Smart Auto
3001 Bristol Hwy, Johnson City, TN 37601, United States

Review №1

Shelly made for a very smooth and very quick car buying experience!Highly recommend

Review №2

Tyler was great and I appreciate the way he handled business. He did really great job explaining everything in detail and didnt leave anything out about our purchase of the vehicle. Thanks again Tyler, and smart auto.

Review №3

Anyone needing a good used car with our without credit problems, this is the place to go. They stand behind their cars. You get a two year, 24,000 mile warranty. Any service issues they will fix it. Made buying a car so easy. I will definitely be back to but my next used car. Super friendly and will explain any questions you have.

Review №4

This place is simply amazing. It was so easy to apply and get approved. The sales Associate was so kind and very polite. Thank you Smart Auto of Johnson City Tennessee. And thank you Tyler. You were amazing.

Review №5

Do not ever purchase from these crooks and con-artist. They will rip you off completely and do so illegally and as dirty as possible. I was charged for months of past due monthly amounts even after no longer having the car I bought. If you still decide to use them, have a really good lawyer handy. And I say again......BEWARE this place.

Review №6

We purchased a car from “smart auto” now know as “fishtail financial” and will NEVER recommend this place to anyone especially any young new drivers or any elderly, these people take advantage of any and everyone they possibly can, Between the amount charged for poor quality vehicles and the ILLEGAL FINANCE CHARGES I’m not sure why they are still in business, please educate yourself on your Tennessee consumer laws and consumer rights !!!!!! I would hate for someone to be swindled buy this group of con-artist the way we were.(I would give negative stars)

Review №7

The staff is super friendly and very helpful. Go me in my new car with no issues! Go see Tyler and let him help you out too!

Review №8

Smart auto hands down 100% They went out of there way to make sure I was happy

Review №9

Tyler helped me every step of the way and explained everything to me to make sure I understood completely. I couldn’t be more satisfied with the vehicle I purchased today and I love it!! I left as a happy customer. I’m glad to be a customer @ Smart Auto!!!

Review №10

The only reason Im giving 5 stars is they got good people kind and awsome but when it come to their cars not so good I got a 2013 chevy Cruze only not even two weeks in yet and its already got problems. Valve cover gasket and catalac converters are already bad then my car wouldnt start cause it said service theft system.

Review №11

I wouldnt trust them at all. They will sale you overpriced junk by dishonest people that have no respect for their own children or let alone you. Tammy in the title department threw her children away for my fiance even after he pushed her children away his daughter took her job and her husband/. My fiance is at my house all day while shes at work, she is snobby arragant and is known for stealing money.

Review №12

I bought my Honda here on September 25 of 2021 and Tyler is the one that helped me and took care of me . He was really great and made the process really easy for me. Overall a great experience. Thanks Tyler !!

Review №13

Absolutely loved having Shellys assistance in finalizing all of the details needed to drive away with the car we came to see today! She made sure we made all the right decisions, AND added bonus for me, she made great conversations throughout the process that changed my dads attitude by the time we were ready to go! Shes a winner and a keeper in my book! Ill send anyone looking for a car to her!

Review №14

Great place to get a car very friendly staff. Tyler and shelly were amazing highly recommend. And she also gave me a free cigarette.

Review №15

Great guy. Made us feel better about getting a vehicle because we were iffy and didn’t think we could get a new one without a lot of hassle. He made it quick and easy. In and out with a new car in no time at all. Great sales man. Easiest and least painful deal we’ve ever made. Highly recommended for anyone.

Review №16


Review №17

I want to give a big thanks to Shelly @ smart auto you are so nice and helpful you did a awesome job again thank you...we are very happy consumers....thank you Shelly

Review №18

Shelly was absolutely amazing from the time we made contact via email/text, until the purchase of my vehicle. This was one of the most simple, and fastest car buying experience I have ever had. There were no surprises, and I was very pleased with my service that I received. Shelly is absolutely amazing to deal with!

Review №19

Walked into the dealership today and walked out with a nice ride. Tyler Bachman was an awesome guy to work with. Was able to get things done very quickly and was on top of 3 customers at once buying cars. Was a great experience

Review №20

Shelly was amazing!! It was the fastest car buying experience ever!! They made sure I could afford what I was getting! Very friendly!! Loved every second of it!

Review №21

Wonderful place to shop for a vehicle..Best customer service...Never in my life have I had as easy process in getting a car I have more trouble getting Macdonalds getting my order right than I had getting a car from here. They are very understanding and helpful..I would highly recommend Smart Auto to anyone looking for vehicle...If you stop in see SHELLY FAIR she will take care of your vehicle needs, if I could give more than five stars to her I would... best service, easy, and headache free in getting a vehicle

Review №22

Got me in and out with a $500 down payment on a very nice, newer car. My girlfriend and I are in love with this car. Thank you so much Tyler!! Smart Auto in Johnson City TN is the only way to go.

Review №23

Absolutely amazing my mom has got vehicles thru them for a while now and they have done amazing Shelly and mike are the best. If anyone is in need of a vehicle I highly recommend them. Simply amazing and easy process.

Review №24

Shelly was great to purchase a vehicle from. She always answered any questions before, during, and after the sale. Also answered every text, email, or phone call. We will definitely do business with Shelly/smart auto again.

Review №25

Shelly is AMAZING!!!! I’ve been waiting and looking all over for the perfect vehicle for me and with payments I can afford. Shelly stayed in touch updating me every time new inventory came in. She truly did find what I have been looking for and I couldn’t be more thankful!!! If you want an amazing car buying experience go see Shelly, I promise she will take amazing care of you.

Review №26

Very nice people. Tyler was awesome to work with. In a matter of hours he had us driving off the lot in a new car. He was very professional and kind and answered all of our questions. I would 100% recommend Tyler and Smart Auto to my friends and family!!!

Review №27

Easy experience, very straight forward. Can get you in and out pretty fast. Shelly is awesome!

Review №28

Tayler went above and beyond to get me on the road.I’m not like you’re average car buyer .. I had to do most everything over the phone and I highly recommend smart auto for any type of car needs

Review №29

Shelly was great! This was the most easiest, painless, smoothest car buying transaction I’ve ever experienced. Plus the warranties on your new/used car purchase is out of this world. Smart Auto is Highly recommended!! You will not be disappointed! I love my new Acura MDX!!!

Review №30

These people want to get you into a car. Friendly and ready to assist. Shelly was very helpful from the start. It was a much smoother experience than I expected when purchasing a new vehicle. Definitely recommend you give them a shot if in the market for a vehicle.

Review №31

Shelly at smart auto is the best and very easy to work with (: everyone needs to go see her thanks so much for helping us get into a nice care

Review №32

Smart Auto was an amazing experience! Tyler helped me through a very easy process and gave me piece of mind that I was working with professionals! Yall are the best!

Review №33

Tyler was the absolute best. He attended to all my needs. Process was quick and easy and would definitely recommend to anyone..

Review №34

We talked with Shelly she was amazing she helped us find a car big enough for us and our boys thank you so much Shelly

Review №35

I have never had a more pleasant, seamless and fast car purchasing experience, than the one I had with Tyler at Smart Auto. I called ahead of time to find out the requirements, submitted an application and was pre-approved before I went to the lot. I bought in the necessary paper work, test drove two of the 4 cars I was approved for and came back the next morning to finish the deal. Tyler was very VERY through in explaining everything to me, answered any and all questions I had and was just overall one of the nicest car salesmen Ive ever encountered. They will work with you, no matter if your credit is awesome, fair or terrible which was such a relief to me! Not to mention, making payments on time will report to the credit bureaus to help rebuild not so great credit! No pushy car salesman, or spending HOURS waiting to get approved, I would 100% recommend Tyler and the wonderful people at Smart Auto if you are looking for a reliable, affordable vehicle, please dont hesitate to give Tyler a ring and he will do whatever he can to get you in something nice!! Truly an amazing, pleasant experience!!!

Review №36

Awesome service and very helpful people. Thankful for the people that helped us tonight

Review №37

I want to thank say thank you so much to Shelly for doing everything in her might and and going above and Beyond time to get me a vehicle the same day 100% excellent service 100% all around amazing place thank you Shelly for doing all youve done Im very grateful Smart Auto helps people like me to have something nice for once

Review №38

Shelly is the absolute best shes helped me through this process twice now

Review №39

Shelly Fair is amazing and very very nice and professional. My first time buying a car and they made it a great experience I would recommend Smart Auto to everyone and anyone needing a dependable and affordable car.

Review №40

I was interested in a vehicle from SmartAuto I saw online so I sent an inquiry. The very next morning Shelly Fair contacted me with a pre-approval on financing. When I visited the dealership, I test drove it, loved it, and was on my home in under 2 hours from the time I arrived. The added bonus is they include a 2 year dealer warranty! If you are looking for a new-to-you vehicle, dont have a massive down payment or perfect credit, Shelly will help get you into a good vehicle.

Review №41

Tyler is an amazing sales person and done an amazing job with me getting my car. It was quick and easy. And he answered all my question. He is so friendly. Deserves a raise!

Review №42

Shelly was absolutely amazing! From the time we called up until leaving the dealer she was upfront and VERY helpful with the entire process. She answered everything and was just an absolute sweetheart. Hands down best experience thus far at a car dealership.

Review №43

This was the quickest and easiest dealership I have ever dealt with! They were all so kind and genuine! Shelly was awesome to work with and really took the time to make sure I got the vehicle I wanted, even though I don’t have the greatest of credit! Thank you Shelly and the rest of the Smart Auto team!

Review №44

I love this place. Tyler was a very good sales rep and really know what he is talking about when it comes to the loans and the process of well everything to do. He even helped me get most of everything done b4 I even drove there to make things faster. The financing process is easy affordable and flexible even with 0 to bad credit. And also they have warranty on vehicles so no more buying a cap vehicle and it breaking down and coming out ur pocket.

Review №45

If you need a good vehicle and I mean a GOOD vehicle, no just something to get hopefully get you from point A to point B, go see Shelly Fair at Smart Auto in Johnson City. She will work with you, is very personable, and easy to talk to. And she will not BS you. I highly recommend Smart Auto and especially Shelly. Go see for yourself!! You wont be disappointed!

Review №46

So thankful for Tyler at Smart Auto!! He was so helpful and took the time to get me into a car that I love!! You can tell he actually wants to get you in a reliable car that fits you and your budget!!

Review №47

Tyler at smart auto was amazing. Helped me get into a very nice car. Thanks.

Review №48

I called about 2 months ago but was scared to go I finally went and guess what it was the best experience I ever had no pressure at all I got to choose what I wanted and Shelley was the best I will go back!!!!!!

Review №49

Shelly was amazing! She helped me so much . Would recommend to everyone!

Review №50

Shelly Fair was an excellent sales representative for Smart Auto. She helped us to get a bigger vehicle for our family of 7.. We thank you Shelly Fair for your support and help and all your kindness and generosity in us evolving to have a ride much more comfortable and safe for our family. Ty So MuchThe Hancock Family

Review №51

I wished I could give more than 5. 10/10 recommend. After to going multiple other dealerships and getting turned down. I contacted Tyler and he got me approved immediately!!! And got me exactly what I was looking for,Even gave me a gas card when I left!! Go see him if you have been turned down everywhere else. Again thanks Tyler!!!

Review №52

Kudos!!!!…Tyler and Shelly …you guys are ROCKIN’ Smart Auto… should come to DFW Texas and show em how it’s done, or at least make it possible for Texans to purchase one of your vehicles!

Review №53

Absolutely amazing people to work and deal with and I would definitely recommend Shelly and the rest of the group to anyone as far as looking to buy a nice decent car

Review №54

Shelly is the! I have terrible credit and she managed to help me get into a 2016 Hyundai!!! The nicest and newest vehicle I’ve ever had. Thank you so much for the help! Y’all rock!

Review №55

Tyler was really wonderful he was very polite, I had went looking around for a new car before I stopped there and he made me feel so welcome and I’m very happy with the purchase that was made yesterday I will be sending some people and staying with that car company

Review №56

Tyler was very helpful and informative!! Made the stressful experience of trying to get a new car painless and easy! 10/10 if you go to smart auto go see Tyler!!

Review №57

Shelly went above and beyond to help us in any way to get the car we wanted. Thank you for being so nice and for all your hard work. Will definitely reccomend.

Review №58

Shelly was the best of the best highly recommend her when you go! Jsut got everything done so fast and easy.

Review №59

My daughter Kelsey Sproles purchased a 2014 Subaru Forrester from Shelly Fair. Best car buying experience ever. Shelly made in an enjoyable event as it should be. Excellent salesman and most importantly an excellent person. We can’t as a family say enough. Thank you Shelly!!!

Review №60

Shelly is awesome if you need a car and dont have very good credit this is the place she very helpful from the time on the time I left in a nice VW Passat if I could give more then 5 stars I would

Review №61

Tyler made my 1st experience at Smart Auto great. He didnt pressure my husband and I at all while we were there. He made us feel welcome. I will recommend my family and friends to him. Thank you Tyler for helping me in getting into my Honda Pilot !!!!

Review №62

Wouldnt even take the time to look up a price for a vehicle. Also wouldnt even talk to me about buying bc I had cash. What a weird way to do business

Review №63

Best car buying experience I’ve ever had. Easy credit app process and low payments! Shelly was a wonderful salesperson. Easy process and knowledgeable staff.

Review №64

Tyler You Rock!Thanks So Much Great Customer Service!

Review №65

The salesperson Tyler is an awesome salesperson I would recommend if anybody is needing a vehicle to go visit smart auto they are friendly and they will work to help u get in a vehicle.

Review №66

Shelly is super great!. She and the rest of the crew made my girlfriend and I feel important. They work with us very well and had us a car in just a short time after coming in. Thank you all very much again. Your the best. If you need a new ride that you wont have to worry about. Go see Shelly and the guys at Smart Auto!

Review №67

Tyler was very helpful and honest from the start had a pretty good choice of vehicles to choose from

Review №68

I have to say that Tyler made the purchase so much easier. Extremely knowledgeable. Very patient and and explained each process completely.Tyler is without a doubt is an asset to the Smart Auto TeamThank you very much Tyler I do appreciate your professionalism.Robert Boulay

Review №69

Tyler was very helpful with our process! I highly recommend him when you go to Smart Auto.

Review №70

I wish I could give more than 5 stars! Shelly was AMAZING. She took us step by step through the process, and got us on the road with a awesome SUV!! They make it super easy and stress free. Thank you smart auto! Anyone looking for a car stop definitely shop here first :)

Review №71

Shelly was the best at smart auto she help me with my Chevy trailblazer 2004 thank you Shelly for all your help

Review №72

Had a excellent experience with them . Shelley is a amazing salesman they need more people like that around

Review №73

One of the better places to go buy here pay here several cars to choose from

Review №74

They went above and beyond for my husband and myself. They made us feel very comfortable and gave us a number of variety of vehicles to choose from. Tyler, the sales rep that we worked with, was extremely professional and encouraging and went over the moon from us. We will definitely be buying from them again in the future.

Review №75

My husband and I purchased a car. We seperated. I was making the payments as my income had changed and during a pandemic. I called them to refinance. I called them to change the date of my payment. They refused to work with me. I was 2 weeks behind on my payment because I was waiting on my paycheck and just took the car to be serviced, at smart auto, and they repoed the car. 2 weeks! And then recieved a letter dated the day after repo to pay the entire amount owed. If you must purchase a car from this lot, God forbid life happens to you and you get behind on 1 payment. They dont even wait to report it to credit. Rip offs!

Review №76

Tyler is awesome!! Got me in a great car ! Definitely recommend smart auto and talk to Tyler he’s a great guy!! Very trustworthy!

Review №77

My husband and I bought a car from Smart Auto. we were 2 weeks behind because my husband got sick. I was at work when they repoed the car. Got a letter today saying they needed the full amount for us to get the car back. Bunch of scam artists

Review №78

All I can say, easy, and kind. I would say one of the best experiences Ive had buying a car. Tyler, Shelly and Misty made everything easy!!!! Definitely go check them out in Johnson City TN. Great group of people and tell the Jennifer Barlow sent you!!!!!!!!

Review №79

Shelly and the crew were great!! I love my new to me ride. It was super easy and hassle free. Everyone was extremely nice and helpful. We appreciate and thank you.

Review №80

Tyler Bachman was incredibly helpful and he made sure that I got into the right vehicle. Also, explained everything thoroughly and letting me know my options. I definitely recommend SmartAuto to anyone that needs a vehicle and also wants to build their credit while making payments! I wish I had known about SmartAuto sooner! Such a wonderful and friendly staff and I couldn’t have asked for better! My vehicle is running smoothly and their vehicle are backed with a 2-year warranty! It’s just amazing and I can’t thank Tyler and the entire staff at SmartAuto enough!

Review №81

This place is absolutely amazing , especially Tyler he helped me out so much whenever no other car dealership would ! they are such great place to get a car from and so helpful and friendly

Review №82

My experience with Shelly was amazing. They work extremely quick, very pleasant and patient. I truly appreciate you guys! I would recommend to friends.

Review №83

I wanna give a very big shout to Shelly from smart auto in JC ..she was very nice and helpful to me and my husband in buying our I recommend that every check them out and go see miss Shelly at smart auto ..they work with you on trying to get you a car ..we love our new Kia soul ..thanks again miss Shelly you rock

Review №84

Tyler was amazing,and helped me find the car of my dreams and my husband and I love our toyota avalon. so make sure you go see Tyler at safe auto

Review №85

I had a great experience with smart auto!! I went in they were so friendly got me the car I wanted. Was in n out in under 2 hrs.. Go see Tyler he is top notch!!! Thank you so much smart auto!!!!

Review №86

I was so please with the service I received today! Everyone was very friendly and I just loved working with Shelly, she’s the best! I am so happy with my purchase and the customer service I received!

Review №87

I had the most pleasant experience purchasing my new Honda Pilot with the help from Shelly ! She was so pleasant, down to earth and helpful !!! She even assisted me with getting an affordable insurance policy. She really went above and beyond her job duties to assist me with my purchase. I couldnt have asked for a more pleasant experience. So everybody go talk to Shelly, she will fix you right up with a safe and reliable car, suv, or truck.

Review №88

Shelly helped me get my new car. She was amazing! She was very helpful and even though they were extremely busy while I was there she made sure to make me feel important. If anyone is looking for a vehicle then go to smart auto in Johnson city and ask for Shelly. I am very happy with my new car. Thank you Shelly and smart auto you have changed my life!

Review №89

Shelly from Smart Auto made my experience of getting a new car, amazing. She always responded quickly when i would text or call about getting a vehicle and was always super friendly and very knowledgeable. She made getting a new car a breeze! I would absolutely recommend anyone who is needing a good dependable nice looking vehicle to go see Shelly at Smart Auto!! Great Cars and Better People!! :) P.S. Shelly, youre a life savor!! Thank you for Everything!

Review №90

Tyler was amazing! He was knowledgeable, friendly, polite & extremely helpful!

Review №91

Not gonna lie the pricing is a little high (worth it tho tbh I just dont like spending money). But the customer service and overall experience was amazing. Super easy process. In and out in like 2 hours (thats paperwork, test drive, and in general just walking around looking at the vehicles before deciding).Shout out to Tyler who was awesome the entire time! Thank you!

Review №92

Tyler was very friendly and helpful .he took very good care of us and got me in a 2013 Chevy sonic

Review №93

Highly recommend going here if youre looking for a new car. Everyone here is super nice and helpful. Shelly helped me pick out a car I could afford and made the whole experience simple, quick, and stress free. They also have warranties on their cars, so no need to worry about your car having issues a couple months down the road.

Review №94

Thank you to everyone as smart Auto I was treated so kind today I walked in it was fast it was quick they were understanding they took the time to explain things to me didnt make me feel like I was just a number I was felt like that Ive never had an experience like this before and Ive bought a lot of cars in my lifetime I definitely most definitely would suggest going there to buy a car because youre treated like a human thank you guys for everything

Review №95

Went today and only had about $300 to put down and ended up getting a 2010 Ford Escape and they were very helpful and understanding and helped us get a car we really liked and needed. So as of right now Smart Auto the #1 place I would recommend to get a used car. Def worth it and great, nice people like Shelly will take care of you!

Review №96

We had a great experience today. Shelly was our salesperson and she was very courteous and helpful. No one was pushy and overall it was a fast experience for purchasing a car. Was pleasantly surprised that they put $250 towards the down payment on the car. Robbie was very friendly and explained all the details of the purchase so there was no confusion. Ive read a few people say the cars are overpriced, but Im not sure what people expect when you have less than perfect credit and they do not require large down payments. I was also again pleasantly surprised to get a $20 gas card on my way out the door. I recommend anyone in need of a good reliable car to give them a shot.

Review №97

I had bought my first vehicle today, without the help of a man, or anyone for that matter and i had the MOST WONDERFUL experience with an employee frim the Smart Auto in Johnson City, her name is Shelly. She never gave up until she was able to put my own keys in my hand. I felt so comfortable everytime i stepped foot in this store. Again i would recommend Sherry, from Smart Auto to ANYONE!

Review №98

Shelly was my sales person and she was fantastic! I have purchased 2 vehicles from her now and she made it very easy. She provided excellent customer service while being very helpful and straight to the point. I highly recommend asking for Shelly if you are looking to purchase a vehicle here.

Review №99

Was a very pleasant experience from the time I received a call to come in an talk to the time i left with a vehicle. Shelly was fantastic had me in an out in no time in a nice car with little down an hardly what Id call ok credit. All in all great experience would recommend to just about anyone I know. thanks again shelly!!!!

Review №100

Tyler was awesome. He was very informative and was also very helpful

52 Photos
4.4 Rating
  • Address:3001 Bristol Hwy, Johnson City, TN 37601, United States
  • Site:
  • Phone:+1 423-434-0800
  • Auto body shop
  • Used car dealer
  • Auto repair shop
  • Auto tune up service
  • Car dealer
Working hours
  • Monday:10AM–6PM
  • Tuesday:Closed
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
  • Oil change:Yes
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