Covid made the lines long, but the store is efficient and full of knowledgeable and friendly staff. They seem to update their stocked items online because Ive had very reliable purchases here.

They take to long to assists me, be side that they dont have none of the item that i want. They have 1000 of TVs, computers, but none of car electronics the shelf are almost empty all the car audio receiver and amp are out of stock gone more that a 3 to 6 months even online. I dont know what its going on with best buy they aways have things but not anymore.

Always go here for my electronics whenever I’m driving through or in the mall I’ll always find my way over there. Good atmosphere to be in too

The team is working hard to get back to the new normal. The rooms are quiet and comfortable. The staff is available but they are active in looking for more people and you can see that many services are not available due to short staff at this time. They do post signs and explain- so that helps. They also had an issue with credit cards and had to use a separate system - that made everything go slow when I visited.

Its a great place for electronics and appliances especially if you have a Best Buy credit card. Otherwise if its tax season or you have money to blow its a good place to splurge. I typically check other places for cheaper prices before I settle on Best Buy.

We were getting a new radio installed in my car. And when we arrived the section of the parking garage that you need to go to for the repairs was closed off. It took us forever to find it. And the Customer Service Desk didnt know where we were supposed to go and was not helpful. Its on thr second story of the parking garage. We were not given the proper details or equipment ahead of time by Best Buy, which made things complicated. And when we bought (from Best Buy) all the material we needed and brought it to the shop. Something was missing. It was a whole fiasco. Not a good experience.

Its Best Buy, I mean how can you rate a store dont know

Girl that helped us was nice. However, she had no idea what she was doing. I was supposed to get my laptop delivered, however, she put it in as an in-store purchase. We didnt even know until my laptop didnt come in and we had to go online and check. I went to go pick it up, only to find out that now they have to put in delivery again. So now I have to wait again. They couldnt even give me expedited shipping. Usually places try to make up for making mistakes...nope, not best buy. Going to return the laptop. Definitely not worth the hassle, when other places have better customer service.

Recently bought an expensive camera here. They didn’t have the model in stock, so the salesperson set it up to be delivered to my house. What I received was an empty box. When I called Best Buy to have this fixed the representative said they’d most likely get me a new camera (sounds perfect) and that I would hear back in about 24 hours. 2 days later I called again and the man I reached said it would be another 24 hours. Called in 2 more days and spoke to one of the managers. He said it was still under investigation and he couldn’t do anything about it and I couldn’t talk to whoever was doing the investigation. He talked in circles for awhile but at least he did “guarantee” that I would receive a call back or email from someone about the case within 72 hours though. I did not. Guess I just threw $989 into the trash can. Never shopping at Best Buy again.

Very clean, well organized, good selection. Make sure and talk to the front desk/costumer service if buying apple earbuds as they keep them behind the counter.

Great service by Kevin. He took care of all of our electronic needs. Would definitely return.

This place will be lucky if its open a year from now. Nothing in stock, lack of workers. Tried to buy a computer and instead of just having it on the shelf so I can pick it up and take to cashier you have to talk to sales and they had two people and a line of about 6-8 people waiting. No wonder everyone shops on Amazon now.

I’ve had great experiences here over the years and really enjoy visiting the store. The selection of products is great and I really like how they have demo stations setup for you to see a product before you buy it. The employees are nice and there’s a ton of parking right outside so overall this is a solid Best Buy location.

Always great costumes services repair solution, washer machine refrigerator products. Vacuum cleaner, tv, stereo, and many solution in devices.

A good best buy just good luck finding what your looking for or anyone to help that knows about what you have questions on.!

I highly recommend the home consultation services. We had the pleasure of working with Ben Abert. He was very professional, knowledgeable, and patient. He was not trying to pressure us to buy items that were not right for us and he followed through to check on us. We were behind the times with our television and audio entertainment. Thanks to Ben and also to our other consultant Elijah. I highly recommend the home consultant service.

Sadly a business that has never understood the value of customer service. It looked for a while like they were going to get better but they didnt.Its unfortunate because it doesnt have to be the way it is and it could be so much easier but they choose to make life difficult for customers.

Very good service, had exactly what me and my friend needed. They were abit understaffed but worked to help as fast as they could. Very positive experience

Great bestbuy. Its right on the top floor of a great 3 floor mall and it has direct access to the parking lot. They have everything youd expect from a bestbuy and the staff is nice.

Absolutely the most horrible experience ever. Do not take anything to the Geek Squad for repair. Will take weeks. No updates. No one know dimly squat. So amazing. Keep up the awesome work guys.

Very good, had the Samsung Galaxy Tab S7 FE, which most best buys dont have it was very good.

By far the worst experience ever.1)My dishwasher was delivered with error codes. I called geek squad to have someone come look at it. I was told there are NO appointments. At all. None. Ever.2)my refrigerator was never delivered. It was rescheduled 3 times. Each day I had to miss work to wait for the delivery. No call. Just a no show every time.Finally after the 4th time I asked for a refund. I still havent gotten my money back.Dont buy from here if you need a delivery.In store staff is great and helpful. Decent product.

No one was available for curbside apparently. I parked, said in the app I am here no one came out. When I went in to pick up, they told me the curbside person was at lunch. What??? No one covers during the lunch time??? Unbelievable, I would have been sitting outside for an hour if I did not go in

This place is often sold out of significant portions of their inventory, or they dont stock/restock regularly. Either way, its strange to walk into a store and see noticable amounts of empty shelf space. More often than not staff is not able to answer technical questions. The store is kept clean, though.

Havent had very good experiences in the past with Best Buy. This times was different. Roberto help me buy the perfect new laptop. Went over all the pros/cons. Software options, external device options, etc.Roberto and BestBuy made my experience a breeze and didnt take all day to pick the perfect one for all my laptop needs!

Need to get two new phones, the staff was very Good & Quick...

The young man who helped is buy a TV and surg protection was very helpful and knowledgeable above and beyond .

I waited 30 minutes for a curbside pickup and could not get thru to a human on the phone. Finally, a kid who worked there had the brains to call me, and then it got straightened out. Very poor system they have

Went to 2 other Best Buys and couldnt find laptop we were looking for in stock. Was told we would have to order it on-line. I dont like ordering electronics on-line so I went to this Best buy in Holyoke. Large store with plenty of helpful staff and yes laptop I was looking for in stock.

The girl acted like she didnt want a black couple coming in the store unescorted by a salesperson... we were only at this store because the Enfield CT store is closing and not allowing anyone inside... this store is low on inventory so is the chain going out of business soon? Registers not opened and we had to go to customer service desk to check out?

Called for product availability and was told was in stock drove all the way to see the product was not in stock 12 Guage speaker wire true copper to be exact place is slowly going under

My favorite store in the world. Excellent customer service and never feel rushed. Josh, Nick and a few other awesome crew members helped me pick my first laptop. Everyone here is lovely, especially Shannon. Thank you!

I bought a iPad Pro last night and Oriana helped me! She was so helpful and answered every question I had. Definitely recommend if you are making a purchase at this Best Buy in Holyoke. Thanks Ori!

Great service. Daniel Pagan helped me out and did a tremendous job. Very knowledgeable. Will continue to do business here.

When I was calling Best Buy this person just hang up on my face I was just give a question sundely he Hang up on face

I love best buy especially the holyoke store. they’re always so helpful even if they have no idea what they’re doing. 5 stars every time.

Picture is how i feel about my experience. The products are good but the warranty system and diagnostic process is used to grab as much money as they can out of your pocket. Just go to a repair shop to save money and time.

Went to geek squared and was in and out and great friendly service. If needed will use them again.

Went in to get a security camera package. The one I wanted wasnt on the shelf. The clerk checked on her computer and said there was one in the store she went and checked the shelves and didnt see one either. she said give me a few minutes and when she came back she had one. Thanks for the good customer service 👍

Best Buy have the best quality products that you can buy for real and customer service is the best service you can get

Very helpful they didnt have what we needed but they were very nice

Best buy...just like all the others you have ever been to :)

Great customer service. Just a little slow to get someone.

Service is sparse but helpful. They have everything I need

The employees are well trained and very knowledgeable, BUT, if they are ever distracted by another patron at the store, they may forget what they were supposed to take care of for you. Just be aware...give them a nudge in the right direction, and they will take care of you!

Im fist going to state that this pertains to Best buy in general, not a certain location. They couldnt install my dishwasher and the installers took it with them so now Im without a washer or a refund. They damaged my house by leaving a water line uncaped, and I cannot get anyone to assist. Ive spent hours on the phone to no avail. Never again.

Staff is always friendly and go out of their way to help. I was greeted at the door and asked what I was shopping for and directed to the proper department. This minimizes browses time but allows more people in and out of store during pandemic.

The services were very good n fast. Customer care was excellent.

Lines are extremely long. I had to wait 20 minutes just for them to install a screen protector.

Did have a wide variety but staff was not helpful at all. Never was asked once if we needed help.

Went to pick up an item that I ordered online. They emailed me within about 20 minutes that it was ready for pickup. I had the option of having the item brought outside to my car but I chose to go inside and look around for awhile so I picked it up from the service desk. Some staff members greet you at the door and politely inquire about the nature of your visit and then they open up a rope barrier to let you enter the store. I assume this is due to Covid so they can make sure youre wearing a mask 😷 and so they can make sure that the amount of customers doesnt exceed the allowed number. It literally took about 10-15 seconds to get through the checkpoint and they were all friendly. The service desk was located right near the entrance and again the staff was friendly and got the item quickly with no wait or issues of any kind. The store itself was not very busy at all which was nice and they had plenty of great new tech products on display and pretty much everything I was planning to look at or purchase was in stock. Store was clean and the products were in the correct place. I left out a different exit which let you into the 3rd floor of the mall.

The best buy i use to go to had everything shelves full of things electronics everywhere place was always packed and full of nee things every couple weeks and now... its dead its like nobody goes here anymore irs just so empty isnt the same way i remmebered this place when i was a kid

Good place to buy your assessment needed.

Horrible customer service!! Won’t be shopping at this Bestbuy anymore. This place used to be great, I guess not anymore. Don’t waste your time, better off shopping online and not dealing with the headaches.

Well stocked, and staffed. They often offer some good deals. And then there is the helpful geek squad.

Dan Santiago was a pleasure to deal with. Very knowledgeable! Highly recommend him. Love this location, has been great for many years

Was going to buy a new phone cradle for my car. I found the one I need. I also began looking at Chromebooks. Not knowing my needs I walked over to ask a girl at a counter between the cashouts and Geek Squad. Im guessing customer service. She said she would send someone over. After waiting 15 minutes, and watching this girl ham and egg it with other staff members I simply walked out. Im heading back to Vermont without making any purchases. Its not too far out of my way to swing into Best Buy in tax free West Lebanon, New Hampshire

Was going to purchase a laptop there, but I asked 3 clerks for help and advice on the differences of models I was interested in & all 3 were DUMMIES....!!!!

I was in the Holyoke Bestbuy for apx. six hours the last two days. Right off the bat I wish to state that the staff was friendly, patient, helpful and all together professional. My problem is with the store itself. I had two specific phones in mind and do to issues with my old service carrier we could not get that phone ported. This is really where the frustrations take root. They only had one of the phone I had purchased which had a $150. discount on it. So that deal was now off the table. I looked at six more phones and they were all out of stock. To make matters even more frustrating Bestbuy in Holyoke at least is not accepting phone calls so the only way to reach them was to drive back down the next day to see if the issue with the previous carrier had been resolved...it hadnt so another wasted 20 mile round trip. Again the staff was patient and very helpful but the organization itself was kind of a dumpster fire.

The guy in computers was pretty good. Took a long time because of staffing but all in all good people

I had a bad experience with Best buy never ever again buy new phone at Best buy.

Its the same Best Buy store as anywhere youve ever been to.

Best Buy had some good sales on some items. But I did not see anything I needed at the time.

Helpful staff in the laptop department.

They keep closing locations and offer this kind of service

Love. The. Store

Great service an low prices on products

If you got a problem with Appliance they will take care of it

I was able to find what I was looking for and buy it a half hour before store close because the employees were immediately helpful and made sure I knew what I needed to know. The store was neat and organized and checkout was fast and safe.

Not sure whats going on at this location but its not a good shopping experience. We were greated by an extremely fast talking nervous young man, not really sure what he told us, but we are adults so I assumed we could manage. Well we couldnt find the price on an item and I cautiously approached a young woman who was frantically cleaning laptops...over and over. I asked if could get someone to help ..she asked if had denied additional services when I entered?? I said I may have but now I have a question. She abruptly told me Id have to get in some line and wait for help?? So evidently they are short staffed, I get that these days .Id prefer to shop online which is what we did. Thanks Amazon your the best. Ps please start having some type of employee code of dress..dreadlocks and neck tattoos and oversized tribal earrings?? Sorry I dont feel like I want purchase advice from someone like that let alone being snapped at because they are stressed about cleaning laptops instead of assisting a customer in a friendly non confrontational way.Leaving this on a positive note, most of the employees here are great, we have never had any issues here before. Always very helpful and pleasant, but evidently covid protocol has been very poorly designed and executed here.

Very busy Wednesday afternoon; so we had to wait about 10-15 minutes. However, a phone system gave staff ability to help the next person. Employee assisting us was pleasant, knowledgeable and easy to talk to.

As good as the store is they never ever answer the phone in a timely manner ever. I bought a tablet it was a bad device contacted Samsung Best buy customer service their phone system and customer service said to bring it back to the store. I bring it back to the store they dont have what I bought online in stock. So I wasted my time and Im not supposed to be walking came to the store had to call customer service while in the store and it has to be returned through the mail. Had they answered their phone I would not have come. They dont answer their phones.

Amazing place for anything electronic. Definitely my favorite store. They have amazing service and super low prices on all your electronic needs or wants.

Looking for a screen protector for my wifes phone! The clerk was attentive and informative although they did not have what we needed!

Never came out to the curb with curbside pick up. No explanation where to park so I followed the GPS. It brought me to what appeared to be the right place underneath the big Best Buy sign next to the curb. They asked for details where I was and I gave very specific spot. Never came out, store wouldnt answer the phone. Had to go inside. Wait in a line to get in the store and wait in another line to get to customer service. I asked why they didnt come out. They said that was not the normal spot. I said your website did not specify and I followed GPS and parked curbside under the store sign. They were like oh well. Typical Best Buy experience.

Great customer service... bought a graphics card from there and it wasnt powerful enough. They were kind enough to let me return it, and pay the difference for a better one. Very pleased.

Good electronics, most stuff is priced competitively but some add on items are overpriced. Compare online and price match where needed and you will walk out with good deals on what you want.

Horrible. Waited at the cell phone area literally for no less than 35 min. To pay cash for a cell phone and case. The people at the register ... apparently that transaction was an hour long because it was still in progress when I finally gave up and left. I mentioned that to the girl at the door who was either deaf or couldnt care less. Maybe if they had less secret shoppers worried about theft and more salespeople they could sell more stuff...I had cash. They were more worried about the people applying for credit. ..

Did the curbside for first time quick no line and I got my product in less than an 1 hr after ordering on line gave me time to run my errands and told them I was outside as I turned the corner and we met outside perfect timing .

Takes forever to cash out. Second time Ive been there in the last month and both times cashing out was an all day project.

The absolute worst best buy I have ever been to In 3 Departments asked questions none and I mean none of the associates has answers other than I dont know Ive worked for this company before there lack of knowledge is unacceptable should spend more time on training modules less time in the break room

Friendly, knowledgeable staff, with a fantastic selection of technology at good prices. Sure, you could buy on-line, but why would you?

Curbside pickup while slow, was the best choice for me. Im always careful when I go out, and do curbside pickup when able. Fast service, parked quickly and got my item about 5 minutes later.

This was my first time at this Best Buy. It was tough to actually find the store. Knowing you could see the store from the highway helps you find the store easier. Once there I saw an employee helping someone else. He told me to wait until he was done with the other customer and he would help me. As soon as he was done he helped me with my curbside pickup and advised me how to get back to the highway. I dont know who the employee was but his customer service skills were exemplary. I would go back to that Best Buy because of his customer service skills!

When in quick and got just what I was looking for, great customer service.

It looked like controlled chaos! But it was working out

Why do the few sales people insist on talking to each other rather than the customer? Very frustrating.

Had a great time foun everyting i neded, and mor, thank you for your good job 👍

Customer service was amazing. Thanks Rob!

Great customer service!

Store was neat and clean however the staff was rude especially the teller who clearly didnt want be be working there. Too busy chit chatting with the teller next to him and clearly couldnt be bothered to ring out a customer. Disappointing

Went to this Best Buy store to do some Christmas shopping and take some pictures of the holiday deals and sales that they have going on right now, also because a lot of there pics on google and Yelp are just horrible!! I got told that it was illegal for me to take any pics in the store with out the rental cops permission, and That I had to immediately delete all the pics that I had taken!! I was only trying to try and help the store out. So I obliged and let them have my phone and delete all the pics that I had taken, even though it is not illegal to take pictures of merchandiseNeedless to say I do NOT and will Not recommend this store to anybody for there lack of big picture thinking!! Also for The rudeness to someone that has only done just a few reviews so far. I was just trying to help them out.

Very nice place. Workers happily helped out. Good store to get anything electronic related. Definitely will be coming back here

Great service. Friendly staff. Awesome selection of electronics.

Has the best service hands down. We bought a 75 tv got it home and it was cracked. Returned for a dull refund no questions asked. We just got another tv. Lobe love love them

Always fun to look at the latest tech

Decent price for all types of products

Good inventory and fair prices... Definitely some good deals though

Advertise prices in big bold font....only to have fine print that is 8x smaller with a differnt price. Crooked crooks go to Amazon! No gimmicks!

Theres no way to call the Holyoke store they tell you call this National number and a person will direct you or answer your questions and theres no way to get a human there either. You just get taken around amd around to go to their frequently asked questions! Its absolutely frustrating. I followed all the instructions for curbside pickup, received autoreply saying well be out in 4 minutes... I sat in my car for almost half an hour had no acknowledgement beyond system telling me it was delayed. I could never speak to anyone I drove off cancelled the order and wont be ordering from them again anytime soon!