Horrible service, wouldnt let me use my own triple axle equipment trailer because it wasnt good enough for them so they over charged me to use theirs for 3 hours. I will never use this company ever again!

These folks will simply go out of their way to help their customers. We rented a large machine to help with a very big build and they went out of their way to accommodate our needs. We have used them for over 5 years and they are always professional and will give the best rates.

The customer service here is not stellar. The person I worked with was not friendly, bordering on rude. He said I could return any extra sand paper that I bought, but in fact would not credit me back for the unused paper.

The guys in thus midway are lazy,rude,no customer service. Go to missoula they are much better people.DONT WAIST YOUR TIME GO SOMEWHERE ELSE

Great people! Fantastic service. Awesome equipment. Still the best.

We have rented from the Midway Rental for years. The service was exceptional with the previous owners. Unfortunately, that is no longer the case. I called on Monday, afternoon to rent a floor buffer. The woman who answered couldnt help me so she took my information and said someone would call me back. No one called back that day or by 10:00 am the following business day. I called and Lance answered the phone, when I told him I had called the previous business day he just said they were busy. No apology. A simple, so sorry about that, how can we help you now? would have been greatly appreciated. He was curt as he took my reservation. It was not until I asked his managers name at the end of the call did he change his vocal tone and even start to be polite. Unfortunately, this is not the first time since the new ownership I have been treated rudely. Such a sad state for what used to be a fantastic company.

Generally like to leave positive reviews but unfortunately sometimes have to share some truth. I leave this in hopes the guys will take note and implement some protocol in the checkout procedures and reflect on their customer service.-Reserved a mixer on Monday for the following Friday. Received a call that it was broken, be fixed the next week. No calls after that. Called the next week.. Spoke to Jeff (manager), he said hed call right back.. No callCalled again, reserved the mixer, picked it up on Friday. Should have ran it in the p-lot, we didnt. Got it home, started it and couldnt turn off.. Both switches broken. Called midway and Jeff transferred to service.Service (Jim) says they are busy but maybe can send someone. Pleasure working with Jim.. He said no charge, they are busy but gave me his cell to help fix it. I located disconnected wires and started again. Pull cord came off. I pulled off the cage and fixed that. Clutch also did not work. Would not stay running. In addition, delivered without fuel. I purchased fuel, oil, and spent two hours fixing machine. Called in next morning (9am) and Lance said bring it back. Im an hour away, already spent two weeks waiting, and have guys that I hired standing around. I suggest they bring me a new one. Kevin brings new one (3pm)I return that one Monday morn (730am) and Lance had reservations about refund suggesting that you used it right? Yes, for a couple hours but I dont think thats the point. Is my future business (skid steer for a week) worth 60$?Thank you Jim and Kevin. Unfortunately I think there are more systemic issues in management.

They are WAY TO EXPENSIVE and their customer service needs improvement. For example, for a rear tine roto tiller Midway charges $150 for a day rental (7am to 5pm) or $90 for 4 hours, Bigsky Rental charges $75 for 24 hours and they are professional and competent. You will just be ripped off if you choose midway.

Great customer service 👍

This place doesnt even deserve ONE STAR. I am appalled by the professionalism of this establishment and very angry and disappointed. The price for 1 hour to borrow a piece of equipment is ridiculous

Friendly and helpful.

We rented an auger yesterday to dig some post holes. Unfortunately it did not work from the start. My husband traveled 30 miles to return it for repair (something about a screw that often needed to be replaced is what he was told). Returned home and tried it again and it still did not work. Returned it this morning expecting a refund (since we had to dig the holes by hand) and was told our dirt must be too hard. Given a 20% discount only. We have rented from Midway many times before; but I think we will be looking elsewhere next time.

Nice enough folks. I rented an auger from them twice. First time it was $69 with a $7 waiver which I felt was reasonable. Second time I come in they say they forgot the upcharge and itll be $138 and then they make the waiver $14. I dont appreciate being upcharged double just because I am not renting their skidsteer with the auger. I really dont like the damage waiver being doubled because they decided to charge me double. $152 for one day for a piece of equipment I could buy for $1,500 is too steep. When they can rent out equipment with a 5-10 year life span for 1/10th the value of buying it each day, their rates are a little high. Ill still rent from them if I absolutely must, but Ive learned my lesson that if Im going to use the item more than 3 times Im better off buying it and selling it when I am done.

Love those guys!

These guys are great!

Friendly staff, equipment was as expected.