We had a great experience with geek squad. Lance was especially helpful. He mounted 3 TVs. One above a fireplace that was a little tricky due to stone work. I would definitely would recommend them. Very professional.

Im not happy with the service I received. First, 4 weeks ago, I took my laptop in for repair. I had to pay 214.00 upfront. 3 days later I got my laptop back. Now it is in best buy again, and now they told me that it cant be updated. Ive lost 214.00 ,and buying a new laptop ,,, they should have told me this to start with. Im not going to buy from best buy.

Awesome picked up MLB the Show deluxe Jackie Robinson edition for 29$

This place is terrible. Staff is the least tech savvy crew I have yet to meet. You would think they would hire people who know their stuff, but most of them are high schoolers or college students being worked to death. Not to mention their super strict return policy, which is only 15 days for normal people, but if you use their fancy credit cards and spend loads of money they give you more days to return items. Greedy place and the entire staff in JC is possibly the worst Ive ever seen. Dont worry, Amazon will make your sorry excuse for a franchise go bankrupt in the next 5 years, mark my words. 😀

Quick and accurate on line order pick up.Great prices knowledgeable associates.

I went back hoping for a better experience. Still nobody willing to help. Asked three employees for assistance. All of them blew me off. I then sent my daughter to ask for help again with no luck.The shelves are empty of products. I guess Im stuck with online shopping.Multiple employees standing around looking busy but doing no work. I walked into 5 employees standing at the entrance. I was kindly asked if I need assistance. I told them I want to purchase a TV and I already know which model. I was informed that I would be put on a waiting list to speak with a specialist and it would be 10 to 15 minutes. No problem, but I just need this model and no assistance except the location of the product. Again it will be 10 to 15 minutes. I asked if one of the 5 people standing around could simply show me where it was and I will get it. Not going to happen, they were tasked out to standing around.I then went on the search with no luck. While looking i found three more employees searching for their assigned customer with no luck finding them or helping others.It looked to me like best buy is trying to copy other popular stores methods 🍎. The big issue i see is that nobody likes the way 🍎 services customers and simply deal with it because its the only place to get an 🍎. This is not the case for a TV. So I went to Walmart and bought what I needed.So disappointing, I wouldnt be surprised if best buy joined the other bankrupt stores come January.

Management might benefit from Customer Relations refresher course. Aside from this, in and out with my first choice of item, unavailable at other box stores, at a lower price. However, any savings was spent on travel to the store.

Picked up my new QLED Today with curbside service. I bought it last night online. Today I had a email telling me my order was ready 45 minutes before they even opened. When I did arrive I simply selected I was there & the associate was out with my TV in 2 or 3 minutes. Excellent service. Would recommend to anyone.

Customer service could have been way better I was looking for one item 🚶 around for 15 minutes still not found what I was looking for was being passed by employees then I had ask for help wich they sent me to every corner of the store 40 minutes later I found what I was looking for after a wild goos chase

I typically enjoy my trips to Best Buy, it is a great chance to check out the new technology coming out and experience it at this location. Between their Microsoft are, Apple area, and Samsung area you can just about see anything that you would like. The staff here is friendly and willing to help at a moments notice. Ohh and they have plenty of accessories to go with anything you want to purchase. Although it is a little sad to see the car audio section starting to dwindle but that should be expected as the demand for this is definitely going away.

Well lets begin with the time that we arrived which was pretty close to closing time. Just shy of a half an hour, before lights out and they lock the doors. So upon arrival plenty of parking available, we were greeted upon entering the store and was politely asked if we needed any help finding anything. We wandered around and was asked 1 more time if we needed any help or had any questions to not hesitate to ask. Which at about 5his time it was less then 15 mins to closing. The store was clean Nothing seemed to be out of place and the people really were amazing. I know when I was younger Id just wanna get out of there. Super pleasant experience. I would definitely recommend.

The black tie service is wonderful. I would highly recommend that anyone get this service. Especially if you get anything electronic!!!

Friendly salesperson knowledgeable about products I needed

Jacob was very helpful, not only did he help me with finding a monitor. But my Dyson as well. Thank you JacobAs for the other guy that I asked to price an item, he was rude. Its not my job to memorize prices he said.

Went and got the Arozzi Arena Gaming Desk from best buy and its great. HOWEVER, Sams Club sells this one for around 250 as opposed too the 400 I spent total at best buy. Didnt even think to look there before I purchased, but all in all amazing desk.I can fit a lot on it since its 63

I really see how COVID 19 affected Best Buy. Customer Service is down to 6 out of 10. The quality of people just arent there like they used to be. It seems so hard to get someone to help. There is probably half the staff working now. I used to love to go just to see new gifts and gadgets at store. Now employees cannot even answer basic questions in a lot of cases. I still go but come home frustrated at times. Older people need more help than younger people. They grew up with new technology..

Bought two laptops recently here. Very good experience with knowledgeable salesman.

Mom in law (81 yrs old!) purchased a phone, was unhappy with the carrier, returned the phone. Best buy not only accepted it & refunded her money but they smiled and thanked her for her business. wow. great company 👍 Thank you best buy!

We got a new car stereo installed. It was quick and easy. The dude doing it didnt try to sell us anything extra.We stepped inside for a few minutes to check out some appliances, and the staff was very helpful.

Best Buy is becoming a customer service nightmare. It takes eons to get someone on the phone. I called in and finally got a live person. I asked him if he worked at the local Johnson City store. He said no. I asked if I could please speak to a local representative and he said, No, thats not possible. I just hung up.Why does this bother me so badly?

Well the one thing I can tell you for sure is that this Best Buy is not in California!! When I walk through the door I was instantly greeted by Zach... he not only directed me to exactly what I was looking for he actually took one and brought it out to my car so that I could see how it was going to look. In California you cant hardly even get anyone to talk to you? So my experience was exceptional, the level of service was exceptional, so I gave them five stars exceptional, and so I gave them five stars exceptional

Had great help finding everything I needed Is staff there was excellent

Picked up an Amazon order there and Im on a cane and was having a rough day. The employee immediately offered to take my purchase to the car if Id just pull up in front of the door. Very nice staff and received quick service.

Everyone was super helpful, and nice, store was clean, and found what I needed quickly

Prices could be better. Employees are very helpful.

Best Buy always friendly.. Geek Squad thank you for always being there.. still having issues with my laptop that I was so rudely taken to court over an lied upon it wasnt never my son Aarons its mine an that lady point blank lied to the judge!

Very pleasant and helpful staff as I needed help in buying what I needed and they took me right to it. Explained everything to us. Ty so much Best Buy

Colin provided exceptional service today during my phone upgrade. He went above and beyond making sure everything was taken care of and working properly before I left. He took his time, used great care, and had gentle application of my new phone case. Highly recommend for all future phone upgrades. Thank you, Colin!

Very busy but we were helped in a reasonable amount of time. Stock was low, but that happens everywhere now.

Had to look around for staff help, but as always great selections.

Dont go in the evening! If you are looking for a product and need questions asked its best not to go after 5 pm. They are short staffed, cant get help easily and those who are there dont know their stock or particulars about anything. True waste of time!!

Everyone was so helpful, from the young man at the door to the young woman at customer service.

More or less received the Push-Off treatment.Asked abt Trade-In Value of un-used 17 Asus brand laptop [I desire to sell or trade in + the multitude of tech-accessories as I havent had any need of any of it]. Sadly, I wasnt able to recall password to open the Windows op system and told to take it to another business in hopes they can get past the login screen. Yet told device was no longer of trade-in value to the store due to 2018 date purchased which sounds ludicrous as it still holds some re-sell value! But store policy is that devices cant be older than 1-2 yrs. Humph! Typical nice floor layout & store appearance though and nice enough employees.

Since the best buy in kingsport closed down this is the closest one to me now. Its fine, I mean its best buy, an electronic store, nothing to really write home about. The staff are helpful and they keep it well stocked so its fine.

The only reason Im giving this location one star instead of zero, is because of the sales associate that stopped.me from walking out the door. I asked for help at the customer service counter and she said she would get someone to help but it would be a few minutes because there were only two sales associates on the floor. After waiting 15 MINUTES WITH NO OBE HELPING ME, I decided to find my son and husband to leave. As we were walking out, Chad finally stopped and asked me if I needed help. I told him no and I would be taking my business elsewhere. Chad convinced me to let him help and I asked my questions about the washers and dryers. Chad was very polite, but I will not be returning to the Johnson City Best Buy location again. GET MORE PEOPLE TO HELP!!!!!

Very nice lady at the door greeting people. Geek squad was very kind and informative.

Havent had any issues beside it just being busy. Always have been able to get help and find what I need if patient enough.

I always enjoy going into BestBuy because it’s like a tech-geek’s playground. I’ve been able to find some really good deals here. Not always, but more often than not. The customer service from employees here is great and they’re always willing to help, but I’ve noticed that they’re not as knowledgeable as they should be about basic electronics.

The products and selection were fine but the customer service was terrible except for the girls working up front at customer service... They were great. Made the mistake of asking one of the associates for help... He had no clue about the products. I went home and ordered on line just so I could get more info on what I was buying.

Good place for an electronics store,save your time. Buy online.

Good. Not alot of people working the floor.

Great selection of home entertainment surround sound systems.. 👌

Actually very polite employees and very knowledgeable! Pleasantly surprised to run into polite employees!

The geeks were really good and helpful. But Im disappointed with the rest of the store. They dont answer the phone and the staff are not as helpful as should be.

Clean and always friendly. Ordered a TV online due to living a hour and a half away and the TVs being bought up all at once due to stimis, I ordered a week before I actually needed it. Picked up on a Tuesday and opened on the following Sunday Night. TV would not turn on. Looked online to see if it was a issue with the TVs and noticed a lot of people was having issues returning TVs. I was kinda worried they wouldnt honor the 14 day return window. Thankfully they did and I would recommend this store to anyone. Best buy also has one of the best price match policies around! Will be getting another TV once they are all restocked.

Its a great store but really needs to be restocked. To many empty spots. A lot of stuff out of stock.

Great customer service and a huge selection of new tech

They were very helpful with the questions I had asked. Were attentive and seemed to enjoy their job.

Ordered a deep freezer online for store pickup. I got there and they were very quick to bring it out and load it for me. Workers were very polite and helpful. The app also works well.

Usually a very good experience. The lady helping me seemed like she didnt really want to be there, but maybe she was just having a bad day. I returned something and had them price match another product and everything worked perfectly! Always love BB!

Excellent service. Friendly and helpful staff

Helpful and friendly staff. Had just what I needed.

I have tried calling the JC store several times only to be on hold a total of 50 min and still no answers. You are connected to another area. (I dont think is in the US) and they can not even give u cost of replacing a projector bulb! Only an ESTIMATE. I was so frustrated I hung up because the guy who finally answered put me on hold again . CUT OUT THE MIDDLE MAN THIS IS PATHETIC.

Nobody EVER wants to try and help you! They always act like your an inconvenience them and avoid trying help you! Maybe they should stop making $15 an hour and work up to that by providing great customer service!!

Was not allowed in store and I had a mask on. Was going to look at possibly buying a refrigerator but the store was supposedly at capacity due to COVID. I understand that the CDC placed guide lines but let’s use common sense. I’m not waiting out in the cold for however long because of some guideline that is not legally enforced. I easily went to another store and purchased a refrigerator with no hassle. I would of felt safe in your store just as well as any other store that I visited that day if I was allowed in. Let’s start using common sense. Just a reminder, I did have a mask on

I have been trying to leave a message requesting that 2 employees receive a horrible mention and hope it would be placed in their perfossional files for doing their job with perfossional and knowledgeable service. The Johnson City store past IHOP .. cant remember the street name. 2 employees, names Cullen and Roy !!! Please post this customer service remark in their personal file. I believe that outstanding service is very rare and the deserve to be appreciated by you as well if you would forward this to their management in Johnson city Tn. Location.Thank you, sincerely::: Jeffrey Richardson, 2185 hwy 91 Elizabethton, Tn. 37643

They are very sweet and very helpful and they are excellent at communication anytime I have anything wrong with any of my devices I take them to Best Buy that way it is done and done right may be a little costly at times sometimes it’s not but they are great people and they get stuff done and get it done right. They fixed my laptop and they were able to tell me what was wrong with my sons laptop that he was using from the school while on virtual and we found out that leaving them plugged up and using them will fry the motherboard which is what my son done and they were able to tell us what was wrong with it so I took it to the school and told them what was wrong and they were able to fix it

Purchased a printer and supplies. Employee was pleasant and knowledgeable about the products.

Took a while to find an associate just to get an SSD out of the locked cabinet

What happened to best buy they have nothing anymore, unfortunately you probably have better luck at Walmart

Was just browsing, was turned off by the sheer number of employees that asked if I needed help when I responded I was just looking. I was looking at a possible purchase to which now I will shop elsewhere because of the lack of personal space and mislabeled/nonfunctional display items that ruin the immersion of being able to test drive an item before buying. Thanks for being another reason why the big box stores are failing.

With the help of Jordan K. I was able to special order a product to be delivered to my home. I was happy to be able to use up a gift card.

Why can’t they answer the phone. I’ve been on hold for Over 45 minutes trying to do something simple.. Still on hold just because I want to see how long it actually takes them to pick up the phone

I just now tried to call best buy about purchasing a new T.V. 45 minutes on the phone on hold and no one answered. Guess what best buy you just lost a BIG sell CONGRATULATIONS. MAYBE NEXT TIME YOU AND YOUR EMPLOYEES WILL HAVE A COMMITMENT TOWARDS YOUR JOB.

The sales representative helped me easily find and purchase exactly what I was looking for without my having to wander around guessing where it was. Very much appreciated!!!👍

The associates were very polite, professional, and proactive to ask if help is needed, and provided appropriate guidance, always a good experience!

We found the TV we were looking for but the associate seemed like we were a bother to her at times.

The greeter was extremely helpful and friendly. Several people also asked if I needed help once I got in there. It only got a little bit aggravating whenever I was just browsing.

Excellent customer service from store member Kelton. He offered the stores financing option and was extremely knowledgable about the different computers and made it obvious he didnt want to recommend a bad computer for me to use for college courses. Very bright man, I look forward to working with him in the future.

It’s a Best Buy. Nothing special, if you like gadgets you’ll enjoy it.

I always have good experiences here. Workers generally know what they are talking about.

Staff was very Friendly and helpful. Very impressed with how willing everyone was to offer help.

The people are very helpful.

No service at all. Waited 10 minutes then left

Wasnt too crowded. Heres what I bought on sale

Nice store, only been a couple times.

Usually always a good experience at best buy. Service is always pretty good !!! I will return for future purchases. I went to spend $200 and left at $772.00...guess they did their job at up selling, at my expense for a much needed radar detector !!!!

Had exactly what I wanted at the price I needed.

Great service and prices

Tried to buy a tv and was trying to get someone to help with telling me the price. None of the employees wanted to help. Most of them were just standing around or to busy talking to each other. They will never get any business again

Super helpful associate pointed me to the best laptop for the money. Well pleased.

Its expensive but they have a pair of Bose sunglasses with Bluetooth that is off the chain

Great customer service. Had just hat we needed and made an appointment for installation.

Had a TERRIBLE time with Home Depot trying to buy a washer and dryer I never received and Best Buy even got it in a couple days early. Great curbside service, was there less than 5 minutes and that was loading a huge washer and dryer onto a trailer. Perfect service!

We went to buy a laptop & had to interrupt the workers to get waited on. They didnt have the one I wanted in stock but I did get one of the same quality. I was very surprised by how little they had in stock of everything 😳.

Unbelievably friendly and kind that was an amazing experience that I had there today everyone was really helpful thank you so very much ❤️

Love this place when they have the things I want like they were totally out of printers and there customer service could be better never can find no one to help me prices are good though

Knowledgeable staff. In and out fast with what I needed.

Excellent place to find electronics stuff

The employees were very helpful and answered every question i had. And had a decent variety of electronics.

Excellent service! Very helpful employees!

When you are buying electronics, appliances, etc. its good to be able to see what your getting before you purchase it.

No one offered to help and they were out of what we needed

Top notch customer service. Wanted to buy a out of the box tablet at a discount, they were unable to ring the item up because if the serial number that mightve been registered by someone else. Instead of telling me it was unavailable at that price Penny gave me a brand new unit at the same discounted price.

Had exactly what I wanted, awesome,well informed, knowledgeable staff who took their time with me and made sure I was completely satisfied!!!

Really good place to go nice people I really like going there

POOR, POOR & POOR excuse for customer service. Too bad I have to give them 1 star. Staff that I encountered is a sad excuse for friendly, courteous and professional. On both my visits I met with the same sorry attitude. Well just to let you know I will be spending my money somewhere else or doing without. Add them to the list.

We love this Brst Buy. Staff always helpful with product Information and locating stuff.

Despite the the fact that I wasnt able to find what I was looking for - that happens - the service was not good, so much so that I may not return.

Curb side pick up for mobile ordering was fast and super convenient. A great option during the pandemic. Thank you!