Excellence service provided by Brad! He was very professional and prompted. He came out and diagnosed what was wrong with my washer and advised me that it would be cheaper to buy a new one rather than spending the $388 it would cost to fix the one I had. he didnt even charge me a trip fee! Definitely recommend them for appliance repair.

Excellent service provided by Brad! After calling numerous companies with high call rates I found Broad Ripple Appliance. Brad was out the next day and quickly diagnosed the problem and quoted parts. Parts came in and were installed in no time. As a realtor I will be referring customers here from now on.

Had a great experience with this company for my dryer repair. I found them through Angie’s List, requested a quote yesterday, Brad called yesterday evening, and when we connected this morning, he made a suggestion that could have saved me a service call. Turns out I needed a service call, and he was able to come today! Brad was professional and quick! He showed me what was wrong with the dryer, and explained why it was happening. I’m glad he stuck the company’s magnet on my appliance before he left because I will definitely have them back; heck, I’ve already recommended them to a friend. 🙂

I want to join others in recommending this business. Brad came on time, diagnosed what was wrong with the refrigerator promptly, and not being able to resurrect the appliance in a cost effective way, gave me excellent advice on where to go to replace it, in a cost effective way.

I was recommended this company through my neighborhood app. I called around and the prices were crazy just to take a look at my rambling dryer. I called BR Appliance they quoted me a great fair price, they had some one come out early the next day. Brad was fast and easy going he showed me what was wrong with my drum rollers, he replaced them swiftly and even vacuumed the inside where lint had fallen.He had to remove the whole front of my dryer and use a ladder because it was stacked. Out the door it was $190

Washer malfunctioned. Called and received next day service. Brad was timely, professional, safety-conscious (wore a mask) and was very efficient. Price was quite reasonable. Highly recommend.

My electric dryer quit producing heat. I called Broad Ripple to request a service call and Brad came out the very same day. He was very thorough. He replaced the faulty parts and cleaned out the interior of the dryer. He was very efficient. He answered all of my questions. I couldnt ask for a better experience. The service charge and price for the parts was more than reasonable (and was much cheaper than purchasing a new dryer). I will absolutely use Broad Ripples services the next time one of my appliances fail.

Brad just came out. I live in a 1957 home with all eras of updates. My wife and I within the last year installed oak flooring in the kitchen. This same oak flooring made it impossible to take out dishwasher out. Brad pointed out that the fill hose to my dishwasher had simply popped off. We had the option to take off our newly installed granite countertops, or cut a hole in the side of our 1957 metal cabinets to access the fix. Brad pointed out how I should go about this fix, left without charging me a dime, and I actually got the fix done. Brads honesty will cause me to call Broad Ripple service next time.

A service technician came to inspect a rattle that my 2 year old dryer was making. After taking a look at the dryer he said he didnt see anything wrong with it and charged me the $69.95 service fee. The rattling continued and when I called back in they said there was nothing they could do and to try and contact the manufacturer to see if it was still under warranty. I called another company and they came out and identified the faulty part and was able to replace it within a week. It is frustrating to me that I had to pay the service fee a second time with another company and start the process all over. If you are unable to find a problem you shouldnt charge the customer.

Brad from Broad Ripple Appliance was freaking awesome. Out quickly, patient about a little issue on my end (gave him the wrong door code), and had my dryer up and running in a few hours. Super reasonable rate too - somewhere around $200 out the door. Will definitely be calling back.

This is my first experience with Broad Ripple Appliance Center which I found to be outstanding and above reproach. The washer and dryer I purchased were in almost perfect condition. The in-store personnel were very professional and courteous. My products were delivered and installed with the utmost of personal care. I give Broad Ripple Appliance a five star rating because they are a company who cares. Give them a try, I gurantee you will be satisfied!

When our dryer drum stopped rotating it felt like the end of the world. My husband called the first number he found, a poorly rated company that ended up in the news for scamming their customers. I found Broad Ripple Appliance an checked all of the reviews. The reviews were correct, Brad was fantastic, professional, expedient, and even came back two days later to diagnose a separate issue for no charge. If any other appliance falls apart they will definitely be the first place I go for help. Give them a try, I highly recommend them.

I had never purchased a reconditioned appliance before but when the old Maytag washer went out, I decided to check out Broad Ripple on the basis of its excellent reviews. I ended up buying a Whirlpool HE--somehow, the washer technology revolution had passed me by and I was still in the world of agitators. There was a thirty day guarantee which excepted the very loud spin cycle--due to its loudness. This was not a problem. The technicians were courteous and professional--especially Carl. When the washer did not work appropriately during the first week, I called. The company said that I should not worry and that it probably was a matter of a new computer board needing to be installed. Carl came out and installed this. Still, the machine (now into the second week and clothes piling up) did not work. I called back and was told that Carl would return again and would do whatever necessary to fix the problem. He found something related to the water pipes, fixed it and now I am a happy consumer. Having a product that did not initially work caused me some anxiety. Yet, Broad Ripple continued at all levels to provide anxious free assurance and they stood by their guarantee and their word. Based on this, yes, I would buy from them again. I appreciated the consistently helpful way I was treated by the manager, the sales associates, and Carl, their excellent technician.

Brad came when he said he would. He was friendly and professional. He had everything he needed to repair my dryer and did so, quickly and at a fair price.

These guys were fantastic. Not pushy at all. He asked what I was looking for and how nice I wanted for it to be. He helped me to look at the machines and didn’t care that I was looking the machines up online. Some items are scratch and dent, some have been previously used and have been repaired. Everything comes with a 6 month warranty. I would definitely come back here again!

The receptionist was really nice, which set the tone, being already stressed at the thought of losing food. Then Brad showed up! Awesome guy! Friendly, knowledgeable, accommodating, and thorough. Reasonable charge, but I would have gladly paid more for what I got--honest assessment, measurements to replace unit, suggestions of brands to buy, and not to buy. Thanks, Brad (RING RING😊)!

Our timer was broken on our dryer and we went in to Broad Ripple Appliance. We were immediately helped and solved the issue. They were so genuinely kind. I love local businesses and would highly recommend them for any of your appliance needs. We will be back!

I was very impressed with the service at Broad Ripple Appliance. Beth Ann was great. I had to wait a few days for an appointment, but it was not a big deal. Tech Brad even called two days prior to the scheduled date to see if I was available earlier. Brad did a very professional job, repaired an electrical plug and belt in just a few minutes and even leveled my washer without me asking.I will definitely call them again when needed.

No longer BRA: new owner: Appliance Empire. Employee I talked with was kind and helpful. I was looking to purchase a used appliance.

WOW! Dryer stopped heating - tried to save some $$$ by trying to fix myself by replacing thermostat - nope - contacted these guys - they sent BRAD and ZOOM - he was fast, efficient, super friendly - best $$$ Ive spent in a long time! HIGHLY RECOMMENDED !!! Korrie at their office/showroom very nice and helpful too. They made my day.

Pros:Quick to scheduleWonderful receptionistCons:Brad--angriest critter Ive ever met. Literally, angry for no cause (hopefully after reading this he will be nice to people or at least grow a soul).Why was Brad so terrible:1. Called to have dryer repaired. My spouse had been advised to take the back off of the dryer (not by this company though). This was unfortunately bad advice because when Brad showed up he flipped out acting as if my spouse was Judas actively betraying Jesus. Literally, my husband only took off the rear piece and didnt touch anything internally, and Brad acted as if my husband had tore the entire dryer apart, took a bowel movement inside of the dryer, and then expected Brad to make it all better. Brad panicked I know when to back away from something. Im not getting involved with putting your husbands mess back together. There wasnt a mess. The screws were bagged and everything was put back together. It took the other repair agency 5 mins to put it back together. So difficult....for Brad. By the way, Brad was only at my home for less than 5 minutes (because my audio recording was only 1:42 long and I started that after he entered my home. So glad he can back away from a problem so quickly without looking at it).If only Brad would have said, Im sorry but Im not able to work on a dryer that has already been tampered with by your spouse, etc or been more professional I would have understood and accepted that he couldnt help me or wasnt able. I get it because maybe hes been screwed by bad customers in the past and was taking precautions. However, even as I adamantly explained that I just wanted his assistance he became even more irrational. He refused to assist me. And then he just left. I ended up voice recording our transaction because he was just such a jerk. I wish I would have videotaped it for someone to see his whiny face and hand movements. Basically, Brad was upset because he didnt want to work on Friday. He didnt charge me a service fee (surprisingly) but that would have involved more work and well thats not for him.2. Just came unannounced into my home. However, I understand why he did this now because hes angry at life as he doesnt know how to be professional or respect boundaries.3. Unprofessional and just a jerk. Learn some tact and some flexibility for that matter.This is probably a great company but if Brad is your technician make sure you dont ask for him on a Friday....especially after 1...Went with another company who came out and fixed the dryer 2 hrs later without complaint.

Got kids a washer and dryer Bill and Cory took great care of us and when we had issues got right back to us on the weekend. Great customer service

I had a technician come to my house and tell me that the motor on my washing machine was bad and that it was not worth it to replace the motor because the combined cost of the motor and labor was more than the value of the washing machine. My washing machine had a 10 year warrantly on the motor which was clearly stated that on the front of the washing machine. Also the sticker with the date the store inventoried the machine was clearly visible. Did the LG certified technician contact the manufacturer and install the motor. Hell no! I ended up paying $80 for nothing and incompentence.

Great job thanks for all your help

Jeff helped me locate a water inlet valve for my broken old dishwasher. I had called prior to going in, due to having to bring my 2 year old twins with me. We were not able to figure out if he had may part over the phone, because I work in medicine not appliances and have no idea what I am doing. Jeff had me come in but stay in my car with the twins while he ran back and forth finding my part and completing the transaction. I am happy to say the dishwasher is up and running because of Jeffs help.

Quick and friendly. Tech was knowledgeable and efficient. Did not give 5 stars because I was charged 67.00 for an ignitor that cost 21.00 on amazon for the exact part.

Ill start with the positive. They were able to fix my clothes washer. However, the technician did not come during the assigned 3 hour time slot. He showed up 30 minutes after the assigned 3 hour window. He then did not have the correct part to fix the washer. He said he would get the part and come back the next day. The next day came and he never came back. I called late in the day and he said he would call me back because he was busy. It took 5 days before he called back. He then came out 2 days later and while doing the repair he spilled so much water it went through the floor on the second story and started leaking through the ceiling light fixtures on the first floor. Through all of that, they gave me $10 off my $300+ bill. I thought it was all done until my credit card bill came the next month and I was charged twice. Therefore, I had to call them and have them refund one of the charges. The office did apologize but that it too little and too late.

To Miss Langford beneath me. The 79.95 is the trip charge, that is just for us to come out and diagnose the issue in which our technician ran the diagnosis and you had a bad motor. Your 10 year warranty is with LG not with broard ripple appliance. We dont know when you bought it. I informed you on what I would do. The 79.95 is a trip charge. The date the store inventory the machine and the manufacturers date are different. We are not factory certified to work on the manufactures warranties.

Quick, professional, efficient. They explained the problem and explained how they fixed it. They’ll be my first call any time I have appliance issues.

Experienced, friendly and fair. I call them for all my appliance repair needs.

Brandon was very friendly and installed my appliances professionally. Would definitely recommend this place.

If youre looking to save money and buy a nice used appliance, this is your store. Very friendly help and nice show room.

I have bought several appliances for my kitchen and a freezer for my garage. They all work great. Also used them to service my clothes dryer. Great service and the Stainless steel appliances in my kitchen look great.

Bought a used upright freezer at a great price that included hauling my old freezer away. Delivery guys were on time and very careful moving things in and out. Will definitely recommend to others!

Thank you so much for your EXCELLENT service via phone and in person! I am overestatic about my purchase. ♡

These guys was very patient,worked hard to get our waher and dryer in our basement,not mention Willie who will be 60 this Sunday,, black own business!!!

Def recommend! Had what we needed in stock, diagnosed our dryers problem and super nice guys!

Started off with a little hiccup but the customer service has made up for it. Highly recommend for service and sales.

Very helpful and courteous. The refrigerator part I was looking for was available the same day.

Korrie is awesome...

Great product

Overpriced for there appliances

They take up all the parking spots