Chaparral Buick GMC
3514 Bristol Hwy, Johnson City, TN 37601, United States

Review №1

Great experience. Mike with internet sales was very prompt to send pics and didnt exaggerate about the vehicle. When we arrived, he got us together with Fred Vestal. This guy is one of the best, most honest salespersons that Ive ever dealt with. Both guys are TOP NOTCH & look forward to dealing with then again in the future. Keep up the great work.

Review №2

This is a great place to buy a new or used vehicle. All of the staff was very friendly and helpful without being pushy or overbearing Luke some dealerships Ive been to. After a bad experience at another dealership I stopped to look at a truck Jessica Luedtke came out to help me. I cant say enough good things about her. Shes very kind, polite and willing to help. She will make you feel welcome and comfortable. Within a hour I was leaving in the truck I stopped to look at. Thank you Jessica for all your help! Ill definitely be back when I am in the market to buy again!

Review №3

Wesley Hobbs of the Chaparral GMC I can’t say enough wonderful things about not only this man and his team helped me find a beautiful truck ..I will tell any and everybody to go see these people they made buying my truck very easy and great to work with thank you to the team there I will be back to buy my next truck

Review №4

Great team here. The crew actually cares about others. Its not all just another sale is like family!

Review №5

My husband and I had been on a hunt for the perfect vehicle for a while with no luck. Then one day we meet Jessica at chaparral. She worked lots of magic and made us so comfortable the entire time that we will DEFINITELY be going back to Jessica for any of our future vehicle needs!!

Review №6

Shopping experience was very positive. Wesley did an outstanding job throughout the whole sales experience. Definitely one of the better car shopping experiences that I have been a part of. Wesley was responsive and professional through out the entire process!

Review №7

This was one of the easiest car buying experiences Ive had. I couldnt recommend any dealership more than Chaperral in Johnson City! The staff there were very caring and eager to help when they heard about my cause--I had been raising funds to buy a vehicle for an elderly person in my community whose car was very old, in disrepair and no longer running. They had a REALLY nice clean 04 Escape that I was able to purchase within the price range of funds we had available that met all of the needs on my list.The vehicle was unbelievably nice and the recipient was thrilled to get it!Friendly staff, nice vehicles, great prices! I will look here when I make my next purchase! Thank you!!!

Review №8

The hospitality was expected as with many dealerships I have done business with over the years. What took me by surprise and quite honestly impressed me was, when my truck was finished, I walked outside & walked my vehicle. Not only was it crisp clean the way bought it in but, the tires that were rotated were also clean. Not a fingerprint (have had much worse happen before at dealerships) on them. I then sat inside well, the paper on the floor is pretty standard but, plastic over the steering wheel and several coupons hanging from my rear view mirror!! Made me feel like I was appreciated and they value my return business. Little things like this is what makes the difference.I purchased my truck in Kingsport, as we are new to Tennessee and wasnt aware of a closer GMC dealership to us. Ill continue to have my vehicle serviced here.Thanks a bunch. Ill definitely recommend your dealership for service and, for that matter, for sales also 👍👍👍.

Review №9

No auto dealership has ever impressed us as Chaparral did. From the time we entered the lot until we left with a new GMC, we were treated with respect, patience, and consideration of our thoughts and concerns by all personnel, especially Wesley and his trainee, Chris---very professional young men who represent their employer with high standards. Thank you to all.With appreciation,Allen & Peggy FenderN.C.

Review №10

Was just my first time using Chaparrals to service my GMC and they did a great job. Quality customer service got me in and out quickly. And their prices were great as well

Review №11

We were not really actually looking to buy when we went to chapparal until I found the truck Ive been wanting my whole life and Jessica went above and beyond to help make that happen. The process was very easy n pretty quick for buying a vehicle. She answered every question or concern I had. I highly recommend asking for Jessica when you buy your next car at chapparal Buick in Johnson City.

Review №12

I just bought an awesome F150 from here. My salesman was Jessica who went out of her way the entire time to make me feel welcome and provided more than ample feedback and patients with me and my children’s many questions. As a persons with sales experience I liked the professional but humble approach to helping me and my family find the perfect vehicle. If your looking to buy a vehicle stop by chaparral Buick in Johnson city and ask for Jessica.

Review №13

Absolutely the best car buying experience weve ever had. From the second I contacted Piper I was treated like theyd known me for 20 years. I explained that I would be traveling to Texas soon for my wife to begin cancer treatments, she worked out every detail for us to actually pick up the Yukon on our way through Tennessee. Upon arrival she introduced me to Jessica who assisted us with paperwork. We felt like they rolled out the red carpet for my wife and I. Since then they have not only kept in contact to assure that we are pleased with the vehicle but more importantly to check on my wifes well being. We definitely found life long friends at Chaparral GMC in Johnson City,TN.

Review №14

When negotiating the price I asked for about $350 off of the bottom line, which the salesman wrote down and took to the back for approval from his boss. No joke he came back with a crumpled up piece of paper. The manager had wadded it up like trash. Never been disrespected like that at a used car lot before. To be clear, Im not upset that my offer was refused, but antics like that is something you would expect to see in a high school drama class, not from a grown man doing business. They gave me a temp tag and said they would call once my tag came in the mail. Never heard back from them and called on 29th day. They had the tag, but I guess they didn’t feel like letting me know. I’ll never go back. There are many other places around tri-cities who will treat a customer better.

Review №15

Very professional and made sure all my needs were met. Explained to me what my vehicle needed and gave me a price quote. Made sure all questions were answered.

Review №16

I love this place. They R so helpful and willing to do what it takes to see you satisfied with your buying experience. Jessica Luedtke is so great to work with. Go here for a great deal.

Review №17

Very pleasant experience buying a vehicle. I experienced none of the horror stories you often hear about at other dealers (being pressured into making decisions, taking hours to negotiate a deal, etc.). My salesman was Chris Scalf, who was very professional, responsive, and easy to work with.

Review №18

We had stopped a few weeks ago just to look around and I remembered Jessica greeting us but giving us our space [which we GREATLY appreciated!]. This past Saturday we came back and I jumped at the chance to speak to Jessica again as we were ready to seriously look. Within minutes she had us looking at my husbands dream truck and today we brought it home. She was amazing to work with and we will definitely be back to work with her again when its time for a new to us vehicle in the future. Highly recommend!

Review №19

Don’t waste your time!! This place is a joke! We were out looking at cars and one of there “salesman” came up to us with a lit cigarette and a stained shirt and was very unprofessional so we immediately left but my fiancée really like the vehicle so we decided to give them a second chance and gave them a call, they never even called us back! So we showed back up and asked if there was any negotiation with that specific vehicle if we pay in cash and they tell us they don’t like cash because it doesn’t make them any money so no! So we left to look at the car one more time and was gone about 10 minutes when we went back the sales manager was extremely rude and said “sorry someone came in and realized how good of a deal it was so we sold it” and we were the only people there!!! Please go else where!

Review №20

This is one of the worst experiences in trying to test drive a car. We will be buying a new car in the near future and currently have a GMC Acadia. We wanted to drive a newer model since we love our 2012. I drove an Acadia Denali and really liked it. There was another SLT model without the Denali package and I wanted to look at it too. The salesperson got the key and was showing us inside the car. I asked the difference, they had no clue and could not answer any of my questions. It was about 6:45pm and they close at 7pm. I wanted to drive it for a short distance to see the driving experience difference. They said I don’t think they will let you take it out now. A 5 min drive would have given me all I needed to know. Guess they didn’t want the sale or any of my business if they couldn’t wait for me to take a quick drive. I will be going to another dealership for any future GMC purchases for sure!

Review №21

Wes provided amazing customer service,highly recommend working with him. He works within your price range, and was very respectful. He was straight to the point!! If youre looking for a car Wes is your guy!

Review №22

This was supposed to be a fun experience buying a truck. But that wasn’t the case. The sales person that I got with was very unprofessional and didn’t have a clue on what he was doing. He did not contact me at all after stating he would and said I declined the offer they gave me but that was not true. And the management did nothing about helping me back with the offer I was originally offered. So I will take my business elsewhere. Keep your word and you will sell.And if you look below this is a message a manager named Andrew sent me showing that that just lied below also saying they were in front of them calling me. They also have my email so if they could not get ahold of me it would have been professional to email me stating my number is not working for them.

Review №23

I visited Chaparral last week with no intention to buy anything. I just stopped to see what they had. We walked up to the entrance and were met by Joe Browning. He asked what we were looking for. We said we were considering an SUV. We were driving a like new Ram truck.Joe suggested we look at the GMC Denali. We wanted a smaller vehicle. Joe was very knowledgeable and explained the vehicle to me. We test drove it an the story ends there. We left with a brand new Denali. If you are just looking for a vehicle, or not, stop and see Joe. You will probably leave with one. Joe and the dealership are great.

Review №24

My husband and I had a wonderful buying experience at Chaparral. Wesley was our sales person and Scott was the finance manager. Both gentlemen were wonderful to deal with, as was the finance rep who completed our paperwork. The only reason I am not giving them 4 or 5 stars is due to the misrepresentation of the diesel fill up and detailing that was promised. We got to the dealership late and was not planning to trade that evening. However, we found the perfect truck and it just worked out. The fuel was low the entire time we test drove the truck and they were preparing to close as we were leaving. My husband signed a few papers and we were coming back the following evening to finish signing the finance paperwork. Wes asked us if we “cared to go ahead fill the truck up, bring him the receipt the next evening, and he would get us reimbursed”. So that is what we did. It was $75 for the diesel and $25 for the DEF additive. We brought the receipts and gave them to Wes prior to signing the finance paperwork. The finance manager was off and Wes told us he would get us a check for that the following day. When we spoke to Wes the next day he was “only giving us $25 for the gas receipt since we filled the truck up after we finalized the deal”, which was all wrong. Again, we clarified what we were told the prior day, that the receipts were dated the day before we signed the final paperwork, and the fuel was $75 not $25. I could have “ate” the reimbursement for the DEF additive. I know it seems small but I am a huge stickler for “meaning what you say and doing what you promise”. We love the truck, we are still super impressed with the ease of everything from the time we walked onto the lot thru signing the final paperwork. It is disappointing that we did not get the fuel fill up or truck detailing and I am still waiting to see if they follow thru on the “two service vouchers for maintenance (oil change for the diesel truck). To be honest, I was so frustrated after the phone call with Wes about the fuel receipts I told him to keep the $25 that I didn’t want it. Idk if my husband will drive back up there to get the $25 check and maintenance vouchers or not but I don’t plan on driving 60 miles there and back for it.

Review №25

I think yall done a great job and help me out alot when no one else would and I thank you

Review №26

We were getting our wind shield replaced and went for a walk. Found this place with the best prices weve seen so far. We used the texting codes to look up trucks without the hassle of a sales man. It was a great experience and Ill definitely consider you guys in the near future!

Review №27

Great place great deal. The salesmen Joe Browning was great in helping us find what we wanted and knows the vehicles inside and out. My kids enjoyed his company and he made this a very good experience. I will recommend Chaparral to my friends and family.

Review №28

We went to buy one truck and we ended up being two. Jessica luedtke hepled us and was fantastic, friendly, knowledgeable a true pleasure to work with and part of reason we bought the second car

Review №29

I would like to thank Fred ,Andrew, and sales manager that filled out my paperwork for the experience I had of buying a new GMC truck from chaparral they save me over $2000 of what I could buy a truck in Chattanooga from the GMC dealership. It was like I knew these guysAll my lifeIn all my years of buying vehicles never had a dealership be so honest and care for me as the buying customer.Chaparral GMC is 180 miles away from my home but I would never buy another vehicle unless it was through them that’s how impressed I was and I’m not easily impressed so thank you guys I’ll never forget the experience

Review №30

Quentin, “Q”, was our sales guy when we purchased a new truck last weekend and we couldn’t have asked for better! He was patient with us while we made our decision, answered all of our questions, and made the process so easy. We had a great experience at Chaparral and will definitely go back to see Q for any future Car purchases!

Review №31

I went in an was greeted promptly by Quentin cloud as well I had doubt of being able to get a newer vehicle an he went above an beyond an got me in a car an the wait wasnt long he made sure it fit my budget great man great salesman an I plan on returning an getting his assistance he was on top of it i will be a repeat buyer

Review №32

By far one of best experiences Ive had at a dealer ship. From the salesman Wes and Piper to Manager and owners, a super smooth transaction. Made you feel like family and they actually cared about your experience 💯

Review №33

My visit today at Chaparral Buick GMC was very gratifying and satisfying. The service was excellent and the atmosphere was very very friendly. Id highly recommend to anyone shopping for a car or truck to stop in here and explore the lot. 🙂🙂🙂👍👍👍

Review №34

I drove all the way from Knoxville to buy here. Fred was a huge help, and didnt pressure me to buy anything I didnt want. They had a great selection of vehicles, and Fred helped me find the perfect car for me and my budget. Ill definitely recommend him and this dealership to anyone looking for a no-nonsense car buying experience, and I would be more than happy to buy my next vehicle from here!

Review №35

I contacted the dealer about a Ram 2500. Told the staff that my nephew would be by to look at the truck. I wanted him to look at it before I drove 2 hours to look at the truck. While my nephew was there looking at the truck he face time me. He had the salesman to crank the truck. As the truck sit there running it was making a very loud noise and smoked. The salesman agreed it was loud and they needed to have it looked at. I have contacted the dealership a total of 4 times to see if they have had the truck looked at because I was very interested in it. One week later they still have not had it looked at. You know what you call dealerships like this? Show and blow! I have since found out from some of the locals to be careful buying a used vehicle from this dealer.

Review №36

They sold me a car that was a great deal I havent even drove the car 1500 miles and already $2000 down in repairs. The car has been in and out of the shop more than Ive drove it. I called and asked to speak someone to see if maybe we could work out something on the repairs and was told Well, you bought it as is and theres a reason why someone got rid of it This has been an absolute nightmare. Ill never buy a car from them ever again. The service guys have been very nice, but they can only do so much. The car has been towed twice already. Bought in April... When I bought the car it hadnt been serviced in 16k miles. Do not buy a car here. Please go elsewhere. I dont wish this stress on anyone. Probably gonna just cut my lose and give it away. Its that bad...

Review №37

Went to the body shop for estimate on hail damage repair. They are very friendly, made me feel at ease as soon as I arrived. They were very thorough and explained how the damage would be repaired. Estimate was ready in minutes after they looked our vehicle over, and seemed like a very fair price. Will update after repairs completed.

Review №38

Hands down the absolute best service I have ever had!! I will be going back in the future. Piper has not only the best attitude but goes above and beyond to help you get what you need. Chuck is great. I really enjoyed how he was able to just talk to us like we have been friends forever. They do more in ten minutes than most people do in ten days. The communication with them is great. They really understood my dire need for help with getting into a vehicle today and they made that possible with in just a couple of hours. Theyre like dream team. I wish every experience could be as easy-going smooth and comfortable as they made todays experience. They definitely made a return customer.

Review №39

Always come here to get my car serviced. I can easily and conveniently set an appointment online and just show up. The guys who take care of me are always nice, never met a bad one. The waiting area is comfortable, there’s a spot with a couch, they give you the WiFi password, tv in the sitting room with vending machines, and free coffee. Every experience is always painless and hassle free. I will continue to go back to get my car serviced.

Review №40

Mr. Kennedy, the Warranty Manager, was super helpful and went out of his way to make sure our experience was the best! Mr. Plaster, our direct contact in the service office, did a great job of keeping us informed on the progress of the diagnostic testing and on all potential fixes that would be tried. He also helped us secure a rental car to use while our car was being looked at. Everyone at the Chaparral service office is super friendly and go out of their way take care of you and make sure youre satisfied with the service. We have a GM service dept thats closer to our house that we could use, but we prefer to travel an extra 30 minutes to Chaparral because of the great and friendly service!

Review №41

Great experience here!! No pressure to buy. They do what they can to work with you. Quentin Cloud was awesome!! Very knowledgeable and friendly. I highly recommend to anyone who wants a great experience all the way around!!

Review №42

Awesome time buying my new car! Mike P treated me like family and made the process as easy as possible! Sold me an amazing car for a great price too! Thanks Mike!

Review №43

Jessica Luedtake Was extremely helpful. Everything went very fast and smooth. Had me in the truck I was looking at within 30 minutes and I was driving home in my new truck! I would highly recommend chaparral to anyone looking for a vehicle. Remember to ask for Jessica!

Review №44

Justin Akers was such a pleasure to work with. He helped me and my family get the truck that we wanted and he was very personable. He played with our kids and was very helpful. If we buy another car it will definitely be from these guys.

Review №45

They went ahead and did work on my car that I did not authorize. Then they wanted me to pay almost $1000. They did not call to talk to me about the “extra” work they did. After an hour of back and forth they told me not to come back. I don’t recommend this place.

Review №46

My husband has been thinking about trading his truck in, he found a truck he liked at Chaparrals, so we called and spoke with Piper, she was super friendly and we drove out to see it, the gentleman Joe Browning was the saleman that helped us and I cant tell you how wonderful these people are, they went above and beyond for us! We honestly couldnt have had a better experience! Thank you to all the staff, for everything they done to make this a great experience!!

Review №47

Great experience great dealership! I found a new 2021 Yukon Denali XL on their website and I live almost 1000 miles away from their location. The vehicle that I was looking for was one of only a few available across the nation with the color combinations we were looking for. I called and initially talked to Piper who was extremely nice and helpful. Piper immediately set me up with Andrew. Andrew worked very hard for my business and took care of all of our needs. He had the best price by far that I could find on that particular vehicle. I drove there the very next day once we made a deal and picked up the vehicle. Terry took care of all the paperwork in less than 20 minutes and did a great job. Once I took delivery of the vehicle Andrew set me up with Mike who actually sat down with me in the vehicle and went over every single feature of the vehicle and showed me how to use it. Mike is extremely knowledgeable and takes great pride in his work. This was a great car buying experience and I would gladly do it again.

Review №48

Me and my wife had a great experience with this dealership. I would highly recommend salesman Quentin Cloud that was really helpful with us selecting a used truck. Test drove several and was very pleasant to work with. Thanks Quentin we are enjoying our truck.

Review №49

Great experience. Fred Vestal is the man!

Review №50

The service associates very friendly and explain the service it was done to the vehicle.

Review №51

Bought a Dodge from an incredible salesperson named JessicaI am so happy with the Dodge ram I purchased

Review №52

Joe Browning was great and took time to answer all my questions.Manager was not so great. He acted like I did not know what I was talking about. Thanks for not giving the hard sell which I do not like.

Review №53

Highly recommend Jessica Luedtke she’s great to work with and was so helpful and knowledgeable. Top notch service!

Review №54

Great place to purchase a used or new vehicle. I purchased a truck from them a few days ago and it was the best experience Ive ever had at a dealership. My salesman Fred V. was the best he went above and beyond to help me with my purchase. I actually had an issue getn my truck to start a couple days later, which turned out to be just a bad chip in a key I was tryn to use but he and the staff went all out to help me with the issue and we got it started. This will be the only place I ever go to purchase another vehicle or recommend to anyone. So thanks again Fred and the staff at Chaparral you guys are the best. #Chaparralthebest #FredVistheman.

Review №55

The dealership is smaller than others in the area. However the staff is always very friendly and nice. They are very customer service oriented. Even if you dont buy a car, they thank you and invite you to come back.

Review №56

Bought a truck it immediately had issues and turns out also the mileage on paperwork did not match odometer. They would not void the deal or help me in anyway. Do not buy a vehicle here!!!!

Review №57

Very friendly staff had an easy pleasant experience. Ask for Jessica or Fred when looking for your next car or truck. All the staff are very nice and let you take your time shopping.

Review №58

Fantastic service! They’ve been so helpful. Jessica Luedtke helped us and she was amazing. I highly recommend.

Review №59

Easy to make appointment, always a courteous staff, and quality service.

Review №60

Salesperson Quentin Cloud was very helpful ,spent a lot of time with us explaining all the bells and whistles.

Review №61

Worked with Fred Vestal and Piper Kirk and they were both amazing. Knowledgeable about vehicle, easy to work with and the best personalities to make buying a vehicle a positive experience! Thank you!!

Review №62

Fred the salesman was awesome very friendly and down to earth. He didnt try to force anything on us. Had patients.I would recommend him to anyone .Thanks alot Fred for the sale of the truck to David.

Review №63

Great place to buy a vehicle, Quentin Cloud was very friendly helpful and great to work with. I would recommend anyone looking for a vehicle to check this place out first! Ask for Quentin! Thanks

Review №64

Ethan helped me out a lot. Got me in the car I wanted at a good price. Would recommend this dealership to others.

Review №65

On 3/22 my parents and I stopped in to look for a suv, and were promptly greated by Quentin Cloud. He listened to our needs a showed us a couple different ones after a test drive we decided that day on the one we wanted, mom and I absolutely love our new Buick. Quentin was kind, courteous, and took the time to explain how everything on the car worked. We could never thank him enough.

Review №66

We moved to Tennessee from out west. I cant speak for anything other than the service department, but they have always treated us well. We deal with Kaleb usually and he does everything he can to accommodate. Ill keep my business there.

Review №67

My visit was great. I was kept informed, and the time it took for my service was as expected. I am very pleased.

Review №68

I bought a 2007 GMC truck here a few days ago and had some issues with it. I talk to Norman the sales manager and he took care of me. Sure appreciate that!

Review №69

I bought a new 2021 GMC Terrain Elevation edition from Justin and it was a WONDERFUL experience. We love our new ride!!!

Review №70

This service department doesnt deserve any stars. Please spread the word about how terrible they are so other honest people like myself do not get scammed by them. Unfortunately, I did not read all of the negative reviews before I took my vehicle there. I have a 2009 GMC Acadia and have multiple issues since purchasing. I took to Chaparral because it was jerking & missing and told them it was worse when going up inclines. I also requested they call me with an estimate to fix the JERKING before doing any repairs because I may consider trading it in. Lee called me and told me the jerking was due to a failed purge valve and a stopped up catalytic converter (note: they have already replaced the catalytic converter once on this car). I was told that it would be $1300 to fix this so I agreed to fix. I paid cash and picked my car up, but DIDNT GET A MILE FROM THE DEALERSHIP BEFORE THE CHECK ENGINE LIGHT CAME ON and the car was jerking just as before. Called the dealership and took back. They informed me that they couldnt fix the jerking without replacing the torque converter which would be another $4,000! No where during the conversation of it taking $1300 to fix my car did they mention the transmission. Im sorry, but if you dont know the difference between a transmission issue and a catalytic converter being clogged, you dont need to be repairing vehicles. I asked for them to put my old catalytic converter back on the vehicle and give me some of my money back since that was never the issue, but they refused. I spoke with the manager who was also very unhelpful. I would not be able to sleep at night if this is how I did business! Please dont use them for any of your repair needs!

Review №71

Salesman super nice, wasnt pushy

Review №72

We had a very pleasant experience. Everyone practice social distancing and the dealer showroom was every clean. We felt very comfortable there in these times. They where knowledgeable about the car we wanted. The financial person got the papers filled out in a timely manner. We have been pleased with how easy it is to be able it to talk to someone if we have a question about something on the car. I would highly recommend this dealership if someone is i the market for a vehicle.

Review №73

Great staff that works very hard to help you find what you need. My salesman Quentin Cloud was great. He didn’t try to push me into a loan I couldn’t afford and tried everything possible to find the right vehicle that worked for me and my price range. Absolutely would recommend to anyone looking to buy a car.

Review №74

I took my vehicle in for an oil change and brake pads. i knew my rotors were fine as there was zero warping/vibration on braking.After being quoted $1600 to replace blown rear shocks in addition to $1200 for a full brake overhaul (rotors, pads and fluid) I called another GM dealership that is out of the area but that i have a long standing relationship with. i was quoted $1100 for the shock replacement by the out of area dealership . With a $500 difference in just the shocks, that was a red flag for me so i halted all requested service except for oil change, thankfully. at that time the service tech began spewing outlandish claims of bubbled rotors boiled brake fluid and tried to tell me my brakes were near failure and my vehicle should not be driven as it was unsafe and my brakes were near failure. I wonder if this had anything to do with seeing a car seat in the back??? He also stated that my rotors were bending when i turned my wheel full left/right causing a grinding noise. Bending rotors are definitely a new one for me.He also stated that with both of my rear air shocks blown if i did not change them my compressor would be shot soon (i agreed to this logic) but i asked to hold on this replacement.the next week I took my vehicle to an HONEST dealership (over an hour away) that i worked with when i lived in VA. After inspection by the new dealership my blown air shocks were NOT BLOWN AT ALL but the rubber boot that covers them was cracked... ZERO mechanical issues and air shock replacement was NOT needed. there is a smooth $1600 savedas for my brakes, the rotors were also deemed to be in fine working order and brake pads would be all that is needed at this time. Not sure on the exact savings but I would guess around $1000 based on the other overpriced and unnecessary services closing i was lied to about the condition of my air shocks and brakes in hope that i would spend $2600, needlessly. I have worked with large farm machinery and vehicles in my career and the ignorant claims that were thrown at me are down right offensive. I will NEVER step foot on your property ever again and i will tell everyone i know of the tactics at play in this service department. Shamefull

Review №75

Jessica and the team of Chaparral did a great job at finding me the truck I’ve always wanted!

Review №76

Quick courteous service.

Review №77

Overpriced judgemental help have plenty of money to buy a vehicle but because i had dirty shirt and shorts with flip flops on they acted like i was a outcast at a family reunion never get my business .....l bought a vehicle on Facebook marketplace for 20.000

Review №78

Sold me a bad car I had to have it painted ,the raido only plays sirus xm or cds and i have only had it 4 years

Review №79

Great buying experience Mr Quentin Cloud Was very professional and helpful if you go there talk to him

Review №80

I really think these folks didnt think we had the money to buy what we were asking about. They were wrong.

Review №81

Put us in a car that was out of our budget and has a bad tire didnt tell us interest rate 16.5 % is outrageous! I had decent credit. Liked the people and got us in car same day

Review №82

Fast. Friendly. Technician was great

Review №83

Jessica did a wonderful job helping me find a vehicle that fit my needs

Review №84

Service personnel were great.

Review №85

The staff were very courteous, professional, and knowledgeable. I was very impressed.

Review №86

Went to primarily get an oil change had them check our air conditioner as well. Said we needed to replace our condenser, thought prices were too high. We will look some where else to fix that.

Review №87

Parts for my warranty repair on backorder. This is not the dealerships fault.When I was told the parts were in, I made my appointment and came in, only to be told later that day that GMC changed the fix and that they no longer had the correct parts. It would have been nice to know that before having to arrange a ride to / from the dealership twice and having a day where I didnt have a vehicle, as it took them all day to figure that out.EVERY TIME I called in to see about parts being in, I was told I would receive a call back. I NEVER got a call back. Even with a post-it not sitting on the service counter with all my information, I never got a call back. I ALWAYS had to be the one calling in to see what the update was.Half a year later, I finally got the repairs done. Bringing the truck in, I was told it would be an all day repair and I would be shuttled wherever I wanted to go. Fine. This is 1st thing in the morning.Fast forward to 3pm in the afternoon, and I have heard NOTHING about the status of my repair. I call in, and am told that it will be more time. OK. Would have been nice to know in the 1st place. I sat around all day when I could have been doing things. Get shuttled back, and given a rental car.When I get to dealership, I get something out of my truck, and it is sitting in a bay, looking like NO work has been done to it!!!!!On the 2nd day, at the end of the day, Im called to be told the truck is finally ready, leaving me no time to come get the truck that day.The only saving grace, is that I asked about a better discount on my oil change and tire rotation and was given the service at no cost. This is the ONLY reason you still have me as a customer.This dealership has the WORST COMMUNICATION I have ever experienced!!!!!!I hate writing negative reviews, but having a vehicle is a pretty important thing; and knowing what is happening with your vehicle is very important for planning purposes!!!!!Everyone is real friendly, but communication needs work!!!!!

Review №88


Review №89

Bought a used truck on a Saturday and was assured that the truck was fully inspected MULTIPLE times by their certified body shop. Test drive went well, so I didnt have reason to believe otherwise. Granted our salesman rode with us and instructed us down only backroads and we never exceeded 50 mph. The drive home my truck shook so bad I could barely keep my hand on the steering wheel and felt vibration. Took it back to Chapparal dealership on Monday, and they kept for 2 weeks. They fixed the shaking/vibration, my AC, and other electronics that werent running correctly. I was assured again that they fully inspected it and everything looks great. But the shaking continued so the next day I took it to another dealership who calls me in a couple of hours to say I need a new transmission. Now it runs great. Just not really sure what Chapparals inspections really inspect??

Review №90

It’s a pleasure doing business with a locally owned dealership. We worked with Sam to make the truck purchase happen.

Review №91

There very friendly and took care of my terrain. Thanks for all yall do.

Review №92

Picked out my 2020 Encore online, submitted everything online & Piper had everything ready when we got there. Just had to sign & drive! Price discounts were unbeatable. Buick is beautiful. They made it super easy and fast! Had an excellent experience! ~hillbilly towing

Review №93

I called Chaparral on the phone they had the Truck I was looking for. I gave them my information to get the paperwork rolling. Our price negotiation went smooth we meet on a fair price for both of us. All the paper work and sales process went smooth as silk. Best car buying experience I have had to date. By the way we drove two hours to close this deal.Down to earth staff and great all around people. Thanks Chaparral

Review №94

Didnt fill my truck back up to where it was when I dropped it off, horrible customer service.

Review №95

Justin was very patient and kind helped the process go smoothly.

Review №96

The service staff are always pleasant and we were in and out in less time than expected!

Review №97

Awesome service!!!! Quinten is the best!!! They even brought my truck to me at work.........

Review №98

Went in to look at a old used Ford. Come home with a beautiful 2020 GMC Sierra. Ernest my salesman was amazing... Would not have not got the truck without him.

Review №99

Loved the transportation service your company has. It allowed for me to drop my car off before I went to work n I was driven to work on time. The company even dropped my car off at my job. Thank you very much. I definitely will be back

Review №100

The staff is very friendly and helpful but my only problem is that GM should be more helpful with parts it cost 518.00 dollars for a coolant tank that is insane

71 Photos
3.9 Rating
  • Address:3514 Bristol Hwy, Johnson City, TN 37601, United States
  • Site:
  • Phone:+1 423-282-3871
  • Auto repair shop
  • Car dealer
  • GMC dealer
  • Used car dealer
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:Closed
  • Car rental:Yes
  • Oil change:Yes
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