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Under Armour Factory House
1843 Village West Pkwy Suite C109, Kansas City, KS 66111, United States
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Under Armour Factory House
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ca
Review №1

I returned a couple of items I had bought for my wife and wanted to change them to the right sizes. As soon as I got to the legend store, I went to ask the associate by the door about what I should do since I do not have my receipt with me thinking that they could pull the purchase up with my card.The associate at the door directed me to a cashier who scanned my item tags and said I should go pick the right size.I did as I was told, got the right size and on getting back to the cashier, it was another cashier and I had to explain myself all over. This cashier then said to me “I have to check if you bought it” I was like what are you insinuating? She was pretty rude. I asked for the manager who did not help matters taking sides with the cashier. I really felt slighted. The customer service experience I had today was really poor.

As
Review №2

I love all the clothes, probably 85% of my clothes are under armor. The variety could get better but I love the clothing when it is new, especially the curry section and shoes.

Se
Review №3

You know, you really have to admire Under Armours commitment to safety. I bought a couple of those masks they paid websites to claim were the best, but they were just a bit too small, even after consulting their sizing chart, which was clearly put together by experts at NASA. So, I figured an exchange should be possible for the next size up, but, alas, no. They include their no returns policy for masks on the receipt, which is very helpful being that a receipt is the document you get AFTER the purchase. But hey, no harm no foul. Since its all about safety, they at least were willing to take back the unopened one, right? Nope! They have a VERY deep commitment to safety, which is why they ensure at least half of the patrons and employees in the store wear their masks improperly or not at all while having a complete disregard for social distancing. Now THAT is commitment!No, unfortunately, their policies are really just about the almighty dollar, but dont worry, friends. If youre a first responder, theyll give you a 10% discount on all of their items that have already been marked up over 300%. Lucky you!Anywho, you can get a three pack of Reebok masks for $20 bucks if youre looking for masks to wear during workouts. Just saved ya $60 dollars. No need to thank me, Im here to help :)

Di
Review №4

Had a great experience at this store today! Encountered 2 very helpful associates.

Ar
Review №5

My review is for my mask I purchase. I only have one thing to say. If you run inside or anywhere near people, this mask is for you. I had this mask on during my treadmill run from mon-Friday and not ounce did I had to take this mask off. I would highly recommend this mask!!!! My experience in the store was not great, I was being monitored in the store like I was going to steal something. My store experience is 1/5.

ja
Review №6

I buy The valsetz boots religiously for work twice a year. This is an outlet store but depending on the day of the week some stuff is full price like these boots today. They are giving front line workers a discount to health care workers, police, and teachers that arent even in school right now. Truck drivers no discount though. I guess Ill have to think twice on delivering their shoes to them if they end up one of my ltl customers. Bogus store. Going to switch to adidas. Will call and tell them how theyre doing.

To
Review №7

Picked up a couple pairs of shoes. Hiking and cross fit. Good selection. Usually always have what Im looking for. Good prices and sales.

No
Review №8

My son love to buy clothes from here,this is a great place you should visit this place too.

Er
Review №9

Bought two items, returned one and got money ripped off. I learned that if you use a coupon, then they will steal money from your return as they take it from the whole order rather than the one item. If I had known then I would have done separate transactions.

Mi
Review №10

We really like and enjoy shopping at this facility. Friendly staff and outstanding inventory of great U/A merchandise. Keep up the good work.

Be
Review №11

Customer service was great. Products was well on point. Look forward to shopping near again always impressed with the experience.

Ry
Review №12

The sales are great and the staff is friendly!

Ki
Review №13

Shame on under armor! You guys offer a front line worker discount which at the beginning of the pandemic included union construction workers. Now as the pandemic worsen you guys don’t offer to us anymore, what constitutes a front line worker? Either offer to all front line workers a discount or don’t offer one at all.P.s:I don’t know if the worker wanted to rush me through the line because she was on the phone and it was long line or this is the company’s policy?

Cy
Review №14

We go here all the time! It’s a wonderful place and we love the sales. The employees are willing to help as soon as you walk through the door. You don’t always find that in stores these days.

Jo
Review №15

Awesome staff and nice sports wear!

Je
Review №16

Lots of UA!

Ca
Review №17

Just came to exchange sizes and wasnt allowed in the store because they close in 20 min?! What??! Thats crazy, I drove 30 min as soon as I got off work, after verifying the hours, just to be turned away. Since when do businesses close their doors before their posted hours? I will now be RETURNING All the items I bought there and will not be coming back! Plenty of other stores I can shop at, ones that would like to take care of their customers and have their business

tr
Review №18

Nice clothes for cheap prices but its card only right now cant pay with cash

Da
Review №19

Very clean, great selection!

Da
Review №20

I had a small issue with an item that was purchased in stores. The store managers were all very friendly and helpful with getting the issue resolved. They had WONDERFUL customer service. I have been recommending this store to everyone since.

No
Review №21

Great job guys! You hooked us with discounts, very friendly staff and pricing is cheaper than their online store. Be sure to hit it up during back to school day sales!

Ey
Review №22

Love it first time store visiting from California got myself woman hoodie pop and pop

Br
Review №23

Nice sales! Excellent customer service experience.

Li
Review №24

Im very sad to give this review. My husband and I are in your store usually twice a month. We are overweight and we are trying to lose weight. This afternoon as we were shopping my husband over heard a employee say I wish that Fat Cow would stop trying on our clothes and leave. Now we are the only overweight people in the store and I was the only one trying anything on. My husband immediately took me out of your store without buying the items that we had. I do not plan on returning anywhere in the near future. I hope you teach your younger staff to be more respectful to others.

Mi
Review №25

Was turned away because we had Starbucks drinks and there is no food or drink allowed in the store. Since when?? It literally makes no sense to turn two adult customers away because they have coffee in their hand. So frustrating!

Mi
Review №26

Always the best sales. Close to the parking lot and easy to get to.

Br
Review №27

It was a good place to shop. Its closed now... 😡🙇😖

Le
Review №28

Favorite place to shop.

De
Review №29

Great sales right now

Ja
Review №30

Store is always clean and staff is friendly. You can find some great deals at times here.

Te
Review №31

Not enough room for people to walk beside each other looking at racks of clothing. Every rack was crowded, plus add that to holiday shopping, it was terrible. Went to purchase a few items. Left with none. Noone was around to help. I couldnt find the womens socks, couldnt find the shoe size needed, couldnt find the hat I came for, and just not bvb a good experience. Had fun at the rest of the legends though. Just not under armour.

wa
Review №32

Bad employees, very rude will never go there again !!

Br
Review №33

Friendly and helpful staff, good selection (note, it is an outlet, so they probably wont have the latest and greatest).

Ja
Review №34

Staff was not helpful, nor were they friendly. We left without purchasing, one young man was quite rude! Although we found a pair of shoes we liked, we will buy shoes elsewhere.

To
Review №35

Wow! Super great stuff and a very good price! If your looking for jogging shorts, its the place to go!

Je
Review №36

Closed at 3 pm on a Wednesday because its 5° outside. School is out, kids need shoes. Good thing Nike was open.

Sa
Review №37

They have good sales and generally decent stock. Highly recommend.

ma
Review №38

Good bargains on good quality goods. If they sell seconds, I couldnt tell. Friendly clerks.

Ri
Review №39

Great shoe selection with 40% discount. Customer service was excellent.

Ja
Review №40

Cheap and great deals

Ka
Review №41

Love buying Under Armour merchandise. Sales associate was very helpful.

ju
Review №42

Clean and friendly place

Br
Review №43

Returns are limited to merchandise cards without a receipt. With the employee and management lack of knowledge and limited stock Id suggest purchasing online especially if returns are a possibility.

vi
Review №44

Did not have much variety and size. Was instructed to shop online for more options. So much for keeping stores alive in the economy.

Er
Review №45

Great selection BUT they didnt take the security tag off!! Now its Christmas Eve and we have to give our daughter a hoodie she cant wear until we drive 30 miles back to the store. Ughhhhh

Ke
Review №46

Ill take one of each please.

Me
Review №47

Prices are not that good. But the quality is good on their merchandise.

Ch
Review №48

Overpriced, poor selection.

D'
Review №49

Not my brand but good spot

Ta
Review №50

Didnt have the shoe i needed for my son. But looked it up on line and sold out of the shoe. Bummer they tried though.

Ca
Review №51

A little expensive here but some good discounts for a group of products.

Ri
Review №52

I agree with Lissa Malcom about your employees saying anything like that out on the sales floor, where customers can hear that. I know if I went in there shopping, and heard any of the workers saying something like that, I would put my stuff back, go find the manager and tell him or her what I heard, leave and never come back there.

St
Review №53

We had picked out three pairs of shoes and a few clothing items when my 8 year old son had to use the restroom. They refused to let him use theirs and sent us to the public restroom on the other side of the mall. Needless to say we didnt purchase any of the items we had chosen.

Pa
Review №54

When i went their it was jam packed. Couldnt find my size or color shirts. They need to restock.

Sh
Review №55

Great prices and selection of UA products.

Ju
Review №56

Clean and well organized with good sales

De
Review №57

Found some great deals in here!

Ri
Review №58

Love their clothes

Pa
Review №59

Very very good deals!

Pa
Review №60

Couldn’t find much in average men’s sizes. Walked into the fitting room area and staff came back and said they were all full even though there was one door open. Waiting in like for about 10 min until he finally came back and said that room was open..my wife found 3 things for 50% off though

Ka
Review №61

Great clothes and really appreciate the military discount

xa
Review №62

I co own under armour with kevin plank.

JJ
Review №63

Best place around to shop for Shoes and Clothes!!!

Vi
Review №64

I like the Under Armour store, but not always do they have the sizes Im looking 4!!

Sa
Review №65

Good quality

Pa
Review №66

Friendly service, decent prices

Ma
Review №67

Friendly staff, very clean and organized

Ri
Review №68

Loss my Receipt and the manager was no help to me they would only credit me twenty dollars on a eighty seven dollar Item 🤬 wont shop there again.

Ch
Review №69

Not what the UA stores used to be. Selection down, pricing up. Stock less, but spread it out so it looks like a lot of stuff. I will stick with the Adidas store and some Nike.

Mi
Review №70

The legends are great for deals

Mi
Review №71

Awesome clothes, large selection

Ri
Review №72

Its under armour

Ro
Review №73

Had what I was looking for.

ma
Review №74

Dwayne Johnson clothing line

Jo
Review №75

Wonderful sales

Br
Review №76

Great sale and selection

Di
Review №77

Great Place

Cu
Review №78

To crowded to high priced

Jo
Review №79

Nice clothes

Ri
Review №80

Good gear

TH
Review №81

Best selection

St
Review №82

Awsome selection

Bo
Review №83

Not impressed.

Ca
Review №84

Addicted

Ia
Review №85

Ok

Te
Review №86

Awesome

Jo
Review №87

Wont do exchanges.

br
Review №88

Lots to choose from

OM
Review №89

Very dank

Jo
Review №90

Great place and great prices !!! A deal first world

li
Review №91

Well

Information
30 Photos
91 Comments
4.2 Rating
  • Address:1843 Village West Pkwy Suite C109, Kansas City, KS 66111, United States
  • Site:http://store-locations.underarmour.com/ks/kansas-city/80/?utm_source=Google&utm_medium=Maps&utm_campaign=Google+Places
  • Phone:+1 913-788-8867
Categories
  • Clothing store
  • Shoe store
  • Sporting goods store
  • Sportswear store
Working hours
  • Monday:11AM–8AM
  • Tuesday:11AM–8PM
  • Wednesday:11AM–8PM
  • Thursday:Closed
  • Friday:8AM–9PM
  • Saturday:10AM–8PM
  • Sunday:11AM–6PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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