Duval Acura
11225 Atlantic Blvd, Jacksonville, FL 32225, United States

Review №1

I was beyond impressed with Khalil Mercado customer service on my recent service at Duval Acura. Booking the appointment online was quick and easy. Mercado was great on helping me to find the best deal possible on replacing my tires next time.

Review №2

Had service work on a 13 MDX that was giving us all kinds of noises. They rode with me to get a feel of what I was talking about. A day and a half later, had my car back, and it feels, sounds and drives as if it were new. Literally feels like we have a new car again. These guys take the time to explain what is happening. Considering we live almost an hour away, it is still worth the drive and time to get the car taken care of by this professional group.

Review №3

What an unforgettable day ~ this was by far the most exceptional car buying experience I have ever had! I felt so blessed to finally pull this beauty into my driveway yesterday after visiting Duval Acura on Atlantic Blvd. After years of wishing and then several weeks of exhaustive online searches and narrowing it down, to then comb through car faxes and more near misses than I can count, at last, I discovered my long hoped for Honda Pilot! I remained determined to not waver on the quality and safety I knew the Honda Pilot would bring in absolute peace of mind for many years to come when I take my precious grandchildren on our future adventures. I became so determined to find my dream ride that I widened my search on Car Gurus to 500 + miles...only to realize what I had been dreaming of was practically right here in my own backyard! Although it takes a bit more tenacity to ensure a new to me vehicle would fulfill these vital requirements, it was Anthony Lewis and Will who helped me to make it over the finish line! I cannot imagine there being a more down to earth and honest car salesman than Anthony (only to learn that he is nationally acclaimed!) and then Will...I have never interacted with a more approachable and easygoing finance man than him. Even the sales managers added to the blessing of this day as they peeked their heads in to congratulate me! Truly, this entire team is like one big family who work together to make others dreams come true in the most remarkable and unforgettable way! Just as expected, I woke several times last night to look out my front window, just to make sure this wasnt all a dream, but in fact, it was my big dream come true!! My long search is finally over and this choice could not have been more perfect for me...I hope this does not seem too over the top, but I seriously think this incredible team could be coined the fairy godfathers, because I literally pulled up in their parking lot in what even a pumpkin could put to shame and I drove off feeling like a princess in my beautiful shining stagecoach! All with my heartfelt thanks to each of you! : )

Review №4

Friendly and personal service experience. Shelby, who checked me in, quickly fixed my interior light issue on the spot! Casey, my service advisor was enthusiastic and efficient and kept me updated throughout the day on the status of my service via text messages and phone calls. Plus I was able to get a loaner vehicle! Best service experience I have ever had!

Review №5

Easy and straight forward. Everyone was friendly and accomodating.

Review №6

I’ve never been disappointed in Duval Acura since I moved to north Florida. The service department has been excellent, and it didn’t surprise me when I recently leased a 2020 ILX that was also the case.Cain and Roger were so thorough with the transition of my old ILX. Knowledgeable and with exceptional professionalism.Oh, and I don’t want to leave out David from the finance office, he was so great!Thank you your time guys. I really appreciate you!Sincerely,Rosalind HinesFernandina Beach

Review №7

There is a reason I have gotten my last 4 Acura’s from Duval Acura. Hector in sales is THE BEST!!! He always listens to your needs and wants, patient- always gets you the best deal!! He is one of a kind. He is thorough in going over the vehicles and patient in the decision making process. It’s the best experience you could ever imagine when buying a car. I’ve referred friends and family to Hector and they would all agree that he is the very very best! From Hector to Andrew the manager and the finance team- it’s an all around phenomenal experience! I’m a Duval Acura lifer for sure.The service manager, Merrick, is beyond all expectations. He treats all customers with respect and care. He goes over and above to make the experience seamless and quick. The service staff are just as accommodating and wonderful. Such a great team and they do amazing work in the shop! Would highly recommend the service department and sales department to everyone! Thanks team for always going the extra mile for your customers.

Review №8

Duval Acura has taken care of me for the past three years and I trust my cars with them more than anyone else. The guys in the service department are super nice and honest. I never feel pressured to do any unnecessary maintenance. When my alternator died on me unexpectedly, Duval Acura was able to get me in and provide a loaner car within thirty minutes. I’ve had such amazing experiences since coming here, so this year I decided to purchase a car from them. Not only was it a smooth and painless process, I felt like the staff really took the time to go over everything with me. Once again, I never felt pressured. The VIP sales manager Joe took the time to help me out and it really meant so much to me. I will forever be loyal to this car dealership!

Review №9

My husband and I came into this dealership with the intention of seeing the 2021 TLX for comparison to my current leased 2018 TLX which was expiring later this month. Because I had extremely low mileage (3359) at the time, and have been very happy with my car, I was 95% sure I wanted to buy out my lease and keep my car. I had already gotten a very good interest rate from a credit union if I chose to take out a car loan with them. Our salesman Anthony Lewis was extremely helpful, cordial, and accommodating, even locating a new car in the same gray color to show me. The car was gorgeous, but the 2021 model was quite different than mine, and very tech-y inside. I am a person who does not adjust to change quickly or very well, and from a technical viewpoint is maybe in 2nd grade, so I decided to buy out my lease. Anthony offered a better rate than the credit union, and when he said they would take care of the registration, and tag (license plate), we said: Lets do it! We also spent time with David, their finance guy, who did all the paperwork and offered add on options, of which we took one for gap insurance. He was also warm, knowledgeable, and gave us a great experience as well. We just moved down from NY 2 months ago, so I had questions after I got home, and Anthony graciously took my calls and helped me, offering his services anytime. We highly recommend Duval Acura!

Review №10

Wonderful experience.. did not feel pressured at all to buy unlike every other place I went to. The car buying process took less than two hours. Highly recommend

Review №11

Excellent service and I had a great experience at Duval Acura. They were efficient and fast. My Service Advisor Khahil was very through and knowledgeable about the Acura lineup.

Review №12

Excellent experience. My first time buying a car and they made it simple and enjoyable. You can tell the folks working there are honest, transparent about the way they do things, and genuinely happy to help.

Review №13

Great dealership and service department. Always working to exceed expectations. Knowledgeable service reps who provide communications throughout the visit. More importantly, in 4 years I’ve never had to come back for rework.

Review №14

Khalil Mercado is my service provider and I always know what to expect when I call Khalil to set up a service appointment. Khalil will often remind me of a conversation that we had during a previous visit and suggest we review that area again for any potential service issue. I am always extremely comfortable when I need to call Khalil and set up a service appointment. I know he has my back!

Review №15

Thank you Arick for another exceptional service experience. Always appreciate your candor and honesty. I also appreciate the way you bundle and apply current service specials that I would have missed. Youre the best!

Review №16

Anthony (A-Train) my salesman was awesome! I called the dealership to inquire about the vehicle status and told it was still availabe. He put it right out front so I can see it when I arrived fully detailed.

Review №17

My first service after purchasing my car. Service staff was wonderful. Thanks Robin for being so nice and service was completed faster than estimated!!!

Review №18

I found the car I was looking for online and went to Duval Acura after reading favorable reviews about prior customers buying experiences. I was helped by Hector, Senior Sales Rep, and had a very no pressure look at the car. After some minor negotiation which was quick to be agreed upon by the Sales Manager, I purchased the car at a very fair price. At no time did it appear that there was any funny business based on the general perceptions which seem to be a common occurrence with a car purchase.

Review №19

Professional, timely and pleasant. Drove from Palm Coast It was worth the drive

Review №20

Jovie Quinto wrote up my service. Very helpful, seemed knowledgeable, easy to work with, took care of my concerns and made sure everything was thoroughly looked at.

Review №21

Casey and his team fixed our car two excellent standards we also had a lot to do the day we brought it in so we got a courtesy car which is fantastic my wife and I love this dealership great work guys

Review №22

Very nice and friendly atmosphere. The people were very professional and outgoing.Go ahead buy your next car at Duval Acura.

Review №23

Absolutely amazing.Every time I go to have my serviced my experience is excellent. Everyone is professional and nice. Adrick was very warm and welcoming. Took the time to explain everything to me. He was able to fix my window in less than 20 mins. Thank you all.

Review №24

Robin and the guy who helped me were really nice! They were very helpful and accommodating.

Review №25

If this is not the greatest dealership in Jacksonville , it should be. Always exceptional service and every interaction with the staff has always been friendly and professional.

Review №26

Do Not Trust Duval Acura repair shop dont get your car repaired at this shop... Let me start off by saying weve purchased two vehicles from Duval Acura. I had my Acura RDX in to get a diagnostics on the AC system, which Ive had already had gotten two diagnostics from another shops before going to Duval Acura repair shop. But I was thinking of trading my truck in for a newer model so I thought why not let them give us a diagnostics and we can get it repaired there and just trade it in. Well they gave us a estimate saying that we needed our total AC system replaced compressor, condenser, evaporator expansion valve you name it holes o-rings everything. $2774 to $3523 in repairs. Even though it was $200 for a diagnostics we decided to get one more opinion. Contacted reputable repair shop told them all this stuff needed to be replaced they gave us an estimate for half the price. I took my truck in only for them to tell me it did not need all those things done ended up needing an expansion valve a couple hoses for $600 plus the lost $200 that I paid for Duval Acura plus the diagnostics from the other shops. The technician at Duval Acura told us the compressor exploded. Save yourself do not trust Duval Acura repair shop, they juice up repairs so that its more profitable for them. I will not be buying anything thing else from Duval Acura.

Review №27

I went in to service my car and get some quotes on other needed work. From beginning to end the customer service was superb. Thank you Khalil for answering all my questions and genuine advise. My first interaction was with Corey over the phone and he was pleasant as well. Upon arrival he had filled Khalil in on my concerns. Any time I need to get anything done with my car I worry because I’m a female and been taken advantage by mechanics numerous times. I didn’t feel that way when dealing with this dealership. It was my first time there and I’m definitely returning. I’m from up north and usually dealer prices for service be ridiculously overpriced. Not here, I believe it was fair.

Review №28

Duval Acura and Khalil are awesome! Khalil is extremely helpful and takes care of his clients. I live over an hour away but always take my car to get serviced here because of the level service Duval and Khalil offer.

Review №29

Jovie in service is the absolute best! Id be remiss not to mention how great everyone else is, too. I am not sure how many people stay loyal to a car dealership because of the service department, but its why I have only gone to Duval Acura for the past five years - because of Jovie and the service staff. They are flexible, fast, and dependable. I needed a last-minute appointment for an oil change on a time crunch, and they were able to take care of me. I always feel like I am visiting friends when I go there. Thanks again to the wonderful staff!

Review №30

Knowledgeable, professional and courteous service delivered on time and within cost estimate. Pricing was very competitive.

Review №31

Curtis and the rest of the staff were excellent. Great experience and we will definitely return for our next vehicle.

Review №32

Always great service... I love my car again after getting it serviced. Thank you Casey!

Review №33

Everything was on time. At was also washed and staff were polite and informative! All good.

Review №34

Casey was a great service advisor. I had a pretty extensive service due and they kept me updated throughout the process.

Review №35

I stumbled in to Duval Acura by mistake. I was supposed to meet a sales person at a different dealership on Atlantic. This turned out to be the Best Mistake Ever! Tim Crow greeted me at the door and Will Isom was my final stop where I signed the papers for my Brand New to me 2018 Toyota Camry.No Big deal right, WRONG! Duval Acura showed me the meaning of NO Haggling! Unlike the misfortune I had at 2 other dealerships who had me drive off in a trade, only to have to turn it back in a day or 3 later. That was the worst. One of the cars I thought would be mine, was actually a Toyota Camry. It was taken back and swapped with one a couple of years older with the finance company wanting me to buy an OLDER vehicle, as their reason. I was actually told by Greenway Nissan that (let me get this right) no one else in Jacksonville would be able to get me a deal on the Camry I wanted. I thank God I did not listen. Ill save the details for their review.As for Duval Acura, they have gained a customer in me for life. I got a great car, great deal (this especially matters as I was upside down in a trade), great service... truly, I got to experience Car Buying as so many other HAPPY reviewers have experienced. Thank you Tim Crow. Thank you Will Isom. Thank you Duval Acura. This was not them going above and beyond just for me. I believe that Above and Beyond is Their Industry Standard!

Review №36

My wife got our car oil changed and the service department was professional and fast. They told her it would take an hour but it was done 5 minutes early and they washed and vacuumed the car too. We have consistently receive this kind of service each time we go to Duval!!

Review №37

Casey was so wonderful and addressed all of our concerns. Thank you, Duval Acura!

Review №38

Merrick is a genius. He made me feel so hopeful and happy when he made sure my car was working and safe to drive. He always goes way beyond to make sure I am taken care of. He is so smart and such a hard worker. Everyone there make you feel so happy and that they truly care.

Review №39

Fast, Friendly service. Experienced technicians and service managers. What I love most about my Acura is the service I receive

Review №40

Best prices and extremely friendly staff.

Review №41

Gary took care of everyone from the moment I walked through the door to the time I drove of the lot with my ride he didn’t haggle me for a sale(which was very important to me), he went over the deals that they were having for the month of October and even told me we the extra specials I would qualify for lastly he even took the time to go over the owners manual before I drove away I will recommend Duval Acura for all your car buying needs

Review №42

I keep coming back because of the exceptional service and fair treatment I receive from Jovie and Merrick.

Review №43

I came here through a advertisement online...I really wasnt looking for a car but I decided to window shop and I came across the car I purchase...i sign up for a test drive.. got a text message from Tim Crow...he put me in touch with Roger and it was a done deal...these salesman took good care of me and made everything easy....Thanks Duval Acura

Review №44

Make, model, and year are irrelevant at Duval Acura. Take your car in and get the best service in Jax. Ask for Jovie - he’ll make it right!

Review №45

Service was exceptional, fast, efficient and professional.Best Acura dealership and Service department I have been to ever. Thank you.

Review №46

This was my first experience with Duval Acura, the customer service was great. The wait was on point with the service that I requested. The coward reasonable and I will return there again for service.

Review №47

Excellent service. Very courteous, professional, expeditious and great about taking the time to explain everything involved.

Review №48

The most pleasant experience Ive ever had when purchasing a vehicle. Professional, easy going, and fun.

Review №49

The Touareg arrived this morning, Sunday, May 3rd, 2020. It is 1000X prettier in person than on the photos! I bought it without seeing it in person, nor test driving it. I am thrilled!

Review №50

Kaila was awesome! Super efficient, knowledgable and friendly! Thank you!

Review №51

Got in and out quickly. Jovie was professional and friendly.Barbara Ray

Review №52

Well Run business! Excellent staff and brilliant sales person

Review №53

Great experience from the moment I set it up to the moment it was completed. I strongly recommend coming to get your car serviced at Duval Acura

Review №54

Walked in and wasnt even greeted. Left and went to the Orange Park. Greeted immediately, test drove a 2021 TLX Aspec and definitely making the purchase.

Review №55

Great customer service!! I needed to get a recall taken care of, but I also had a hair appointment so I was given a rental to not have to change my plans! I was shocked at how fast Casey had me in and out the door; I was actually early for my hair appointment! Thanks Casey and Duval Acura for the five star customer service experience every time I step into Acura!

Review №56

Absolutely fantastic and no hassle buying which makes the buying and financing process most convenient especially considering the over 2 hour drive there from where I live. But its well worth the drive!!!! This is my 2nd car I have purchased from them.

Review №57

Tim Crow was a pleasure to work with. We were able to negotiate mostly over email and made it so much easier.

Review №58

I bring my Acura back to Duval Acura from NC every year, with confidence.

Review №59

Went window shopping.. The people were great

Review №60

Great service. Great people.

Review №61

Excellent and the best car dealer I have ever met. Everyone was very kind, polite, professional, and willing to help. The whole process was smooth. They have a great waiting area so kids had a wonderful time to play Arcade and other games. We are so happy about the 2020 Acura MDX purchase. Thank you so much, Jake and R.

Review №62

Duval Acura was my go to spot for all maintenance needs when I had my Acura. I came here for about 7 years and the service received from their staff has always been great, even a car buying experience I had with a family member. If I ever go back to Acura, rest assured I would come back here.

Review №63

I had a truly pleasant first car buying experience. Everything was very easy about the whole process. No tricks or gimmicks. I would buy my next car from Duval Acura.

Review №64

I called and scheduled an appointment for my B1. Arick Armenta my service advisor was spot on. They came to my home and picked up my car. HE dropped it off after the service. HE came personally to my house to brief me. Duval Acura is an extraordinary dealership,. I have not been disappointed ever. Fantastic Job!!!!

Review №65

The knowledge and exceptional customer service of the associates is the best I’ve seen or experienced in the car service industry.

Review №66

Khalil was very accommodating and all of the staff were helpful and nice! This was my first time in for service and I couldnt have asked for a more smooth experience. Thank you!

Review №67

Love Duval Acura Service Team. Always a quick and easy process with courteous staff.

Review №68

My son bought a used car here. Beautiful and clean. Great salesman. Dont usually feel this way about a dealership. He takes his car to any Duval dealership now and gets it washed for free. Great place to do business. Very positive experience.

Review №69

Arick was quite helpful in checking me in and making sure he understood what needed to be completed. Was told work would take about 2 hours and it was completed in 1 hour and 15 minutes! Always a great experience with sales and service at Duval Acura!

Review №70

First service with Acura and customer service was exceptional! I love that they pick up your vehicle and we’re very flexible with scheduling. I was very impressed with Duval Acura, highly recommend!

Review №71

Leasing a car here, especially right now, was better than my experiences elsewhere. From the test drive through the paperwork, it all went quickly, and I was pleased with the deal.

Review №72

Fantastic service! Very helpful, honest and attentive! A++++ buying experience. We dealt with the service, financing, and dealership departments and had a wonderful experience with all involved! Thank you Casey and Cain!!!!

Review №73

Acura service team here is solid. I keep tabs on what services I actually need and they didnt try to pinch pennies out of our wallet. They lended us a vehicle while they repaired our RDX which is always a nice perk for our family. Casey, our service advisor was honest and on par with timely communication. If I buy another Acura it will definitely be with you guys!

Review №74

Updating my previous 1 star review and pleasantly surprised! I stand corrected, after having the Speaker issues with my Jeep they got me in and out! Service manager Merrick is the man!! Seriously, faith has been restored in this location and I couldn’t be happier. I would give higher than 5 stars if I could.

Review №75

Great atmosphere...very helpful service

Review №76

Casey is a very capable communicator. He follows up on every detail and has been effective in the end result, which is the high quality servicing of my MDX.

Review №77

Top notch dealership from purchase to service. I can honestly say that these guys are really there for you after the sale / not just talk.I bought my Jeep there and had a couple of things pop up during my 3mo / 3000 mile used car warranty period and they jumped in and took care of them, no long grueling process or blame game. I can say that my experience with Anthony, Cain, and Andrew Caruso is why Ill continue to buy here and recommend them to friends and family. Check them out, you wont be disappointed!

Review №78

Thanks to my sales rep Curtis for all his assistance during the purchase of my dream car. Curtis is definitely the kinda rep you want when buying a car. Thank you Curtis and will be sure to sent anyone I know to see you because if you want to be taken care of, no one best to go to Curtis

Review №79

Jovie of the service department is fantastic. He is efficient, professional and courteous. They explain in enough detail what work is required and are able to provide an accurate estimate of the cost of the repairs up front. The maintenance is always performed as described and the assessment of the vehicle condition is well documented.

Review №80

Happy with Khalil and the overall Acura experience.

Review №81

Service was good and was pleased with what they did. Prices were reasonable. You could probably go cheap, but as I found, youll end up here anyways to fix the stuff the ther folks did. So the cheaper work really isnt all the cheap when youre back at the dealer anyhow.

Review №82

Go see Roger! Very laid-back and didn’t pressure me into anything I didn’t feel comfortable with. I didn’t intend to purchase same day, but Roger and Tim gave me a deal I couldn’t pass up, and I ended leaving with a new car! Thanks Roger for making the process fast and easy!

Review №83

Always great service!

Review №84

Love the service! Quick and easy! Will definitely schedule here again.

Review №85

Last night we purchased our 4th car from this Acura dealership in the last 6 years. There is no other dealership out there with better customer service! Michael Anderson was extremely friendly and professional. Always a great experience.

Review №86

Anthony was excellent. Great car, great price. They even delivered the car to me.

Review №87

Great customer and car service!

Review №88

Have taken good care of me on numerous occasions.

Review №89

Casey Graham is excellent. He is part of the outstanding Duval Acura Service Department. Hands down, the best service I have ever received each and every time I go there. Thank you for taking care of me and your other customers!!!

Review №90

The Duval Acura team did a fantastic job helping me find and purchase the car of my dreams. The customer service was top notch and they made me feel valued, appreciated and like family. I highly recommend them for your next vehicle purchase.

Review №91

Nice but service was slow.

Review №92

Always pleased with the service I receive at Duval Acura. They make it very simple to get your car serviced - exceptional!

Review №93

If I could more stars to the Finance team of Acura- David and Michael Weathers team, I would! This was the best communication ever when purchasing a car, and in the times of COVID when you here we will deliver the car , all you can think is , what if something goes wrong. Let me tell you NOTHING went wrong from the start to finish. Both sides communicated the entire time, and put me in touch with others that helped other things i needed to do with my current cars, and they were also an exceptional team to work with. Acura financing team member was David explained everything in detail to me when it came to payments-etc. and Michael Weathers Team did the rest to make it all happen! Seeing the Acura ILX online, and seeing it in person I cant even tell you just how beautiful it is in person, and in MINT condition!!!! Thank you guys for everything I cannot wait in a few years to work with you again, in the meantime I will be spreading the word of where to get cars! Pick DUVAL ACURA every time!

Review №94

Great service. Casey explained everything clearly and was honest in recommending which services made sense for me to accept. Keep up the great work!

Review №95

Beware of buying used cars from this dealership they are FRAUDS after purchasing a vehicle from them when trying to put full coverage on the car that’s when we learned that the car has a savage title. When we called the dealership to ask about it we were told that they had no knowledge of it and they seen nothing on they end. Of course you don’t because you’ve been paid for the car.

Review №96

On time service, price as quoted, friendly greeting~service by Khalil, clean car at pick-up - what’s not to like?

Review №97

Always a pleasant experience at Duval, excellent work and service

Review №98

This Is a Great Place To Buy A Car Ask For Anthony

Review №99

Great customer service from service advisor and work performed was high quality. The wait wasn’t long and they even washed my vehicle. Overall I’m very pleased with Duval Acura!

Review №100

Best peaple to deal with ever make sure ask for Cain he is very good sales person and will are awesome. Thank you

98 Photos
4.9 Rating
  • Address:11225 Atlantic Blvd, Jacksonville, FL 32225, United States
  • Site:
  • Phone:+1 904-725-8000
  • Acura dealer
  • Car dealer
  • Used car dealer
Working hours
  • Monday:7AM–8PM
  • Tuesday:7AM–8PM
  • Wednesday:7AM–8PM
  • Thursday:7AM–8PM
  • Friday:7AM–8PM
  • Saturday:8AM–8PM
  • Sunday:Closed
  • Oil change:Yes
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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