back (8:00am) again because they ordered incorrect part. I ask service writer how long repair will take so I can decide if I should have my wife pick me up, she says a few hours it will be done in the afternoon so I wake wife up to come get me. An hour later as my wife is arriving she tells me car is done! No improvement original post stands.Original review:The service department at this dealer is poor at best. Everytime I take a vehicle to them they do a an incomplete job or dont complete items requested. Couple that with service writers who dont seem to know their job and you get 1 star. I started using West Chevrolet for my Acadia and the service experience is professional and complete. Yes I have talked to the managers about my past experiences but nothing seems to have changed in the last few years.

My salesman Andrew was a great young man to work with. He was the best part of the experience.

Went in to look at a used truck. Wasnt really planning on buying yet, but thats before I talked to Gary Dean. He was extremely nice and not pushy at all. I test drove and decided to let him see what they could do. They gave me a price including my trade. It was way over what I could do. Thats when they started working their magic. They were very willing to make a deal. We both worked together to get to a price that was acceptable. Then they went to finance, and at first, the interest rate was too high and I couldnt afford that payment. Thats when the finance manager now worked his magic, and found another bank willing to give a lower interest rate. Thank you all for your hard work. I am very happy with the entire team here. Great place to buy a vehicle.

Teresa does an excellent job keeping you informed.

My wife & I purchased a 2015 Jeep from Rice Buick GMC with Bill Francis as salesman. Our experience was one of the easiest & smoothest vehicle purchases that Ive been involved in. Thank you Bill. We love the Jeep!!

In and out in a timely manner. Especially with little children.

As always, my experience with Rice and the Campbell family was perfect. In my opinion, they run one of the finest businesses I’ve ever dealt with. They care about their customers and always go the extra mile to make sure that they’re satisfied.

Purchase went very smooth no pressure at all to buy.Everyone involved in the sale was honest and truthful.

Everyone was very friendly and the purchase and the delivery of my new truck went smoothly . Also my new truck was Very clean at delivery.

You were recommended by another dealership. Specifically Steve Tucker. He did a great job for us. And we think Nick Hill.

I worked with Marshall Myers at Rice GMC and I was incredibly impressed with his hard work, thoughtfulness and creative thinking to make this interstate purchase happen. He worked with me as a partner and I got the deal done in a fair, timely manner even considering all the hoops we had to jump through. I was incredibly impressed all around -- Id absolutely recommend him and Rice GMC to my friends and family.

I’ve had some issues with my truck and hoping for a full resolution.

Mr Kyle and Mr Dean were fantastic. They got me the new truck I wanted even though it was not on their lot. They went well above customer service and I will definitely do business with them again. Thank you so very much Mr. Kyle and Mr. Dean

I had a small oil leak that I wanted checked. When I brought the car in Theresa Met me and told me they’d get it up and take a look as quickly as possible. The car was done almost immediately. They found that the gasket around the filter might not have sealed properly. Great service as always!

Wife purchased her rubber floor liners online and picked them up there.

Josh and Teresa in the Service Department have always done an excellent work with my vehicle. There is no other place I feel so confident to address all and any issue with my car. I’m a loyal customer and appreciate their outstanding service. Amazing people, outstanding service!

We bought a used van from Rice and they were very easy to deal with. From chatting on the internet, to meeting the salesman at the dealership they made the process easy. From the first moment I met Bill Francis I could not have asked to been treated any better. I would highly recommend if you are looking for a car to go see Bill.

Frank took great care of us from start to finish. Great communication, he made the whole experience very smooth and hassle-free.

Bobby was a delight to work with. I don’t often enjoy going to dealerships due to the aggressive salesman but that wasn’t the case with Rice or Bobby.

Went in for a recall on my car. No issues. In and out same day.

Extremely disappointed. As a lifelong GM driver and Rice Buick GMC customer (my entire family has purchased cars, trucks, and SUVs here for 30 plus years) - sadly- today is the last time I will ever do business with this company. I have had to replace the AC compressor twice in my 2014 Chevy Silverado which has under 75,000 miles. This has cost me north of $2,000. The second compressor was installed roughly two years ago and today I had to have it replaced for a second time. That’s three... THREE... compressors on a vehicle that just turned six years old. Rice Buick GMC deflected the issue to the manufacturer whom they represent, General Motors, and ultimately refused to right the situation. Their “best solution” was to take $100 off my bill bringing it to $820. The fact that the compressor needed to be replaced a second time is outrageous, and the fact that I was only given $100 or so dollars off is insulting. Today, Rice Buick GMC lost not only one, but an entire lineage of loyal customers.

If your looking for a car out of state and expect integrity and honesty when solidifying deal once agreement is made look elsewhere. Had deal Saturday ( approved by salesman and sales manager) contingent upon pre purchase inspection. Agreement with salesman we would move forward first thing Monday morning as he was closing. Bill Francis was decent sales guy to deal with but clearly sales manager pulls all the strings behind the scenes with no moral compass. Must of gotten an offer through email Sunday from another buyer. Bill informed me a half hour before the dealership opened Monday that they have another buyer that does not require pre purchase inspection and with no hold on the car. When asked to speak to sales manager he cowardly avoided me and quickly worked deal with other buyer to sell the car within an hour after they opened. Find your vehicle elsewhere. Disappointing after choosing this dealer on customer reviews. - UPDATE To dealer response below. I was not given those options as responded by dealer below. Again, had an agreement to move forward Monday. I was not asked if I wanted to pay cash or remove the ppi (a reasonable request for buying a used vehicle) to match a new buyer. Only stated new buyer did not require ppi. Both options could of been considered. The Manager did not communicate with me to discuss as originally stated. Went for a quick sale vs. working with customer who worked with him on price. Is what it is, no worries finding a better/fair dealer. They need to cover themselves below. No moral compass. Be cautious when dealing with this dealership.

Quick service at a competitive price.

David Claiborne, great salesman.

Rice Service dept is Top Notch! We take both of our vehicles there for service.

Steve Tucker always does an excellent job, as does everyone at the dealership. Always a great buying experience.

I have called twice now (separate occasions) to have my vehicle serviced and have been told both times not to bring my car in, and that the earliest appointment was 7+ days in the future. If my vehicle has an issue would you really expect me to drive around for 7+ days with said problem occurring? Horrible customer service. However, Twin City Buick GMC in Alcoa, just minutes down the road, has been able to squeeze me in the same day as calling BOTH times. I cannot stress enough how worth it is to just drive an extra 10 minutes to Alcoa. Plus, great mountain views from the lot!

Not impressed at all. The mechanics need to learn to wipe their greasy fingerprints off and to use fender protectors. My running boards and paint were literally covered in greasy prints. And the first red light I stopped at after leaving, oil smoke came boiling from beneath the hood, probably from oil spilled all over the engine. I would not recommend Rice for vehicle service at all !!

Heath is the best salesman my family and I have ever dealt with. He sold my father a 1500 Denali Ultimate last May and came in on his day off to sell my wife and I the same truck in a different color. In both cases, fair trade-in offers were made with fair discounts on the new trucks. Great experience!

Great experience overall. Sales staff is honest and not pushy. Staff communicates very well and all are accommodating. Highly recommend.

Good service, better wait time. Only problem is that they always fail to wipe the excess oil from the frame so I always have oil drips on my garage floor.

Efficient. Honest. Best in town. Teresa and Roger are the best in the business.

Everyone was courteous and professional. The work was completed as scheduled and it was a pleasant experience.

Considering I was replacing a vehicle that was total in an auto accident, your dealership worked tirelessly to find me a replacement vehicle..

I had my oil changed and tires rotated. The price was somewhat reasonable and the process went smoothly.

The service was great

Good service a warranty is it. In and out quickly d happy with result. There was a greasy handprint on the car, but it could have been worse... will go back.

Always have great service in your dealership

Everyone at Rice is always courteous and always going out of their way to be accommodating.

Jeremy was the best! Jeremy will be the reason I come back when the 2020 GMC HD trucks are ready.

Took my diesel 2020 sierra in for oil change. During the service the technician refilled my DEF fluid. Once my truck was returned the trucks DEF sensor was showing and error poor DEF quality. This resulted in the vehicle having to be left at the dealer and returned to me 4 days later. In that time I was given a car to use and my truck was driven back to me once it had been fixed.

Salesman was laid back, not pushy. We really appreciated that

I made an appointment about 10 days out, to get my transmission checked and a recall item done. Upon arrival, the service rep told me they didn’t have anyone available that could help me with that. Then told me I would have to wait two or three weeks for another appointment when the right tech is on duty!Probably a blessing disguise, as I made an appointment with another nearby dealership and they have loaner cars available (unlike Rice apparently), in addition to easier appointment scheduling. I just moved from out of state and am in need of good vehicle service. I don’t want to start out like that!

This website sucks. Impossible to navigate to the vehicles

Marshall Myer was a pleasure to deal with and the finance agent was as well

My 3rd vehicle purchase from here. I trust Gary Cox to give me the best he can with no hassle

Brian Oaks in service is the best! Got my oil change & tire rotation done in a timely and efficient manner! Used the Rice coupon and my GM Rewards points as well and didnt cost me a dime out of pocket!

So let get this straightYou buy tires here u get free tire rotation for life of tire on my other vehicle but if you buy a truck there you pay 60bucks fir rotation per 6000 miles and balance something not correct here ?

We had an appt at 9 am and we dropped it off at 9 am. They told my husband it would take an hour to run the diagnostics and then depending on what was found they Would go from there as to how long it took to fix. We did not hear from them so we went by at 1:15 pm and they had not touched the vehicle and said that they had a problem that it would be tomorrow bf they could get to our vehicle. Needless to say my husband chewed them out and took the car.I called and left two messages for the service manager and have never received a return phone call.

We took our SUV to their body shop for some repairs through a recommendation from our insurance company. They made the process simple and easy. Very polite and put up with all my questions with a smile. We were very happy with how the repair turned out. Thanks guys!