9/18/21 I walked into the dealership for a scheduled appointment with Ericka(Mrs. Richardson) and was greeted with a warm and inviting smile. Ericka’s professionalism and drive to satisfy me was beyond my expectations. After falling in love with the one and only Lexus she had waiting for me, as I waited to get all the business in order I felt like I had known Ericka all my life. Not only did I leave Lexus of Orange Park with a new car but a new found friend. Thank you Ericka Richardson, you’re one of a kind and YOU ROCK!

I needed to transfer my service closer to home in Fleming Island. A friend recommended Susan Kay as a service advisor. She was great from the start and helped me get all my info from previous Fields Auto dealership together. Brought my car in on Saturday 10.23.21 and was greeted by the most magical human named Andres. He truly made the best first impression on my initial visit. We shared a laugh or two and he made sure that I had everything I needed out of my car before they took it to service. Susan was off that day so I had the pleasure of working with Brett Crawford. He was very friendly and efficient. He asked me if I had a preference of the loaner and I said “I only ride in black so surprise me.” He placed me in a beautiful brand new loaner. When I returned that afternoon he even walked me over to the sales person I had been speaking to as well as gave me a tour of all that the dealership had to offer. Let me just say from the moment I pulled into the dealership I knew I made the right decision of transferring to OP Lexus. They keep their dealership clean and orderly and the staff is the most professional and pleasant. Thank you Khai for running a smooth ship in service. You all should be commended by Fields Auto Group!!!

My sales experiences was top notch! Catlin was diligent in covering all of my options and was great to work with! His easy going personality allowed for a stress free purchase. If your in the market for a Lexus, be sure to ask for Catlin! The entire Lexus of Orange Park team made the car buying process a dream!

Ericka Richardson is Awesome, Upfront, honest and professional! Weve used Ericka before and shes like family now! She worked very hard in making everything as smooth as possible to get our car. Misty Colin is absolutely wonderful when it comes to customer service!! Thanks to you both!!

Mr. Konner was our salesman and he was top notch! He is very intelligent and very knowledgeable about the cars he is selling. He seems to understand more about the technology in Lexus vehicles than most. A big thank you for your patience and helpfulness in our trading and purchasing process.

This was the most pleasant car-buying experience I have ever had. Ericka Richardson was my sales representative, and she was a delight to work with. She really went the extra mile to put me in the car that I wanted. There was no arm-twisting, high pressure, or deception which is often encountered at other dealerships. Great all around!

Initially had to wait a moment but then was greeted by Cherry who is a wonderful representative of the dealership on all levels. We got a great deal on our Lexus in a time that is very difficult to even purchase a vehicle much less not have them mark things up because of the shortage! We were so impressed I took my sister the following week to see Cherry and put here in a new Lexus also! Impressed to say the least!!!

I had the most pleasant car buying experience! Catlin Miller and Tony Todisco were absolutely wonderful and made me feel completely at ease during the entire process. I won’t have to come back for a long time because they put me in a BEAUTIFUL car, but when the day comes I will definitely be back to see them. Thank you guys!!!

I bought a 2021 RX450H and was apprehensive because it was a nice amount of money. Johnny Warner was my sales guy and I was there over 5 hours trying to decide. He never once made me feel pressured or that I was taking up his time. It by far was the best investment in a car. I highly recommend Johnny. He will be honest and find you the car you are looking for.

I have bought many cars in the last 8 years and this was by far the best and easiest experience. Given my hectic work schedule I was able to purchase the vehicle remotely and pick up at my convenience. Please ask for Jane Cigir if you’re in the market for a Lexus. We communicated via email/text 99% of the time as I cannot leave work to talk on the phone. She was outstanding and I hope to work with her again in the future! I’m enjoying my 2020 Lexus IS 350 F-Sport!

I called and spoke to Ericka Richardson in search of an SUV I found online. I showed up to my appointment and was pleasantly surprised that the truck I wanted to view was already waiting for me when I arrived. Ericka made the process seamless. I came with a pre-approval in hand, but walked away with the SUV, and a better offer from Lexus (compared to my pre-approval). Ericka was patient, and I never felt pressured. I am telling everyone to visit Lexus of OP and ask for Ericka for a professional, friendly experience!

I recently purchased a vehicle from Ericka Richardson and it was a very pleasant and stress-free process. She was extremely warm and friendly and at the same time professional and knowledgeable. I would not hesitate to recommend this dealership and Ms. Richardson specifically for anyone thinking about purchasing a vehicle.

Friendly service that values integrity. Julian was informative and helpful with my girlfriends first car purchase. We never felt pressured by him and we were given a good deal even in a hot used car market. When we came back the next day Erica helped us with our paperwork even staying late to make sure it was completed. She was always smiling and cheerful while we were there and very personable. Katy helped us with our financing; she had a great personality and was very knowledgeable and supportive during the process. Overall Lexus of Orange Park is 5/5 in our book!

I had no plans to purchase a new car for another 2 years. I dont like change and I definitely dont like what I call convenience payments. I had a 2008 Toyota camry with 300,500 miles on it. My baby gave out on me on I-10 and was not feasible for repair. As my mechanic put it I got my money and someone elses too out of that car. I went from dealership to dealership just trying to find something Id be satisfied with.During that time, I found what would be my car listed on Netlook. Initially I passed over it because a dealer told me they had a better offer only to find out they fudged the numbers. I circled back to this car, and how nice Ericka was. So after sleeping on it and seeing that car was still available, i just showed up at the dealership and to my surprise Ericka was the person to great me! I explained to her what happened, and told her that I wanted that car. She was happy to see me come in and made tge process a breeze.My experience here was by far the best car buying experience Ive had. Ericka gave me a family vibe vs that sleezy salesman feeling Id gotten up until this point. She listened, paid attention and most importantly stayed within the boundaries that i set. I would recommend Ericka Richardson & Lexus of Orange Park to anyone. I wish I had made them my first choice!

Konner was my sales representative. He was so amazing to work with. He explained everything throughly and is just a very genuine kind hearted person. This is an experience I’ll never forget. Konner is a great asset to Lexus. My husband and I really appreciate him. My Lexus of course has been excellent since purchasing it last year. Warm Regards, Sharica

Great overall experience .Trading in my 2018 RX350 for the smaller but gorgeous NX300 went very smoothly . Sales specialist John Warner was always there to make sure deal was moving along , answered questions and even came to my home for a test drive which was very convenient !!! Katy in finance also a pleasure to work with .Get your Lexus at Lexus of Orange Park . Class act for the class car .

I was purchasing a new car for my wifes birthday and my sales agent Konnor was excellent. He was very helpful the entire process. My wife loved the vehicle.

Everyone was super nice! I did everything online. Elizabeth brought the car for me to test drive. Im a high risk individual, so going to a crowded dealership was worrisome for me. They worked with me throughout all of it. My car was delivered to me by Elizabeth. All paperwork was done online and it all went smoothly. Thank you Lexus of Orange Park for the easiest car buying experience of my life! :)

Our vehicle purchasing experience was first-rate!!! We were quite pleased from the moment Johnny Warner reached out to us in response to our vehicle inquiry to the final step of signing the documents. Our Sales Consultant was Cherry Moore, and I would recommend her to anyone in the market for a vehicle! She was knowledgeable about the vehicles in which we were interested, and answered all of our questions. I even called her unknowingly on her day off, and she took the call and discussed the vehicle with me! We honestly enjoyed interacting with and doing business with her! She was terrific! To say she is is a true professional is an understatement! Working with Katy Davidson in the Finance department was also a pleasure.For us, much of the buying process is about the relationship with the seller. Cherry made everything top-notch, and it was rounded out nicely by Johnny and Katy! It was the best vehicle purchasing experience weve have ever had! Job well-done, and we look forward to doing business with LOP in the future!!!

Jennifer was very professional and accommodating. I just love the service I received from the folks at Orange Park Lexus. They are honest and put customers first. It’s not just about the purchase of a Lexus but the costumer service you receive 15 years later! You guys are awesome and yes, I’m a Lexus girl!!

Excellent service from Service Dept Specialist Carlos. Had a loaner car, professional and personable staff at every turn. They installed lowering springs on my LC and did an amazing job at a fair price. 10/10 experience

Received call for recall notice on fuel pump issue and arranged to bring vehicle in for repair. Susan was very accommodating and arranged to have a loaner vehicle to use during the repair. The next afternoon everything was completed as promised. Great communication and follow-thru for the whole event, they even identified and performed an alignment. Prior to purchasing a vehicle they had explained that the part would not be available but would let me know once available. We feel much better about an upcoming trip and trust this dealership with our future maintenance to keep the vehicle in operation. Thank you Susan and all the team their at your facility.

My husband and I have purchased many cars of the years and we dread the all day process when purchasing cars but its something weve learned to expect. However, in all the years weve gone through the car purchasing process this was the very first time our experience was quick and painless. We arrived at the Lexus Dealership at 11:05AM and we were leaving in our brand new 2020 ES350 at 12:29PM. We were truly impressed amazed and so pleased with the service we recd from Lexus of Orange Park. Ive been driving the ES350 for 4days now and love everything about it with all the amazing features in this car. It handles great and hugs the road with a powerful drive. The car color is called Atomic Silver and the inside interior looks beautiful with the two tone color of brown and dark tan color. Its absolutely gorgeous and Ive recd soooo many complements from family friends and people in different parking lots. Konnor Murdock our sales rep alone with Lexus of Orange Park you kept your word and you delivered we appreciate you all. Carolyn and James

Excellent customer service! Our salesman was Chung and he was awesome. He made the transaction very smooth and most of it was done online. Highly recommend them for anyone who is looking to purchase a vehicle.

I had the BEST auto purchase experience of my life at Lexus of Orange Park. Ericka Richardson answered all of my questions, and was patient and kind with me when I was being indecisive on the right car. She helped me close a great deal on a 2021 ES350, my first Lexus🥰. If you are in the market for a new or used Lexus you need to see this lady. She will take care of you!! Thank you Ericka for changing my mind about car salespeople, some actually put people over profit to gain business and trust. Keep being AWESOME. You have made a customer for life!Kimeko and Tamika Spencer-Wells.

This was my first maintenance experience with my new Lexus RX350. The Fields team had the reservation process down pat. I was greeted immediately on arrival and my maintenance advisor met me with an estimated completion time for servicing. After relaxing in the very clean, bright waiting area, I enjoyed the exceptional hospitality of Lexus of Orange Park. Right on schedule, I was handed my keys to a services, washed, and interior-cleaned car! On the road in an hour.

Superb, clean, friendly environment and professional team! Jennifer took great care of me. She explained all of the details needed for future services. My IS 250 was taken care of today. Nice waiting area with complimentary drinks. Too bad the kitchen is closed for now. But I will definitely return. Better service here than the other location.

We just purchased on Saturday. We had a great experience with the purchase of our SUV.. Ericka Richardson was awesome and made sure we were happy, and even offered to look after our girls while we were in finance.

I received superior service at this dealership. My saleswoman Ericka Richardson listen to my wants and needs and found the perfect model for me. I highly recommend my saleswoman and this dealership.

This was my first time purchasing a vehicle with Lexus of Orange Park. The customer service was very professional and efficient. Ask for Ericka Richardson, she’s awesome. I would highly recommend this dealership.

It is truly a great experience to have my car service by your Service Department. The service recalls and the 10K miles maintenance service job was done in time and my car look very clean. Thanks to Mr. Cabanawan, his professionalism and courteousness by telling me everything that was done that really make me feel safe about my car. Ill surely recommend your dealership without hesitation 100%.

I LOVE LEXUS OF OPThey are so professional and attentive to your needs. I highly recommend this dealership. Please ask for CATLIN. He makes purchasing a car easy and seamless! He is efficient and effective and a great communicator as well. I have purchased 3 cars from this dealership and will continue to do business with them! This is truly how car shopping should be.

Took my car in to get a complimentary car wash. The service was great and I got a refreshing bottle of water while I waited.

Amazing service and a excellent staff. Elizabeth was my sales person and it truly one of the easiest car buying experiences I have ever had. Very professional and personable. Would definitely recommend this dealership to anyone looking for a car.

Lexus goes above and beyond with their customer service when it comes to maintaining your vehicle. Loaners readily available if needed and they have a great lounge area if you want to wait on your car. Staff was friendly and quick to get me in and out for the day :)

Ericka Richardson and Julian RodriguezThank you both for helping me purchase my mew car. The sales and finance team awesome.I am so happy with my car and experience at dealership.

We were actually at another dealership in Jacksonville and called Lexus of Orange Park and spoke to Ericka Richardson. She was SUPER professional and nice on the phone, actually convincing us to drive across town to meet her and let her show us what they had to offer. She met us at the door and already had a car pulled up front to show us. Ericka was very patient and accommodating, showing Vera several vehicles... Ericka was a 5 Star rating!!!! ABOVE AND BEYOND... NOT pushy...Openly discussing/showing several different vehicles with no regards to the time or how long we were there!! Finally, after 6:00 PM on Friday before Memorial Day, we made the deal!!!!THEN, we met Tony Todisco, the finance guy....... if possible , he would get the NEGATIVE 5 star rating... I will be nice and stop there (not describing him, his attitude or the experience while dealing with Tony... rest assured, it WAS NOT Positive!!!!!. He is the only reason I cant give a 5 star rating!! I was a Lender in Consumer and Commercial Banking for 30 years... so even though I may talk slow.... my thinking when it comes to finances is NOT quite that slow!!! :-) . Misty Colin ( General Sales Manager) came in his office to be sure everything was fine with our deal before she left for the evening.. We appreciate Misty coming in to check on us!! Misty would also get a 5 Star positive rating .Our Lexus of Orange Park overall experience was great!!! Thanks Ericka and Misty!!!!!

Service is top shelf. Very pleased with all the people Ive dealt with at the dealership. Car was ready when they said it would be. Service Advisor Jennifer Crane takes the time to explain what service was done and answers all my questions much to my satisfaction.

Everything about this dealership reflects the customer focus they have. Super helpful with all the paperwork and document preparation. Made everything a super easy transaction. I would use this dealer again without hesitation.

We continue to be in awe of the superior work and customer service at Lexus of Orange Park. Carlos and his teammates are the BEST! They keep us informed and we have never questioned their work or recommendations. Val Valls

My husband normally brings the vehicle, but I was able to go with him today. Everyone was very kind, professional and attentive. I was very impressed with the young lady doing the walk-a-round the vehicle and taking pictures. I trained customer satisfaction processes in dealerships for 13 years and this part of it has decreased over the years. Dealerships spends thousands of dollars because of proper walk-a-rounds not being done. Nice job. The only thing that wasnt mentioned at the time of pick-up was that my vehicle needed tires...received the MPI inspection through email the next day that showed this. Thank you to the Service staff....

I didnt get sandwiches because of the pandemic season but I did get an EXCELENT service by Sandra. I have not enough words to say how impressive I am with her service. She was professional, polite , she has this charisma and energy that its just amazing. She also called me in my Birthday , that was so nice from her! Thank you Sandra for helping me to buy my beautiful XR350 Lexus! I love it!I will refer my friends to her

Jennifer Crane was great!she was very welcoming, friendly, knowledgeable, knew my car and worked very quickly. They kept me up to date with what was going on with my car. Nina was very nice. Chung was tremendous. He and Tony we able to save me some money which is always nice.

Our service experience at Lexus of Orange Park was awesome! Jennifer got us checked in and into the loaner RX350 within 15 min. The dealership cafe is back open and we were encouraged to have breakfast before leaving. We received updates via e-mail or text. Upon returning the checkout was as smooth as the check in. Again awesome service!

Sandra Howard was our Sales Consultant. She provided excellent information and service to help us make our final decision about purchasing our Lexus ES 350. When the sale was completed and we were ready to take the car home, she explained every detail about the car before we left the lot. We were overwhelmed with all the information, but her explanations did help us understand how to operate all the bells and whistles on the car. Of course, we were given our the car manuals, but her explanations were concise and to the point. She is an excellentSales Consultant and it was a pleasure to interact with her.

The service at Lexus of Orange Park was outstanding! Best customer service I’ve ever had at a dealership. They took care of our vehicle and gave it a hand wash after. Will definitely do all future service there.

We were so pleased with the Lexus of Orange Park. They were easy to work with, responsive to our requests, and attentive to us by phone and in person. We had a very enjoyable experience with Cherry in sales. She listens very well and hustled on our behalf, as we were working with a limited time frame. We normally feel like the process of purchasing a new car is stressful and unpleasant. But with Cherry, we actually enjoyed the time we spent investigating our options, making arrangements for purchase, and follow-up after leaving the lot in our new RX 450h.

We had a great experience buying from Sandra Howard at Lexus of Orange Park. She welcomed us with a beautiful smile and made our purchase and trade in effortless, and was the quickest car transaction I’ve ever had! She helped us find what we were looking for at the price we wanted, and just love our RX350!! I highly recommend Sandra and this dealership!!!

Process of trading in our car and getting a new vehicle was smooth. Except for the hour with the finance guy printing and reprinting and reprinting - it was fine. Got as good as can be (with COVID) orientation introducing us to the vehicle. Dealership clearly a cut above others we visited that day.

My experience for the first time with Lexus in Orange Park , Carlos did an outstanding job.He helped me from start to finish.Thanks a lot for a job well done!

Susan,My Service Consultant-was excellent!! The service at Lexus of Orange Park..exceptional. The service and personal is on a 12 on the scale of 10.Thank you!Darryl Washington

I recently purchased a vehicle here with the help of Karen and Chung. The whole experience was FLAWLESS! I am very pleased with the knowledge, efficiency, and no-pressure aspects of my visits to this dealership. Ive also had two brief encounters with the service department where I was highly impressed at the courteous and caring demeanor of everyone (a rare find!!). Thanks Lexus of Orange Park for being Awesome!! Highly recommend.

I was so impressed after getting my car back and finding out it had been washed and cleaned. That was really great.Paul (the young man that picked up my car)was extremely polite and professional. The extra care given to servicing my car was ABSOLUTELY amazing!

My service was great as usual. My service advisor, Carlos Urritia made sure my visit was quick and done right. The calls and emails after my visit to make sure I was satisfied is top mocha customer service!

I was disappointed with the service that I receive when I took my car to be serviced on May 19th. I received a text message stating that my car was ready for pick up. When I arrived the few workers that were in the service department acted as if they didnt see me and left me standing there for about 10 minutes before being acknowledged. Then when they did acknowledge me they pulled the pouch that normally holds the paperwork and the key to your car. My key was missing and they had to search for it for about another 15-20 minutes. Then when they did bring my car around... the tech passed serious gas in my car and left it stinking so bad I almost got sick! Very unhappy customer!

Ted was very accommodating. Ted keep me aware of the progress of the repair during the time the car was in his possession.Outstanding job by Ted.

I have a 2012 Lexus ES350. It is truly a great car. I got the 2012 because Im not a fan of the grill look. Anyway this is about my service experience. My car is little up in miles and it started sounding like a truck when I drove it. Jennifer, my service technician, had it check out, fixed, and clean up. Now it sounds and rides like the quiet smooth ride that Lexus is known for. Great service! They provided a loaner for me while the work was done and I was able to get a lot done. They got me in and out!

Very welcoming visit. Good and friendly service. Very please with the work done to my car.

This was my very first luxury car experience and purchase. Lexus of orange park exceeded all my expectations with the buying experience. Konner, our sales rep, listened very closely to my consumer needs and custom fit a car and a deal that worked within my budget. It’s been a week since I drove away with my Lexus, and I’m totally hooked as a Lexus customer for life!! If you are looking for a car as well as a great experience, Lexus of orange park is worth the drive. Definitely ask for Konner, you won’t be disappointed!!!

My battery died on me and we drove it to Orange Park Lexus, they tested and determined battery was bad and replaced it. I was able to pick up my car same day - on a Saturday! Great service

Carlos at Lexus of Orange Park was very attentive with my service appointment! Always enjoy making the longer drive to Lexus of Orange Park for my cars service needs. Thank you!

The sales lady Jane was rude to me when I came by to give my daughter money for a deposit. She made it very clear to me that she did not want to speak with me at all regarding the sale even though it was my money that was being used. I purchased my Porsche last year from Porsche Jacksonville. I wont be a future customer because of this.

Billy is the best! From the start he kept in contact, made the transaction smooth and gained not only a customer but treated me like a friend. I love my SUV. Thank you for the follow up phone call to check on me.Thank you Billy.

When you need to have your vehicle serviced ask for Jennifer Crane shes the best and will go above and beyond to make sure everything is taken care of.Everyone at this location is very friendly and professional. Love the cafe, nice and clean.

Exceptional service provided from scheduling my appointment to completing my routine service.Just awesome!

I bought my 1st and now my 2nd Lexus from Lexus of Orange Park. I love the Sales team and Service personnel. I got a great price and excellent service for 4years and now Im happy to buy from them again. Top notch dealership all around. Recommend to my friends every chance I get.

Jenifer was very professional and helpful to accept to do my maintenance without a previous appointment.

High quality service, reasonable fast. The registration was fast we was also informed of our membership benefits. The staff member was very caring and kind. While you wait in the lobby you can enjoy a complimentary beverage and meal. Overall a great experience. Thank you everybody for your dedication and hard work. I am a happy customer who will highly recommend this place to others.

The service was completed on time. I was provided a loaner vehicle. They also washed the outside and cleaned the interior of my Lexus. Very friendly and professional staff.Very satisfied and highly recommend this dealership.

Jennifer Crane was especially helpful with getting our claim filed. She expedited the info to the adjuster and made several follow-up calls. What could have been a problem went very smoothly.

My great experience started before I even stepped on site. Julian and I communicated several times via text and email, so I had a great understanding of my purchase and/or lease options. When I got to the dealership, Julian was occupied with another customer, and I was introduced to Elizabeth Kelly. She was amazing! She asked me questions, listened to my answers, and used the information to guide my experience. Two test drives and a walk around the lot later, I drove off in my new Lexus NX 300. And I have to give a hat tip to Anthony on the technology team, who went over all of the tech features with me. It was a great afternoon, and I will definitely recommend Lexus of Orange Park to my family and friends!

Jennifer and the service team has gone above and beyond... while my car was in for normal service, an unexpected problem was found.Communication and Photos were prompt. While we are currently discussing how Lexus will proceed (since I’ve only had the vehicle for 2 months)... my husband and I feel good that Lexus will make this right.This feeling comes because of the great communication and statements like “we understand and have procedures in place to help”. NO OTHER car (brand) service has ever projected this feeling... Including Land Rover and BMW.THANKS LEXUS ORANGE PARK for confidence in service. I look forward to the next review following up on the issue found.

Lexus of Orange Park is the best, most efficient, nicest dealership we have ever dealt with. We live over 2 hours away and did 90% of our deal online and over the phone. When we arrived at the dealership there were no nasty surprises....only amazement of how truly nice and efficiant everyone is. Most importantly, they gave us the best deal in a 200+ mile radius. We would not hesitate to return for our 2nd Lexus!

My car service at Lexus of Orange Park was exceptional! I was able to get an early morning appointment that allowed me to drop my car off the evening before. The following day, my service was complete, my car was washed, and ready to be picked up early the next afternoon. Mrs Jane and Mr Quinones we’re just great!

Great experience!... checked if I had any part recalls without me even asking and there was actually one! Very personable, polite, knowledgeable with answering all my questions

Exceptional service! Victor & Billy were the best! Will not purchase a vehicle anywhere else!

Purchased a pre-owned from them. Great experience. Fantastic sales team, and really extended the luxury Lexus touch even with another brand. Go see John Warner to get a square deal!

Great place to wait for service. Lunch was delicious!

My advisor was Carlos Urrutia when I had my car serviced recently and I had a wonderful experience at this dealership!! He was incredibly friendly and made the process fast and easy and the service for my car went great as well too!! Really wonderful car dealership and I give many thanks to Carlos for making the experience wonderful as well!! 😁 😊

Konner did an exceptional job! Very knowledgeable, patient, and low stress.

Carlos is exceptional! Always friendly and efficient in the way my service is handled.

Susan Kay is great! Always helpful and professional

I drove 3 hours to get my car serviced at Orange Park. Jennifer Crane has taken care of me and any questions I have. I definitely prefer this location. I arrived about 30 minutes early and was out of there in a very reasonable time.THANK YOU LEXUS!

Mr JoMar is an exceptional caring person. He makes a difference and the reason I return to OP Lexus for service and future car purchases. Thank you Again!

Ericka Richardson helped me pick out a Lexus for my son ,she was outstanding and it didnt take long at allvery nice Environment nice snack bar great place to buy a car......go see Ericka

The car service was prompt though detailing was not available. Another note the loaner car had a strong perfume smell. It was undrivable due to this.

Service (whether it is on my vehicle or customer service/professionalism) is always exceptional with Lexus of Orange Park.

Sherry provided me with exceptional service. She understood what I wanted and ensure that I’m vehicle had all I wanted

Sandra was very courteous and accommodating to me ,since I was on cruches and was knowledgeable and helpful with the purchase of my new car.Thanks!

I love to work with Carlos, I have an ease of mind knowing that he is the one who will help me! Because he follow through every time , very professional, and friendly. Thanks Carlos!

Very respectful car lot

Jennifer Crane is exceptional with her service. I trust that she will take care of anything that comes up and its always a pleasant experience. 10 stars 🌟

Starts from Victor whos is just outstanding .We have never encountered such excellent warm and courteous service. Besides Elizabeth who helped us with the purchase and training us with the controls was another outstanding patient and knowledgeable person .We believe that if anyone has to buy a Lexus they should ONLY come to this dealership

I developed an issue with my tire pressure on Saturday and drove to the Lexus dealership for assistance and even though I did not have an appointment they proceeded to fix my tire that had picked up a nail. They were efficient, pleasant and thorough. Thank you Lexus service department!

We went to Fields first before going to other dealerships to test drive vehicles. We went to one more location and the experience was so opposite of what we had experienced with Catlin Miller at Fields. We decided not to go anywhere else. We immediately returned to Fields and purchased our car there. He was great! Katie in finance made the paperwork easy and relaxing, which is often hard when you are dealing with money! And the service/body department made the car look fabulous! We will return to Fields the next time we are looking for a Lexus! Highly recommend!!! Thank you for making this process so easy.

Appreciate being able to get an appointment quickly and have everything done well, not to mention the complimentary lunch.

As always, Jomar and your service department does a terrific job. We had arranged a loaner, and had to keep it overnight, as parts needed to be ordered. We live an hour away, and our car was delivered the next day. And the driver returned the loaner for us.No fuss, no muss! A bit expensive though.

, every one was very kind and helpful, The batter was changed and the car tested free, because it was installed only 10 monthes ago

Cherry Moore, our sales agent. was very professional and patient as we continued to bounce around with the decision making process. When the car was delivered, she presented it in the showroom with a personalized greeting announcement and a large red bow on top. I have purchased more than 10 new vehicles and this was the least stressful and most favorable outcome.

I don’t remember who my advisor was I’m pretty bad with names. Had an issue with my key fob never locking or unlocking my doors and not being able to open my trunk. Got me in and out in less than 10 minutes and cost me nothing. I’m very grateful for them taking care of me even though the shop was full.