Free Service Tire & Auto Centers
2006 N Roan St, Johnson City, TN 37601, United States
Review №1

34000 miles on Goodyear tires with a 65000 mile warranty that they will not honor. Normal wear, frequent rotations. Tires should not have to be replaced but the tread is shot on all 4 tires. They charge a fortune for the install work ($500 for the tires, almost $1000 total price) and then won’t stand behind what they sell. I’m getting better tires with the exact same install work for $700 with nicer people elsewhere. Free Service is a ripoff and I will never go back and I will be telling everyone I know to stay away.

Review №2

Great Service at decent prices. People at the front desk were very nice and helpful, didn’t feel pressured into saying yes to services and products that I didn’t want, and service was good! No complaints and well worth it!

Review №3

Great customer service! Carl and his crew really helped us out when we ran over something that put a hole in our tire. Right at closing time, they stayed late to patch our tire, which allowed us to get home (3 hrs away). Grateful for their service.

Review №4

On a recent visit to Johnson City to visit friends, I ran over something and got a hole in my tire. By the time I got to Free Service Tire, it was already completely flat. Carl was super nice and got it patched up quickly and efficiently. Thank you!

Review №5

I went to several different places to get a tire fixed, stopped by Free Service and got the best costumer service ever!!!!! Thank you for making my day!!!!!! And thank you for fixing my tire, I would definitely recommend here to anyone!!!

Review №6

First and foremost the two guys at the front desk are outstanding and super friendly. My issue comes in when I realize Ive paid higher than average pricing for services that have not fixed the problems with my vehicle. I came in and paid around 400 bucks to fix some brake squeaking..issue was not resolved. Paid 125 for check engine light diag and rough idle....issue was not resolved/has returned...heres the big one....paid 800 dollars for a power steering repair...the power steering now works but its still relatively stiff. Consider other mechanics before coming here.

Review №7

Absolutely incredible place to take your vehicle for repairs. Explained to Carl that I was 500 miles away from home and had absolutely no idea what was going on with my vehicle and he got me in right away. They took it for a test drive. The mechanic then took it into the shop, lifted it up in the air and noticed that my left tire was extremely loose. They tightened everything back up again and was able to get me back on the road again. Thank you so much Carl and staff!

Review №8

Free Service Tire has been servicing my familys vehicles for many years. They have taken care of tires, brakes, and other service needs for 4 vehicles and I have never had any issues with the quality of the repairs and maintenance of these vehicles. Their prices are competitive and their staff is always friendly and helpful.

Review №9

Great staff Brandon and Harold are great guys! Quick work putting the tire on.

Review №10


Review №11

Had a leak in my Jeep’s tire. Being a mom of three and working full time I needed to get it fixed. When I arrived I was greeted by Carl! Super awesome guy! Really helped me out! Will be coming back for any of my car repair needs and I’ll recommend everybody to them! 10/10 great experience

Review №12

Excellent Service got me in and out very fast. reasonably priced and very courteous.

Review №13

I needed to have my headlight bulbs replaced and called Free Service to see if they had any openings. I was able to bring my car in within 5 min of calling. Carl was great to work with and got my car in and out within 15 min of brining it in. He was very efficient and professional. I could not have asked for better service!

Review №14

Extremely happy with my experience with this business and their staff. Today was my first time here and everyone was very friendly and knowledgeable. I went in to get a brake inspection and found out I needed new rotors and brake pads. They also changed my oil which I appreciated because it saved me the time of having to go elsewhere . They made the process quick and easy! Also very grateful I wasnt pressured into buying any additional services! Would recommend them 100% !!

Review №15

Great tires, great service…. Got 100k on my last pair of Michelin, hoping to go that again!

Review №16

This is the most positive mechanic experience I’ve ever had! Normally when I go to a mechanic they tell me I have 101 things I need to change and charge me a ton but this place got me in and out for free and relieved all my worries. I went in because I thought the starter on my car was going bad but they quickly let me know what the real problem was and even gave me a suggestion as to where I could go for electrical work. So courtesy, kind, and knowledgeable 11/10!

Review №17

Was on 26 and ran over something. Tire went flat in a minute. I thought the tire was shot. Nursed the car to their shop with a 12 volt pump and a can of spare tire. Carl was great and the service was straightforward and fast. Myself, my girlfriend and our two dogs were invited into the waiting area. What could have been a real pain turned out better than expected. Nice to find a friendly and honest shop!

Review №18

I loved my experience here. I had called before arriving to the business to confirm if they were able to work on the signal light on my vehicle. The person I had spoken with on the phone had great customer service and was very warm and friendly. The work I received on my vehicle was appreciated. I believe the people here did a great job with working on my vehicle with care! Highly recommended place to go!

Review №19

Was able to drop off my vehicle for service and was able to pick it back up same day. Friendly and knowledgeable staff. Highly recommend this facility for car service.

Review №20

This is a really great place for your auto needs. My husband and I have trusted these guys for years. We bring our Mercedes Benz and our Ford F150 here. We feel that we get excellent service. They really go out of their way for us. We want to call out Garrett for his exceptional customer service! Thank you free service!

Review №21

Thanks so much to Carl and the team at Free Service Tire! We had a little exhaust emergency while traveling hundreds of miles from home, and they were able to solve it quickly, efficiently, and most importantly: at a great price!!I would come back anytime we were back in the area.

Review №22

The guy at the front was so nice! They are reasonably priced and quick. I couldn’t ask for better service. They will definitely get more business from me!

Review №23

Got me in through a walk in, and helped my Civic sound better and feel better. Friendly, fast, and good prices.

Review №24

I set up a appointment online for my 1996 truck for front tires. I get there they don’t have the tires after they said they where in stock at location. Then trying to charge me 120 dollars for a 2 wheel drive vehicle front end alignment when it should have been about 60 to 90 bucks I would been satisfied with just small adjustment if anything the alignment was bad and I need a fix it would care how true it would have been anything would be better then now

Review №25

Great service and fair people to deal with

Review №26

C.H. took very great care of us. Thank you, we will be back 🙂

Review №27

Great service! Harold was really helpful, kind and professional! Definitely recommend!

Review №28

My daughters tire pressure light was on and tried checking fuse and tire pressure, nothing worked so I took her car here explained to a great guy there Garrett Hartman what was going on and after maybe 5 mins he had resolved the issue, some of the tires had been over filled by the place she got her oil changed and also there was this very particular steps you had to do when resetting it. Well I asked do I owe you anything he said No your all good. I was so grateful other places would of probably charged some diagnostic fee but not this guy. Big shout out to you Garrett you sir are awesome!!!!

Review №29

Great service! Garrett and Carl at the front are exceptional. They always helps me out with everything I need. I purchased a vehicle recently and the tire pressure light came on. I took it in to free service and was immediately greeted with friendly service. Will recommend to everyone I know!

Review №30

Excellent customer service! Id picked up a nail in my tire and they got me in quickly to look at it. The customer waiting area is comfortable and I didnt have to wait long. Also, since the nail didnt puncture the tire they did not charge me. Just super nice workers. I highly recommend.

Review №31

I replaced several suspension components myself on my F-250 and needed an alignment. I had originally scheduled an appointment somewhere else (that was not a Free Service shop) but when I showed up, I was unable to get aligned because they said their alignment guy called out for the day. Went down the road to Free Service and they worked me in the same day and took care of it quickly. Truck drives great and alignment is perfect. Ill be back for tires; you guys just gained a customer. Thanks!

Review №32

Carl was amazing!! Very friendly people at this location would recommend this store for any of your automotive needs.

Review №33

We always go here for oil changes, brakes and new tires. Honest and straightforward and always done in the amount of time they estimate. Today I brought in my new-to-me (used) van with a hole in the tire and they had it patched and replaced quickly!

Review №34

Fast, friendly and very professional. They have my business from now on.

Review №35

Great service! Super simple and helpful, went in to have a tire plugged and they helped me right away, by far the best mechanic experience I’ve had to this day. 10/10 would recommend.

Review №36

I found a nail in my tire this morning and I called Free Service Tire & Auto Centers off Boones Creek to see if they could work me in today to patch my tire. They got me an appointment only a few hours after I called and they did a great job at a great price! The staff was kind and helpful, we will definitely be back! Based on our experience with them, there is no way we would go anywhere else when we have issues with our vehicle.

Review №37

I came here for a diagnosis appointment for several issues my car was having, which they quickly figured out. Within 2 hours, they were able to get the part and finish the repair! They took the time to give advice and explain everything to me, so great customer service as well.

Review №38

Great place, great people! They’ve helped me before with tires and today they got me out of a bind! Needed a tire repair same day, Carl was able to get me in same day at a great price! Would recommend to everyone, 10/10!

Review №39

Garrett and Carl were huge helps in helping me with my tires. The price was right and the service was even better. Will definitely be back.

Review №40

I just got my oil changed here and they were super fast and friendly!! I’ve been coming here for a year and they always take great care of your car and you! This place is the best!!! Thanks guys!! :)

Review №41

Called about a tire that had been losing air. Free Service got me in quickly and took care of it without any problems. They were very friendly and I will come back with any other issues in the future.

Review №42

Im From Orlando FL, on vacation in town for the weekend and new year drove all the way here to Tennessee, its January 1stI am having problems with one of the valves leaking and my tpms sensors were all scrambled up, i called them and them being completely booked up they still took care of me and my vehicle quickly and in the most professional way i had ever experienced, Thank you so much for the excellent service

Review №43

Great customer service quick oil change knowledgeable employees!! Definitely recommend

Review №44

Wonderful people. Service and prices are good. Very satisfied and use them for all my vehicles.

Review №45

Charge me 124$ to hook it up to a computer ( and I already told them it only needed plugs and thats all they did was change 5 plugs in 20 min )125$ for an hours labor and didnt wk on my car but 15 / 20 minI was waiting in my car outside the rest of the time5 plugs was 100$ 19$ a pieceMy final bill was 398$ to change 5 plugs in 20 minYeah dont go here !!!...

Review №46

Professional folks but I am always disappointed when I receive their mailer that advertises a 19.99 oil change and they charge me 35 dollars.They have my all the specifics of my vehicle on file. Be accurate.Stop sending false lures. Instead send honest offers to build trust.

Review №47

Very polite guys there, they got me in for an oil change last minute. They told me about a coupon as well as a promotion which got me $15 off. Plus, they work fast. Good experience overall!

Review №48

As always, the crew at Free Service did an excellent job today. This is the only place I would ever bring my vehicles! I can always trust that they will shoot me straight. Thanks for doing such an amazing job guys! You all deserve a raise!

Review №49

Very friendly .helpful, and honest staff . Got me back on the road faster than I expected. Highly recommended... thanks again Free tire and auto !!!!

Review №50

Free service in johnson city is the best. The manager Harold is the greatest guy. he helped me in my hour of need. I had a flat tire on my way to see my aunt who was in the hospital about to have surgery. He got me in and back on the road very quickly. Thank you again Harold.

Review №51

Five stars. The products and services were provided as described. The waiting area is clean and comfortable. Ive dealt with Garrett and Mike both before. Both of them and the rest of the staff Ive encountered have been great to deal with.That being said, from the counter perspective it seems like a sales environment, which is neither good nor bad. Theyre going to recommend other things you may need (to varying degrees of urgency) and try to (like everywhere else) sell a warranty. For that reason, the first price you hear might be more than you expect depending on the circumstances. Just ask questions line by line to understand what theyre recommending, why theyre recommending it, and how much you need/want it. Theyll kindly explain it. If you see the value in it, go for it. If not, then dont. Its simple as that.

Review №52

Harold the store manager is very professional and thorough.Good bedside manner when delivering news you might not have expected..remember youre paying for someone with the expertise that you dont have, prices are competitive for the area.Hope I wont need to go back but know where Im going if I have to.

Review №53

The staff at the N. Roan Street Johnson City store were able to work me in and diagnose an issue in about an hour. Previously, Ive been here for regular car maintenance. Im so glad that this trustworthy and friendly business is standing the test of time. Shop local.

Review №54

I came in with faulty brake lights and a constant ABS warning, and the crew here were both kind and *incredibly* efficient. Less than two hours after I dropped it off, they called to tell me it had already been completed! They wasted no time and gave me a very fair price to boot, I would definitely return here. Highly recommend!

Review №55

We bought a car from Shrek motors and have have nothing but problems since. We have delt with multiple shops since, and Free Service has 100% been the best. Theyre honest and have the costumer in mind. Thanks Free Service! Should anything else arise, know you have our business!

Review №56

I pulled up & was greeted Immediately.Everyone was professional and had a good sence of humor. Service was fast, I will definitely will be coming back in the future for any tire needs

Review №57

I visited Free Service in JC on September 28th and the guys there were nothing short of wonderful. From the initial phone call, to the gentleman who checked me in, to the service tech, they were all extremely kind, informative, and helpful. They answered my questions, found my issue, and even stayed after for a part to be delivered to make sure the job got completed that day. I highly recommend their services and will definitely go back for future service.

Review №58

My experience with free service tire was Awsome! Everyone was friendly and very knowledgeable. I will definitely recommend this store and I will be back! Keep up the hard work! P.S. Carl is the best!!!

Review №59

I was able to bring my Jeep in first thing, and they had it repaired by the end of the day. I appreciate their fast, quality service. Not the cheapest place in town, but the price was in line with what I expected.They also take care of my company’s fleet vehicles. I feel confident about putting my guys on the road after we’ve had something repaired at Free Service.The store manager, Mike Matthews, is good to work with.

Review №60

We are very pleased to have done business with Free service tire & auto in Johnson City Tennessee. Mike was very genuine and appreciative of us in choosing this business for a line up, and a round of tires. We brought our 2018 Subaru Outback in on a Saturday around 1 oclock, and by just after 4 oclock, it was ready to go as promised, squeezing us into a very busy day of scheduled appointments. My wife and I are very happy with the line up, the tires, and the personalized service we experienced at this place of business. I also plan to have Mikes team to install new tires and check alignment on my 2013 Ford F-250 next week. I highly recommend this business to anyone needing an alignment, and/or tires. If I could give a rating over 5 stars, I certainly would. Thanks to Mike and his team.

Review №61

They aligned my truck, when no one else would. Made an appointment and was in and out in no time. Thanks free service.

Review №62

Had a blown tire on a Saturday, the staff was excellent, very fast, helpful and great prices. 10/10 recommend, will take all of our cars there!

Review №63

Dropped my car off after finding of all things an allen key stuck in the tire. I ended up leaving car and walking home as they were busy. It didnt take as long before he called to let me know it was done but I fell asleep and missed the closing. Im happy to say he didnt have an issue that I didnt show up and he stored it overnight. Great service!

Review №64

Carl was absolutely amazing, he and his team took amazing care of me. They charged a more than reasonable price and were super friendly, I would come here for not just tires but anything you needed done!

Review №65

I had a coupon for an oil change $24.00. They said my car could only take a more expensive change, which after being charged $75.72, I looked up online that my 2011, 6 cylinder camaro took the conventual oil, not the more expensive oil. The next day I decided to give them a test, and brought my 2013 Rubicon in for the same cheaper oil change, just to see if they pulled the same scam. Well after a 1 1/2 the assistant manager told me that they had broke off 2 lug nut posts, and that I had to pay for it!!!!!!!!! But it wouldnt be that much!!!!! Well again the oil change was supposed to be $24.99, I paid $70.70. This is the biggest rip off Ive ever seen. How is this my fault?

Review №66

My mother recently passed and I was tied up all day with attorneys, insurance, etc and I had to call twice in the same day to change my service time, they were very understanding and very nice. I was going to Kingsport for oil change because of the service I got there...I dont think I will be needing to make that trip anymore.

Review №67

Ive been going here for about two years now.,it will forever be my go to. The people that work here are respectful and always go above and beyond on their work.

Review №68

Great and safe tires! Came in at 4:50 and left at 5:50 with new tires and an alignment! So thankful for their careful inspection of my car and the alignment:). Great people, theyre happy to help!

Review №69

Very good people and very good work. Recommend to anyone.

Review №70

Employees were very friendly and knowledgeable. I called several other businesses to get price quotes and Free Service Tire had the lowest rates. There was no wait time. They also informed me of some other issues with my car that I did not know about previous to my visit. I will definitely recommend them to my friends and family.

Review №71

Called to set an appt, I was put on hold for about fifteen minutes. I had to call back later to get an appt set. However, when I was there, the guy was very respectful, polite, he explained everything step by step. Although he did not have the smoke machine needed to find a gas leak in my vehicle, he took the time to make sure that I understood the process and what the next step was. He even helped me find another shop in the area, that maybe able to help. I would definitely return to them for service.

Review №72

This place got me in so fast and were super nice couldn’t have asked for better service

Review №73

My partner and I have been taking our two cars to Free Service for years now. Honestly, its easy to be reluctant about car service businesses because some arent known for being the most honest places to deal with; thankfully this has NEVER been the case for me. Free Service has always fixed our cars promptly, without issue, and for what I feel is a fair price. Ive mostly dealt with Garrett for my dealings there and I cannot say enough about how kind, professional, and pleasant that he has been to work with and facilitate things. Highly recommend Free Service for any car need you may have.

Review №74

Harold Heavner and staff at Free Service were great and really helpful service was fast and before they did anything gave me the total cost of everything I would definitely recommend them to anyone in the Tri-cities area

Review №75

Quick service and easy to set up appointments. Great place for a quick oil change.

Review №76

Always very pleased with the service! Ive never had a bad experience with these guys.

Review №77

Highly recommended

Review №78

Service was great! Took good care of me today and got me back on the road safely! I would recommend them for all your service needs!!

Review №79

Carl and crew have always taken care of my vehicles. Always professional, friendly and above all honest with me!

Review №80

Super friendly staff!! They got me in as soon as I called! I give this place a 10 out of 10

Review №81

Went there for an oil change because a friend referred me (and gave me a coupon). They were super friendly and answered all of my questions. I love that they offer tire rotation with an oil change as well as top off fluids. They were finished in about 35 minutes. Great experience overall.

Review №82

Staff, specifically Carl, was super nice. Very quick and helpful service!

Review №83

Carl and his team are wonderful. Hands down would recommend. Customer service is on point.

Review №84

I dropped my truck off for routine maintenance and a tire repair in the middle of a very busy day. The team had my truck ready in record time and were extremely helpful and very nice. Excellent 5 star service every time.-Riley

Review №85

I received excellent service for front brakes, pads, and rotors plus an oil change with filter. I have been using this location for many years and I have always had consistent and quality service. I highly recommend this Johnson City location on North Roan Street. The manager, Mike Matthews, was especially helpful and he will take care of you and your car!

Review №86

Quoted me $445 for front rotors and pads change.....and thats after free pads from previous warranty and purchase from them 2 years ago.I literally went 2 miles down the road and got rotors, pads, and labor for $250.Wow.They wanted $195 more, for technically less. And stated it would take 1.5 hours.The guys at the honest shop had them on in 40 minutes, were $195 cheaper, and got a great laugh out of that quote.#ripoffreport

Review №87

I have been screwed over a handful of times in the past by car dealerships and technicians. First time I went here to get an oil change, they told me I needed rear brakes. I said I’d wait on the brakes and as I left, I heard loud squeaking as I slowed down. I thought the mechanic messed with my brakes so that I’d have to spend more money since the sound started right as I left. The manager, Mike, kindly explained how it was dust build up and put the Jeep back on the lift immediately to have the mechanic rid the dust. I have been back twice and both times, Mike has been good at explaining options and prices.Only issue I have is how much I was charged for Spark Plug replacements. They charged me $203.56 - $20.89 per-plug for 4 plugs and $30x4 for labor. I understand labor costs but the plugs sell new at $4 a plug, not $20. So essentially they’re profiting 400% from the product. The average price for this service in Johnson City is about $115.I still plan on using Free Service in the future. I plan on doing more research before I make my visit, and I prefer to speak with Mike about my vehicle.

Review №88

Excellent customer service. Very helpful. Carl is great at the front desk.

Review №89

They are always kind and listen to what you need. Very professional and quality products. Thanks

Review №90

Going back to NH and found front shroud on car hanging down. Mike Matthews, manager.took our car in immediately, and it was fixed in less than 5 minutes. When we asked what we owed , he refused to charge us!!! He turned a stressful situation for us into a great experience. What a wonderful example of southern hospitality. HIGHLY RECOMMENDED!!DDE

Review №91

I received great service for a big brake job and an oil change. They’re very efficient and gave me all the info I needed when they were done. I highly recommend this place. Nice people

Review №92

Awesome service that will explain everything fully to you and work with you to find the best price.

Review №93

Free Service Tire was very helpful in replacing my tire. By the time I got there they had it off the tow truck (my brand new car did not include a spare 🙁) and on the lift. When I gave them the go ahead it only took a few minutes and was much more affordable than I had anticipated. Garrett was especially helpful throughout the process and even helped me get pictures of the damage for my warranty. Thank you all so much.

Review №94

Called about a key lock on my boyfriends wheel! Was told they could definitely help and to bring it down. Upon arrival, they were very professional, quick, knowledgeable, and so helpful! Manager Mike is a great guy, who is genuine and puts his customers first. Definitely will be returning for future services.

Review №95

Great customer service! A special thanks to Carl for providing a coupon.

Review №96

We have used free tire often over the 6 years weve been here in TN. From the first time my husband returned from an oil change, he knew hed found a treasure here in Johnson City TN! They have never failed to provide excellent service at a good price! Garrett is especially good at keeping us informed of progress and once even reported their mechanic found an inexpensive solution to an expensive problem ❤️. Today I was afraid the knock in the engine meant a new engine on small fixed incomes! But Garrett explained the sound we reported was a minor concern to be addressed after our move to FL and not a hazard to our long drive! I watched them handle each customer with the same courtesy, attention and patience!!💜💚🧡

Review №97

Friendly, knowledgeable staff that work quickly! Recommend to all!

Review №98

Went in for a brake replacement and my overall experience was a positive one. Mike and Garrett are very helpful and professional. They communicate with you and let you know exactly whats being done. I brought my vehicle in at 11:00 and received a call that it was done by 2:00. I highly recommend and will be going here from now on for my car needs.

Review №99

Great service and very accommodating with getting an appointment for service for balancing my tires. We had a few issues and were told that we had some bent wheels so we have to order some new wheels to be delivered and they are going to put them on. So far so good!

Review №100

Hit the curb and literally burst two tires on my Infiniti. I called Garret at Free Service Tire and he was friendly and helpful. My car was towed here late at 6:30 pm. They greeted me and Josh and Garrett worked diligently to get the car fixed promptly. They are awesome. Very knowledgeable and professional.Highly recommend this place!!!!

17 Photos
4.7 Rating
  • Address:2006 N Roan St, Johnson City, TN 37601, United States
  • Site:
  • Phone:+1 423-926-4161
  • Tire shop
  • Auto repair shop
  • Oil change service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:Closed
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Oil change:Yes
  • Mechanic:Yes
  • Restroom:Yes
  • Wi-Fi:Yes
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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