There is a buy 1 get 1 1/2 off sale going on right now (check date of post) which was awesome! We found some earrings my daughter loves that dont irritate her ear lobes! This place has the cutest jewelry! The Service was absolutely amazing! We didnt feel rushed or ignored it was just the right amount of Im here if you need help, but please browse in peace. 🤭

My anklet broke again within 2 weeks of getting it. I took it back for an exchange. The replacement I chose was the same price as my original anklet, so I assumed my total would be zero. The associate said my total was 20 dollars and some change. I started inquiring about the price and she said it was just in case it broke again she was giving me their coverage plan for my item. I told her I wasnt interested in the plan because this was my second anklet and they both broke within the 90 days. I didnt want to invest anymore money into it and now she rang up the coverage without even asking me. When I told her I didnt want it she rolled her eyes and then turned back around and removed the charge. How do you charge a customer for something they didnt ask for? Then she made a comment about not usually offering the coverage at that price as if she was doing me a favor. It wasnt right and it didnt seem like an ethical business practice.

Clean and courteous, but not happy with the placement of my earring at all. Wouldnt recommend the downstairs location.

The employees there are absolutely rude! Super unprofessional and always trying to rush me. My mom went in and wanted to do an exchange and they was being super rude so I said we just go upstairs and they started talking bad about the upstairs location. All Mu mom wanted to do was a simple exchange and they kept being rude. I will never return to the downstairs location again! All pagodas should be the same but instead I have to be aware of wat one I go 2 cuz this one could not get there self together. STAY AWAY FROM DOWNSTAIRS!

My daughter has received all of her piercings here. Clean, quick and great quality earrings. Typically around $60.00 with nice earrings.

Very good quality jewelry and styles..

Great customer service. Decent prices. Great selection!

Wonderful experience. My daughter got her ears pierced here. The associate was so patient with her and did a great job. Everything was clean and I loved their selection of earrings. Would definitely recommend!

Took my 4 year old daughter to get her ears pierced after a cancelled attempt from a ear infection. The staff was very attentive and talked with her and made sure we liked where it was placed. Despite my daughter releasing a banshee shriek they kept their cool, gave her specifically a green lollipop and went on to the next adult who may have been a little scared after hearing my daughter.

Had a great experience! Customer service was great, they helped me find just what I wanted. When I got my piercing it was fast and barely hurt, and you can tell they know what they’re doing by how centered it was. All of the earrings there were in great condition. They seemed happy to work there and I was very happy with my experience.

I love shopping at Pagoda! Tiffany helps me every time! She is super friendly and very knowledgeable about all of the products! The whole team is great always smiling and inviting! I tell everyone about how awesome this store is!

Horrible customer service! Most of the females have attitudes & must not appreciate their job! And every piece of jewelry we have purchased has broken within a few days. Don’t let them con you into their lease program because then you will be stuck with the jewelry because they won’t replace it. And it doesn’t report as a positive on the credit reports like they said. Scammers!

The gentleman that waited on me was great! He made me very comfortable. He had great customer service skills and a great personality.

If I could put zero stars I would! This place is a joke! They sell plated jewelry. My wife bought a pair of earrings that turned her ears black & she got infection from them. She also bought a bracelet that broke the very day she got if but because it was a part of their lease program she couldn’t do anything about it so basically now paying for nothing. And just today the matching necklace she bought with the bracelet just broke & fell straight off her neck as she was sitting. So now we are stuck in a lease paying for 2 pieces of jewelry that she can’t even wear! DO NOT give these people your business. You WILL regret it.

I went here to buy earring one day, had the worst customer service of my life. The women that was there her name is Trish, she didn’t greet me look at acknowledge me or anything for 10 minutes: eventually she let me buy the earrings but her nasty Horrid unethical customer service nearly made meNot buy it but I was in need of earrings at the time. Two days later I go back for something else and another woman is there. Her name is Kayla he was so nice and good to me. She took care of me and asked me how my experience was the last time I was here. I gave her my honest customer review and left. Two days after that this women Trish came Tom my work and verbally harrassed to the point where she was asking me to come outside and fight her. Her managers who are her friends told her who gave her the review and with that giving out my confidential information Trish came to my work and harrassed me. I understand her managers and her are close however when it comes to policy no one is doing there job. Trish was on the clock, also in uniform representing Piercing Pagoda. I called the the store talked to their manager her name is Shayna. I could tell she’s friends with Trish because she pretty much blew me off and purposely gave me the wrong corporate number, getting my law suit ready.

Friendly staff and helpful.

They have a lot of gold plated items, wish they better quality jewelry.

Got a cartilage piercing. It was quick and easy. Didnt hurt until later.

Went on the top floor during thanksgiving/ pre black Friday night & they were super nice and helpful no one was stepping over anyones toes, I didnt feel pressured, Actually left feeling really good! ANGEL & JESS KNOW WHAT THEYRE DOING IF THEYRE THERE SEE THEM !

3 years ago we got my oldest daughters ears pierced here and bought the extra warranty on the earrings. Sure enough one of her earrings broke after about a month. The front of the earring broke off from the post but the post and back were still in her ear but we were able to take it in and get them replaced. This year I took my younger daughter in to get her ears done and purchased the same extended warranty. This time when those earrings broke in just the same way, she didnt realize until the entire earring was missing. When we went in to the mall to talk to them about it their manager at the booths attitude was basically yeah that happens a lot but if you dont have a piece of the earring there is nothing we can do about it. I would never purchase earrings here again as the quality is clearly lacking and their customer service about it stinks.

My daughter first pair of ear rings

Great service and great price

I bough some earrings for my baby apparently 14 gold yeah right GOLD PLATED!!!!!! My baby had a real bad reaction and infection. Call customer service to let them know and they are worst!!!! Be aware and stay away from this place !! And the manager Tiffany never is in the store to speak to her.

Sale Lady Awesome, very nice.

Very helpful and nice employees...

Be carfeful of what you buy from them. Have a protection plan. EVERYTHING IS FAKE AND PLATED !!! BEAUTIFUL AND FAKE!

Very sweet people that work there

Very professional, polite, good experience

Good deals, flexible payments.

I got some earring backs that lock...

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