A real local person answered the phone! On the first call! In these times that says it all. Tammy was cheerful and helpful, and I called more than once. I called to check prices, then to order my tank filled as they were the best price. Thank you folks. I really appreciate friendly folks, price, and can do spirit!

Fantastic people to deal with, they offer on call services after hours in propane and fuel card areas. have always had a great experience communicating with the staff.

This would have been a 5 star review, they delivered the propane to my deceased brothers property very quickly.I got the amount over the phone $676, told the nice person I ordered from that I would send the check the same day, as I was just managing the estate. I sent the payment.What happens after is weird, they sent me another bill, it was more than 676, I offered to pay it, they said no. Supervisor wrote it off. It was like $11. This now happens monthly, they send the bill, I call and offer to pay, they say no, it has been wrote off...just getting angry at this point! Sent them a letter, they just sent another bill...

Ran out of propane inadvertently due to surgery and forgot to look at the gauge. Rich would have provided Sunday delivery however I have electric backup. Personally can Monday morning, filled tank, moved furniture to get to the basement, restarted hot water, then graciously started the fireplace. Kind man, took good care since Im recovering, and helped set up auto delivery with a monitor so I dont make this mistake again.

Our company has had an account with CityServiceValcon for four years and we have had nothing but STELLAR customer service from them. Every time I have an issue, they handle it quickly and professionally ... making my job so much easier! Highly recommend this company and their customer service staff!

I made the mistake today of calling the phone number on the billing statement instead of the local office in Libby.Despite having an account with them for 19 years and having a credit card on file I received a statement with a balance due from our recent fill all tanks order.When I called to inquire there was a lot of confusion and an insinuation that my credit card did not work. When I offered to provide a different American Express card I was told that I would be charged a 3% fee. Why are you threatening to charge me a fee when your billing system is not working the way that it should?She even noted that another customer called in with the same issue earlier today. They also had a credit card on file that didnt run. Perhaps you could have reviewed the statements that went out and noticed that there was an issue with your system?Please train your staff to understand when theres a billing system issue to not blame the long term good customer.Thank goodness for Rhonda in Libby. She had me squared away instantly and with a smile in her voice!

CityServiceValcon provides great service! I called them yesterday and they just finished filling my tank. My driveway is a bit slick but no problem - he stopped at the top and put on chains before coming down. He filled the tank back up to 90% and left a bill on my door knob.With AmeriGas I finally had to call my credit card company and cancel my payment to them after waiting nearly two weeks after placing my order (you have to pay them in advance). That got them to show up the next day by sending a driver from Libby. I had called repeatedly over the two week delay to check on delivery as I was running low, but could only reach a holding queue that said the wait was 79 minutes and then theyd hang up.

Polite people, professionals. There is a parking all night, quickly unload. Polite people, professionals. There is a parking all night, quickly unload. The only minus is US2, repairing the road, asphalt completely removed

I’ve been with CityServiceValcon since 1988, that ought to tell you the kind of company it is. I’ve driven transport and now work in the office in our lubricant department. There are great people here, awesome vendors and friendly customers.

Everyone Ive dealt with at the company is terrific. Friendly reliable, and professional. Their prices are always very competitive.

Quick to unload. Easy in and out. Very helpful and friendly staff .

We use this company and sometimes their competitor. For us it is price p/gallon. Recently they were cheaper so we called for a fill up. They said they closed our account and we had to pay a fee to have them test our connections. Maybe have your sales team call accounts before you close them. We paid an extra $0.10 a gallon to your competitor because we did not want to jump through your hoops again.

Customer service is CRAP!!! If I could give less than one star I would. the Management can not be trusted to tell you the truth and will lie to cover their butts when told about an issue. Save yourself a lot of trouble and go to any of the other propane dealers in the valley.

Its awesome.