10 Stars service for Marianne! Very helpful and smiling behind her mask.

Great experience! Service was better than expected and there was never a concern with security. Property is always clean and in good condition.

Marianne was amazing to work with and very helpful. It was a great experience using their storage facility… I recommend it to anyone! 🙂

Facility is always clean and Marianne in the office is great. Very friendly and helpful answering questions. Very happy with the service and overall experience.

Marianne helped me out and made the process so much easier

Jasmine was wonderful! She was informative, kind, and very patient.

Rented a storage unit at this place beginning of 2019. Since then rent was increased by more than 50%. Latest rent increase in June more than 30%. Price gauging par excellence. Plus they laugh customers literally in their face by calling them valued customers. They do not care about their customers. I do not recommend Public Storage at all. Would give them 0 stars, if possible

It was a great storage facility to leave my stuff in there! Will surely use it again, thank you!!!

No complaints, super friendly staff! 100% recommend!

Cynthia, had amazing customer service ! She walked me straight to the whole process, definitely recommend.

Great online pricing and Seamless Checkin with Marianne!

They will continue to increase your monthly rate and tell you it’s due to “current market rate” which is a complete lie. The “current market rate” can be seen online and is lower than what we initially joined for, so instead of lowering our rate to the current “market rate” our rate was increased AGAIN. Additionally we were asked to log on and give them a 5 star review while getting our keys and signing our agreement right then and there. No joke. So don’t expect the rate you’re quoted to stay the same for long because it will constantly go up. There are plenty of other storage companies in the area and I would not recommend this place.

I got a rate on the phone speaking to a representative, I am now ready to check out and they told me a purchased a lock that I cant use anywhere else but at a public storage, and they said i agreed to it. I have never rented a storage unit that didnt need a lock of myown, I had complimented them to my wife when I check in thinking they were going above and beyond, however, they were just padding the bill...very dishonest!!😡😡More proof of my position, the lock purchase was throw on after the fact!To the manager, no need to comment on this review as you said all that you needed to say.

Marianne was super helpful in moving out! This place was clean and consistent the full time I was here!

Cynthia was really nice to my wife and myself shes an asset to Public Storage

Marianne was awesome very helpful and kind

The facilities are always clean and well maintained.Your gate entry code must be entered in the elevator, and it will only stop at the floor where you have a storage unit, so this is excellent security (along with 24-hour video surveillance). The staff is friendly, efficient, and helpful.

Very clean and well kept, best one I’ve seen yet

Mary Anne was more than helpful. Great customer service

Great Service, thx Marianne!

Marianne provided excellent customer service, enjoyed working with her.

Cynthia was awesome, sweet and helpful making my unit transfer smooth and manageable.

The employee that helped me was very nice and helpful. I will definitely recommend your facility.

The staff is always wonderful! The facility is clean and indoor temps always pleasant! A++ Rating for me!!

Very easy to get in and out. Secure and easy to terminate when you’re done!!

Cynthia made the process of renting a space so easy!

Great Service! Super Nice! Defiantly recommend 😊

Nice and secure. Climate controlled. You have to punch in your code to open the gate, open the door to the building, and go to your floor which keeps people from roaming floors they dont belong on, which is nice. Starting the rental from the advertised price, isnt the real price, there are always little extras that they charge. Leaving the rental was painless and they were accommodating. 3 stars based on the fact that they will continue to raise the rates on you, while giving new customers lower rates on the same units. Every 6 months like clockwork, rate increases $20. So, my recommendation is to just use the join rates then move out to another storage when they start to bump the rates. With countless storage companies in the area there is no shortage of rentals.

Great place and great customer service! Easy to set up. Was here for 3 1/2 years. Climate controlled.

Marianne was of excellent sevice!! Thank you Marianne!

I stay in Denton and I drive 15 minutes because the prices are great.

I called the 800 number to reserve two storage units (10x10 and 10x20). The agent told me I would receive the first month promotional rate for both units ($1 for the first month on 10x10 and half off for the first month for the 10x20). Once I got to the Highland Village TX Public Storage to pay for my units, I was then told that I can only receive one promotion per household. That restriction is fine but is not what I was told when I initially set up my reservation. I feel as though I was intentionally deceived just to get my business. Very disappointing.

My salesperson, Olivia, was great and very knowledgeable. She answered all of my questions and was very helpful. It seemed like she had been doing this a long time. I wouldnt have known I was her first sale if she hadnt told me. This is also a nice, clean facility to rent from. I would definitely recommend it.

Terrible price increase with less than a month notice. $1200/yr for a 5x10….

Very clean and in a good location. Friendly staff. But if you got a good deal, enjoy it while it lasts because they always hike up the rent. After 6 months you will be paying a different price.

Place is clean, great service, easy to get in and out. Marianne was very helpful and went through all details of my storage, awesome place and highly recommend!

Very pleased with the staff at this location! The units are clean and easy to access. Michael has been helpful every time Ive spoken with him! This has made our move a lot more pleasant. I appreciate you!

Marianne was so helpful. I had no idea what I was doing and she made the process so easy and simple. I highly recommend her. Thank you so much:)

Great service, lots of storage unit sizes to choose from

This week I rented a storage unit for my first time. I had the pleasure of being assisted by Beverly, and as it turns out this was her first sale as well. Her service was so superior that I’d have never imagined that I wasn’t her first customer if she hadn’t said she was still in training. I had a lot of questions being my first time renting any sort of unit, but she was able to answer everything I could have thought I should know. Also, while the service was great, she was also calm, laid back, and humorous the whole time making me feel at home, which also boosted my confidence that my stuff would be safe while stored. While Beverly was amazing and didn’t really need much help, her trainer was also very sweet! I definitely look forward to doing more business with them and would recommend to even my best friends and family.P.S.- the climate control in the units is amazing! Being 100 degrees outside I didn’t expect it to be truly cool/conformable, but it honestly felt like full on AC. While it wasn’t a big deal to start with, it made offloading the vehicle and loading the unit so much better being able to cool all the way off.

The process was easy and fast i was shown the grounds and the security here is impressive. Eileen was super helpful and kind. Her professionalism was what nade me feel like I choose the right storage facilities.

Marianne was great! Great prices!

Great place to store your belongings!! Units are inside so full air condition access! High security so you don’t have to worry about anyone taking your things. Customer service was very helpful and generous. I highly recommend this property!

I loved my experience with Public Storage! Michael was very very helpful! Highly recommend. Great units, affordable prices!

I lost my keys to the storage and needed to get some things out of the unit quickly. Everyone was so nice and helpful. They were able to help me open the unit and sold me a new lock! I am a vey happy customer!!

Clean storage, very kind employees. Helpful and simple to access storage. They have carts to help move all of your stuff in and out with ease. Fair prices and plenty of storage space

Great Service. Great Location. Great Price. And did I mention the staff there is very helpful. Very Happy.

Horrible. Raised prices in the midst of a pandemic, then charged us for a full month even though we wanted to move out on the 3rd day of the month, then sent us a vacate receipt so they could rent our space out to someone else.Terrible, unethical business practices.

5 Stars

Great experience. Eileen was great in explaining the process, showing us the unit and getting us set up. Thank you!

Johnny was the BEST ! He was VERY patient with me and answered ALL of my questions and helped me understand everything I didn’t understand .. thank you SO much Johnny . If you EVER need help ask for Johnny ..

My husband and I were Bryce’s first rental clients and he did a great job. He was very prepared as it was his first day. I highly recommend their service.

Great place, clean well priced. Our sales person Olivia was awesome!

We are very happy with this facility. All of the staff are very courteous, helpful and patient. They are also well versed in the policies and have answered every question. The security here is also very good!

Cynthia was very helpful and thorough! She was also a joy to talk with. Thanks Cynthia for setting us up and explaining everything.

Great location. Very neat and clean. Courteous staff.

Staff was very helpful and friendly. Let me know how to get the best pricing and all my options. Facility clean and secure.

Ingrid and Lisa were absolutely incredible to deal with. They were both delightful! Made our experience a very easy one.

I was impressed with this company. Cynthia was very professional and extremely thorough in her explanation of the rental agreement. The front office/ storage areas are clean and well kept and the security measures are pretty hardcore.

Great service and easy set up. Would definitely recommend this place.

Worst storage facility in the Metroplex!! Do not use this storage!

Marianne was great help to my sister and I! Lovely people and service!

Staff is very helpful. Facility is super clean and well lit. My only complaint is that you cannot access your storage unit after 9pm. I was very disappointed in the access hours and did not realize it was limited access until after I paid for first month. Otherwise, I would have given 5 ⭐🌟

Location is very safe and secure. Prices reasonable. Facilities are clean and there are always enough carts. Management is great to work with, also.

Friendly staff, clean units and feels safe. They have free carts to use so you can take your stuff up to your unit. My only complaint is the second gate is always non working and there is not enough spaces to unload your stuff on the weekends.

Cynthia and Olivia were awesome and helped us get what we needed for cheap! Great place to rent a unit!

Tate has excellent customer service skills and was very polite. She gave me all the sizes and prices of the units and I definitely feel like I walked out of there very well informed. I will for sure be back to rent in the near future!

Very pleased with the staff at this location. The units are clean and easy to access. 👍👍

Brand new location and great service. Fair prices and very well kept. Easy to move in. Keep in mind that you will have to also buy insurance for your stuff too. Its Texas state law.

Very pleasant staff. Easy no hassle rental. Just be sure your home owners insurance has storage coverage, otherwise you will have to get the coverage through Public Storage (around $11 extra per month).

Dont expect to pay the price they quote you to get in for long. 4 months in and my pay increased 20%, $43 extra a month. I get this industry gives rate increases, but 20% increase 4 months in is ridiculous. Everything Ive read, expect this to happen every few months. So my $225/mo at this pace will be $483 after 2 years. Want to increase PS? Do it gradually. Its easier to stomach.

I have used several storage facilities over the last 25 plus years and to say the least, the customer service Is above excellent at Public Storage. Cynthia was very professional In every way possible. After seeing me struggle trying to load my coach on the surveillance camera, Charles came to my rescue and not only helped me get It loaded, but also helped me carry many other Items as well. Mr Charles also took It upon himself to bless me with a financial Christmas gift from his pocket. I hope Public Storage recognizes this young man and realizes what an asset that they have..

First time for us to use a storage facility. Very impressed and happy with this location. Highly recommend!

Marianne was great to work with!

The property is cleaned daily. The staff is extremely friendly and ensure your needs are met. Bathrooms are clean. Temperature is always comfortable. Parking is plentiful and easily negotiable for unloading and loading of cargo.

Friendly staff, clean facility - average pricing - if youre looking for the cheapest place, this isnt it - but if youre looking for confidence that your items will be protected, monitored around the clock and requires 2 check points of security - this is it - Great location, and when we unloaded over the weekend, those that were unloading too we kind and courteous. The hallways are large enough to pull 2 utility carts.

I was pleasantly pleased with the service I received today. I would definitely recommend this location for anyone interested in using public storage!

Im in the midst of trying to decide if the low rate from when I rented is really worth the hassle. Good, old-fashioned used auto sales tactics on the front end to upsell the size of unit, buy their locks, purchase their insurance and set up auto pay. Ive been in the unit for about 4 months and have seen a 10% increase in my rate so far. Rate increases seem to be a recurring theme in several of these reviews. Youll also enter your code once to get in the gate, once to get in the building and once to use the elevator . . . every single trip in or out. Secure? Yes. Convenient? Obviously not. I mean . . . the elevator . . . really? The provided carts are an incredibly awkward size, neither wide enough or long enough to hold much of what youll likely be storing. Youll make a lot of extra trips and carry a number of things by hand because of the cart size.My biggest issue, however, comes from the way in which your payments are posted. I pay about 15 bills per month using my banks online bill pay service. 14 of those get to where theyre supposed to be, on time, every time. The exception is the Public Storage payment. It seems to magically post on the day that a late charge is due, sometimes as much as 12 days after the bank shows the check being delivered. Probably not a coincidence.Nice building and a very clean, climate controlled facility. Other than those things, beware. For goodness sakes . . . this is a storage facility. It shouldnt be a thorn in my side, but it is and it will likely be in yours as well if you decide to rent here. Id suggest paying a few dollars more and renting elsewhere. Youll probably lose any savings after a few months anyway as they increase your rate.Edit: After this review, management did make some credits and adjustments to my account, which I appreciate.

Brennan did an excellent job of going over all of the information I needed and helping set me up with supplies for my move. This is an excellent location and a very clean facility with great service.

Beverly was awesome! So friendly and explained everything so I didn’t have any questions!

I am very impressed with this location. It is convenient, spotless, priced competitively, & Melissa was professional, friendly, & informative. It’s also well-lit & very secure-and security was priority for me. I highly recommend Public Storage in Highland Village.

This place is a joke.

Public Storage was a life saver during our last move. They made it easy for us to use their beautiful facility and quickly got us started. Easy protected access and friendly staff.

Do not store your electronics here at this facility I stored my computer there and when I took it out it was not working. The insurance didnt cover the lose so I took a loss. Go somewhere else if you can. Should of went to U-Haul.

Only one entrance to get to your unit. They offer cars to move your stuff but you cant drive up to your unit. Great security.

Cynthia was very friendly and helpful. She made the rental process quick and easy. This is a nice property, very clean and accessible.

I was helped by Cynthia and she was super nice and informative! The prices are low and I highly recommend it

Amazing service, friendly employees 10/10 would recommend:D

Staff was efficient and kind. Theyre upfront about the start for a dollar thing but they dont tell you, until youre at the unit to inspect it, that you can only lock your unit by purchasing one of theyre specially fitted locks that cost only 18.99 or whatever it was, somewhere between $15-$20.Then, when youre ready to sign they inform you that you must have insurance for your stuff. Theres another $15-$20.This makes it more or less the same price as other storage places. I left renting a 5x5 for $57 and change for a month. But that $1 for 1st months rent sure sounded great!

Marianne was wonderful to work with!!

This place is really great and has good prices!👍

Michael is very welcoming and helpful. The building and unit is very well kept and secure.

Excellent customer service. Michael was very helpful throughout the entire process and the storage facility was very clean, safe, and secure.

Cynthia was helpful and friendly! I appreciate the security of this location.

Easy to check in, very accommodating when I needed to move into a larger unit than my initial check-in. Brennan and Cynthia were very helpful and easy to work with. New facility as of Nov 2016, very clean and easy to access.Note that they are just down the road about 0.7 miles from where your GPS may take you if you use the address. If you navigate with google via the business location instead, it will take you right there.

This location is so nice! It’s clean, big, and all the employees I’ve encountered are so great!

Fair prices, clean and air conditioned. Very helpful employees!

Nice to find a local business that cares about your needs. That experience is reinforced by the appearance of the facility and the features you will not find anywhere else within 30 miles. Plenty of space to off load your vehicle in the lot, powered entry doors and the big key are the carts available to move your material to your storage locker. Three elevators, no waiting if you have a locker on the upper two floors. The facility is immaculate, restrooms on all floors and very good lighting, even in the far back corner. This place takes the pain of moving your furnishings to a storage facility away. Security is complete from the gates, parking lot, hallways, elevators and on the floor areas. They are price competitive and having an inside storage facility is a no brainier.

My visit was awesome!Cynthia helped me get through everything and pick the best space for my valuables, highly recommend them!

Cynthia and Doraa were great! Really informative and great at explaining how everything works. Great space too!