This is the worst run business in Miami. One cashier, you call and you get a recording, a human being cant assist you. The store hours are terrible from 12-6 p.m., especially when the uniforms are on back order and we are almost in the middle of September! Five people running the entire store! I have been sent to two different lines. Apparently the pick up line is outside, and I guess that you are supposed to guess that with the wonderful sign they have placed above the window, that can be for many things. Arrived at 12 p.m. and have been sent to two lines into minutes. Not sure how this store has been in business since 1989.
I have been waiting for my son’s uniform since June 2021. Its Nov 2021 and its been a challenge to speak to customer service. Please call me back ASAP #frustrated
I placed my online order yesterday. The website said that the client would be receiving a order confirmation email shortly. I waited for hours...no order confirmation email. I wrote to the help desk inquiring about my order confirmation message. I just wanted to be reassured that the company received my online order. 24 hours later, I received a message telling me that the due to the high volume of orders/sales, the company cannot see/find my order and to wait for TWO-FIVE DAYS!!! What company tells the client that they cannot see the order/acknowledge an online order 24 hours later and to wait up to FIVE DAYS!!! How reliable and/or safe is this website? Where is my order? If I would have known this before, I would have gone to another store to buy uniforms.
Line is huge no social distancing they don’t care only to make money. Rude people and no customer service. A lady had free vouches for logos and the lady that seems to be the owner chew her out! Rude, rude, rude! They treat you like if you are in a third world country or Cuba. Someone should open a uniform store and give customer service with dignity and respect. Is because the parents your business is flourishing. Be thankful and grateful.
The most horrible experience Ive ever had shopping for school uniform ! Disorganized is an understatement!!! From lying straight to customers faces to rude customer service to accusations from the clowns working the register! Go prepared for your adventure at this circus where anything is possible
TERRIBLE CUSTOMER SERVICE LOGISTIC!!These people take advantage that were forced to buy from them because they have exclusiveness to my sons school!Went to buy uniforms on a Saturday to only find 2 people attending customers and 2 at the cash register! Took us 3+ hours in line to be taken care of, ZERO social distancing and they dont enforce face mask use!I REALLY miss the quality and customer service I used to get at All Uniform Wear...I dont understand why the school had to change to Ibiley! :(
I wonder if there is a consumer department where we could report this company they are obviously monopolizing the market and not providing any service whatsoever. School starts on Monday I dont have the shirts which were ordered on July 30, 2021. I cant communicate with anyone at the store, the voicemail is full, the schedule is ridiculous, hopefully one day they will be closed down and people can buy school uniforms from reliable stores.
If I had the ability to purchase my child’s uniform anywhere else I would. I bought all stuff way ahead of time at the pop up store, the items they didn’t have on hand were supposed to be shipped. We called, they said they’d ship. They never did. I’m now still trying to figure out where the other half of my PAID order is. What a joke.
We ordered 5 uniform shirts and they sent us 5 plain shirts with 3 patches, supposedly for us to attach to the shirts. No one answered the emails or phone calls we placed.Well never buy anything from them again. Pathetic.
Horrible service in store and over website. Stood in line for 3 hours, only to be told they didnt have anything but 1 pair of shorts and 1 shirt and that I needed to place my order online. School starts on Monday and still no uniforms. Sent several emails for status still waiting for a response. You call their number and cant get any one to answer, voice mail is full. Please get it together!!!
Waited for over an hour. They did not have shirts in stock with logo. When I got to the register, the lady told me they are only selling patches for my daughter’s school. $20 a shirt for a less than average quality polo and an iron on patch? No I don’t think so. I bought better quality polos on Amazon for less money, and will be taking my polos to actually get embroidered somewhere else. Ridiculous.
I don’t understand how these stores are understaffed or even STILL IN BUSINESS! Only 2 cashiers working and 4 assisting customers and they each take about 30 minutes with each customer. Some of those don’t even know about the product you’re looking for, the excuse was that “they’re new” well don’t put someone new to work during back to school rush? It’s really aggravating waiting 2 hours in south florida heat just to find out the store doesn’t have your size or what you’re looking for. It’s an absolute embarrassment you would think with the years these stores have been around they would have bigger establishments with more staff. There’s no covid control inside at all it’s like sardines in a can. If it weren’t for the school logos I would never step into this place.
Very bad quality uniforms especially the galaxy bottoms they sell every single piece of lint sticks to them and it’s impossible to remove, I’ve tried numerous lint brushes. Honestly I’ve never owned a piece of clothing that lint sticks to it the way these shirts and pants do. School started in august and already the clothes looks old and frayed they won’t do returns if it has a logo but it should be an exception if the merchandise they are selling is bad quality or defective.
If I could give them ZERO STARS I WOULD. Total trash customer service. Ordered online months ago and never received my order. Went to the store and made a ridiculous long line for them to tell me that they didn’t have them. It’s insane. They had 1 register open and it took like 30 mins per person.
The worst service ever experienced. I waited in line for literally three hours, super crowded outside and inside the store but I had no choice then to wait as I needed to purchase my daughter’s uniform. After three hours in line got to the front desk to find out there was 0 uniforms for the Pinecrest Glades School, no one had a courtesy to communicate to people waited in line that uniforms from this school was sold out. Only two associates working and the young lady on the phone with her boyfriend making plans for tonite while I was waiting for her to at least submit my order. There is no manager on site to guide their employees nor to manage the overcrowded, social distancing especially with the spike of COVID. HORRIBLE SERVICE. Hope someone can read this comment and take actions to deliver a better client experience. ES UNA FALTA DE RESPETO PARA LA COMUNIDAD!!!
I had to come 4 times to pick up an uniform that was bought in June.
If I can give this a -5, I would. During covid time, these people are opening later and there are give lines daily. Ive been waiting for over an hour and there are at least 50 people in front of me.
This store is a nightmare but I feel the problem either lies in the hand of the school board who actually pick this provider or the store itself who needs more stores with hundreds of schools to serve! This is the worst ever, long long lines, no social distancing and way over priced! Something has to be done!
Worst uniforms place/stores EVERRRRRR. Bad organization skills. I dont know how they are in business.
Two people almost killed themselves at Ibiley! What a shame for your bussines to expose people to CHAOS just to buy school uniforms, children were there all around with parents and worse yet they said they are hiring what’s a joke ! 😠 it’s your fault Ibiley I don’t see a bright future for your business!
Horrible service, they literally see you and walk pass you like if you are not there
NightmareI don’t understand why schools contract them?? Parents are frustrated and they never have any inventory on time. Horrible service. Disaster store
Not coment. Horrible, why all parents are force to buy uniforms at this stupid store.
I ordered two shirts for my daughter size 6/7. They sent one size 16/18🙄 do they not check their orders before they ship? I don’t live local so now I have to call customer service to see what their exchange process is and how long it will take to arrive. It’s cold where we live and she needs long sleeves.
This ibileys has its pros and cons, had to wait in line for 3/4 hours but ended up getting my uniform definitely understaffed but the employees were pretty nice
Very long lines in the beginning of the school year .. up to 3 hours wait time.
Good quality for a good price 👌
There is no word to describe how horrible this store is, the opening hours within days of entering the students are from 12 pm to 6 pm. What kind of company are they? Add to that the endless line of people of almost 3 blocks to enter ... Unacceptable !!!!
Need more staff, more stock. Especially during these times when you know 10000 people need uniforms!
Waited a total of 4 hours in their lines today, 2 to make the purchase and 2 to make an exchange (only store on the face of this earth that will not give you your money back, you are required to exchange only)
I made an appointment which was completely useless. I am currently on crutches and had to wait 1 hour in line with everyone else that was walk-in just to reach an attendant. The store was full but not as full as it normally would be and they had 6 ft markers posted on the floor, but AC seemed to be on the fritz per usual and store seemed unorganized. Store was under staffed and staff was running around with no clear post. After the 1 hour of waiting in line, then had to wait in another line that only had 1 cashier to pay. I was in the store way longer than I would have expected with an appointment. I would have been better off ordering online and exchanging size at the store, which is what I would have done, but thinking since I have an appointment this should be similar to when I go to the doctor...negative.Better management needed! Suggestion: Have an attendant for every uniform aisle, Put check out system directly where the attendants are with the uniforms and let only a handful of people in with appointments every 20 minutes or so.Give walk -ins a number (ticket) and let them in the store with every couple of appointments that are let in.
Always short in personnel. And all items you want not available.
Terrible customer service. They never have enough uniforms in the sizes needed. Whats worse, even if you place an order online you are still not guaranteed to even get the uniforms you need for the children. Also I found the stitching of the shirts and buttons poorly done on the uniforms I was able to buy there. I wish my kids school would go to a different vendor, but unfortunately its like a monopoly business here in Miami. Ugh!Update: as of August 29 (24 days since my order was placed) I still have not received the uniforms. I got a message from their customer service on my open inquiry on this issue and they said: Your order is currently in the embroidery department. Once it is finished embroidering, it will be shipped out to you.Its back to school season, youd think they would at least have extra uniforms ready in stock.
Super pleasant experience. I was helped by Katia. Sweet girl, very helpful. I thank you for your service Katia. She is awesome ! Will be coming here always !
They use the most absurd, old-fashioned and stressful sales system, the salespeople are too slow and buying a school uniform becomes frustrating, unfortunately, the schools force us to live this traumatic experience since they do not have other stores that can provide them. things we need, they should improve the system and allow each person to directly access what they need, that way it would be more convenient for everyone.
No all sizes, uncomfortable place. When you ask for something the employees act like if you are not paying for that. Offering less quality products and higher prices. I purchased a lot of uniform pieces for my son and one of them was not correct for school request even when I provided school info. I went back to store 3 days after and they said: not refunds, only exchange ...I was not advised about it at the time of my purchase ...those item were not final sale, they were not on sale. The item I tried to return was a pant without any logo, so I never understood why that return was not accepted. Really disappointed. If you are reading this you can compare all reviews I have left for other business and see the difference. Ill never recommend this place.
Horrible and super sssssssllllllooooowwwww
The Worst uniform store in all of Miami. The people that work there are not properly trained. They give you false information about anything you ask. They never have the sizes that you need for your child. When you call the store they treat horribly as if it was your fault that they are completely inept and stupid and don’t know how to run a business! Honesty if they’re any parents that are thinking of going to this location...DO NOT! It’s a complete embarrassment of a store and should be closed down! I just called the owner of my daughters charter school and he informed me that he will handle my situation personally with the store. The manager is a complete idiot, not to mention all the disrespectful staff of young teenage kids that she has working for her! Its pretty bad when the most helpful employee is the security guard at the front door! They should fire everyone at the store and let him run it! The only reason to visit this location would be to learn what not to do if you’re learning about proper customer service!
Poorly made for the price ,my thoughts 💭 are very similar to the other 1 star reviews.Its very unfortunate this is the only location for my child’s mandatory school uniform location to be ordered from .I always tend to order online which was a good experience,but i had to stock up so I went in person and that was the worst thing to do ever with that specific spot,I don’t recommend.
I love the occasional online deals because the prices are so high! Going into the store is a nightmare. From finding parking because the spaces are for compact vehicles to having to deal with the crowd inside the store. They have to be breaking the fire code ordinances during back to school time because its chaos inside. It took me a little over an hour to make an exchange. The security guard at the entrance was a big help in guiding parents to where they needed to be. The sizes are extremely different when going from a 4 to 6 in girls pants. Patches/logos from the school were not already placed on the pants and I was told it would take 2 weeks before it would be ready. Why they dont back order and have inventory ready during summer perplexed me. We only come here because the school requires us to purchase our uniforms here. Otherwise Id stay away.
Long waiting time
A nightmare but understandable because it was the day before school starts. What I dont agree with is that the cashier put in the wrong phone # and so did the whole purchase under the wrong name. When I brought it up they said it was fine and didnt want to cancel the whole order and do it again. I shouldnt have to leave the store with a receipt that has another persons name because she made a mistake.
Horrible service!!! Lines are long, store is crowded and there’s no social distancing. Only one person working at the register and two people helping customers with orders. Very poorly organized, as nobody knows which line to follow for pickups, orders, exchanges, payments. Horribly understaffed!!!!
I LOVE that the premium uniforms from here last all year! Very durable! HOWEVER, every year I go to this uniform store during the first half of July and EVERY YEAR they do not have either the shirts or the pants I need for my kids. I will forever fail to comprehend HOW and WHY a uniform store would not be fully stocked the month before school starts! I mean, its 2 months that you should be fully stocked EVERY YEAR! Now I have to order my sons uniforms online and their website does not offer the same promotions they do in the store PLUS you have to pay shipping if it is less than $150, even though I already spent $100 for my daughter at the store this month. Not happy with the company, the stock, or the website; but the uniforms are great.
Terrible experience! Don’t come here. Long lines, no communication... you spend 30 minutes in a line only to be told your school is on another line. If you seek Downtown Doral uniforms, be careful!!! Horrible. A mess. Feels like you are in some socialist emerging country with no customer service.
In all honesty, I came here expecting a disaster. Needless to say I was very surprised at how organized everything was. They had all the basics in stock (no belts, sadly). They even had the patches, and they affixed them for free. There was no wait, and checking out was also quick and painless. I will definitely be coming here again!
I have had a terrible experience with Ibiley. I ordered uniforms in July and when I called to check on my order status they advised me that they made a mistake and hadnt seen my order until I called today! On top of their mistake they couldnt even help me by making my order a priority since it was them that dropped the ball! They advised me that my order would be handled as a new order because they just saw it today! Totally unacceptable and unprofessional! No customer service at all!!! I will definitely be speaking to the school administration to find a new uniform store!
Worst customer service and worst quality. Really bad experience 3rd year in a row. This is the only option we have to get our uniforms for our school and we are stuck to bad quality, low inventory, bad customer service, expensive uniforms and dirty store. They never have enough inventory even if you go before summer/rush time you have to make multiple trips to get your uniforms. The quality is bad. Zippers and bottoms break and fall, pants and tops shrink. Customer service if bad too, they dont even make an effort to improve.
Even though is a really organized store, they dont have enough stock! They never have sweaters! I been waiting for them for more than a month an a half, school start this Monday and my kids will have to freeze in there because Ibileys inability to do what is supposed to do!!2019, as horrible as last year. They dont give a ***** about providing services.
Very helpful. Got all my uniforms that I liked. Amazing experience
Came to look for scrubs at 1pm on a weekday. A loud and lengthy bell announced me when I entered the store but no one came out to help me. I could hear the person in the back room and even called hello in order to them to ask if they had scrubs. No answer from the stock person and no scrubs, even though website claims they had medical garb its only school uniforms. Wouldnt have been able to pay even if they had scrubs.
Had a great experience. The only problem I had was the pricing.
Horrible place. They never have the size you’re looking for. Their service is unbelievably bad. The employees are always on their personal phones.
Awesome store! They always have everything ready for school time!
Way too costly... 2 shirts and 2 shorts, nearly $100. Same quality clothes at Walmart for less than half their price. Coincidentally, its the only place contracted to sell my kids uniform.. hmmmm.. maybe that is why thier so expensive.. maybe
Was crowded and some things wasnt availables. But of course, it was a day before the beginning of clases! They have everything you need about school uniforms 5 stars!
Staff Does not pay attention to what theyre doing when its written on a paper Im so disappointed on a company that has been open for so many years and to this day they dont know what theyre doing
I called the main number requesting to be connected to the Kendall location making sure they had the product in their inventory. I was assured they had 400 of them. So I drove to the store the very same morning only to find out that the Kendall location did not have the item but were only available at the Tamiami location. The employee even stated that the operators taking calls are not from the store and did not answer questions based on the number (for requested location) you pressed.So now 2 days later, the Tamiami location has a sign on their door stating they are closed today for inventory!?! The right way for a business to do this is to inventory before or after hours. Its the only place that sells what I need for my sons uniform. :( Thank you for wasting my time, Ibiley!
This Ibiley store located right by Fiu, is the worst to buy uniforms and for the most part the quality of the uniforms are horrible. Is sad attending a charter school or even a public school and having to purchase the quality of uniform that you paying for at the end. Another thing when you call Ibiley you are talking to a customer service representative that is not even in that location you selected to be connect to, so the information you might be getting over the phone might not be as accurate as when you are physically there.It would be nice to actually speak to someone from the store you would like to speak to because it will save you a trip. Furthermore the shirts, shorts, and pants they run pretty small but every child fits in these uniforms differently. Some might be to small or other might be to big, so be careful when you are buying the uniforms unless you have purchase Ibiley uniforms before.Lastly my advice is not to wait until the last minute to buy your child uniforms. Around this month and July the lines are not as crazy. Also in case you need to order any uniforms you can get it on time with out risking on getting it close to school starting. School starts this year August 20th.
The worst possible service in history!!!!After calling first to insure that they had what I needed and they confirmed I spend an hour and a halph in line....... just for the Clark to smirk at me and say sorry we dont carry that here you have to go to another location; then tell me that I did not call them. Ecaue no one at the stores answers the phone. When I showed him my cell phone with the time I called and his website with the number he just turned and walked away........asking to speak with a manager was an act of God... of course there were other complaining as well........ once I left I called their corporate headquarters and after 50 mins on the phone I got no where.When I called customer service I did not want a discount all I wanted was to walk into the other store and have what I needed ready so I dont have to make another line for an hour. They would not accommodate that at all.The over all attuide was if you dont want it dont buy from us..... of course they are a Monopoly. Because the schools are signed with them I dont have a choice.....Im praying for competition for you, because anyone that will give just a little bit of customer server will make you go out of business in one season.....Horrible service and the corporate office is just the same as the store......
This store isn’t clean, the staff aren’t attentive and if you need extra add ons to your uniforms, they take forever.
Horrible customer service. They only survive because charter schools force you to buy from them, this is a monopoly. They never answer the phone. They took down a wrong special order and now you are stuck with the cloths you didnt ask the clerk to purchase for you. Warning dont walk out assuming that the order you just placed is correct, make sure you make sure the highly incompetent staff took down the right order
This place has one time a year to get its stuff together! One place has no shirts the other has no patches. It is the worst company I have ever had to deal with. The school board should get its act together and give different options. One star isn’t low enough.
Amazing CUSTOMER SERVICEkeeps fully STOCK of uniforms and equipmentVery knowledgeable STAFF
The quality of the uniforms are the worst. Ordering online takes forever. Multiple visits to the store they never have what i neeed. Online orders have to pay for shipping.
Quick. In and out a bit expensive but beats driving around trying to find colors.
I dont like them the buttons fall of really easy and the cloth gets teard apart
They advertized it would be open in sundays but it wasnt but other ibelys were open. I thought this place was suppost to make it easier for us.
Very helpful staff.
Very organized. Very helpful and friendly staff.
Very organized!! Excellent customer service!!
Customer service is definitely not good.
Very nice staff.
Great service and management.
The worst customer service ever, the quality of the uniforms are terrible, the sizes are not reasonable, and reserve a half day to buy a uniform for your child and try to be patient.
Uniform is cheaply made but they replace it
I shopped at this place because it is the only place where my kids uniforms are sold.
Horrible... Just bad in every way. From the service to the quality.
This is the worst place ever. The employee are so rude and disrespectful
Very bad costumer service and long line to pay.
Horrible customer service. They only survive because charter schools force you to buy from them, this is a monopoly.
Expensive uniforms that don’t last long and the people barely put attention to you when you go in to shop.
Friendly and helpful staff.
Your pants buttons keep falling off... Ive returned them 2 times already...
Bad quality, bad service, disorganized, bad attitude.
Waiting time is too long
You can refund your item
Poorly trained staff.
Every year is the same mess long lines long wait time to order, an if you try buying online the web page is not use friendly unfortunately there is not another option to buy school uniforms forms in Miami pack your patience
There isnt any mirror in uniforms store!
Great service
A little expensive
Great organization
Crazy around back to school season
Awesome schooly
Its right
School uniforms
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