These guys are AWESOME. Helpful, great prices. They have a fantastic selection. They have become the first stop when I need a rug.

Do not shop this store. I drove two hrs to shop for four area rugs, sizes 5x8 to 10x14 at this store . When I walked in there were two or three employees at the front desk. Not one said hello. I spent 15-20 mins looking at rugs and still no one came to speak to me. I was the only customer in the store. As I was walking out a man at desk said “goodbye”. I stopped dead in my track and informed him, that is the only thing that has been spoken to me since I walked in. He had the nerve to reply, it’s been a busy morning.What a sad excuse to try and excuse ones HOITY RUDNESS!Spend your money elsewhere.

Great place. Rugs across the price spectrum. We found a number of lovely rugs. Sales team was helpful. They have a cool floor with various shades of wood stain so you can approximate what the rug will look like in your home. Good selection. No pressure. Discount for us as first time buyers. Will definitely be back!

Nice assortment of rugs, but received no help whatsoever. When we walked in, a member of the staff said hi, but never lifted his head from the magazine he was reading. We walked all around and didn’t receive any assistance. On the way out someone else walked in a received help. Not sure what that was about. We didn’t even get a goodbye. Never going back.

Awesome inventory of reasonably priced rugs to choose from. I purchased two beautiful area rugs.

Capel’s expertise, knowledge & service is Outstanding & Sally Rocks! Always have been most helpful.

Excellent selection, great prices and the best sales! The manager, Sally is very helpful & actually makes buying a rug FUN!! If you’re shopping for a new area rug, make Capel your first and only stop! You won’t be disappointed!

There was acknowledge when we entered the store. Walked around for 10 minutes at and still no assistance. I whether take my business elsewhere than to deal no service. The service clerk was on the phone the entire time.

Great service and selection, definitely recommend!

Capel Rugs has an amazing selection but they are also excellent at helping you find the perfect rug. Great service!

Capel Rugs in Indy has been a wonderful contributor to my design business. Sally always takes special care of my clientsand myself...the others at Capel are great as well and ready to help.

Very accommodating. Good prices and quality.

I’m very pleased at my experience at Capel Rugs. The customer service went above and beyond. Thank you Sally. Very pleased customers.

Sally and the entire staff at Capel Rugs were amazing. I decorated my home with high quality, incredible looking rugs. Sally took time to show me options, make recommendations, and keep my project in budget.

Im not sure what the ladys name is who is usually there, but she is always kind and patient with me... who struggles with decisions and finds it exhausting to look at rugs.

Highly recommend. Purchased all rugs for all of our homes at Capel. Best quality service and pricing in Indy

The dude named junior withrude never come back

Great selection, awesome staff. I found everything I was looking for. Thanks again!

Bad customer serviceNo experience how to deal with customer.

Sally and her team are amazing and so helpful.Great place to go to find the perfect rug....huge selection and nice showroom!!

Great prices and a fantastic selection. I highly recommend Capel to anyone looking for great deals on rugs and furniture!!

Amazing selection of rugs!

This store was very overwhelming and unfortunately I didnt see anything I liked

Awesome place!! Great selection and service!

We bought a rug from this store and had the wrong one delivered twice to our house. After both deliveries, we had to pack it up in our car and drive it back to the store in Castleton so they could ship it back to the manufacturer and have them send a new one. After the second wrong delivery we cancelled our order and then found the rug over $100 cheaper online from a competitor (which was delivered correctly the first time). Lesson learned!