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Browns Mill Auto/Diesel Tech
3609 N Roan St, Johnson City, TN 37601, United States
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Ca
Review №1

Highly impressed with the gentlemen at this shop. Traveling cross country with two small children and a baby when our vehicle began misfiring and multiple check lights came on. Simply looked up nearby shops and chose them based on reviews. Despite being swamped with work, they performed diagnostic, sent for part, made the repair, and had us back on the road in an hour—all at a reasonable price. Absolutely top notch service in a bind. Highly recommend for anyone in the area.

Ra
Review №2

We thought we should have everything checked b4 road trip. Everything was good, even the alignment. They didnt charge any extra fees and didnt try to scam us. I feel very comfortable and safe with the service we receive at this garage.

Ja
Review №3

What a team!From the get go I knew I was in great hands. They started to work on the car as soon as I dropped it off and called me when they found issues on the walk-around. They kept me in the loop on everything being accomplished before hand and got my Dad’s 86 El Camino running STRONG!Thank you Browns Mill!

Ev
Review №4

My experience with Browns Mill Auto Tech was excellent. I had to set up an appointment about 7 days in advance to schedule when to bring my car in for AC repair. After dropping off the car and describing the situation to them they were able to give me an approximation of when they would think it would be ready but they did say it would be dependent upon what they found. As soon as they did their diagnostics they gave me a call and let me know what they found and how much it would cost me. I really appreciated their transparency in the issues they found and how they always would let me know of the cost before doing the repair work. They also were able to catch that one of my belts was nearly torn off and replaced it. I was glad they caught that as it would have been terrible to deal with it breaking on a long trip. They were able to finish all the repair work for replacing an expansion valve, a belt, and a condenser in about 4-5 hours. I was impressed with how quick the turn around time was and on top of that they offered me a $50 coupon to help lower the cost. The repair work was excellent as my car’s AC has been continuing to work as good as ever now! As someone new to the area I greatly appreciated the professionalism and quality of this business and would recommend Browns Mill Auto Tech to anyone looking for car repair.

ca
Review №5

Called and got an appointment,arrived,the people were very professional and friendly.they done what was needed to repair the problem,they took pics and verified it to me ,they were on my the ball hed it done when said,and at the price they said .the price was reasonable I feel that it was a great experience all around, highly recommend them

Ch
Review №6

When I first moved here I was iffy about choosing a new mechanic however being my first time going to browns mill, I won’t take my truck any place else. The customer service is top notch, they do a great job explaining what needs or doesn’t need to be done. Browns mil will not price gouge you I went in planning to replace both front wheel bearings and they checked both and told me I only needed one which was a nice save for my wallet. Jason is the person I dealt with and I really appreciate how he treats their clients, something I’ve never seen before especially with an auto shop. Overall great experience and great work.

Je
Review №7

Jason and his team helped us out in a time of need. No one wants a breakdown, but it is even worse when you are 400 miles from home. He was forthright and honest and I felt like I had enough information to make a wise decision regarding the repair. You know its hard to feel like you can trust some mechanics, especially when they know youre in a bind - but not this guy! He put us at ease and even offered to drive us to a rental car location if needed to help us out! If I lived in Johnson City, I would DEFINITELY take my business to Browns Mill.P.S. A tow truck driver who carries a Bible on his dash??? Yep, it makes a difference in the comfort level you have climbing up into that cab with your family!!! KUDOS!

Ci
Review №8

Nick was great when he picked me up and towed my car. Sweetest person. Got my Renegade in sooner to check what was going on. Very happy with the service. Would go back, in fact going back this week!!

Pe
Review №9

My car broke down on Thursday and was towed to Browns Mill Auto that evening. They called by noon with estimate & it was ready to pick up by 3 pm... and, at a far reduced cost than what I was expecting!!! It drives better than it has in years too!!!! Definitely will consider using them again...

Br
Review №10

I had called multiple places to see if I could get my car looked at some point last week. I wasn’t in any hurry but every place I called was very rude when I talked to them and they said they doubt they could get me in. So Brian Gong recommended this place and I called. I can’t remember who answered but they were SO nice which meant a lot since I was having a rough week. They were apologetic cause they couldn’t get me in until late in the week but I didn’t even care. They had me in and out in just a few hours on Thursday. I just appreciated how kind they were throughout the process so thank you! I will definitely be coming back here.

Au
Review №11

Mounted tires on my brand new wheels without a single scratch on them, if you have wheels that need tires and are worried about scratching them bring the wheels to them and be worry free. very professional will definitely be coming to them again

B
Review №12

I’ve used various services provided by Browns Mill and I’m pleased with their service! Everyone has always been kind and respectful. I don’t know much about cars but as far as I know the mechanics know what they’re doing. I’ve had my 06 Civic for about 8yrs now and she’s in great condition thanks in part to the folks at Browns Mill :). I don’t live in JC anymore and it will be tough finding a place like Browns Mill 🥺

Le
Review №13

I needed my CV joint replaced and they got me in within 2 days. I dropped it off at 8am and it was done at 10am. My daughter has used them and her experience was excellent. That is why I chose to take my car to them.

Gi
Review №14

If you need a place to trust Browns Mill Automotive is it. I know its hard to find a mechanic you can trust. This place will do a great job in a timely manner great work too.

Sk
Review №15

Very helpful, explained what they would do before they did it, very well priced, and very efficient. Will definitely be coming back. 10/10

Je
Review №16

We are new to the area and heard good things about Browns Mill Auto. I had a mechanic in CA that specialized in Ford diesels and I was told that Browns is that guy here in the Tri-Cities area. My first experience was good and ill be going back.

Ja
Review №17

Replaced the shifter cable for a 2003 50th Anniversary Corvette (Ruby). HANDLEDWITH WHITE GLOVE CARE! This buisness is reliable, cost efficient, respectful, and timely.

Su
Review №18

My husband had a blowout on the interstate this morning and Tony was our tow truck driver. I cant say enough good things about him. He pointed out our usual tire place probably wouldnt have the parts to replace the wheel (it was punctured as well) & he helped us figure out a better option. He was kind and patient and his attitude just made sorting it all out so much easier!

Tj
Review №19

Im an automotive technician for Browns mill auto tech and hands down this is the best place to have your vehicle repaired we take pride in our work and do not half do jobs!!

Em
Review №20

The cheapest I could find anywhere and I called A LOT of places. I needed a tow and a new starter. They had it done in half the time they estimated. Quick service and super friendly and easy to work with! Will definitely keep using in the future!

Za
Review №21

Quick and precise diagnosis, fast and cost effective repair.

An
Review №22

This is the best shop around!! Honest, thorough, trustworthy, and constant communication about my vehicle and what is taking place! I never have to worry about what they are doing, as they do what needs to be done for me to be safe and on the road again as quickly as possible. They would never do things that don’t need to be done on my vehicle. They access the problem, find the parts, and fix it as quickly and economically as they can. Just the best!!

Li
Review №23

This place has GREAT SERVICE. I would highly recommend them. They changed my headlight and did not try and charge me $80 like a competitor did in the area. Matt was very professional and has a five star because of the service he provided! Definitely going back for any car services.

Ju
Review №24

Car towed in due to dead clutch. Was offered several options as to what type of clutch to be placed in the vehicle. Had the car back in a week, would have been faster likely if parts didnt have to be ordered specially. Good service, and communication. Will use again if the time ever arises. Thank you to everyone at Browns Mill.

Ra
Review №25

One day service to install new pads and rotors on all 4 wheels. Very satisfied with results!

Em
Review №26

They did a good diagnostic check on my vehicles symptoms - then helpfully took the time to give a detailed analysis of what was going on, how much different repairs would cost, and even how theyd strategize repairs if it were their car.

Ti
Review №27

This shop is amazing! They sent me a digital inspection of what needed to be repaired on my car, and even explained what repairs needed to be completed first, and which ones could be done later. The mechanics even took the time to explain repairs to me.

Ja
Review №28

I’ve had my vehicles at Browns Mill multiple times. The staff their is very professional and always get the job done right the first time. Never had a bad experience and I’ve been going there for years. Thank you all very much!

Da
Review №29

Good customer service and good service. Nice crew, very customer friendly staff.

Jo
Review №30

I have been using Browns Mill Autotech for nearly 9 years. Customer service and work quality has always been excellent.

Ry
Review №31

Always get my cars to me on time. Always very helpful. Ive never felt like they would charge for something that wasnt done. Never felt like they would recommend unnecessary work. Great group of people. Always helpful. I bring all my vehicles that arent under warranty here. #1 in my book.

Ke
Review №32

Wow. I came in with a problem with the AC and they handled it for free! Very impressed with service. Told me it may be a slow leak but to not worry about payment until they knew what was going on--very practical and fair. They were even grilling hamburgers outside when I came in and offered to feed me--very friendly, fast, professional service. They are my go-to automotive repair in Johnson City--definitely worth a recommendation!

To
Review №33

Excellent service. Very thorough.

Ke
Review №34

Rich is the sweetest and most patient guy I’ve talked to! He answered all of our questions multiple times and gave us the best price we could find in Johnson city. He kept us in the loop the whole time and made sure to ask before any changes to our plan. Would recommend this place in a heartbeat!

Wi
Review №35

Great place very honest and trust worthy. The chevy dealership gave me a list of issues that needed fixing. Browns mill was very honest with me and saved me a ton of money. Very refreshing to find a trust worthy mechanic shop.

Sh
Review №36

They recharged my air conditioning and did an oil change. They are up front about costs and do NOT try to do unnecessary stuff.

Da
Review №37

I was so impressed with the gentleman up front and also the way he kept me updated on the service status of my car. The only suggestion I would have is for you all to put a paper or plastic barrier on the floor mats. My interior is a very light cream and there were several grease streaks on the mat and carpet. Otherwise GREAT WORK!

Du
Review №38

I booked an appointment online, initially. But there was an issue with confirmation. I stopped by the day before appointment, just to confirm.I spoke with Matt. He was able to sort out the issue and get me confirmed for my appointment.He asked me about the issues I was having and also had a tech come out and speak with me.They diagnosed my issue and did a couple other little things.This shop is professional, fast, and offer great value.

Ol
Review №39

Special thanks to Kevin for getting my tires mounted and balanced so quickly. Great service and very professional!

Am
Review №40

These guys are awesome. I took a vehicle to them for a pre-purchase inspection. The car was great and listed at 5800. Since I’ve never bought a car from a dealer before I didn’t really know what I was doing. The mechanic told me to offer 5,000. The dealership agreed to 5100. I saved 700 dollars on a fantastic vehicle! They were supper nice and made the experience worth every penny (which by the way it only cost me 58.00 tax and all). They also took the time to tell me about preventative service on the vehicle. If you want to save money buying a vehicle and learn how to take good care of your new car, you have to go here first!!!

Ta
Review №41

They are great and they work with u and they are nice too

Ma
Review №42

They performed a Pre-Purchase Inspection on my Subaru. Very thorough inspection, reasonable price, and excellent information provided on the car with good pics and description. I would return to this shop without question.

By
Review №43

Finished repairs on vehicle hours ahead of schedule. Friendly and knowledgeable staff. I will return if I need more maintenance

Gi
Review №44

Excellent service. We broke down along the highway & called AAA. Browns Mill towed vehicle & started repair the same day. We were back on the road 24 hours after the break down. Could not be more satisfied.

Me
Review №45

My car broke down out of nowhere and I had zero idea what was wrong. They found the problem and fixed it before I knew it and didn’t charge me an arm and a leg for it!! Very nice and knowledgeable! Will definitely be my new mechanics!

Jo
Review №46

Dependable, decent price, friendly

Ja
Review №47

Great service at a fair price.

Ja
Review №48

Use this place to mount tires on specialty rims

Ke
Review №49

I came in to see what was going on with my break lights. They fixed it within just a couple of minutes at no charge. I have been coming here for almost 8 years and have never been disappointed with the service they provide. They are always willing to go above and beyond for their customers.

Ro
Review №50

Good service pleased with the work that was done on my f250 hourly rate is a bit higher that others but they do good work and I will use them in the future if I need work done

Ma
Review №51

Very nice guy

Em
Review №52

Consistently reliable both towing and repair

J.
Review №53

Over many years, the guys at Browns Mill Auto have worked on several of my vehicles. Both preventive and repairing. I have always been able to count on them.

Al
Review №54

I was pleasantly surprised to find a Service Shop that was so helpful and considerate of our out of town issues. They not only came back with a quick estimate and delivered us to the hotel, but actually worked over to get the truck ready for an early departure the next morning. I cannot say enough about how they were friendly and reasonable and are a credit to the State and area. Thank you for your expediant and quality job!Allan ArtmanOhio

Jo
Review №55

Towing service is great and reasonable. But when it comes to the automotive, they cost double what reputable, comparable other places in town charge. Call these other places “fly by night operations” instead of remaining professional and are rude to customers when they ask for better pricing.

Ap
Review №56

Had my car towed and repaired here through AAA. The staff worked on my vehicle with the same care as a brand new car wouldve gotten. Once the diagnosis was made and estimate approved, the work itself was very prompt. Ill gladly bring my beater back here for future service.

Dy
Review №57

Always professional and easy to contact. Great work, great price, fast turn around. Highly recommend for any automotive needs.

Le
Review №58

It was a pleasure you guys really caring bout taking care of my vehicle if ever need another repair I will call you thank you very much 😀😀

An
Review №59

Great group of people to deal with. Very knowledgeable and always do great work. I don’t bring my vehicles to get worked on anywhere else. A++++ customer service

Je
Review №60

These guys are awesome. They helped get my car out of a ditch thanks to my son with no damage at all. Would definitely recommend and would use again if needed. Very friendly and helpful.

Ge
Review №61

I offered to help a friend with her car problem that she had self diagnosed as a bad catalytic converter. I called several repair shops in the area. Browns Mill Auto was by far the most helpful and professional from the first call to seeing the car through in the same day! Turns out it was a much simpler fix and my friend saved a bunch of money! Many Thanks to Richard and his team!

So
Review №62

Had them install a performance turbo back exhaust on my personal car. They completed the job very quickly and professionally. Will be using them exclusively on our work vehicles.

Ga
Review №63

I had some a/c work done they did a great job and got my car out that day even after having to wait on parts from Knoxville.

Dy
Review №64

This was my first time using Browns Mill and I will definitely return in the future due to great communication, affordable service, and a quick turn around time. Thanks for the help

Ni
Review №65

Excellent, fast, dependable work with very friendly service!

Ki
Review №66

This is an auto shop that I trust. Whenever I got a repairment recommendation from the dealership, I always get an opinion on pricing and whether I really need it. I would recommend this shop to anyone if a simple oil change or a big repair is needed. They also have coupons, which I love.

Na
Review №67

Had vehicle towed there that died while driving.Got estimate that was way beyond what I can pay for repairs.Went to shop to pay for diagnostics and a tow home.Discovered when the vehicle was dropped off that it would start and drive. Was not told prior to the tow. I guess they did not consider me capable of making my own choices about whether to have the vehicle towed home or save the $ and drive it home.

Ad
Review №68

I was at my whits end trying to diagnose a problem with my diesel truck. Finally had it taken to the guys here...they are fantastic Rich was very knowledgeable and kept me in the loop with the progress. My mechanic was Neil...I will just say that I have found my mechanic for life. This guy knows his stuff...thank you all for everything and I recommend to everyone

Ze
Review №69

So far so good. Friendly and down to earth. Recent oil change. Will be back.

Co
Review №70

My truck broke down on 26 called and had it towed to my house in bluff city in an hour. Great guys professional, timly and knowledgeable.

Wi
Review №71

Excellent service! Called because of car trouble on our road trip and even though it was Friday before Labor Day weekend they found a time to assess our problem!

Te
Review №72

My daughters car broke down off the interstate and I drove immediately to where she was to wait with her for the tow... the tow truck guys were awesome!!! Easy to talk to and work with..I was very thankful for them that night.. they felt like it was the transmission but towed her to Browns mill shop.. they called early morning and were able to concur on the transmission diagnosis.. we decided due to mileage on the car not to have it fixed but we will definitely call Browns Mill Towing and/or Service in the future!!!! Thanks from the bottom of my heart to the 2 gentlemen that picked us up !!!

an
Review №73

Great service; will be a return customer!

Pa
Review №74

Very professional and well run. Quality service on my wifes Camaro and having the breaks and rotors done. We will be back. Highly recommend. Thanks Rich.

Ti
Review №75

Excellent and professional customer service! Had my car in and out very quickly for a brake job. Found my new mechanics!

Ta
Review №76

Nice people. Did an excellent job in excellent time.

Je
Review №77

Brows Mill Auto Tech does excellent work at reasonable prices and I would be happy to recommend them to anyone. They are very trustworthy and thorough but do not push unnecessary repairs. They always leave it up to the customer to decide what they want to do without being pushy like dealerships can be.

Ha
Review №78

Great guys. Very professional and get the job done in a timely manner.

SG
Review №79

This is an Honest Safe and Reputable towing company, your vehicle and property will be properly cared for. I was very impressed with their prices, they were actually much lower then I expected. The gentlemen that towed my vehicle were friendly and professional.

Aa
Review №80

Very knowledgeable and friendly staff. Professional work at a very reasonable price! They will get all of my work in the future.

Wi
Review №81

My family and I have always had are cars towed and repaired by these guys and they are just awesome! I have nothing bad to say about any experience Ive ever had with them. Theyre friendly, well versed in what they do, and genuinely care about customer satisfaction and making sure the job is done well; I drive for a living and knowing BM has my back is a good feeling. Great mechanics at a great price.

La
Review №82

I broke down near here about 300 miles from home, they were nice about the whole ordeal and very professional and knowledge. They worked with me on getting it taken care of and and making sure not to break the bank. Great staff, very friendly.

An
Review №83

Honest and friendly shop. Took my 2012 Mitsubishi Eclipse there for an overall check, oil change and rattle noise under the car. I suspected it was from the heat shield. This was confirmed from their inspection and part was removed. It is nice to go to a shop that is honest and does not perform unnecessary work. Car was ready as requested and charges were fair and reasonable. We will take my car back for future work and will also take my boyfriends vehicle there. Very pleased with the experience I had with this shop!

Re
Review №84

The driver that towed my truck in was extremely kind professional. The personal at the facility was also professional.

me
Review №85

Brought in some expensive wheels to have my tires mounted onto. Did a great job with no issues at all. If your looking for a place to take care of your wheels without the worry of scratching or messing them up, these are the guys!!

De
Review №86

Received personal friendly care and appreciated the digital videos, service was quick with response and overall am very satisfied. I will be a lifelong return customer, thank you for taking care of my car.

St
Review №87

Poor diagnostic..lack of integrity...non satisfactory..they could not fix they claimed..yet another shop found the problem and repaired it..

An
Review №88

Browns Mill was WONDERFUL to us! We are from Pittsburgh, and lost all the lugnuts on our pop up camper tire while on the highway! They came right out, got the camper towed to their shop, and were so kind about us leaving it there until we had time to return to pick it up! They replaced all the lugnuts on BOTH tires for us, and made sure that we would be safe for our next adventure! Thank you, guys!!!!! They were honest, and didn’t take advantage of us in a bad situation!

Ro
Review №89

We were traveling and broke down with a trailer. We called Browns Mill and they picked up our trailer and helped us get a uhaul to continue. They kept us updated on the trailer and there service was good and honest. Highly recommend.

Do
Review №90

I highly recommend your service. Your employees are nice and pleasant. Glad to know your young man that moved my jeep is a believer. Thank you. Dottie

Lu
Review №91

Worst experience Ive had with a shop. Do not recommend them at all. And I will no longer do business with them. Manager seems to get angry easy when asked certain questions.

JO
Review №92

I was visiting from out of state and had an unexpected mechanical problem that needed immediate repair since I was leaving in 2 days. They were very busy and didnt even have room for my repair. Knowing my situation they literally squeezed me in the next morning and had me fixed in less than 24 hours! I cannot say enough good things about Browns! They saved my trip!

He
Review №93

Billy Kirk here, THANK YOU RICH!! YOU AND ALAN DID AN EXCELLENT JOB ON MY CAR! I HONESTLY THOUGHT THERE WAS NO HOPE FOR IT!! RUNS REAL GOOD!! 👍👍🎆🎆💪💪

Mi
Review №94

Great service and excellent value

ja
Review №95

These guys were very helpful and both my vehicles were well taken care of and will definitly have my vehicle serviced there in the future.

La
Review №96

Affordable Quality Work

Ju
Review №97

They estimated that my car would take up to a week to fix and it only took them 3 days (including a Sunday). They also charged me a very reasonable price! If you’re ever in a tight spot, this is the place to go.

Ol
Review №98

These guys were really helpful, making sure to talk me and my dad fully through what was wrong with my car, even when they were very busy throughout a couple weeks of snow. Price was fair, and they did all they could to keep cost low. Its only been a couple of days, but my car is running smoothly once again! Nice guys, low cost, great service - doesnt get better!

Ro
Review №99

I always get towed by Browns Mill through AAA. Last night, Tony came out to tow me. He told me what the problem probably was and even took a photo to show me. He made a point of telling me that he isnt a mechanic, but basedon his experience, he was pretty sure what the issue was. He was exactly right! I was just going to have the car towed home last night, but he reminded me I only get 4 AAA calls per year and said hed be happy to take it somewhere else for me. I opted to have it towed to a nearby dealership service center. I called them this morning to let them know why my car was there, but Tony had already handled that too! He left a detailed note with keys explaining what the issue seemed to be and included me phone number! Thanks for everything, Tony! You made that so much easier for me!I would have given 5 stars, but I had to wait an hour and a half, which is not usually the case, but it was after hours and is understandable.

Jx
Review №100

My step-son has a 2004 Avalon. The car was having problems with the windshield wipers (they wouldnt move at all). I took it to the local dealership -- they told me it needed a new wiper motor and they gave me an estimate of around $910. I thought this a bit suspicious since I had this same car in the dealership shop about 2 months prior with problems with the steering column, and the cost was $923.I took it to Browns Mill Auto Tech. They fixed it and it only cost $120. In the last 3-4 years, I have probably spent well over $5,000 at the dealership for 2 cars. No mas.BTW, the repair was over 2 weeks ago, and the wipers are working just fine. Thanks again.

Information
11 Photos
100 Comments
4.8 Rating
  • Address:3609 N Roan St, Johnson City, TN 37601, United States
  • Site:http://brownsmillauto.com/
  • Phone:+1 423-282-2642
Categories
  • Auto repair shop
  • Car repair and maintenance
  • Diesel engine repair service
  • Oil change service
  • Towing service
  • Truck repair shop
Working hours
  • Monday:8AM–5:30PM
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:Closed
  • Sunday:Closed
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