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The HID Factory
6608 Brittmoore Rd #400, Houston, TX 77041, United States
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The HID Factory
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Ca
Review №1

DO NOT order online.. horrible communication, actually there is no communication… they just don’t answer any emails! I ordered cab lights it’s been over a month and I sent three emails and got no response with that last email I asked to cancel and they did but still didn’t get an email saying they canceled it.. such clowns 🤡

Ri
Review №2

Retrofit headlights were good in the beginning. Have had a few issues with them now and have tried to reach out and contact about the warranty they have to get some replacement parts for them. But no one will return an email or phone call. Have had them since December.

He
Review №3

I had my reflector headlight housing retrofitted with Morimoto MLED projectors. I asked for something that looked OEM but with the performance needed to see better at night. They delivered and so far I am happy with the results of the workmanship and product. I will update this review if anything changes with real world use in the next 6 months.

Ca
Review №4

If you ever need your car worked for that stand out look! This is the place to go talk to Travis and he will take good care of you ! I promise you the best deals in Houston ! Think I’m lying ? Prove me wrong ! Make the call !

Er
Review №5

This place is great. Staff is friendly & knowledgeable. Competitive prices and good warrantys. I had a Morimoto HID kit on my Altima which was awesome. Bought a new truck and couldnt get HID this time because it voided factory warranty. Purchased a set of Morimoto 2 stroke 3.0 LED bulbs and honestly theyre better than the kit on my car. The brightness is amazing and the cutoff and distribution looks like it came factory.

SU
Review №6

Great service have taken all my cars here for all my lighting needs!

Ch
Review №7

Excellent customer service. I love my new headlights. Comfortable and clean waiting area.

Ma
Review №8

I never got around to adding a review fromA while back. Looking at get HIDs on another car then I remembered this nightmare. I went back 4 times to replace a bulb. The last one burned my headlight and part of my hood on my infinity G37S. When I tried to talk to Travis about it he got all defensive recommended me for the repair at a shop down the road, I thought he would help with the burned parts and repairs and nope, said he wasn’t responsible for it. What a little snake. This happened a while back I’m sure he remembers seeing my car at that the “recommended” shop for weeks, after his bad installation burned my harness , part of my hood, and obviously my headlight.

Li
Review №9

Great guys that leave you amazed at their work! Just got my headlight assembles installed and they did a fantastic job! Definitely going to come back to upgrade my lights to Halogens and buying their Kit set ^_^)/

Ve
Review №10

Good guys. Quick!

Ru
Review №11

The place seemed very clean, and organized, the guys were quick to help and seemed honest about how they treat their customers, but there was one thing that I wasn’t too happy about. I’m a man that I like to see when and where my car is being worked on, even from afar, I don’t necessarily have to be inside the garage with the mechanics, BUT when my car was taken from the front of the shop, they drove it into the garage to get worked on, and I was out side the garage looking at where my vehicle was taken. being a first time customer there I wanted to see how they worked etc, “from afar” and someone closed the garage door for no apparent reason and my car was out of my VIEW for a good 30 minutes.....I was not too excited about this since there was no reason for that garage door to be closed. When I got my vehicle back, they had checked the issue I took it in for and I checked and made sure everything was in place and IT WAS, but they should give the clients the option to view what’s going on with their vehicles and not place them out of view.

Ro
Review №12

These guys are very knowledgeable and they arent trying to rob u,very fair prices for the high quality work and customer service u receive👍👍

Jo
Review №13

I visited Hid Factory with a pair of led bulbs I purchased online. Travis installed them and told me to see if they were bright enough. He said the brand he sells were 4 times brighter. I tried them and he was right! I could barely see the lights on the road! I went back and had him install his brand. Wow! What a difference? I highly recommend his shop for any lighting modifications or upgrades. A little pricey, but he makes them work properly!

De
Review №14

Its a cool little spot to get things done

Mi
Review №15

Very professional, came in about 5 weeks ago with my duramax the factory bulbs were halogen very odd especially for the highest trim so I decided to switch to full led, they made sure to answer all my questions and even labeled which bulbs go where. They asked me if I wanted them to install but I was on a budget and decided to do them myself, I later ran into a problem installing them and they told me to send in a pic and called me back with what I was doing wrong, that means a lot when you deny installation and a business is still willing to help. This goes to show that customer service goes a long way and will definitely be coming back for more projects.

Ad
Review №16

Super-satisfied customer! You guys always take care of me while teaching me about your craft, making sure I get the right parts for this rare car. Thank you for your hospitality over the years!

Br
Review №17

Very satisfied with the services provided. I went to HID Factory to have an adaptor installed for daytime running lights on aftermarket headlights that I installed. I was satisfied with the work so I returned a few days later to have an HID conversion kit added. Their work was completed in neat and professional manner. They didnt rush through the work which results in great quality. I would recommend this spot to anyone needing lighting service done their vehicle. The guys that work there are cool and communicate well with their customers.

Jo
Review №18

Best experience recommended to everyone, had a few of my buddy bring his car and he prefers he keeps coming back just like me if we ever need work..good customer service, fast, nice prices.

Dr
Review №19

Giant improvement over old halogen bulbs.Something was up with my lights to the point where they were hardly lighting up the streets at night.Whatever it was, getting the replacements installed here made my car much safer, and also much cooler looking.Easy, inexpensive way to spruce up a 10+ year old car.

Mi
Review №20

It was actually pretty good. The explain everything the amount, and warranty. I honestly recommend other people to come here.

Mi
Review №21

DO NOT WASTE YOUR TIME WITH THIS INCOMPETENT COMPANYWorst customer service Ive had in recent memoryCliffs:Ordered cab lights 12/6Four days later the order was processed and shipped (12/10)Incorrect parts arrived 12/18Convinced the HID Factory to send the right itemsNew package arrived 12/22Didnt get what I ordered but rather what they had in stockRequested refund, shipped parts back, and still have not been refunded TWO WEEKS after my package was receivedIm out $30 in shipping ($15 each way) and have to file a dispute with my credit card company to get the rest of my money backThis company is a joke. I called them after they sent the wrong lights for my vehicle and was told to call back because the department that handles online orders was busy. Hilarious. Personally, I would have taken the customers number and called them back, but thats just me. I eventually spoke to someone who insisted I return the original, incorrect order before they would ship the right parts. In other words, I pay to ship the wrong items back, wait for them to receive it, and wait again while the correct items are shipped back to me. Somehow I convinced them to simply send what I ordered asap, and while they did, it was wrong again! Instead of amber lights, I received white. I called back to explain the issue and was told Yeah, sorry about that. We were probably out of stock on the amber so we sent you white. How about just sending me what I ordered and paid for?! This time they refused to send the correct parts without first receiving the stuff I had in my possession back, so I cancelled my order and returned everything for a refund. They received their parts back on 1/13/21 and I still have not been refunded. Ultimately, Im now forced to dispute the charge with my credit card company.This is nothing more than two guys trying to seem bigger than they really are hoping to make a fast buck off of cheap Chinese parts while screwing their customers.EDITED TO ADD: Regarding the this is the first were hearing of this response -- between 12/18/20 and 1/25/21, I called your place of business on three separate occasions and sent two emails (one with the tracking number and a second requesting a status update). I shouldnt have to post reviews, contact my CC company to file a dispute, and submit a compliant to the BBB to get a response. At least your customer service is consistent.

Se
Review №22

Awesome service and great employees. Ive used this shop over the course of about 5 years for various vehicles and they never disappoint. I only get car lighting work done here and nowhere else. They are honest and fairly priced. I have recommended them to friends and family. They are experts in their craft and always do a good job. If you are looking for anything related to auto lighting, stop reading and go to the HID Factory. You will not be disappointed!

ro
Review №23

Great customer service!! Highly recommended!!

C.
Review №24

Great installation of my LED Headlamps!! Leveled them and confirmed all was working as it should, before leaving... I will be back soon to install my fog lamps for sure!!

Se
Review №25

I had new headlights installed in place of the old ones and the guys did a great job with installation at an affordable price. I was very happy with the result. They were patient and informative with the questions I had about the installation. They also showed me the end result with how all of the different lights worked. Good job! Highly recommend

Kr
Review №26

We been going here for 4years😊 We just left there earlier today..

Mi
Review №27

I really think these headlights for 699 dollars are seriously a giant waste of money.Dont bother!!

sa
Review №28

I received top notch service from the time I called HID Factory. I interacted with Diego most of the time and he was very knowledgeable, and not pushy at all. He helped me pick the perfect setup. They put them on my car in a timely manner as we had discussed over the phone. HID Factorys service was awesome. I got exactly what I wanted, installed professionally and I couldn’t be more pleased. I can now see the road, as Trevor said :) Highly recommend.

Al
Review №29

If I tell you guys it was quick easy and affordable I would recommend this place over all. They had quality and quantity I will be back for more work.

Sa
Review №30

Found the HID Factory through youtube videos and finally got my Halos installed. I couldnt leave my car at the shop, since I have to go to work, they gave me immediately and without any problems Loaner Headlights. Since I am not familiar with the area, Travis even drove me to a restaurant while waiting for the Loaners to be installed. A couple days later I had my Halo Headlights. Couldnt be happier, and will be back, for more light work. The staff is friendly and very helpful / knowledgeable.

Ma
Review №31

I had a great experience every single time I been here. These guys are very honest and educated and know what they are doing. I highly recommend people who are looking to upgrade there headlights or tint to go here n check them out. Pretty decent prices and great customer service.

Da
Review №32

Love this place! Products are great and fantastic service! I’ve brought 5-6 vehicles over the years, these guys get it done in a timely fashion and always willing to help down the road! 5 Stars

Sa
Review №33

Awesome products and best customer service! Highly recommend!

JU
Review №34

Trevor and his team at HID Factory are very skilled and knowledgeable at what they do. I been coming to HID factory for the past two years for custom work on my truck and I am very satisfied with the work they have done. They are great at answering all my questions and recommending me the best products for my vehicle. The wait times are not that long, and I am usually in and out the shop on many occasions. I will continue coming to HID factory in the future and highly recommend them to all my family and friends. You won’t be disappointed.

Da
Review №35

Brought my GMC Sierra in to get some HIDs installed. The guys were very courteous, friendly and knowledgeable. Very efficient at installing and very reasonably priced. Bringing my wifes Toyota 4-Runner in tomorrow to get those done as well. I definitely recommend HID FACTORY!!!

ma
Review №36

Great product ,fast service and awesome team..what more can you ask for

Pa
Review №37

Bought some LED headlights for my truck online from another company. Called the HID Factory to ask if they would install them and they said yes. Person i spoke to on the phone was very helpful and courteous. Went into have the lights installed and Great customer service, once they installed the lights they brought me in to make sure i approved of the work and product and make sure everything worked properly. Would highly recommend HID Factory !!

Pe
Review №38

Very helpful, and honest to whats needed and not needed....also they showed me what my car would look like if i went with the idea i had at first.

KC
Review №39

Came here after numerous attempts at other establishments. The customer service alone makes you feel comfortable spending your money here. Travis, Diego, and Omar all personally helped me and were hands on with my truck. I would highly suggest coming here for all custom lighting needs. A 1 quality work and you’ll be looking so fly. Great warranties and great top notch products only.

Ma
Review №40

THE HID FACTORY has A+ service. The employees are very professional and knowledgeable about there products. They help fix a problem that another company messed up. I definitely recommend this guys and I definitely will be back.

Al
Review №41

Their work is phenomenal and the service is great. Highly recommended this place. Definitely worth the drive.

To
Review №42

Never had such a frustrating experience with a company selling goods ever. Poor to no customer support, rude, apparently can do wrong, threatens PAID CUSTOMERS by saying theyll blast their number across the world, Travis you should be fired i would NOT want you as the first guy people who PAY, deal with. If I could give zero stars I would. 100% will never buy anything again from the hid factory

dy
Review №43

Excellent service from the moment I walked in the door. Travis was extremely helpful and pointed out some things to make my ride look even better. These guys will take care of you, will recommend.

Ta
Review №44

I have used The HID Factory now for installs, on several vehicles that I own, over a several year time span. The staff here is knowledgeable, looks out for the best interest of their customer and are very time & cost efficient. Honestly, I like the service and quality of product so much; that, I still drive across town to have them do work on my vehicles (even though I no longer work down the street from their facility). I highly recommend this establishment for any automotive lighting needs that you have! I can personally say that I’m a loyal customer of The HID Factory and will continue to have them do the work on all of my vehicles.

Da
Review №45

Great customer service! Always helpful/knowledgeable with any questions or concerns about a product you’re looking for.

Ja
Review №46

These guys do quality work, and in a professional manner. Theyre customer service is A1 and thats important to me. There was an issue and they explained it well and got the job done. I have had aftermarket lighting on most of my vehicles. They also warranty their work and parts.

Do
Review №47

Hid factory is the place you should definitely go for all your lighting needs all of there work is always clean and professional also the customer service is always A+

M
Review №48

HID Head light bulb blew out after 2 months going back for replacement!

Mo
Review №49

I was looking for an OEM projector headlights for my 4th generation RAM 1500 and these guys had very clean used ones. They installed them for a very good price and took no time considering the job. I came back for some moist I had in the left headlight and they kept their 1 year warranty promise and took care of that by resealing the headlight while I waited for the truck. Later on, I noticed that the left side hotspot was not as bright as the right side so I went back and they changed the projector inside by opening the whole assembly. Their warranty is legit and they do amazing work!! I would highly recommend this business to anyone and I’m gonna take my wife’s care there soon for a headlight upgrade.

He
Review №50

My 2012 Chevy Cruze now has WWII era brightness level LED lights on the front hell yeah

Ro
Review №51

Very Knowledgeable and professional group of people with great selection of high quality HID/LED bulbs. Just replaced the headlights and interior lights of my car with LED bulbs and very satisfied with the results. Thanks guys for the professional job!

Ch
Review №52

Guys here always do a great job! With purchase you even get a warranty.

an
Review №53

The HID Factory has the most Legendary Customer service I’ve ever encountered. There is not a place in Houston Texas that can beat there kind of professionalism and performance. I appreciate Travis and his dedicated team. They are straight forward and do the job right. Never had a problem with there product or work. I highly recommend the HID Factory to anyone interested in lighting customizations to there vehicle.

Je
Review №54

Mr. T was very knowledge in explaining every detail about the difference between the LED and HID lights. Fast service, great team. Very satisfied with my new LED Lights and Fog lights. I’m glad I accepted the referral. Thanks to The HID Factory, definitely highly recommended

De
Review №55

Poor to no customer support, rude charges 50$ to install a headlight you already paid 200$ for

M.
Review №56

The HID Factory👌🏼👌🏼👌🏼 Oh man, they’re so great with what they do/specialize. The price is so worth it and you’ll get 2 years warranty. I just asked them to replace the previous LED lights(low beam lights & fog lights) of my honda civic and they’re brighter compared to previous ones. Highly recommended. The best in Houston, Texas. 👍🏻

Ma
Review №57

Mr. T was very knowledgeable, very fast service. Good quality products not the cheap stuff. You want your vehicle to look nice and not sorry, trust me these guys know how to get you recognized out in the streets

Gi
Review №58

Amazing customer service great attention to detail will definetly be coming back

as
Review №59

After waiting 2.5 months for my lights to show up(covid or not, completely unacceptable) they do not work now need to buy another kit so they dont flash and work on low beam. For 1200 bucks Canadian thats again unacceptable. Garbage customer service and little to no help would highly recomend NOT dealing with the hid factory again.

Ro
Review №60

Very knowledgeable, very fast service. Good quality products not the cheap stuff. The staff there was very awesome. Thanks for the great service will be coming back definitely!!!! I highly recommend these guys!!!

Ca
Review №61

Just left the HID Factory and loving the new LED lighting Travis and the team did on my Nissan Rogue. It looks awesome now! Thanks again Travis, Omar and Diego for doing a wonderful job. Highly recommend!

Is
Review №62

Great place and great prices. fast turnaround as well. had some lights from previous shop and when HID factory installed my new HIDs, it was a night and day difference. will definitely come back for all my lighting needs. thanks !

Jo
Review №63

Great service got in and out with no issues definitely bringing my cars here next time to get it worked on recommending coming here!

Ur
Review №64

They sell MADE IN USA accessories and they are the best at LED LIGHTS FOR CARS AND TRUCKS !

Iz
Review №65

This place hands down is one the best lights in Houston. Great customer service and reasonable prices and guaranteed satisfaction.

Co
Review №66

Just got off the phone with Travis and I will say I was very please with the customer service. Every question I had was answered with ease and was explained on a level i could understand. After watching numerous Youtubers back this company, I took the plunge and spent around $800 for new headlight assemblies, turn signals and cab lights. Quality stuff is not cheap! I appreciate you guys still making parts for the 2nd Gen Cummins crowd.

Va
Review №67

My experience here was awesome. Originally my cousin referred me here, then seeing that HID Factory had 4.3 stars already sold me. Now I see why this ace is rated high. I literally was in and out of there within an hour. The waiting room was very comfy I almost fell asleep so it made the time go by quicker. Travis was awesome at explaining the lights and showing me the end product once my headlights were installed.

Ju
Review №68

Order some HID for 1982 GMC K10. Had them shipped up to the Dallas Texas area... BOY HOWDY the lights are awesome so much brighter then the stock replacement lights. very happy with these lights. I been telling all my friends who have the older square bodies get these lights. so much cleaner and brighter very happy with these lights. Thanks again for a awesome product you brighten up my night for sure lol.

A.
Review №69

Read great reviews so decided to take all 3 of my vehicles in to get HID kits. Sierra, Silverado, and a Charger it all went well, service was very nice. 12-15 months later the Silverado passenger side wouldn’t turn on. I had my brother take it to them to see what the issue was and the guy there stated that I needed to replace the whole hid kit as it was an old model so I told my brother to go ahead cost about $140..10 months later the exact same thing happened. The passenger side went out and I simply called to inquire about it and dude on the phone had the worst attitude and said I needed to go in and they would tell me the issue. I decided to do research on my own and try to fix it. Upon running a couple tests I realized that the only thing wrong was the bulb ($20) fix ...then I decided to install the old kits that were originally on there and I ran a couple tests on those and the only thing wrong with those guys was the bulb once again so another ($20) fix, meaning they completely ripped me off on the first go... I can honestly say I guarantee that if I had gone in they would’ve informed me that I needed a whole new replacement... really disappointed I could’ve been a long customer as I consistently upgrade all of my vehicles but definitely not returning.

Ch
Review №70

The Team at the HID FACTORY installed a light bar on my roof and a new horn, speaker and siren under the hood. Their work was perfect, done on schedule and is still working great for close to a year. The installation of the control boxes in the interior was done with exquisite care. Only one hole was required and it will one day be repairable if required. Travis and his team went the extra mile for us. If you have an auto lighting job, THIS IS THE PLACE for it. Excellent work, priced very reasonably, they stand behind their work. These guys are good!

Ag
Review №71

Ive been coming here and using their product for over 8 years

Tr
Review №72

The company got with me and was able to give me a partial refund for the inconvenience of the shipping taking a while. I am very happy with the product and am very impressed that the company would work with me to make me happy. I will definitely do business with them in the future and recommend others as well. They are a very respectable company.

La
Review №73

Awesome place! Customer service excellent!!

Br
Review №74

There’s very few reputable and reliable shops like this. These guys are great they are honest and they take care of you.I have now been to this shop at least five times and I have left completely satisfied every time and even left planning what to do next with them multiple times.These guys really do take care of their loyal customers.

Ti
Review №75

If you are looking for proper installations and excellent lighting, HID Factory is the place to go. I replaced my stock OEM lights and it is now extremely bright during the night. Whatever lighting you want on any part of your vehicle, HID Factory will make sure you get the best quality lighting.

Ch
Review №76

Second visit. Team is talented and fast. They do great work, especially mounting custom.lights or replacing bulbs. Prices are more than fair. Experts in HID lighting. Honest, straight talking owner on- site with a great deal of knowledge. My third trip and I will not go anywhere else for any type of automotive lighting. If you need any kind of special automotive lighting, or MFG. upgrade, look no further. Energetic team of capable staff.

Ro
Review №77

Great Service! Travis took care of me from the start! Highly recommend

Tu
Review №78

The HID factory is the best place to come to for your lighting!!! Awesome customer service, they listen and give you the best option to leave satisfied with what you bought. Definitely coming back and recommending to my friends!

Ar
Review №79

Dont go anywhere else for your HIDs this place is amazing!!!!!!

Br
Review №80

I stopped by the HID Factory during my lunch break on very limited time and got helped right away and took the time to explain the product that will work best for my truck. I told them i was leaving out of town for the weekend and i needed help fixing my headlights. So i was planning on making a appointment and coming back later after work but they immediately put my truck in the shop and installed my new lights within 10 minuets i was out the door. I highly recommend this place to others they were very helpful and will be coming back again.

Br
Review №81

I got my one of my HID light bulb replaced here over a year ago. everyone was super cool and it seemed like everything was all good. I left with my bulb replaced and they looked great. 2 weeks later the one they replaced went out. I ended up getting a ticket for having a headlight out as well. I then go get it replaced again.. a week later the light is out again. I tell them that its gotta be more than just the bulb. They tell me that its because whoever installed my lights did the relay wrong or something. That wasnt my issue, my issue was that they specialized in HID lights but couldnt resolve my problem. I had never had my bulbs go out so quick until they worked on it. Not saying they were the complete cause of it but I loved my HID lights and they couldnt get my problem resolved. After so many problems within 2 months time I ended up just taking it to my mechanic and getting regular factor lights put in...

Ch
Review №82

Very good job done for a projector swap. The rep there are friendly and explain to me on all the details and technical questions. They are very helpful and guide me through all the process and stands by their work. Highly recommend this place for working with headlights. Will be their customer again for any future jobs.

CH
Review №83

I came in a year ago to get HID kit for my Toyota Tundra. A few weeks ago I began to notice an issue with the headlamps. These guys are top notch and stand behind their products. Excellent customer service and get you taken care of.If you are looking for a place to get LEDs or light kits. No need to look further, come on over to HID Factory and ask for Travis. He will take care of you. 👍

Ma
Review №84

I took my G37 in to have the headlights and taillights blacked out. Gavin quoted me a good price for all the work. When the work was completed everything seemed fine and looked good. Then my right front headlamp was getting condensation inside, which means they didnt reseal my headlamp correctly. And to make matters worse my front bumper started to come off. So I took it back to Gavin and he said he would take care of it. He then takes off the bumper reseals my headlamp again. But tells me there are some broken brackets and bumper clips from the initial install he says was already broken. No sir you broke all of the brackets and bumper clips my vehicle was just fine. And he broke the brackets on my right front headlamp and tried to glue it together. That headlamp is 908.00 new from the dealer. Gavin you and your crew do some low quality and shady work. You should stand behind your work and know when your in the wrong. Maybe you should not be touching high end vehicles if youre not trained to work on them. You lost a customer and many to be in will let everyone know!!!!!

Je
Review №85

Highly recommend THF, Mr. T was very knowledgeable and very helpful on what I was looking forward too, I promise you that you will be satisfied. Come check these guys out and drive out satisfied 👍🏽

da
Review №86

Top notch crew and prices. Definately the best place to go for any vehicle lighting issues. I had a under car led system installed on my mach 1 and they did a fabulous job. worth the drive to have it done right.

St
Review №87

Went here to get my headlights replaced on my SUV and they were fantastic great customer service and quick definitely will go back

Ra
Review №88

Travis and company were great! I took in My BMW S1000R for an HID upgrade. These guys exceeded my expectations and will definitely be getting my future business. Highly recommend! - RG

An
Review №89

Went in an asked a few questions about HIDs and the kit installed, the front desk clerk was reluctant to help / make a sale. Won’t be doing business here again.Edit: After a respectful outreach, both Jason and Carlos have been more than awesome to communicate with me and make sure that I had been taken care of. Thanks guys

Th
Review №90

I called Carlos last week, asked about a set up that they had on Facebook. he told me it was $360 but they were running a special for $280 installed and would take 30 minutes, so I scheduled a day to come in. once I got there the told me it would be 45 Minutes... about 30 minutes in he told me that if I wanted to do the full set up it would be $360. I told him that he said the full set up was the special $280 last week, and thats the reason I came in. At this point they had my whole front bumper off to reach the headlights, so I didnt have much of a choice but to continue. He claims that he never gave me that price, which I pride myself on being honest, and I promise that he said $280. They knew I was pissed, and then to make matters worse the whole thing took over 2 hours to complete the job. I made them show me the break out price, and asked one last time for them to honor the $280, but they wouldnt. I dont know if its because I came in dressed nice for work, or what, but I feel like they were trying to get as much out of me as they could.I would NOT recommend these guys, they are shady. Its a shame, because I have two other cars that need work done on, plus my company vehicles.Being a business owner, this infuriates me.

cu
Review №91

I was in and out in a timely manner. The guys did a great job.

ca
Review №92

Found the HID Factory on google they had the fog lights I needed for my GT500. Good price Quick install knowledgeable staff. Will return for future lighting needs!

Da
Review №93

Only thing I dont like is there hours of operations. If they close at 6pm like discount tire I could make from the other side of town. Only difference is discount has multiple locations. Sigh. Not to mention Saturdays at 2pm. Im just saying can you have 1 day thats late for the folks that work a regular 9 to 5 and can use that extra hour so we wont get ticket for our headlight being out. They do outstanding work!!!

B
Review №94

Initially posted a 5 star review, customer service was excellent when I had work done more than 8 months ago, they even stayed late to get my vehicle out as promised . Absolutely no complaints on their service.However, the 3 stars is for the problems I encountered after the install. Just a month or so later, after heavy rains, I got heavy condensation in both head lamps. I could tell they used an excessive amount of glue, and they were not sealed properly. Had they used better sealant, I wouldve never encountered this issue. The halos started dimming, and now only one headlamp works when it wants. I have to slam my hood, just to get both sides to stay on, and even at that, one halo is much dimmer than the other. I do not have the time to make a 45 minute drive, and go back and forth for them to perform warranty work.Spent close to $700 to get the halos & devil eyes installed, and will now have to pay the same amount to buy another set of lights, due to the poor quality of work. Really disappointed for the price I paid, to have the end results of cheap, eBay looking halos.

Wa
Review №95

Clean shop and cool employees.

Ju
Review №96

The guys there know their trade good service and not to long waiting.

Da
Review №97

Good guys good products. Fair prices

Fr
Review №98

I came in for my 3rd bulb replacement i guess i just received a bad batch. But they swapped them out each time with out a issue under warranty still. So think yall for sticking to your word and conducting a good business. 3/26/16I had my high and low beams done price was good and quality was good and staff was knowledgeable would definitely recommend. Only issue was they didnt put my under wheel cover back on or secure my engine bay cover back on . I fixed it myself no need to drive all the way back being I live on the southwest side of Houston. I Recommend if you can buy from them but install yourself.

De
Review №99

The guys over at H I D Factory are great .......I bought my H I D lights over 4 years ago man they look good if i hag a problem they took care of it with no hassle keep up the good work

Mi
Review №100

If you need lights this is the spot to come too!!! Professionalism & top notch service & quality here!!! Get it done the right way the first time!!!

Information
69 Photos
100 Comments
4.5 Rating
  • Address:6608 Brittmoore Rd #400, Houston, TX 77041, United States
  • Site:http://www.thehidfactory.com/
  • Phone:+1 713-359-9000
Categories
  • Lighting store
  • Auto body shop
  • Auto repair shop
Working hours
  • Monday:10AM–5PM
  • Tuesday:10AM–5PM
  • Wednesday:10AM–5PM
  • Thursday:10AM–5PM
  • Friday:10AM–5PM
  • Saturday:10AM–1PM
  • Sunday:Closed
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
Amenities
  • Wi-Fi:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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