Raul was AMAZING! Got us in and out fast and delivered my car to my house the very next day. Will definitely be a return customer in the future! Thanks again Raul!

Amazing. Everyone was so attentive and intelligent on the vehicles. Super thankful for everyone!

Im a woman. First time at the shop. Drove up and no one greeted me. I had to find someone to which the gentleman had no idea why I was there, even after I showed him my email confirmation of the appointment. He then got someone else to which they proceeded to do the best they could. Through the chain of people yall ended up changing the wrong wiring. If you would have tested, you would have known it was the wrong one. My appointment was at 9a.m. and we were originally told it would be 1 hour. When I got there yall said it would be a little longer. I ended up waiting 6 hours. Then to leave you handed me the keys and said Im good to go. Didnt think a thing about it and started to leave. A car was parked in front of me so I couldnt leave and then had to clean my car from the items you place in it for protection. I saw another person get star treatment with two gentleman at their vehicle to get them out of there and clean the car of any trash yall left. Just really felt like an afterthought. Didnt know it was the wrong wire you fixed until I got home and my husband told me. Now we have to go somewhere else to get the real problem fixed.

Your team leader Michelle was very professional and helpful she is an outstanding employee.

I was taken care of in a timely manner. Have had great service.

Derrick was very pleasant and knowledgeable and we have bought a lot of cars in our life, Your dealership was not only nice professional and not pushy but very helpful. We were very impressed with the entire staff we dealt with from our salesman man Derrick who buy the way is going places to your managers. Thank you for making our experience delightful. We love our truck. We will be back to buy another car soon.

Just my second visit to service department for scheduled routine oil change and rotation of tires (new car). Fast service and very friendly service personnel. I had a planned trip (over 600 miles) to go on the next day and my car drove like it was still brand new.Jamie, my service person was very courteous and helpful.

Juan was a fantastic salesman to work with. He kept in constant communication with me and helped to make sure I got the exact truck I was looking for. Would definitely recommend to friends and family.

The only problem I had was booking an appt, called the number listed online for service dept and no one answered. I called from 4:30 to 5:00. Then I got a vm from someone at the dealership at 6:01, was responding to my online request, told me to call in the morning to see if I could schedule appt. Called at 7:30 and booked appt for same day, luckily. Due to the bad weather we had to go later than our appt time and we were taken in, very much appreciated that.

Arbitrary dealer fees raised the price of the vehicle I wanted by 8%. They attempted to charge me for tint and other niceties they said they added to the vehicle when they purchased it. What does that have to do with me? Once a purchase price was reached, I was required to buy a $1,375 service package I didnt want and couldnt use. Predatory! My sales rep seemed annoyed by me asking him specific questions about the numbers on the purchase agreement. Oh well. I dont care how common such practices are, they lack integrity. My sales rep was unwilling to remove or negotiate those greed fees so I walked away.

Service associate displayed excellent customer service skills, kept me informed about service, and was very proficient.

Just purchased a GMC AT4, and the professionalism from both salesmen Manny and Brandon was outstanding. Both answered all my questions even after hours. Also had a great experience with Frank from finance. Overall, a great buying experience. Truly recommend these folks for future buying needs.

We had a great experience...Thomas (Tank) was great...very friendly and honest

Our salesman (Brandon) was very professional. He provided a no hassle, zero pressure experience. It was a very pleasant in dealing with him, especially after dealing with a very dishonest, double talking salesperson at a nearby competitor. I would definitely recommend Demontrond and Brandon.

Went in for an oil change which I had an appointment, took almost 3 hours. I understand it was busy but the service advisor Mike never communicated back to my text and when my vehicle was ready it sat for 20 minutes out front while Mike never told me it was rdy and continued to take care of drive ups. I had to have another service advisor get me checked out and from what I could see was the one picking up the slack.

I had the best car buying experience here. I found what I wanted online and Michael Bonnette had it all ready for me when I came in. I never felt rushed or pressured at all. The most laid back visit to a dealership in my life! I didn’t feel like just a sale to Mike, he took his time explaining every detail. Demontrond has found a customer for life, I can’t imagine going anywhere else.

Great experience. Easy to deal with from salesman to finance

All around great experience! Just wish they were closer being we live in Louisiana and they are in Texas (3 1/2 hrs away)... but definitely would recommend and buy from Demontrond again! 😁

My oil change service and rear-strut replacement action was performed in a timely and professional manner, thanks to our service manager, Himey. I am always impressed with his courteous service. Thank you

It was great, Jamie was very polite and professional. He answered all of my questions even when I had him repeat everything he told me to my husband. I would definitely recommend him to anyone in need of repairs.

Like always everytime my vehicle is on the service department from start to finish all goes as plan , great costumer service, wouldnt take my vehicle anywhere else for service , thanks to all involved on getting me back to my vehicle.

I came in tonight to purchase a new at4 and was told by the salesman that the sales manager was not going to give me a fair price on my trade. I showed them several other dealers offers on my trade and was told by the sales manager Eliud that I was not the right customer for the dealer ship and they have no problem selling the trucks and didn’t need my business. Was told to take my trade elsewhere. I have never been treated as though my business was not needed. I hope that Steve Smith gets hold of this and knows what is going on at his dealership.

It took a VERY long time to get a call back. I was the one initiating each call and looking for an update. I had to wait almost 3 months before I finally got the truck fixed, and only because I called in again to start the process. My service tech told me multiple times he would call me back with an update, yet never did. It was only when I called in and was able to reach a different associate that my truck was taken care of.

Our car salesman SID was awesome!! We literally love the guy invited him to go fishing with us. When I tell you hands-down we will never go to another car salesman ever. Super honest worked his magic got us a fantastic deal. I’m a firm believer that God puts people in your path for a reason. Not only did I get the car I’ve been wanting but it’s been a while since I laughed so hard and I really needed that!! Thank you God for putting SID in my path!!

It was 10/10 great experience in purchasing. Derek was a great help, very professional, and super helpful along the way. This is our second purchase with Dereck and with Demontrond and it’s always a pleasure! Quick and easy process. The managers there were also helpful and friendly.

My salesmen Abner and the management staff was absolutely sensational! They went out of their way to make sure i got the best deal. This is my 2nd purchase here and they have always had the best prices. I would highly recommend them if you looking for a new car or truck. Ask for Abner he will take great care of you.

THE WAITING PERIOD WAS LONG ,ALMOST 2 HOURS ,BUT EXCELLENT COSTUMER SERVICE BY MICHELLE.

Had a great used car buying experience here. When they couldnt get a stain out of the rear seat cover, Jason in sales got it replaced for us. When the car had some front end vibration weeks after the sale, Mike in service was super helpful and patient finding the problem and the Used Vehicle manager took care it with no hassle. Kudos guys!

Called and e mailed about a truck listed online. I took a screen shot for proof. They falsely advertise their vehicles. Then claim its an error. Wont honor the prices listed. Dont bother calling Dustin the manager because he tells you do what you got to do and hangs up on you. Take your business to an honest company.

From start to finish the car buying experience was easy and I was treated with respect. My salesman James was very patient with me answering every question even when I asked the same one over again. The general manager Fred price was welcoming and the finance agent was very polite and informative.

We loved the no-pressure sales atmosphere! We werent there all day & night!! Sales staff was very friendly and knowledgeable. We also love the Lifetime Powertrain Warranty -- we left feeling very secure in our purchase and our warranty. Thank you all for a great experience. Will bring in our adult kids for their next purchases!

Very pleasant experience. The only disappointment was that I was charged an extra consumer services charge of $1,875. Please tell Wendell that the 2022 GMC Acadia does indeed have a spare tire located under the rear cargo box. After sending an email to my three children I got a response from my son Ken to tell me that he had purchased his green Corvette from DeMontrond a few years ago.

Jaime is awesome. He keeps me informed and is always helpful. I know he deals with hundreds of customers but always greets me like a friend.

It was a smooth process and got the financing I wanted at a really good rate! Everyone was super friendly and welcoming! I would definitely recommend this place for anyone in the market for a new or used car!

TERRIBLE! I purchased a 2021 Yukon AT4 a month ago. Two weeks later, I was hit head on at a high rate of speed, totaling the AT4. So, I decide to replace it with this one, at Demontrond GMC, spoke w salesperson several times about features, arrival date, price. We agreed I would place deposit until arrival. When he sends me the buyers order, it’s $5,000 more than agreed upon, advertised price!!! And they will not honor advertised price. Disgusting way to do business.

Delivery of the vehicle can get improved. we found monor scratches after getting home and had to take the vehicle back for them to fix it. Which they did. Salesman was very nice with great service. Financing was also pretty fast. I would definitely recommend them to others.

They continue to ask me for services i have already completed. This time they had taken almost 2 hours and I asked for my paper work because I saw them blaze my car through the parking lot. They left my suv just in the parking lot so close to the curb I nearly broke my ankle getting in and bush that scratch my door. Then I get in my suv and my greasy wheel lock is in my cup holder rather than clean up and put in the original plastic holder I gave them. The on-site manager was no help. Im not happy with the service I have received.

Awesome customer service… Tony the salesman really did a great job at showing me the steps to getting my new truck! Will definitely go back when it’s time to get a new car for the wife!! Will definitely recommend this place to all my friends and family!!

This was my first new car purchase. I was extremely nervous. Not knowing what to be expected from the process or if I would be approved. From the moment I walked through the door I knew this was the right place to be. Everyone was so kind and curtious and made me feel at ease. I was welcomed and taken care of like I was family. The process was easy and everyone worked very hard to make it possible to drive away in a brand new vehicle. Hands down the BEST dealership I have ever been to.

The experience was fantastic. From our sales person to the finance department. I’ll highly recommend DeMontrond.

I received a quote online through GMC for a new vehicle with an MSR of $60,885. I had already test driven this model and decided to move forward site unseen after seeing all of the fees on the quote I was given were within my budget.I was contacted by the dealership to notify me of the hidden fees that had not been disclosed, after they had already ran my credit. They are up charging a $5,000 supply shortage fee on top the MSR and not honoring any discounts that are posted on the GMC website. Ultimately it caused for a 16% or $12,000 increase to the quote I was given.When I got a return call from Cooper claiming to be the Manager he was clueless. He said he wasn’t a part of the deal and was really just “jumping in at the end” so basically oh well. I was told Kevin had no say and currently I am still waiting on a call back from the actual manager, Eliud.Ultimately they can charge what they want but by no means should they be unnecessarily dinging people’s credit without first disclosing the outrageous price gauging fees they are tacking on. And it’s pretty lousy to take advantage of people during this shortage with this type of mark up. Disappointed and disgusted would be an understatement. I would recommend taking your business elsewhere.

Althea was the most helpful person Ive ever worked with at Demontrond. She is excellent at her job!

Brandon Peredo is amazing. This is the second vehicle I have purchased from Brandon and Demontrond GMC. I will do it again too!

This was my first time ever doing a service work at a dealership.. i was very pleased with the service and attention given to the problem. The only thing about this dealer was the waiting area had a strange smell

Lionel W. was awesome! Very polite and professional. I felt welcomed as soon as I walked into the dealership. He was able to answer any concerns I had about the vehicle. I’m a mom and was looking for a good vehicle with enough space for my family. The process was smooth and to the point. No hassles at all. I will be recommending him to family and friends. Extremely satisfied with my purchase. Thank you so much.

They lost my vehicle keys and they only said sorry, I’m stay there 6 hrs and go back home to pick up my other keys , is incredible they no have responsibility

Althea is exceptional and always takes care of us. Thank you for all your help and support. She is #1 in our book.

Althea was amazing. It was refreshing to see someone so happy to help with our service needs. She helped get our vehicle completely serviced in record time.

Had a screw in rear passenger tire. It was too far to the side to patch so had to get a new tire. They had my exact tire in stock. No waiting and got me outta there quickly.

I did the whole deal online came to the dealer and signed the papers. It was a great truck buying experience . Very nice salesman, Lionel and the finance person was great too.

Had to replace the transmission in my wifes truck, it was fast and a reasonable price.

I was so happy, I decided to give them a try. I had gone to another dealer and was dissapointed, so trying another dealer the same day wasnt something I was looking forward to. I was very glad I decided to do so! I worked with another salesman beforehand and he was sent us to Manny. As soon as we arrived he got right to work, we were able to get a good deal and a an amazing car. So happy, I decided to give them a try and will definetly refer family and friends.

Wendell was so great. Attentive and informative. Friendly.

Great experience every time I go to the dealership for service.All of the staff is very helpful and very friendly.I would recommend the DeMontrond Service Department to anyone driving a GM vehicle.

Thanks to DeMontron GMC for a stress free experience which led me to purchase a 2021 GMC Sierra crew cab. I had found the truck on their website and drove over to test drive. Martin was there to show me the truck and test drive. The next day I met with Gilbert Banda to close the purchase. Gilbert was very professional. He had everything ready for me and went out of his way to show me how to operate all of the new features. Overall it was better than expected! Thanks DeMontron.

Great experience purchasing my new 2020 GMC AT4 HD 2500! The sales team was top-notch, fully knowledgeable and supportive throughout the process, especially James Sevell!

My experience was mostly good. Im glad I did all my homework. The initial offer on my trade in was a bit insulting to the point where my wife and I got up and left. We were in the car ready to pull off when the sales manager came to get us with a more realistic offer for my truck. I did feel a bit insulted but other than that, my salesman was good, the sales manager I dealt with was good. Just the negotiation part of the trade in was the only thing that left me feeling like they were trying to play me.

Crystal was attentive and provided the service that my vehicle needed. I appreciate her help

If I could give zero stars I would. We took our buick verano to the service department here because the check engine light was on and the car was lurching at low speeds. It took them three days just to run a diagnostic on it and they told us nothing came back from the diagnostic and the car was fine. That was about a week and half ago. Today the same thing happened again and then the car stalled on our way home from work again. I am guessing that there was something wrong after all and now we have to take it to a different dealership to have it looked at again. We have used the service department here before and it was pretty bad so we probably shouldnt have taken it there to begin with. We will never take a car here again.

I will not waste my time writing every detail, of the worst experience, I had to go 2 times for them to fix the issue. from the Manager to the bottom. I also had to go back for a battery and its still making a noise.

Juan was my salesman, he was very professional at all times, I felt very comfortable working with him to get this deal done, at times I felt like he worked on my behalf during the whole process. I would definitely recommend him to my family and constituents.we got the deal I wanted, and thought it was fail for both sides. The finance department did an outstanding job as well, truly a no haggle, and smooth process. Definitely a satisfied customer. God Bless and Merry Christmas to all!

Salesmen was good financing guy did not appeared to be honest in my opinion or i should say i did not have my interest in mind

The service was great!!!! Would definitely recommend anyone to visit this location.

Our salesman was very nice and worked hard to get our deal done before closing.

Communication and my experience was great thanks to Aletha. My only complaint was that oil notification was not reset after the oil change. I’ve honestly been avoiding bringing my car in for service due to a lack of loaner cars and bad communication, but this experience renewed my faith in Demontrond. 👍

Mr. Tabers was excellent! He made me aware of the issues with my car and the best thing was he let me know how much it was going to be up front. He kept me informed about the time frame and I only needed a rental car for one day. Thank you so much for your service. I hope I will not see you again but if I do, I know who to come to.Tracy Hayes

Took one week to replace $50 part due to extended warranty and then did not due good test drive as did not even leave dealership with problem. Again took week for oem part warranty. It took 2 weeks for 2 repairs for 6 hrs of labor ??

Everything was perfect. LeAnn was amazing!

Our salesman was Nacho! He went above and beyond to find a truck both myself and my husband loved!!! We told him what we wanted and price range and he found it for us! Never tried to push us into a more expensive vehicle!!!! Very knowledgeable and professional! Thanks for everything you did for us!!!!

Came a day prior without and appointment and was told it would take 3 hrs for a oil change so I made at 9am appointment for following day- it took 2.5 hrs for an oil change with an appointment.No car wash done - dealership waiting area still has the same furniture that was there when I owned my Lexus 15 years ago. And after owning an Infiniti prior to my much more expensive Yukon - Infiniti service standards should set the bar for others. They know customer service.

Easy to work with, knowledgeable sales man. The purchase was simple with little stress

Service Advisor Crystal was very pleasant to work with.Service was done in a timely fashion

I went in knowing what vehicle I wanted, and I was greeted by Mr. Gilbert Banda when I arrived. He asked what I was looking for and immediately went to search for it and had it out front in a matter if minutes. We started getting things in order and scheduled the pick up for later that evening. It was cleaned up and fueled up and ready to go when we got back. Overall great experience.

They had the car we wanted and held as we drove to Houston. Front desk person could use some customer service training. Building is under construction so can’t rate on that.

Best dealer and deals in town. The “Warranty Forever “ makes it a no brainer! They treat you like family.

Great price and great service from start to finish the purchase

Dereck Cummings was professional, personal and efficient. He found the exact Yukon I was looking for….I would refer anyone in the market for a new vehicle to him and Demontrond.

I can’t believe I paid 70 something dollars for an oil change. And oil filter is over $30? I will never ever be back to have my oil changed

Sent truck in for shaking and engine cut off, it took about 3 weeks to fix it due to engine timing was off. It was worth the wait. My truck runs like a charm now. Thank you

Service was outstanding. I was dealing with a lot that day that contributed to the loss of my keys, thus needing to have my vehicle towed to the dealership. Marlon went above and beyond to take care of me. I really appreciate everything they did for me. I was eternally grateful for his kindness, compassion and thoughtfulness.

The service agent was very professional and helpful.

My husband and I was very pleased with the communication with our service advisor. He explain everything and show us the old parts that we replaced. Thank you,

Went here lookin for a used car we saw online, our salesman Aiden was extremely helpful and informative and the car is running great. Provided all extra information asked, inspection sheet, whats been worked on, etc. Highly recommend if you go talk to Aiden!

Great customer service. Jorge kept me updated on everything that was going on daily. Also there was another lady that was very nice I cant remember her name. African American female sits in the 2nd or 3rd office/cubicle from the service door. When I origally came in she took down everything I requested be done and when I came back few days later to pick up my vehicle she remembered my name that speaks volumes. My experience there was very delightful.

Previously had a little confusion from them. Lady who helped me today was pleasant, helpful, knowlegeable. Not only got service I scheduled but a recall taken care of as well. Started on time finished in very reasonable time and the lady checked on me several times. Couldn t ask for anything more.

Crystal provided all the help we needed and answered our questions regarding our vehicle. Best customer service ever!

New update. Thanks to my sales staff hard diligent work( Brandon). 5 stars goes out to Demontrond auto for taken care of and issues in a timely manner.

Excellent customer service start to finish! Will definitely be back in the future.

Miss Crystal and other representative at DeMontrond GMC where respectful and very good service I thank you

Easy to make appointments and service was quick

Please note Me and My family will never buy from here ever again. Do to we were lied to by the sales person and other team members about the warranty forever plan. Witch is a scam due to there is red tape you have to follow that the dealership does not want/tell you to know about until it is to late. So the old saying If it is to be to good to be true then it probably not true at all. In this case it all look good and sounded good but we were scammed into buying our truck.

They service my truck with an oil change and recommended the cabin filter changedMe driving home I notice my truck making a weird noise that it never had so I had to go back to get it fixed dince the noise was due to them not doing it correctly

They almost made me feel rich. Very great customer service!

Betto Garcia at demontrond automotive gmc/buick gave me and my family the best attention when looking at gmc trucks and explained everything very well in spanish to my parents i really recommend him to anyone looking for a good salesperson i will certainly be lookin to purchase a truck from him soon

TANK THE SALE PERSON WAS AWESOME. HE PAID ATTENTION TO WHAT I WANTED AND MATCHED ME WITH MY DREAM TRUCK! I CAN NOT SAY ENOUGHT GOOD STUFF ABOUT THE WAY I WAS TREATED. THE FINANCING WAS SEAMLESS AND VERY PROFESSIONAL. OVERALL SCORE IS A++. THANKS TO EVERYONE INVOLVED

It was nice for Jaime to have someone take me home after I dropped off the car and then have someone come pick me up to get the car. The new dealership home is much better than the setup down by Rankin road. The only issue I had is they did not see the bushing cracked as an issue like I did,so those did not get replaced. The leaking shocks did get fixed. Thanks.

The best sales representative at the Demontrond location I visited is Lionel Wooward. He worked on my deal until it was to my satisfaction! He was personable, did everything he could, and got me the SUV I wanted! I love my truck and cant thank him enough

Brandon my salesman took care of me from start to finish i was on a tight timeline and he expedited the process for me while still showing me everything i needed to know.

Crystal was great to work with and kept me informed as I needed to wait for my vehicle.

Your service rep was great. Helped me with all my issues and concerns. But you shop area needs improvement. Ive had my vehicle serviced there a few times and have had issues. Once my vehicle was damaged by your service techs. I got my vehicle back this last time and it had a gasoline odor in it. I also had my hatch motor replaced and now when I raise it I hear metal in it moving . So I will have to bring it back to find out whats going on. I will be requesting Althea as my service rep because she kept me informed and explained things to me perfectly.