user
Monro Auto Service And Tire Centers
173 Oakdale Rd, Johnson City, NY 13790, United States
Appearance

Comments
Be
Review №1

Team is very friendly and helpful. I always feel like a friend when I take a vehicle there rather than just another customer. I would be happy to bring my car back in the future.

Vi
Review №2

They saved the day! Got me in and out on short notice in an hour and a half post car accident. Four tires, a tie rod and alignment. Fair Price. They chose the tires, gave me the buy 3 get one free deal. These tires..Goodyear Assurance Maxlife, 85k warranty...drove 360 miles the same night..so comfortable and quiet...my back and bank account thanks you all!

Ga
Review №3

This business is usually honest and competent. My recent visit was a disaster. I was told my air conditioning repair would take one and a half hours. It took over 5 hours! I had to get a cab home and then come back.Waiting facilities are very poor. Very little communication and even then it was inaccurate. Most unprofessional,

Ro
Review №4

Never had any problems at Monroe in Johnson City. The new manager, Talon, is very knowledgable about what I needed done. Highly recommended.

Ka
Review №5

Although I only went in for a simple inspection, it turned into a lot more than that with three hours and a lot more money. I was thoroughly pleased with how everything was explained and they even showed me the pieces that were broken. The manager Jeremy kept me and my daughter entertained while we waited and provided amazing customer service

Ke
Review №6

They were affordable fast and got the job done. Mechanics are friendly and professional.

Mi
Review №7

Had me wait almost 3 hrs and never even spoke to me I sat waiting till closing

Na
Review №8

My car went into the shop for a clunking noise, and steering wheel shaken badly.They put a lower arm control in. I Drove the carand it was worst then when i took it in.I had it towed to monroe, they had my car 2.5 days, put a tie rod in saying the tech missed it being bad.When i picked up the car i drove around the block, the car still had a clunking noise and steering wheel shaking, i talked to the manager but got excuses.My friend drove it 30 seconds and told me it needed a cv shaft.He installed it for me.I feel Monroe have very. unexperienced techs, this error on their part cost me 2 days of unpaid work.I do not recomment them.

Do
Review №9

Very Courteous Staff.. Full quote before the start of work.. Fast and thorough Technician.. Slightly Higher than some other Tire & Brake Shops but Better Service.. Could have gone to Mavis for my Free Lifetime Pad Replacement, but came to Monro for the Quality of Service and No Bull..

Rh
Review №10

Service and friendliness totally down the drain . Man working at the counter wouldnt honor your coupon discounts available on your website towards the work being done . He clearly stated he was having a bad day and call corporate if I had a problem. If you work in customer service and deal with the public you treat customers nicely . Dont bring your issues to work with you !

Ma
Review №11

Best garage! Fast ,fair and really honest!!

Jo
Review №12

Great place, honest and hardworking men. They worked with me with pricing and provided great service.

Bo
Review №13

Been coming here for the past 7 to 8 years and have never been scammed for my money in anyway possible. Bunch of great guys here from Andy to Mike and all the mechanics that work there. Lets me know when things need to be replaced and will sit and chat about cars when they are not busy. Really great customer service. Recommended to those who want a reliable place to get there car done. And for those who did not like the management before maybe give them another go with the new management.

Ja
Review №14

Nice place nice people. Very helpful even tho they sadly couldnt fix what was wrong with my car. Would go back again with a different matter if need be

Ty
Review №15

Mike and crew are the best, they got me in on short notice on a packed Saturday and got my car all fixed up and ready for winter. Quicker than I expected and well under what I was quoted from other repair shops. Everyone was very friendly as well. Would send anyone I know here for any repair work. A+ group of guys

Ma
Review №16

Great service and fair prices. The best Monroe Ive been to in Brooms County. The manager and most of the mechanics there are fantastic. Thanks to Mike the manager and Vince with the Volkswagon Bug you guys are awesome!

Al
Review №17

Mike, and Anthony have always gone above and beyond for my wife and with our two vehicles. Mike has always gotten us the best price that beats out anyone else with tires and service. They never try to sell us services we dont need, and are very honest and up front. Weve been trusting them with our vehicles since weve purchased them and will continue to do so in the foreseeable future! Thank you!

Sc
Review №18

Good job

Sa
Review №19

Friendly atmosphere, great employees and great prices. The work gets done in a timely manor and faster than any other place I’ve been. They are honest and trustworthy workers and put the costumers first. Highly recommend to anyone and everyone.

Je
Review №20

Ive been coming to this store for a while now and what a difference. The office, bathroom and even shop was nice and clean and they were very busy. This shows me pride in what they do. Great job guys!!

Ma
Review №21

I dont normally do this kind of stuff but I felt like my service was beyond my expectations. Mike the manager was such a huge help. They were very busy but he still got me in and they did the service in a very reasonable time. Great job and thanks guys!!

Mr
Review №22

I got my exhaust done on my grandmas car and it was quick service, Mike at the counter was straight forward with me telling me what else I need done to her car. It was very nice how he walked me through what had to be done and gave me a life left on the tire and brakes. I would highly recommend going there to my friends and family!

mi
Review №23

I had my car inspected here today. Anthony and VinceWere more than accommodating. Professional, kind Courteous.Spoke with both for sometime. Because of their Excellent Customer service, they have gained a new customer!!!

Er
Review №24

Friendly staff and quick repairs! My family’s gone there for years, and we’re all very pleased with the service! Highly recommend for ANY repair!

Je
Review №25

I went in for a check engine light issue. I had no clue what was causing. The staff hooked up the car to the diagnostic machine and told me it was a purge valve. The manager, Mike placed an order for the part and scheduled an appointment a few days later. They are very good!

Jo
Review №26

Updated review. I would stay away they can’t even get the info they are reporting to carfax right. In and out extremely fast and great customer service. Would recommend to anyone

Gi
Review №27

I always come here to get work done on my car and have never been disappointed! Recently I went in just for an oil change and the manager came out and told me that my brakes are pretty bad and that I will need to get them done very soon! I had no idea because they didnt feel like they were going! For this I am grateful because it could have caused an accident done the road! I will definitely be returning for business! Everyone is so great and well knowledgeable!

Ka
Review №28

Ryan and his team are amazing! I always go to them to get my oil change because they are very quick. The team there are super friendly and professional!

Ad
Review №29

My wife came in she was absolutely treated with respect.

Ry
Review №30

Always the best place to take your vehicle! Friendly, experienced staff, and they always take the time to show you any work that may need done, and treat each and every customer like their first. Great group of guys, highly recommended.

ol
Review №31

Very good service!! did a great job with my car

Am
Review №32

They always change our oil in our vehicles, very nice, waiting area is clean. They always check over our vehicles and let me know if theres anything that needs done.

Am
Review №33

Always come here for my oil changes which is fine, but this last time whoever rotated my wheels didnt put my lug caps back on didnt tighten them enough and now some are missing. Not to mention they have my car for at least 3 to 4 hours for an oil change. Not impressed but what can I say.

Ro
Review №34

Anthony was so helpful to us! He did everything he could. Gave us a great recommendation and assisted with the towing!

Sh
Review №35

My husband took my vehicle here for an oil change immediately after he left his work. He had placed a couple expensive light bulbs in the back that he had purchased at work, then when he got home they were gone. Called the manager who did not even want to hear my complaint, never mind actually ask any of his guys if they knew anything about it. Never again will we go here, forget the new tires we needed on both vehicles, I’ll buy them somewhere else!

Ea
Review №36

Costomer sercive is not on point at all tells you one thing one day and another literally the next not very frendly or help full unless you are paying top dollar for their cheap fix there is a mavis discount tire 2 block away and beat all their prices also they dont tell you something is one price of free and another story the next day. I am completely boycotting this company as the last 3 vists were absolutely terrible like telling me how my perfectly safe car is junk and totaled there are better more honest mechanics on the streets SMH

Lu
Review №37

Mike, the manager here, is awesome and does whatever he can to work with people while making sure that they are taken care of properly. Because of him, I will take my vehicle to this particular Monro Auto Center only and continue to give him my business. Thank you, Mike!

J
Review №38

Great group of techs who really care about the safety and performance of your vehicle. Always have a good experience there and the location is very convenient.

ma
Review №39

Took my grandmothers car here for an oil change. I was very happy with the service they did. They worked hard and they were very friendly. I will definitely be returning to this shop from now on.

Sh
Review №40

These guys are great. I needed to get some tires mounted on Saturday before my trip on sunday. I didnt have an appointment and they still got it done for me. I will be bringing all my cars to this location!

Ga
Review №41

Very fair!! Love these guys.

De
Review №42

Love these guys! I can always count on these guys to help me with anything I need. Mike and Anthony are great.

Je
Review №43

Service is always outstanding. Anthony is always been honest and professional. Would recommend Monroe on Harry L to anyone.

Me
Review №44

Been coming to location for a while now. They always do great work and on time! Keep up the good work.

Ki
Review №45

My battery was replaced at a decent time and price and was ready within a couple hours. Very satisfactory!

Fr
Review №46

Been coming here a long time. The crew thats been there now has been here for a while now and they are great.

Bi
Review №47

Great shop run by ppl u can trust

Bi
Review №48

Highly recommend these guys. Kevin and mike are very professional. They truly care about the safety of you and your vechile.

Ta
Review №49

I dont trust my truck with anyone but Mike and Ryan, they are truly the best. If youre looking for honesty and quality look no further:)

Da
Review №50

Needed urgent help with a new tire. They offered to put it back on the rim but went over the damage with me. I purchased a new tire. They went to another shop for me to get it and gave me a great price.

Ma
Review №51

Very cordial employees and great service. Call ahead and they will have you in and out in less than an hour.

Fi
Review №52

I had a problem with my friend’s car as she was out of town for an extended time. The driver’s side tire kept losing air, then the battery ceased to function. Getting to the short part of this story, I messed the initial appointment to present the car to Monroe, then, all of a sudden, a way was found to indeed deliver the car, although, it was a much later time, Monroe extended its closing time and repaired both battery and punctured tire! AMAZING...!!

MI
Review №53

I have been using Monro services for over 10 years and have treated me well. The team gives great service. That’s why I keep using them for my automotive needs.

Jo
Review №54

I have a bunch of cars that I bring here and always have a great service. Mike and Anthony always take good care of me!

Fr
Review №55

As always great service. These guys tell you whats going on no matter what but are not aggressive about it.

ja
Review №56

Anthony was great. Took care of me fast. Would definitely recommend

Bo
Review №57

They were closing up and i got a flat near by. I took a chance and called them thinking they wouldnt be able to help me but they did. A big thanks to Mike and Andrew!

Ra
Review №58

Great atmosphere everytime I walk in, and they treat my car like its there own. Definitely would consider going to these guys!

to
Review №59

Let me first start off by saying i dont do many reviews but this i have to put out there ,,,i noticed a pretty good oil leak when i moved my car and it just started so i give Monroe a call and i get the Manager (Ryan) on the phone and i give him my dilemma (i use my car for work) i asked if he could talk a look at it for me and he said bring it down and they will see what is going on with it,,,,,i get there and there swamped i thought ill prob have to wait till tomorrow ,,,,he said ill get right to it he finished the other customers that were there and then brought my car right in ,,,well it happens to be the oil filter adapter gasket i was thinking wow now what do i do with no car ,,,,he said no problem we will get you back on the road,,,,his mechanic Andy got right on it and in 2 hrs i was back on the road ,,,let me tell you this they just earned BACK a customer that has 5 vehicles ,,,, Kudos to Ryan and Andy you guys know what customer service means !!!!!! Customer For Life

Jo
Review №60

We have been going here for years. Always friendly, quick and good service.I would trust them with any car.

Mi
Review №61

Mike and his crew are very helpful no matter what problem i have. Great service! Thanks mike!!

Ni
Review №62

They did a great job! Ill be going back.

Ka
Review №63

Monro gave me my car back. My breaks were in the danger zone. Was afraid to drive with my kids. Fixed my breaks and did it at a fair price.

Ma
Review №64

Mike and guys do a great job taking care of me and my care. Fast, friendly and caring place!

Je
Review №65

Weve been taking our cars here for over 7 years. Theyve always gone above and beyond to help us get the right repairs done and the pricing is fair. I would recommend them to friends and family! Thank you to all the staff.

De
Review №66

I took my car there and everyone was so nice and professional. They told me exactly what was wrong and didnt try to sell me useless things I didnt need. Will go here again!

Ro
Review №67

Discovered two low/flat tires at the Hampton Inn down the street just as we were leaving for Boston. They were busy but took a quick look, diagnosed the problem with the bead, slipped us in between jobs, and got us on the road. Nice guys, no trying to upsell, great service! Highly recommended.

Mi
Review №68

I have taken my vehicles to them for years. Being a woman they have never tried to up sell me anything. They are a great bunch of guys, they have dropped me off and picked me up from work without complaining. I cant say enough good things about these guys, except, dont stop doing what you do, you are awesome.

Ch
Review №69

Great service everytime I go there!

Hu
Review №70

Mike and Andrew did me right and I appreciate it!

Jo
Review №71

Thanks Mike for helping me and my family during our trip. These guys helped me out even when they didnt have a open bay. Thanks Mike and crew.

Ma
Review №72

I went there last Thursday for an oil change and I could not have been happier with how fast and professional the manager and crew was. They told me everything that needed to be fixed and they even looked over the car top to bottom for me Im very satisfied.

Ch
Review №73

Friendly, fair prices, and qiuck services.

Ro
Review №74

See review for Endwell location. I suggest ladies send a man with the car. Less likely to feel jipped.

Pa
Review №75

Friendly staff! Great service! Would definitely recommend to family and friends!

Su
Review №76

I dont normally do this but these young gentlemen did a great job. Very trustworthy and honest.

Mr
Review №77

I got my oil changed at this garage. Later on I found that my oil dipstick is broken.Manager said that it is not their fault and wanted charge me $150 for repair.Im positive that theyve done it intentionally (before it was ok).I will never use this place to do the maintenance on my car again.UPD: Luckily for me I found another garage in Endwell that charge me only $20 (aftermarket dipstick + a couple minutes of labor to pull the old one off).

Ch
Review №78

Very helpful saved our roadtrip very nice super amazing

Ja
Review №79

Mike the manager was very helpful and his tech Andrew i think his name was did a great job

Le
Review №80

Everyone knows Monroe Tire is a bit pricey its expensive to go here and they do have you do services that you might not need like an air filter for example right away which is not always necessary that moment. You can go to these places just make sure you stick to your guns and tell them no I dont want this or no I dont want that Im coming for this specifically or that specifically and stick to it. Then you will be

Jo
Review №81

Great place to have service done. They do just about everything I need done. Thanks Mike and crew.

Fr
Review №82

Thanks Mike for reaching out to me to see how my service was. Great guys and great service!

Lu
Review №83

Prompt service at a reasonable price.

Ge
Review №84

Lived in JC for two years, have taken my car here several times, always good friendly service.

Je
Review №85

I was there this past Sunday. I had a great service but what impressed me the most is I got a call from Mike the manager asking me how my service was on his day off. Thanks Mike!

Sh
Review №86

Such great mechanics. Trustworthy and decent prices.

Mi
Review №87

Great place to get work done no matter what the service is.

Ke
Review №88

Had a 10:00 am appointment for just an oil change on my jeep. Still wasnt touched at 3 or 4 pm when I came back so I took it and left. They will never get my business again.

jo
Review №89

Helpful friendly service, i always try to go here first.

Sa
Review №90

Thanks guys! Yet another great service by Mike and crew!

Ti
Review №91

Mike the manager is a good guy... I always take my cars here for an oil change...

Er
Review №92

Taking your car in for repair work is no ones favorite thing to do. That said, I cant remember ever leaving a shop like I did this past weekend feeling mutual respect, trust and genuine good will. I had quite a bit of work done and the estimate I was provided was spot on to the final total eliminating surprises (within 2 cents!) The work was done within the time frame I was quoted. Most importantly I felt the Manager, Ryan, was non only personable but open, honest and fair with the pricing and work I was provided. He listened to my needs and budget and tailored the experience to my situation without the all too common unnecessary add ons that I often encounter at other shops. Even once the work was done I found a seperate minor issue and he personally fixed it no charge because I just spent a lot of money at his shop amd appriciated the business. Great service! I wholeheartedly recommend this location.

Da
Review №93

Way over priced. Charged almost $400 to replace one rotor and brake pad. I looked up the parts and the rotor they charged $125 for and it cost $20. The brake pad $15. It took them 15 minutes to do the repair. I had to wait 3.5 hours for them to get the parts - a guy with a truck brought it to them. The wheel squealed for weeks after they did this repair. I found a guy on Craigslist that worked at Miller Honda that fixed this and then did my other wheel for $100! This Monro Muffler is a definite ripoff - avoid.

Mi
Review №94

Went in for an oil change great people and satisfactory work

Ta
Review №95

We are from out of town and these guys helped us out in our time of need!! Thank you soooo much!!

Ba
Review №96

Go here all the time very helpful, theyve even done small jobs like jammed open doors without charging for it

Sp
Review №97

Great experience! Mike the manager was great!

Ka
Review №98

I got my car inspected here where they failed me for brakes and quoted me $400 to fix. I Let them fail my car and had it looked at by a mechanic I trusted who told me there was nothing wrong with my brakes, and that they still had another 40,000 miles on them. I looked at them myself and they were not Cracked as they had told me.

Li
Review №99

Thanks for getting me in with out an appointment. Its nice to know that when Im in need you guys get me in whether its an oil change or brakes!

De
Review №100

Great service, friendly staff and great atmosphere!

Information
16 Photos
100 Comments
4.5 Rating
  • Address:173 Oakdale Rd, Johnson City, NY 13790, United States
  • Site:https://locations.monro.com/ny/johnson-city/173-oakdale-road.html
  • Phone:+1 607-213-3878
Categories
  • Tire shop
  • Auto repair shop
  • Brake shop
  • Oil change service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–5PM
  • Sunday:9:30AM–4PM
Service options
  • In-store shopping:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Wi-Fi:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
Payments
  • Credit cards:Yes
Similar organizations