They were nice but didnt give a fair offer they buy rings but will low-ball you. I had a ring worth around 450 and they offered 35. But the customer service was good.

Ace has always been what i consider the best pawn shop yet.very professional very respectful.

I had good experiences at this pawn shop when Randy owned it before Tony took it over. Now they just low ball you on everything because they are basically the only gold,jewelry and tool pawn shop in town . They told me I had time to pay on some very very expensive items I had pawned and they just up and sold them and I lost at least 60,000.00 worth of items . Be careful when dealing with Drew (tiny) because he tries to act like a tough guy when he is behind the counter but rest assured he is not so don’t let him scare you . I might just open a pawn shop so they will have to be competitive with their loans and their prices .

My Husband And I Has A Good Experienced At This Store. They Were really nice and welcoming.we asked for how much we wanted and they tryed to give us the best deal.

The staff was wonderful...very helpful and patient...they answered all my questions! I would highly recommend this shop to all..and thank you for guilding me thru the mass of. regulations and laws on shipping a gun home. I left your shop feeling completely informed.THANK YOU ALL

I recently walked in with a friend, and staff was very rude when my friend just asked a simple question about a price of an item. I’d also like to add that the facial expressions coming from the employees also came off as rude while they were looking at us and the body language as well. I hope they aren’t like that with all people that walk in.

I love jewelry with all my heart. Hands down they are the best. They treat you with respect. Ive been going to them for over 15 years or more. And will never do business with anyone pawn shop in the Tri-Cities. Thanks guys I love you.

Great gun knowledge, great customer service and great selection. Happy with the term.

I have done a LOT of business with these guys over the last 14 years, and will do much, much more. I have bought stuff as well as pawned stuff. While they may not be the most friendly bunch Ive ever dealt with, they are also not rude. They are all just business-like. One reason for that may be that they are a very large pawn shop and the shop usually has several customers and so they need to conduct business! They will treat you with respect even if what you have is not something they want. They always try to greet each person when they come in and let you know that theyll help you when theyve finished dealing with people who are ahead of you. If you want a place to chat, this probably isnt it. Yes, of course they routinely low-ball stuff, but theyre a pawn shop, not antique collectors. One result of low-balling is that it increases the chance that youll come back to get your stuff. In response to the statement that they charge outrageous fees, thats not true (for a pawn shop). Another reason for their need to low-ball is the allowable interest rate in this state. The State of WA limits the interest rate to 5% a month. As a comparison, in Iowa the allowable interest rate is 20% per month. If you come back and pay off your stuff, they are genuinely happy about it. If you dont, they have overhead costs, your stuff may sit in their showcases for months and they may possibly never sell it. They are there to make a profit and if they didnt, they wouldnt be there. They are NOT ripping you off. Most of the people who think these guys are ripping them off just dont understand business, especially the pawn business. The owner, Randy, is completely honest and voluntarily makes things right. If what you want to give them is hot, dont take it here because he will cooperate with police. While their prices arent the lowest, they often will deal with you on the price. In summary, they are simply business-like and I have never seen them be rude to anyone in the many times Ive been there. They dont have a problem with anyone and the people who have problems with them are those who are impatient (and dont want to wait when theyre busy), those who simply dont understand how their kind of business has to operate and those who expect too much money for a loan that is secured by property. Remember, if you take something in to be pawned, they are LOANING you money, not buying it from you. In case you are interested, I am NOT a paid reviewer, in any way. Im just a long-term customer who knows these guys well and have always been 100% satisfied with them. That doesnt mean that Ive always been happy with what they offered me to pawn stuff, but thats how they have to do business.

I purchased a GP100 from Ace and they were great. They were very helpful and informative giving personal experience with similar firearms. I enjoyed the interaction and purchase. Thanks guys I will be back again!

Ive never had a bad experience here! The staff is professional, knowledgeable and a lot more friendly than their competitors. I have loaned some electronics several times, and I was never disappointed! Thank you so much!

Its a pawn shop, they sell things that people sold them. They will also give you loans at outrageous interest rates based on the value of items you bring them.In this case, we were picking up guns left there by my neighbors idiot son. He had been paying for them to sit there for years. Which cost about 16x the value of the guns themselves.Not the stores fault if you are dumb enough to do what he did. They provide a service. You pay for it. Plain and simple.

I dont know what all the fuss is about but they treated me and my family nice. They also gave us a good loan.

Amazing staff always go above and beyond to help find anything we need more than fair prices and always have my laughing and smiling it’s a true family owned business and the stafff always exceeds expectations keep it up

Always treated so well when I come here the staff is absolutely amazing,Always so helpful and friendly☺️

Terrible Prices. Went in to look at tools and guitar stuff. Half the tools they had on the shelf were priced higher than you can buy the exact same item brand new online. Guitar accessories were similarly overpriced. Tried to haggle and got stonewalled.

Ive went here for years and have had no problems.

Very unhappy. Staff was extremely rude and refused to do their job. I called them TWICE asking if they bought DVDs or Blurays, both times I was told that they did aslong as they worked. So I spent over an hour pulling out all my old DVDs, made sure they were in the roght cases. I even popped everysingle one in to make sure they work fine, and took out the 3 that didnt. Finally after having went thru everything, I headed down there and the first disc this arrogant dude opens he says is too scratched even though i made sure they all worked. He then refused to even look at the brand new blu ray discs which i was told multiple times they would buy for. He refused to let me speak with the man i spoke to on the phone and wouldnt even look at a pair of diamond earings i brought in aswell. Absolutely a shady business and a massive waste of your time. Dont come here. Went next door and had 0 issues

Excellent Service Owner is the best I trust this Pawn shop with all my heart I never lost my items THE BEST PAWN SHOP

Walked in and waited for service. Out of the five workers available no one even bothered to acknowledge me. I wouldnt recommend this place even to my worst enemy.

How is it that everytime I just want something sold and am sick of waiting on craigslist for something to sell and i take it the these jokers, I get treated like I stole it? Rude dudes with no customer service skills between the three of them. Classy with a capitol ASS. Would not waste the gas to go see these fools.

Great place to pan youre stuff for quick money and its a great environment great cleaning place great polite people

Ive come here many times through the years. Not too bad

These guys are great. Always give you a fair deal and a little extra time to pick things up if needed.

Fair prices on most items

Minimal selection staff was rude

Helpful and knowledgeable

Good people

Good prices

Not sure